研究生: |
周珮瑩 Chou, Pei-Ying |
---|---|
論文名稱: |
美容從業人員工作滿意度、工作壓力、離職傾向關聯性之研究 Study on the Relationships among Job Satisfaction, Job Stress, and Turnover Intention of Beauty Practitioners |
指導教授: |
莫懷恩
Mo, Huai-En |
口試委員: |
莫懷恩
Mo, Huai-En 李景峰 Li, Jeen-Fong 陳瑜芬 Chen, Yu-Fen |
口試日期: | 2024/06/17 |
學位類別: |
碩士 Master |
系所名稱: |
工業教育學系技職教育行政碩士在職專班 Department of Industrial Education_Continuing Education Master's Program of Administration in Technological-Vocational Education |
論文出版年: | 2024 |
畢業學年度: | 112 |
語文別: | 中文 |
論文頁數: | 179 |
中文關鍵詞: | 美容從業人員 、工作滿意度 、工作壓力 、離職傾向 |
英文關鍵詞: | Beauty practitioners, job satisfaction, job stress, turnover intention |
研究方法: | 文獻分析法 、 問卷調查法 |
DOI URL: | http://doi.org/10.6345/NTNU202400798 |
論文種類: | 學術論文 |
相關次數: | 點閱:114 下載:3 |
分享至: |
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
本研究旨在瞭解雙北市美容從業人員工作滿意度、工作壓力、離職傾向之現況、差異及其關係。研究擬先探討國內外相關研究,以專家審查建構問卷內涵。繼之,以問卷調查方法蒐集資料,於2024年蒐集305份有效問卷。並採描述統計、單一樣本t考驗、單因子變異數分析、相關分析及複迴歸分析等方法進行分析。
經由統計分析結果,獲致主要結論如下:
一、工作滿意度為中上程度、工作壓力為中等程度、離職傾向為中等程度。
二、工作滿意度因年齡、工作類型、婚姻狀況、工作年資、每月薪資之不同而有所差異;工作壓力因工作類型、婚姻狀況、每月薪資及公司規模之不同而有所差異;離職傾向因年齡、工作類型、持有證照、婚姻狀況、工作年資、每月薪資及公司規模之不同而有所差異。
三、工作壓力與工作滿意度呈中度負相關,工作滿意度與離職傾向呈中度負相關,工作壓力與離職傾向呈高度正相關。
四、複迴歸分析結果顯示,年齡40歲(含)以上、工作年資為10年以上、工作壓力、工作滿意度能有效預測離職傾向。
This study was aimed to understand the current conditions, the effects of different background, and the relationship among job satisfaction, job stress, and turnover intention for beauty practitioners in Taipei city and New Taipei city. First of all, this study was implemented by reviewing related literatures and researches, the expert review investigate were constructed the connotation of questionnaires. Then, the research data was collected by questionnaires investigation, 305 valid samples were collected in 2024. The acquired data was analyzed with statistical methods of descriptive statistics, independent sample t-test, one way analysis of variance (one way ANOVA), correlation analysis and multiple regression analysis.
According to the analytical result, I was concluded that as follow:
1. Job satisfaction was upper intermediate, job stress was intermediate, and turnover intention was intermediate.
2. The effects of age, job type, marriage, years of service, monthly salary on Job satisfaction were statistically significant. The effects of job type, marriage, monthly salary and company size on job stress were statistically significant. The effects of age, job type, certificate, marriage, years of service, monthly salary and company size on turnover intention were statistically significant.
3. There is a moderately negative correlation between job stress and job satisfaction, a moderately negative correlation between job satisfaction and turnover intention, and a highly positive correlation between job stress and turnover intention.
4. The multiple regression analysis showed that age above 40 years, years of service more than 10 years, job stress, job satisfaction can effectively predict turnover intention.
壹、中文部分
Ranjit Kumar (2017)。研究方法:入門與實務(黃國光譯)。臺北市:雙葉書廊。
中華民國全國創業創新總會(2023)。《微型創業寶典》系列_其他服務業。檢索日期:2023年12月1日。取自https://www.careernet.org.tw/modules.php?name=csr&op=csr_detail&nid=504。
中華民國財政部(2022a)。中華民國稅務行業標準分類(第9次修訂)。臺北市:財政部統計處。
中華民國財政部(2022b)。財政統計資料庫查詢。網址:https://web02.mof.gov.tw/njswww/WebMain.aspx?sys=100&funid=defjspf2。
朱元祥(1992)。理論與實務的衝擊整合-高職美容科之輪調式建教合作。技術及職業教育,7,31-34。
行政院主計處(2010)。中華民國職業標準分類(第6次修訂)。臺北市:行政院主計處。
行政院主計總處(2011)。100年工商及服務業普查報告綜合報告。臺北市:行政院主計總處。
行政院主計總處(2021)。中華民國行業標準分類(第11次修訂)。臺北市:行政院主計總處。
行政院主計總處(2022)。111年事業人力僱用狀況調查(員工報酬及進退等概況)報告統計表。取自https://ws.dgbas.gov.tw/001/Upload/463/relfile/11113/232224/111%E5%B9%B4%E4%BA%8B%E6%A5%AD%E4%BA%BA%E5%8A%9B%E5%83%B1%E7%94%A8%E7%8B%80%E6%B3%81%E8%AA%BF%E6%9F%A5(%E5%90%AB%E9%80%B2%E9%80%80%E7%89%B9%E5%BE%B5)%E5%A0%B1%E5%91%8A%E7%B5%B1%E8%A8%88%E8%A1%A8.pdf
行政院勞委會職業訓練局(2000)。中華民國職業分類典。臺北市:勞動部。
吳明隆(2013)。SPSS統計應用學習實務:問卷分析與應用統計(第三版)。臺北市:易習圖書有限公司。
李大偉(1983)。能力本位教學與職業教育。家政教育,9(1),56-58。
林殷羽(2018)。台灣健康美容美體業營運管理與策略之探討(未出版之碩士論文)。銘傳大學。臺北市。
林能白、丘宏昌(1999)。服務品質之研究-服務人員人格特質之影響分析與應用。管理學報,16(2),175-200。
徐台閣、李光武(2013)。如何決定調查研究適當的問卷樣本數。臺灣運動教育學報,8(1),89-96。
教育部(2022)。111學年度高級中等學校概況統計。臺北市:教育部。
陳俊瑜、徐雅媛(2015)。美容從業人員之職業健康評估及健康促進研究。新北市:勞動部及職業安全衛生研究所。
馮丹白(1990)高等技職教育畢業生應具備能力之研究。技術及職業教育學報,(10),33-80。
黃宜純(2002)。美容與美髮沙龍店長專業能力分析研究(未出版之碩士論文)。國立臺灣師範大學。臺北市。
黃宜純、詹慧珊、王稚琁(2005)。美容從業人員對在職進修之看法與需求。餐旅暨家政學刊,2(2),269-288。
黃英忠(1993)。產業訓練論。臺北市:三民書局。
葉立誠、葉至誠(1999)。研究方法與論文寫作。臺北市:商鼎文化公司。
詹慧珊、林容慧(2004)。美容美髮從業人員行業特性與工作倦怠之研究。國立台南女院學報,23,181-206。
鐘辰英等(1997)。美容類職業能力分析報告。國立屏東科技大學家政類課程中心編印。
貳、英文部分
Addae, H. M., Parboteeah, K. P. & Davis, E. E. (2006). Organizational commitment and intentions to quit: an examination of the moderating effects of psychological contract breach in Trinidad and Tobago. International Journal of Organizational Analysis. 14 (3), 225-238.
Agarwal, P., & Sajid, S. M. (2017). A study of job satisfaction, organizational commitment, and turnover intention among public and private sector employees. Journal of Management Research, 17(3), 123-136.
Ahmad, A. (2018). The relationship among job characteristics, organizational characteristics, and employee turnover intentions: A reciprocal perspective. Journal of Work-Applied Management, 10(1), 74-92.
Ahn, D. H., & Jun, J. A. (2010). The impact of hotel F&B employees’perceived organizational support on organization trust and job satisfaction turnover intention. Journal of Foodservice Management. 13(3), 277-298.
Ahuja, M. K., Chudoba, K. M., Kacmar, C. J., McKnight, D. H., & George, J. F. (2007). IT Road Warriors: Balancing Work-Family Conflict, Job Autonomy and Work Overload to Mitigate Turnover Intentions. MIS Quarterly. 31(1), 1-17.
Alderfer, C. P. (1972). Existence, relatedness, and growth: Human needs in organizational settings. NY: Free Press.
Al-Zawahreh, A., & Al-Madi, F. (2012). The utility of equity theory in enhancing organizational effectiveness. European journal of economics, finance and administrative sciences. 46(3), 159-169.
Anderson, J. C., & Gerbing, D. W. (1988). Structural equation modeling in practice: a review and recommended two-step approach. Psychol Bull, 103(3), 411-423.
Armstrong, C. E., & Shimizu, K. (2007). A review of approaches to empirical research on the resource-based view of the firm. Journal of management, 33(6), 959-986.
Aydogdu, S., & Asikgil, B. (2011). An empirical study of the relationship among job satisfaction, organizational commitment and turnover intention. International Review of Management and Marketing, 1(3), 43-53.
Bae E. M,, & Park E. J. (2015). Research on the effects of a turnover intention of male hair designers on an occupational change. Asian Journal of Beauty and Cosmetology. 13(5), 595–602.
Bakker, A. B., & Demerouti, E. (2007). The job demands‐resources model: State of the art. Journal of Managerial Psychology. 22(3), 309-328.
Barney, J. (1991). Firm resources and sustained competitive advantage. Journal of management, 17(1), 99-120.
Becker, G. S. (1993). Nobel lecture: The economic way of looking at behavior. Journal of political economy, 101(3), 385-409.
Berry, M. L., & Morris, M. L. (2008). The Impact of Employee Engagement Factors and Job Satisfaction on Turnover Intent. ERIC. https://eric.ed.gov/?id=ED501235
Carmeli, A. & Weisberg, J. (2006). Exploring turnover intentions among three professional groups of employees. Human Resource Development International. 9(2), 191-206.
Cherry, K. (2020). Understanding social exchange theory in psychology. Verywell Mind.
Choong, Y. O., Keh, C. G., Tan, Y. T., & Tan, C. E. (2013). Impacts of Demographic Antecedents Toward Turnover Intention Amongst Academic Staff in Malaysian Private Universities. Australian Journal of Basic and Applied Sciences. 7(6), 46-54.
Chu, H. C., & Kuo, T. Y. (2015). Testing Herzberg's Two-Factor Theory in Educational Settings in Taiwan. The Journal of Human Resource and Adult Learning. 11(1), 54-65.
Chung, K. L., & D’Annunzio-Green, N. (2018). Talent management practices in smalland medium-sized enterprises in the hospitality sector: An entrepreneurial ownermanager perspective. Worldwide Hospitality and Tourism Themes, 10(1), 101–116
Cloutier, O., Felusiak, L., Hill, C., & Pemberton-Jones, E. J. (2015). The importance of developing strategies for employee retention. Journal of Leadership, Accountability & Ethics, 12(2), 119–129.
Comrey, A. L. (1988). Factor analysis methods of scale development inpersonality and clinical psychology. Journal of Consulting and Clinical Psychology, 56, 754-761.
Dachner, A. M., Ellingson, J. E., Noe, R. A., & Saxton, B. M. (2021). The future of employee development. Human Resource Management Review, 31(2), 100732.
Daly, C. J., & Dee, J. R. (2006). Greener pastures: Faculty turnover intent in urban public universities. The Journal of Higher Education, 77(5), 776-803.
Dulebohn, J. H., Wu, D., & Liao, C. (2017). Does liking explain variance above and beyond LMX? A meta-analysis. Human Resource Management Review, 27(1), 149-166.
Gorsuch, R. L. (1983). Factor analysis. NJ: Lawrence Erlbaum.
Ha, Y. S., & Chung, S. J. (2000). Job stress and turn-over of fashion designers and fashion merchan-disers. Journal of the Korean Society of Clothing and Textiles. 24(8), 1103-1114.
Hartman, S. J., & Yrle, A. C. (1996). Can you hobo phenomenon help explain voluntary turnover. Journal of Contemporary Hospitality Management. 8(4), 11-16.
Holtom, B. C., Mitchell, T. R., Lee, T. W., & Eberly, M. B. (2008). 5 Turnover and Retention Research: A Glance at the Past, a Closer Review of the Present, and a Venture into the Future. Academy of Management annals. 2(1), 231-274.
Hom, P. W. & Griffeth, R. (1995). Employee Turnover. OH: South-Western Publishing.
Homans, G. C. (1958). Social behavior as exchange. American journal of sociology, 63(6), 597-606.
Homans, G. C. (1974). Social behavior: Its elementary forms. San Diego, NY: Harcourt Brace Jovanovich.
Hoppock, R. (1935). Job satisfaction. NY: HarperCollins Publishers.
Huang, T. P. (2011). Comparing motivating work characteristics, job satisfaction, and turnover intention of knowledge workers and blue-collar workers, and testing a structural model of the variables' relationships in China and Japan. The International Journal of Human Resource Management. 22(4), 924-944.
Hwang, M. K. (2007). Study on Job Satisfaction and Organizational Commitment of Social Workers in Public Sector: Focused on Organizational Environments and Administrative Supervision Functions. Korea Academy of Organization and Management. 31(4), 1-24.
Jha, S. (2009). Determinants of employee turnover intentions: A review. Management Today. 9(2), 26-33.
Jiang, J. J., & Klein, G. (2009). Expectation-confirmation theory: Capitalizing on descriptive power. In Handbook of research on contemporary theoretical models in information systems (pp. 384-401). IGI Global.
Johnson, C. J. (2018). Employee turnover at community banks [D.B.A., Walden University]. In ProQuest Dissertations and Theses. (2013767757)
Kang, J. A., & Rhee, Y. J. (2012). A study on the relationships among emotional labor, job satisfaction and turnover intention of beauty industry professionals. The Research Journal of the Costume Culture, 20(5), 664-678.
Kate, B. (2021). Understanding Social Exchange Theory in Relationships. Psycho Central.
Ki, N. S., & Young, B. S. (2021). The influence of workers’ job stress on job satisfaction: focusing on the mediating effect of depression. The Journal of Humanities and Social Science , 21(1), 2025-2036.
Kim, A. K. (2021a). Effect of job stress on job satisfaction and quality of life of beauty-related workers. Asian Journal of Beauty and Cosmetology. 19(4), 583-594.
Kim, C. I. (1999). An evaluation of employee stress levels at different job position within the beauty salon workplace. Journal of Korean Beauty Society. 5(2), 459-473.
Kim, H. J., & Ji, J. H. (2019). Effect of job stress of beauty industry employees on organizational citizenship behavior and quality of life. Journal of Investigative Cosmetology. 15(3), 305-313.
Kim, M. J. (2021b). Effects of awareness of negative leadership on job satisfaction and intention to change jobs for estheticians of skin care salons. Asian Journal of Beauty and Cosmetology, 19(1), 89-100.
Kim, S. I. (2011). The relationship between emotional labor, job burnout, job satisfaction and turnover intention in life sports instructors. The Korean Journal of Physical Education. 50(3), 333-344.
Kim, Y. (2016). Music therapists’ job demands, job autonomy, social support, and their relationship with burnout and turnover intention. The Arts Psychother. 51, 17-23.
Kim, Y. G. (2015). A study on the job satisfaction of police officials according to job stress factors. The Police Science Journal. 10(10), 29-54.
Kim, Y. J., & Jin, Y. M. (2021). Effects of Awareness of the Beauty Master Compositional System on Job Satisfaction and Turnover Intention of Beauty Workers. Journal of the Korean Society of Cosmetology, 27(5), 1123-1131.
Kim, Y. R., & Lim, Y. K. (2009). A study on the causal relationship between job environment, job attitude, job stress, life satisfaction. Tax Accounting Research. 24(1), 127-148.
Kumar, R. R. (2011). Turn over issues in the textile industry in Ethiopia: A Case of ArbaMinch textile company. African Journal of marketing management. 3(2), 32-44.
Kwon, M.Y. (2002). A Study on the Turnover of Hairdressers an Korean with Reference to Seoul and Kyunggi Province [Unpublished master’s thesis]. Kyung-Hee University.
Lacity, M. C., Iyer, V. V., & Rudramuniyaiah, P. S. (2008). Turnover intentions of Indian IS professionals. Information Systems Frontiers. 10, 225-241.
Lambert, E. (2003). The impact of organizational justice on correctional staff. Journal of Criminal Justice. 31(2), 155-168.
Lee, J. Y., & Lee, I. H. (2016). The effects of job environment and job esteem on job satisfaction in skin beauticians. Journal of the Korea academia-industrial cooperation society, 17(4), 573-586.
Lee, M. H. (2017). How hair designers’ expertise and vacation impacts job satisfaction [Unpublished master’s thesis]. Daejeon University.
Lee, S. H. (2011). Appearance of the salon staff attitudes, strategies, Impact on performance and job satisfaction [Unpublished master’s thesis]. Seokyeong University.
Lee, T. W., Hom, P. W., Eberly, M. B., Junchao (Jason) Li, & Mitchell, T. R. (2017). On the next decade of research in voluntary employee turnover. Academy of management perspectives. 31(3), 201-221.
Lin, C. P., & Chen, M. F. (2004). Career commitment as a moderator of the relationships among procedural justice, perceived organizational support, organizational commitment, and turnover intentions. Asia Pacific Management Review. 9(3), 519-538.
Liu, S., & Onwuegbuzie, A. J. (2012). Chinese teachers’ work stress and their turnover intention. International Journal of Educational Research, 53, 160–170.
Locke, E. A. (1976). The nature and causes of job satisfaction. In. M. D. Dunnette (Ed.), Handbook of industrial and organizational psychology, 1297-1349. NY: John Wiley & Sons.
Long, C. S., Thean, L. Y., Ismail, W. K. W., & Jusoh, A. (2012). Leadership styles and employees’ turnover intention: Exploratory study of academic staff in a Malaysian College. World Applied Sciences Journal. 19(4), 575-581.
March, J. G., & Simon. H. A. (1958). Organizations. NY: John Wiley & Sons.
Maslow, A. (1954). Motivation and personality. New York: Harpers.
Memon, M., Salleh, R., & Baharom, M. (2014). Linking person-job fit, personorganization fit, employee engagement and turnover intention: A three-step conceptual models. Asian Social Science, 11, 313–320.
Mitchell, T. R., Holtom, B. C., Lee, T. W., Sablynski, C. J., & Erez, M. (2001). Why people stay: Using job embeddedness to predict voluntary turnover. Academy of management journal. 44(6), 1102-1121.
Mobley, W. H. (1977). Intermediate linkages in the relationship between job satisfaction and employee turnover. Journal of applied psychology. 62(2), 237.
Nelson, T. A. (2013). Leader-member exchange theory: Examining the dynamics and potential contributions of the middle-quality group. The University of Memphis.
Ng’ethe, J. M., Namusonge, G. S., & Iravo M. A. (2012). Influence of leadership style on academic staff retention in public universities in Kenya. International journal of business and social science. 3(21), 297-302.
Nyamubarwa, W. (2013). I am considering leaving soon: turnover intentions of academic librarians in Zimbabwe. Journal of business administration and education. 4(1), 76-90.
O’Connor, J. (2018). The impact of job satisfaction on the turnover intent of executive level central office administrators in Texas public school districts: A quantitative study of work-related constructs. Education Sciences, 8(2), Article 69. https://doi.org/10.3390/educsci8020069
Öztürk, M., Eryesil, K., & Bedük, A. (2016). The effect of organizational justice on organizational cynicism and turnover intention: a research on the banking sector. International Journal of Academic Research in Business and Social Sciences. 6(12), 543-551.
Perryer, C., Jordan, C., Firns, I., & Travaglione, A. (2010). Predicting turnover intentions: The interactive effects of organizational commitment and perceived organizational support. Management Research Review, 33(9), 911-923.
Price, J. L. (1972). Handbook of organizational measurement. MA: D C Heath and Company.
Quick, J. C., & Quick, J. D. (1984). Organizational stress and preventive management. Industrial and Labor Relations Review, 39(2), 309-310.
Rahman, W., & Nas, Z. (2013). Employee development and turnover intention: theory validation. European journal of training and development, 37(6), 564-579.
Rathakrishnan, T., Imm, N. S., & Kok, T. K. (2016). Turnover intentions of lecturers in private universities in Malaysia. Social Sciences & Humanities, 24, 129-146.
Rhee, Y. (2015). Relationship between working environment and quality of life of fashion industry workers-Focusing on fashion vendor company. The Research Journal of the Costume Culture, 23(2), 270-283.
Rizwan, M., Shahid, M., Shafiq, H., Tabassum, S., Bari, R., & Umer, J. (2013). Impact of psychological factors on employee turnover intentions. International Journal of Research in Commerce, Economics and Management, 3(3), 63-69.
Saunders, L. E. (1981). Exploration of the Usefulness of “important” Work Related Needs as a Tool for Studies in Job Satisfaction [Unpublished doctoral dissertation]. University of Minnesota.
Seo, S. S., Park, C. H., Seo, S. S., & Park, C. H. (2018). Effects of emotional labor for aestheticians on job stress, satisfaction, and turnover. Asian Journal of Beauty and Cosmetology, 16(3), 333-345.
Seo, Y. J., & Jeong, D. (2022). Relationship between employee support evaluation, job stress, job autonomy and turnover intention of beauty and cosmetic industry workers. Journal of Convergence for Information Technology, 12(5), 202-211.
Seo, Y. J., & Kwon, K. H. (2021). The Relationship between Job Stress, Organizational Trust, and the Job Change Intentions of Beauty Industry Workers: Verification of the Mediating Effect of Organizational Trust. Journal of Convergence for Information Technology, 11(7), 223-231.
Shafer, W. E. (2002). Ethical pressure, organizational-professional conflict, and related work outcomes among management accountants. Journal of Business Ethics. 38, 261-273.
Shim, S. W. (2009). A study on the job satisfaction factors by types of emotional labor for tour conductor [Unpublished doctoral dissertation]. Sejong University.
Shin, E. J., & Kwon, K. H. (2023). The structural relationship between job satisfaction and organizational commitment of beauty industry employees. Journal of Cosmetic Dermatology, 22(3), 980-1000.
Shin, J. H. (2011). A study of emotional labor and job stress effects on job satisfaction and turnover intention of hotel and food service employees. Journal of Tourism & Leisure. 23(1), 85-103.
Shraddha, B. (2018). Social Exchange Theory in Businesstopia. Retrieved At https://www.Businesstopia.Net/Communication/Social-Exchange-Theory.
Sousa-Poza, A., & Henneberger, F. (2004). Analyzing job mobility with job turnover intentions: An international comparative study. Journal of economic, 38 (1), 113-137.
Tett, R. P., & Meyer, J. P. (1993). Job satisfaction, organizational commitment, turnover intention, and turnover: path analyses based on meta-analytic findings. Personnel psychology. 46(2), 259-293.
The Business Research Company (2024). Global Professional Beauty Services Market Report 2024. Retrieved from https://www.thebusinessresearchcompany.com/report/professional-beauty-services-global-market-report
Vroom, V. H. (1964). Work and motivation. NY: Wiley and Sons.
Wu, X. (2012). Factors influencing employee turnover intention: The case of retail industry in Bangkok, Thailand [Unpublished doctoral dissertation]. University of the Thai Chamber of Commerce.
Yoo, E. J., Juong, S. H., & Shim, S. N. (2017). A study on the effects of job-related variables on job satisfaction and professionalism among beauty salon workers. Journal of digital convergence, 15(7), 435-444.
Yoo, E. J., Shim, S. N., & Kim, S. K. (2014). The effect of the beauty salon worker's emotional labor, job stress, job burnout and social support on turnover intention. Journal of Digital Convergence, 12(12), 427-439.
Yoo, H., & Park, K. (2003). Job stressors, job stress symptoms and job performance of workers in fashion industry. Journal of the Korean Home Economics Association. 41(2), 1-14.
Zahra, S., Irum, A., Mir, S., & Chishti, A. (2013). Job satisfaction and faculty turnover intentions: A case of Pakistani universities. Journal of business and management, 9(2), 83-89.
Zhang, M., Fried, D.D., & Griffeth, R.W. (2012). A review of job embeddedness: Conceptual, measurement issues, and directions for future research. Human Resource management review. 22(3), 220-231.