Knowledge management has been important for organizations, as it is a knowledge-exploded world. The use of the internet to disseminate information, requirements of the products’ qualities raised, demands of services increased, and technology progressed to a banking 4.0 system, the need to align business model with knowledge management has become important for companies to survive. The purpose of this study is to explore the relations of knowledge enablers, knowledge sharing behavior, organizational performance, organizational survival and competitiveness in the financial industry context. To carry out this research, Nan Shan Life Insurance Ltd., has agreed to participate in this study. There are 249 questionnaires sent and 225 respondents, and a total of 206 questionnaires are valid, the response rate is 82.7%. An integrated EBOS model with Structural Equation Modeling was created and analyzed by using Partial Least Square method. The results show that knowledge enabler has a positive effect towards knowledge sharing behavior; in which knowledge sharing behavior also has positive effect toward organizational performance, as well as survival and competitiveness. Practical implications and suggestions were also proposed to improve the knowledge management activities in Nan Shan.

Knowledge management has been important for organizations, as it is a knowledge-exploded world. The use of the internet to disseminate information, requirements of the products’ qualities raised, demands of services increased, and technology progressed to a banking 4.0 system, the need to align business model with knowledge management has become important for companies to survive. The purpose of this study is to explore the relations of knowledge enablers, knowledge sharing behavior, organizational performance, organizational survival and competitiveness in the financial industry context. To carry out this research, Nan Shan Life Insurance Ltd., has agreed to participate in this study. There are 249 questionnaires sent and 225 respondents, and a total of 206 questionnaires are valid, the response rate is 82.7%. An integrated EBOS model with Structural Equation Modeling was created and analyzed by using Partial Least Square method. The results show that knowledge enabler has a positive effect towards knowledge sharing behavior; in which knowledge sharing behavior also has positive effect toward organizational performance, as well as survival and competitiveness. Practical implications and suggestions were also proposed to improve the knowledge management activities in Nan Shan.

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