研究生: |
林昀萱 Lin, Yun-Shuan |
---|---|
論文名稱: |
職務再設計對中高齡工作者職場影響之探討 The Impact of Job Accommodation on the Senior and Mid-aged Workers in the Workplace |
指導教授: |
董澤平
Dong, Tse-Ping |
口試委員: |
董澤平
Dong, Tse-Ping 王雅鈴 Wang, Ya-Ling 陳意文 Chen, Yi-Wen |
口試日期: | 2024/01/25 |
學位類別: |
碩士 Master |
系所名稱: |
社會教育學系 Department of Adult and Continuing Education |
論文出版年: | 2024 |
畢業學年度: | 112 |
語文別: | 中文 |
論文頁數: | 92 |
中文關鍵詞: | 中高齡者 、職務再設計 、高齡化 |
英文關鍵詞: | Senior and mid-aged persons, Job accommodation, Aging |
研究方法: | 深度訪談法 、 半結構式訪談法 |
DOI URL: | http://doi.org/10.6345/NTNU202400318 |
論文種類: | 學術論文 |
相關次數: | 點閱:158 下載:39 |
分享至: |
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
人們的平均壽命延長,高齡社會形態造成我國勞動力結構劇烈變化,當人力資源日益減少,將會面臨如何善用職務再設計之策略,以提升組織競爭力。本研究重點乃在於探討年滿四十五歲至六十五歲中高齡工作者的職場現況與工作困境,發覺隨年齡增長,職場中可能會出現的阻礙因素,從而對於中高齡工作者的退休計畫產生影響;認識組織對於中高齡員工所抱持的看法和續留意願,以及其與中高齡員工個人工作期待和生涯規劃的落差;明瞭組織現行之教育訓練內容和學習成效,反映出中高齡員工的學習需求;了解職務再設計運用之實際情形,為組織發展和中高齡工作者所帶來的影響及效益。
本研究邀請個案公司兩名男性全職中高齡工作者、兩名女性全職中高齡工作者,和負責規劃職務再設計之管理部門主管一名,以及兩名公司的其他員工,進行半結構式深度訪談。研究結果顯示,中高齡工作者擁有對於掌握退休年齡權力的渴望,並且秉持終身學習的態度,針對工作進行自主學習,而組織導入了職務再設計的輔助資源,增加了中高齡工作者續留職場的意願,不過,也從中發現員工缺乏對於職務再設計內涵的正確認知。
關鍵字:中高齡者、職務再設計、高齡化
Nowadays, people's average life span has been extended. The aging society has caused drastic changes in the structure of labor force. When human resources are decreasing day by day, in order to enhance the competitiveness of organizations, they will be faced with how to make good use of job accommodation. This study focuses on exploring the current workplace conditions and challenges faced by senior and mid-aged workers aged 45 to 65. It identifies potential obstacles that may arise in the workplace with age, affecting retirement plans for senior and mid-aged workers.The research aims to understand organizational perceptions and intentions of retaining senior and mid-aged workers, as well as the disparity between these and the individual work expectations and career plans of such employees. It also seeks to comprehend the current content and effectiveness of training provided by organizations, reflecting the learning needs of senior and mid-aged workers. Additionally, the study aims to grasp the practical situation of job accommodation and its impact and benefits on organizational development and senior and mid-aged workers.
This study invited two male full-time senior and mid-aged workers, two female full-time senior and mid-aged workers, a head of the management department responsible for planning job accommodation, and two other employees from a selected company. The research utilized semi-structured in-depth interviews. The results indicate that senior and mid-aged workers desire control over their retirement age and maintain a lifelong learning attitude, engaging in self-directed learning for their work. The organization's introduction of job accommodation as a supportive resource has increased the willingness of senior and mid-aged workers to retain in the workplace. However, it was observed that employees lack accurate awareness of the content of job accommodation.
Key words:Senior and mid-aged persons、Job accommodation、Aging
全國法規資料庫(2019)。中高齡者及高齡者就業促進法。取自:https://law.moj.gov.tw/LawClass/LawAll.aspx?pcode=N0090055
行政院主計處(2021)。110年事業人力僱用狀況調查統計結果綜合分析。取自:https://ws.dgbas.gov.tw/public/attachment/2928151111n41p4gns.pdf
李佳欣(2014)。高齡職務再設計之心智決策模式分析。碩士學位論文。
林宇綺(2021)。我國中高齡勞工續留職場政策之探討。國立政治大學勞工研究所碩士學位論文。
紀佳芬、陳進隆(1999)。配合中高齡勞工的身心功能進行職務再設計。人因工程學刊,1(1),95-101。
郝鳳鳴、崔曉倩、藍科正、陳毓雯、徐雅媛、陳冠良(2021)。中高齡者及高齡者就業困境與因應策略之研究。勞動及職業安全衛生研究季刊,29(2),151-165。
馬財專、藍科正、吳啟新、林淑慧、林晉勗、黃春長、鄭淑芳、劉又升、陳威穎(2019)。中高齡及高齡者重返職場之探索。勞動及職業安全衛生研究季刊,27(2),133-148。
國家發展委員會(2020)。中華民國人口推估(2020至2070年)報告。取自:https://is.gd/PXTWdf
國家發展委員會(2020)。國家發展計畫(110至113年)。取自:https://www.ndc.gov.tw/Content_List.aspx?n=D61190201622DA50&upn=5E8A39A0E8888B41
國家發展委員會(2021)。110年度11月份重要統計資料手冊。取自: https://www.ndc.gov.tw/Content_List.aspx?n=507E4787819DDCE6
勞動部勞動力發展署(2020)。推動職務再設計服務計畫。取自:https://maintain.ejob.gov.tw/
黃春長、王維旎(2016)。台灣中高齡勞動力分析之研究。勞動部勞動及職業安全衛生研究所,ILOSH103-M304。
葉俊廷、李雅慧(2014)。我國國營事業中高齡人力資源發展的策略:年齡管理的觀點。社會發展研究學刊,14,26-47。
廖珮妏、許立群、曾介谷、余鑑、于俊傑(2012)。熟齡員工如何符合組織人力資源發展需求?朝向組織發展、生涯規劃至人力資源再運用的整合觀點。創新與管理,9(2),119-150。
劉以慧、林毓芳、邱釩雲(2022)。從增能觀點探究臺灣高齡就業友善環境之研究。台灣教育研究期刊,3(6),273-298。
潘淑滿(2022)。質性研究:理論與應用。心理出版社。
蕭瑞麟(2020)。不用數字的研究:質性研究的思辯脈絡。五南圖書出版社。
Aisa, R., Cabeza, J., & Martin, J. (2023). Automation and aging: The impact on older workers in the workforce. The Journal of the Economics of Ageing, 26, 100476. https://doi.org/10.1016/j.jeoa.2023.100476
Aitken, A., & Singh, S. (2023). Time to change? Promoting mobility at older ages to support longer working lives. The Journal of the Economics of Ageing, 24, 100437. https://doi.org/10.1016/j.jeoa.2022.100437
Alcover, C. M., & Topa, G. (2018). Work characteristics, motivational orientations, psychological work ability and job mobility intentions of older workers. Plos One, 13(4), e0195973. https://doi.org/10.1371/journal.pone.0195973
Beier, M. E., Torres, W. J., & Beal, D. J. (2020). Workplace aging and jobs in the twenty-first century. Current and emerging trends in aging and work, 13-32. https://doi.org/10.1007/978-3-030-24135-3_2
Beier, M. E., Kanfer, R., Kooij, D. T., & Truxillo, D. M. (2022). What's age got to do with it? A primer and review of the workplace aging literature. Personnel Psychology, 75(4), 779-804. https://doi.org/10.1111/peps.12544
Cheung, F., & Wu, A. M. (2012). An investigation of predictors of successful aging in the workplace among Hong Kong Chinese older workers. International Psychogeriatrics, 24(3), 449-464. https://doi.org/10.1017/S104161021100192X
Cowell, Z. (2023). The effects of occupational task intensity on disability benefit claiming in the US. https://dx.doi.org/10.2139/ssrn.4392003
Cui, G., Wang, F., Sun, J. M., & Cheng, Y. (2023). Time for life? The spillover effect of strain-based family-to-work conflict on early retirement intentions and the role of HR practice flexibility. Personnel Review, 52(1), 236-254. https://doi.org/10.1108/PR-03-2021-0199
Czaja, S. J., & Sharit, J. (2012). Job Design and Redesign for Older Workers. In The Oxford Handbook of Work and Aging. Oxford University Press.
https://doi.org/10.1093/oxfordhb/9780195385052.013.0143
Dugarova, E. (2017). Ageing, older persons and the 2030 agenda for sustainable development. United Nations Development Programme; New York.
Farr-Wharton, B., Bentley, T., Onnis, L. A., Caponecchia, C., Neto, A. D. A., O’Neill, S., & Andrew, C. (2023). Older worker-orientated human resource practices, wellbeing and leave intentions: A conservation of resources approach for ageing workforces. International Journal of Environmental Research and Public Health, 20(3), 2725. https://doi.org/10.3390/ijerph20032725
Frøyland, K., & Terjesen, H. C. A. (2020). Workplace perceptions of older workers and implications for job retention. Nordic Journal of Working Life Studies, 10(2), 23-41.
Grosch, J. W., & Scholl, J. C. (2020). Designing age-friendly workplaces: An occupational health perspective. Current and emerging trends in aging and work, 429-451. https://doi.org/10.1007/978-3-030-24135-3_22
Henz, U. (2023). The ageing of parent carers: classed and gendered care-giving patterns at higher ages. Ageing & Society, 43(4), 790-813.
https://doi.org/10.1017/S0144686X21000799
Ivanova, M. A. (2019). The demand for older workers and age discrimination: International experience and Russian realities. Voprosy ekonomiki, (6), 99-121.
https://doi.org/10.32609/0042-8736-2019-6-99-121
James, L., & Mathew, L. (2012). Employee Retention Strategies: IT Industry. SCMS Journal of Indian Management, 9(3), 79-87.
Kawakami, M., Inoue, F., Ohkubo, T., & Ueno, T. (1998). Job redesign needs for aged workers. International journal of occupational safety and ergonomics, 4(4), 471-483. https://doi.org/10.1080/10803548.1998.11076405
Kulik, C. T., Perera, S., & Cregan, C. (2016). Engage me: The mature-age worker and stereotype threat. Academy of Management Journal, 59(6), 2132-2156.
https://doi.org/10.5465/amj.2015.0564
Mucci, N., Tommasi, E., Giorgi, G., Taddei, G., Traversini, V., Fioriti, M., & Arcangeli, G. (2019). The working environment as a platform for the promotion of active aging: An Italian overview. The Open Psychology Journal, 12(1).
http://dx.doi.org/10.2174/1874350101912010020
Nagarajan, N. R., & Sixsmith, A. (2023). Policy initiatives to address the challenges of an older population in the workforce. Ageing International, 48(1), 41-77.
https://doi.org/10.1007/s12126-021-09442-w
Neumark, D., Burn, I., & Button, P. (2019). Is it harder for older workers to find jobs? New and improved evidence from a field experiment. Journal of Political Economy, 127(2), 922-970. https://doi.org/10.1086/701029
OECD (2019), Working better with age, ageing and employment policies. OECD Publishing, Paris, https://doi.org/10.1787/c4d4f66a-en.
Pak, K., Furunes, T., & De Lange, A. H. (2022). Age discrimination and employability in healthcare work: A double-edged sword for older workers?. Sustainability, 14(9), 5385. https://doi.org/10.3390/su14095385
Park, D., & Shin, K. (2023). Population Aging, Silver Dividend, and Economic Growth. Asian Development Bank Economics Working Paper Series, (678).
https://dx.doi.org/10.2139/ssrn.4381806
Perry, L. S. (2010). The aging workforce: Using ergonomics to improve workplace design. Professional safety, 55(04), 22-28.
Poscia, A., Moscato, U., La Milia, D. I., Milovanovic, S., Stojanovic, J., Borghini, A & Magnavita, N. (2016). Workplace health promotion for older workers: a systematic literature review. BMC health services research, 16, 415-428.
https://doi.org/10.1186/s12913-016-1518-z
Robbins, L. A. (2015). Gauging Aging: How Does the American Public Truly Perceive Older Age—and Older People?. Generations, 39(3), 17-21.
Rousseau, D. M., Ho, V. T., & Greenberg, J. (2006). I-deals: Idiosyncratic terms in employment relationships. Academy of management review, 31(4), 977-994.
https://doi.org/10.5465/amr.2006.22527470
Silva, M. R. A., de Amorim Carvalho, J. C., & Dias, A. L. (2019). Determinants of employee retention: A study of reality in Brazil. Strategy and superior performance of micro and small businesses in volatile economies, 44-56.
https://doi.org/10.4018/978-1-5225-7888-8.ch004
Singh, D. (2019). A literature review on employee retention with focus on recent trends. International Journal of Scientific Research in Science and Technology, 6(1), 425-431. https://doi.org/10.32628/IJSRST195463
Sublett, L. W., Penney, L. M., & Bok, C. (2021). When workplace family-support is misallocated: Effects of value congruence and fairness perceptions on supervisor family-support. Journal of Management & Organization, 1-17.
https://doi.org/10.1017/jmo.2021.35
Sundstrup, E., Meng, A., Skovlund, S. V., Albertsen, K., & Andersen, L. L. (2023). Expected reasons for leaving the labour market and loss of paid employment among older workers: prospective cohort study. BMC Public Health, 23(1), 1-11.
https://doi.org/10.1186/s12889-023-15242-5
Sykes-Bridge, I., Bordia, P., Garcia, P. R. J. M., Amarnani, R. K., & Bordia, S. (2023). Factors affecting request & receipt of I-deals: An investigation in the context of older workers. Group & Organization Management, 48(1), 80-124.
https://doi.org/10.1177/10596011221115988
Topa, G., Depolo, M., & Alcover, C. M. (2018). Early retirement: a meta-analysis of its antecedent and subsequent correlates. Frontiers in psychology, 8, 2157.
https://doi.org/10.3389/fpsyg.2017.02157
Van Dalen, H. P., Henkens, K., & Schippers, J. (2010). Productivity of older workers: Perceptions of employers and employees. Population and development review, 36(2), 309-330. https://doi.org/10.1111/j.1728-4457.2010.00331.x
Van Selm, M., & Van Den Heijkant, L. (2021). In search of the older worker: Framing job requirements in recruitment advertisements. Work, Aging and Retirement, 7(4), 288-302. https://doi.org/10.1093/workar/waaa026
Vanderburg, J. (2023). Addressing ageism and rethinking workforce development. National Civic Review, 111(4), 4-11.
Wainwright, D., Crawford, J., Loretto, W., Phillipson, C., Robinson, M., Shepherd, S., Weyman, A. (2019). Extending working life and the management of change. Is the workplace ready for the ageing worker? Ageing & Society, 39(11), 2397-2419.
https://doi.org/10.1017/S0144686X18000569
White MS, Burns C, Conlon HA. (2018). The impact of an aging population in the workplace. Workplace Health & Safety,66(10) ,493-498.
https://doi.org/10.1177/2165079917752191
Wong, C. M., & Tetrick, L. E. (2017). Job crafting: Older workers’ mechanism for maintaining person-job fit. Frontiers in Psychology, 8, 1548.
https://doi.org/10.3389/fpsyg.2017.01548
Wrzesniewski, A., & Dutton, J. E. (2001). Crafting a job: Revisioning employees as active crafters of their work.Academy of Management Review, 26(2), 179-201.
http://dx.doi.org/10.2307/259118