研究生: |
陳麗玉 |
---|---|
論文名稱: |
企業實施師徒制之個案研究 A Case Study For The Mentoring |
指導教授: |
余鑑
Yu, Chien |
學位類別: |
碩士 Master |
系所名稱: |
科技應用與人力資源發展學系 Department of Technology Application and Human Resource Development |
論文出版年: | 2007 |
畢業學年度: | 95 |
語文別: | 中文 |
論文頁數: | 125 |
中文關鍵詞: | 多元式師徒制 、輪調式師徒制 、跨文化師徒制 、跨世代師徒制 、遠距離師徒制 |
英文關鍵詞: | Multiplication mentoring, Rotational mentoring, Cross-cultural mentoring, Cross-generational mentoring, Long-distance mentoring |
論文種類: | 學術論文 |
相關次數: | 點閱:839 下載:128 |
分享至: |
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
本研究主要在探討多元師徒制對師徒雙方及組織的影響。並瞭解企業在實施輪調式、跨文化、跨世代與遠距離等類型師徒制之具體作法與考量事蹟。研究方法採質性個案研究,以訪談方式進行研究資料蒐集,訪談受教者、教導者與部門主管三種角色,共計十一名受訪對象,並依據研究主題將訪談資料整理與分析後,獲得下列發現:
一、個案公司師徒制的運作現況為實施多元師徒關係、計劃性的師徒配對組合、有系統的執行工作教導、設置激勵制度與落實制度的成效評鑑。
二、形成輪調式、跨文化、跨世代與遠距離師徒制之因素是來自環境變遷、因應組織發展與員工個人因素等三方面。
三、不同類型師徒間互動歷程分別為關係形成與互動、面臨多重困境與排除障礙持續執行等三階段。
四、對企業組織的影響分別為提升團隊競爭優勢、培育人才不受時空限制、降低成本與人才管道增加等正向利益,而師傅帶著徒弟集體跳槽、網路不穩定、利用教導工具從事非公務行為與解決問題的時效性不佳,則是其所面臨的反向衝擊。
五、對師徒的影響則為分擔工作相互支援、獲得心理支持、促進師徒成長與發展及提升個人的附加價值等正面價值,而負面的挑戰來自師徒間認知有差異、師傅不想再從事教導工作、徒弟要適應不同師傅、費時花工夫、溝通困難、師徒雙方都要適應不同文化,以及經理人師傅未來在用人時會考慮求職者的年齡。
The purpose of this study were to discuss Multiplication mentoring and organization's influence. And by understanding enterprise’ management in Rotational mentoring, Cross-cultural mentoring, Cross-generational mentoring as well as Long-distance mentoring, to analyze the concrete methods and consideration facts behind it. The research is conducted by taking interview. The case of the study is a high technology company in Taiwan. There are 11 employees interviewed, and come out the conclusions as:
1.The case company’s existing mentoring operation implements “Multiplication Mentoring” and “Planned Mentoring Combination.” It executes by planned job guidance and sets rewarding programs. Also, it implements the evaluation system toward the programs.
2.There are three major factors that form Multiplication mentoring. The factors include the environmental trend influence, the organization development need and also staff individual need.
3.There are three different stages of interaction between Monitoring, which can be defined as “The starting interaction of the relationship” ”Facing multiple difficulties relationship” and “Solving the obstacles and working-it- through relationship.”
4.The positive influence toward the organization include :
(1)It enhance the team-work competitiveness
(2)It is not limited by time and distance when cultivating talents.
(3)It reduces cost whereas widen the talent-sourcing channels.
But the side-effect will be the monitoring group change to a new job,unstable networking, taking the job guidance tool to do non-company related tasks, as well as low efficiency for solving problems.
5.The positive aspects from the mentoring relationship can be defined as :
1)Mutually support between the mentoring
2)Get psychological support
3)Enhance the mentoring to grow and to develop
4)Promotes individual value-added
But the negative challenge will come from the different recognition between the mentoring, the instructor does not want to engage guidance work, the apprentice must adapt different skilled worker, communication difficulty, priests and disciples both sides both must adapt the different culture, as well as manager will consider the applicant’s age when decide hiring.
一、中文部份
江佩蒓(2005)。台灣企業使用職涯導師制之現況探討。國立中山大學人力資源管理研究所碩士論文,未出版,高雄。
李倩鈺(2002)。教育實習中實習輔導教師與實習教師師徒關係之探討。臺東師範學院教育研究所博士論文,未出版,臺東。
李翠萍(2005)。不成功的實習輔導關係之個案研究。國立臺東大學教育研究所碩士論文,未出版,臺東。
尚榮安(譯)(2001)。Yin.R.K著。個案研究。台北:弘智文化。
吳芝儀、李奉儒(譯)。質的評鑑與研究。台北:桂冠。
吳靜吉(2005)。生手需要良師益友。今周刊,462,頁12。
吳琬瑜(2006,3月)。故人與良師。Cheers雜誌,66,頁12。
林月雲 (2000)。企業內部知識種類及其移轉方式之研究-人際關係類型與行為導向。中原大學企業管理研究所碩士論文,未出版,中壢。
林俊宏(2003)。師徒的概念及影響互動歷程之因素:由本土組織觀點探討。輔仁大學心理研究所碩士論文,未出版,新莊。
林佳暖(2005)。師徒關係與組織承諾。國立中央大學人力資源管理研究所碩士論文,未出版,中壢。
胡幼慧、姚美華(1996)。質性研究:理論、方法與本土女性研究實例。台北:巨流。
高美琴(2002)。師徒間認知差異對知識移轉績效之影響,調節模式的驗證。國立東華大學企業管理研究所碩士論文,未出版,花蓮。
高敬文(1996)。質化研究方法論。台北:師大書苑。
孫鈴萍(2003)。台灣傳統製造業轉型成長之策略性人力資源管理。國立中山大學人力資源管理研究所博士論文。未出版,高雄。
陳向明(2002)。質的研究方法與社會科學研究。北京:教育科學。
陳念珊(2006)。師徒制對客服人員職業適性之研究。國立台灣師範大學工業科技教育所碩士論文,未出版,台北。
陳嘉彌(1998a)。師徒式教育學習-一傡實習教師省思之剖析與銓釋。教育實習輔導季刊,3(4),41-48。
陳嘉彌(1998b)。自情境教學探討師徒式教育實習。教育研究資訊雙月刊(6)5,21-41。
陳嘉彌(1998c)。現代實習輔導教師(師傅)之角色分析及探討。載於中華民國師範教育學會(主編),教師專業成長與實際,(頁155-175)。台北:師大書苑。
陳嘉彌(1998d)。師徒式教育實習模式:個案研究(I)。行政院國家科學委員會專案研究結案報告(NSC 87-2413-H-143-0037)。
陳嘉彌(2003)。師徒式教育實習之理論與實務。台北:心理。
陳嘉彌(2004)。青少年學習應用同儕師徒制可行性之探析。教育研究資訊雙月刊(12)3,3-22。
陳禎惠(2006)。建華金控:觀察學習法 激勵氛圍帶動績效提升。能力雜誌,604期,42-48。
張潤書(1998)。行政學。台北:三民。
曾慧珍(2003)。師徒關係及員工社會化程度對個人組織契合度之影響--以航空運輸業為例。中原大學企業管理研究所碩士論文,未出版,中壢。
黃正雄(1999)。「『價值觀一致性』與『組織承諾』、『組織公民行為』間關係之探討」。管理評論,第18卷第3期,頁57-81。
黃瑞琴(1991/2005)。質的教育研究方法。台北:心理。
黃瓊玉(2005)。師徒功能認知、工作滿足與組織公民行為關聯性之研究。中原大學企業管理研究所碩士論文,未出版,中壢。
楊吉銘(2006)。企業實施團隊教導之研究。國立台灣師範大學工業科技教育所碩士論文,未出版,台北。
楊登伍(2004)。師徒關係對組織承諾與組織公民行為影響之研究-國稅局稅務人員之分析。銘傳大學公共管理與社區發展研究所碩士在職專班,未出版,台北。
詹瑜蕙(2000)。師徒制與員工生涯發展之研究─以壽險業為例。國立台灣師範大學工業科技教育所碩士論文,未出版,台北。
劉怡蘭(2006)。師徒關係對組織社會化的影響。中央大學人力資源管理研究所碩士論文,未出版,中壢。
劉曉寧 (2001)。徒弟個人特質、性別角色與師徒關係類型、性別組合對師徒功能影響之研究。中原大學企業管理研究所碩士論文,未出版,中壢。
潘慧玲(2006)。教育論文格式。台北:雙葉。
薛英宏(2000)。企業員工國家文化價值觀之研究--台灣及大陸地區之比較分析。長榮管理學院經營管理研究所碩士論文,未出版,台南。
蕭西君(2000)。台積電:吸引世界級的人才。Cheers雜誌,2,70-71。
謝其睿(2006)。Mentor:現代職場師徒演義-給新手找一個響導與教練。就業情報雜誌,358。
二、英文部份
Allen, T.D., M. L. Poteet, J. E. A. Russell, & G. H. Dobbins. (1997). A Field Study of Factors Related to Supervisors’ Willingness to Mentor Others. Journal of Vocational Behavior, 50, 1-22.
Aryee, S., Chay, YW. & Chew, J. (1996). The motivation to mentor among managerial employees. Group and Organization Management, 21, 261-277.
Baabe, B. & Beehr, T.A. (2003). Formal mentoring versus supervisor and coworker relationships: differences in perceptions and impact. Journal of Organizational Behavior, 24,271-293.
Barbian (2002). E-mentoring and e-coaching. In Advanced Web-Based Training Strategies:Unlocking Instructionally Sound Online Learning(187-206).CA:John Wiley & Sons Inc.
Belle, R.R., John, L. C., & Janice, S. M. (2000). Marginal mentoring:The effects of type of mentor, quality of relationship, and program design on work and career attitudes. Academy of Management Journal, 43, 1177-1194.
Burke, R. J., Mckeen, C.A. (1989). Developing formal mentoring programs in organizations. Business Quarterly,53,69-76.
Burke, R. J., Mckeen, C. A. & Mckenna, C.S (1991). How do mentorships differ from typical supervisory relationships? Psychological Reports, 68 (2): 459-466.
Chao, G.T., Walz, P.M., & Gardner, P.D. (1992). Formal and Informal Mentorship: A Comparison of Mentoring Functions and Contrast with Nomentored Counterparts.Personnel Psychology, 45, 1-16,619-636.
Chao, G. T. (1997). Mentoring Phases and Outcomes. Journal of vocational behavior, 51, 15-28.
Charles R. Allen (1919). The Instructor The Man and The Job, J.B. Lippincott Company; Philadelphia and London. 129.
Creswell, J. W. (1998). Qualitative inquiry and research design: Choosing among five traditions. London: Sage Publication.
Dansky, K.H. (1996). The Effect of Group Mentoring on Career Outcomes. Group and Organization Management, 21, 5-21.
Driscoll﹐M. (1998). Web-based Training︰Tactics and Techniques for Designing AdultLearning﹐Jossey-Bass/Pfeiffer﹐California﹐pp.3、24.
Driscoll, M., & Carliner, S. (2005). Advanced Web-Based Training. San Francisco, Preiffer.
Eby, L.T., McManus, S.E., Simon, S.A., & Russell, J.E.A. (2000). The protdge’s perspective regarding mentoring experiences: The development of a taxonomy. Journal of Vocational Behavior, 57, 1-21.
Fagan, M.M. & & Ayers, K.Jr. (1985). Police Mentors. FBI Law Enforcement Bulletin. Jan. 8-13.
Fisher, B. (1994). Mentoring. London: library Association Publishing Ltd.
Hall, D.T. (1976), Career in Organization, Santa Monica, C.A.: Goodyear.
Hegstad, C.D. (1999). Formal mentoring as a strategy for human resource development: A review of research. Human Resources Development Quarterly, 10(4): 383-390.
Heimann, Beverly & Pittenger, Khushwant K S. (1996). The Impact of Formal Mentorship on Socialization and Commitment of Newcomers. Journal of Managerial Issues, 8(1):108-117.
Hunt, D. M., & Michael, C. (1983). A career training and development tool. Academy of management Review, 8, 475-485.
Kaye, B., & Jacbson, B. (1995). Mentoring:A Group Guide. Training and Development, 22-27.
Klauss, R. (1981). Formalized mentor relationships for management and executive development programs in the Federal Government. Public Administration Review, 41,489-496.
Kram, K.E. (1983). Phases of the Mentor Relationship. Academy of Management Journal, 26, 608-625.
Kram, K.E. (1985a). Mentoring at Work. Development relationships in Organizational Life. Glenview, IL: Scott, Foresman & Co.
Kram, K.E. (1985b). Improving the mentoring process . Training and Development Journal,39,16-23.
Kram, K.E. & Isabella, L. (1985c). Mentoring alternatives: the role of peer relationships in career development. Academy of management Journal, 28 (10), 110-132.
Levinsion, D.J., Darrow, C.N., Klein, E.B., Levision, M.H. & Mckee, B. (1978). The Season of Man’s life. N.Y.: A. A. Knopf.
Maggart. L.E., & James, J.S. (1999). Mentoring-a critical element in leader development, Military Review, Fort Leavenworth. May./Jun.
Merriam, S.B., and Caffarella, R.S. (1991). Learning in Adulthood. San Francisco: Jossey-Bass.
Murray-Hicks, M., & Nugent, J. (1971). Positive Motivation Process for Changing Human Behavior. Paper presented at the National Society for Performance and Instruction Conference, Rochester, N.Y.
Noe, R.A. (1988a). Women and Mentoring: A review and research agenda. Academy of Management Review, 13, 65-78.
Noe, R.A. (1988b). An investigation of the determinants of successful assigned mentoring relationships. Personnel Psychology, 41, 457-479.
Porter, M.E. (1985). Competitive Advantages: Creating and Sustaining Superior Performance. New York: The Free Press.
Pullins, E,B., Fine, L.M. & Warren, W.L. (1996). Identifying Peer Mentors in the Sales Force: An exploratory Investigation of Willingness and Ability. Journal of Academy of Marketing Science, 24, 125-136.
Ragins, B. R., & Scandura, T. A. (1994). Gender differences in expected outcomes of mentoring relationships. Management journal, 37(4), 957-971.
Ragins B. R., (1997a). Diversified mentoring relationships inorganizations: a power perspective. Academy of Management, 22. 482-521
Ragins B. R., (1997b). Antecedents of diversified mentoring relationships. Journal of Vocational Behavior.51. 90-109.
Scandura, T.A. (1992). Mentorship and career mobility: An empirical investigation. Journal of Organizational Behavior, 13, 169-174.
Swap, W., Leonard, D., Shield, M. & Abrams, L. (2001). Using mentoring and storytelling to transfer knowledge in the workplace. Journal of Management information system, 18 (1), 95-114.
Thomas, D. (1990). The impact of race on managers’ experiences of development relationship (mentoring and sponsooship):An intra-organization study. Journal of organization Behavior,11,479-491.
Wickman, F., & Sjodin,T. (1997). Mentoring:The most obvious yet overlooked key to achieving more in life than you dreamed possible. New York: McGraw-Hill,Inc.
Wilson, James A. & Nancy S. Elman. (1990). Organizational Benefits of mentoring. Academy of Management Executive,4,88-94.
Zachary, L.J. (2000). The Mentor's Guide: Facilitating Effective Learning Relationships.C.A:Jossey-bass inc.
Zey, M. G. (1993). The Mentor Connection. Homewood, IL: Irwin.