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研究生: 孔珊珊
Coonjbeharry, Sandeela
論文名稱: Adaptation Process of U.S Healthcare Workers During COVID-19: Policies, Practices, and Programs
Adaptation Process of U.S Healthcare Workers During COVID-19: Policies, Practices, and Programs
指導教授: 張媁雯
Chang, Wei-Wen
口試委員: 張詠晴
Chang, Ariana
王群孝
Wang, Chun-Hsiao
張媁雯
Chang, Wei-wen
口試日期: 2022/08/15
學位類別: 碩士
Master
系所名稱: 國際人力資源發展研究所
Graduate Institute of International Human Resource Developmemt
論文出版年: 2022
畢業學年度: 110
語文別: 英文
論文頁數: 70
英文關鍵詞: Cultural Adaptation, Interpersonal Conflict, Healthcare Workers, COVID-19
研究方法: 半結構式訪談法
DOI URL: http://doi.org/10.6345/NTNU202201667
論文種類: 代替論文:專業實務報告(專業實務類)
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  • Healthcare workers have remained a significant part of communities across the world for centuries and have continued to provide care for people in times of need. Once the Coronavirus took over the world and changed the daily lives of millions of individuals, it was healthcare workers who were at the forefront taking care of an overflow of ill patients while exposing themselves to the virus. This study focuses primarily on healthcare workers in the United States during the course of COVID-19 and the interviews were conducted in 2022. To conduct this research the Culture Shock U-Curve was adopted to analyze how participants adapted to the changes and challenges of the virus in their personal and professional wellbeing at the individual and family level. This includes healthcare workers’ mental, physical, and socioeconomic wellbeing. The study investigates how policies, practices, and programs were used to support healthcare workers. The researcher used qualitative method, document review, and conducted interviews with healthcare workers to accumulate significant data. To support the credibility of this study the researcher used peer assessment, an in-depth literature review, and thick description. The researcher found that healthcare workers were likely to feel stressed, fearful, burnout, and overwhelmed during the beginning of the pandemic due to several changes they were experiencing rapidly. The researcher also found that there were many different policies, practices, and programs that the government and healthcare facilities implicated to curb the spread of COVID-19, and for the safety of healthcare workers. For instance, support programs were made available and additional steps were taken to keep healthcare workers safe, such as Personal Protective Equipment (PPE) and limiting the visitation of family members.

    TABLE OF CONTENTS ABSTRACT I TABLE OF CONTENTS III LIST OF TABLES V LIST OF FIGURES VII CHAPTER I INTRODUCTION 1 Background of the Study 1 Statement of the Problem 2 Significance of the Study 3 Research Purpose 4 Research Questions 4 Research Scope 5 Definition of Key Terms 5 CHAPTER II LITERATURE REVIEW 7 The Beginnings of COVID-19 in the U.S 7 Policies, Practices, and Programs 11 Cross Cutural U- Curve Theory 15 CHAPTER III RESEARCH METHODS 19 Research Approach 19 Research Framework 20 Research Procedure 20 Sampling Strategies & Criteria 24 Data Collection 26 Data Analysis 29 Research Quality 34 CHAPTER IV RESEARCH FINDINGS AND DISCUSSION 37 Healthcare Workers Challenges and Interpersonal Conflict 37 Novel Policies, Practices, and Programs 45 Discussion 53 CHAPTER V CONCLUSION & SUGESTIONS 57 Conclusion 57 Limitations 59 Suggestions for Future Studies 60 REFERENCES 61 APPENDIX A: INTERVIEW QUESTIONS 65 APPENDIX B: CONSENT FORM 66 APPENDIX C: PERSONAL INFORMATION 67 APPENDIX D: SUGGESTIONS FROM HEALTHCARE WORKERS 68

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