簡易檢索 / 詳目顯示

研究生: 穆易白
ABAI MURAT
論文名稱: The Relationship between Training and Development and Organizational Commitment of Private Service Companies in Mongolia: Job Satisfaction as the Mediator
The Relationship between Training and Development and Organizational Commitment of Private Service Companies in Mongolia: Job Satisfaction as the Mediator
指導教授: 賴志樫
Lai, Chin-Chien
學位類別: 碩士
Master
系所名稱: 國際人力資源發展研究所
Graduate Institute of International Human Resource Developmemt
論文出版年: 2019
畢業學年度: 107
語文別: 英文
論文頁數: 81
中文關鍵詞: training and developmentjob satisfactionorganizational commitment
英文關鍵詞: training and development, job satisfaction, organizational commitment
DOI URL: http://doi.org/10.6345/NTNU201900368
論文種類: 學術論文
相關次數: 點閱:177下載:33
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報
  • In this permanently and aggressive developing marketplace, training and development and organizational commitment are focused on those essential and important factors in an organization. There are many researchers have been investigated the factors in the organization such as training and development and organizational commitment. Also, there are several studies found that job satisfaction positively related to training and development as well as organizational commitment. This study proposed to investigate the relationships among training and development, organizational commitment and job satisfaction as a mediating role within the private service companies in Mongolia. The data collected via online survey, 250 full time employees was analyzed with SPSS and AMOS. The results of the hypotheses test confirmed that training and development is positively related to organizational commitment. Results also showed that job satisfaction mediated the relationship between training and development and organizational commitment. The findings of this study also provided knowledge in the practical way to the private companies in Mongolia with perception of training and development, organizational commitment, and job satisfaction.

    In this permanently and aggressive developing marketplace, training and development and organizational commitment are focused on those essential and important factors in an organization. There are many researchers have been investigated the factors in the organization such as training and development and organizational commitment. Also, there are several studies found that job satisfaction positively related to training and development as well as organizational commitment. This study proposed to investigate the relationships among training and development, organizational commitment and job satisfaction as a mediating role within the private service companies in Mongolia. The data collected via online survey, 250 full time employees was analyzed with SPSS and AMOS. The results of the hypotheses test confirmed that training and development is positively related to organizational commitment. Results also showed that job satisfaction mediated the relationship between training and development and organizational commitment. The findings of this study also provided knowledge in the practical way to the private companies in Mongolia with perception of training and development, organizational commitment, and job satisfaction.

    ABSTRACT………………………………………………………………………...I TABLE OF CONTENTS …………………………………………………………III LIST OF TABLES ………………………………………………………………...V LIST OF FIGURES……………………………………………………………...VII CHAPTER I INTRODUCTION…………………………………………………...1 Background of the Study………………………………………………………………….1 Statement of the Problems………………..…………………………………………….….3 Purposes of the Study……………………………………………………………………...4 Research Questions…………………………………………………………………….4 Significances of the Study……………………………………………………………….4 Delimitation of the Study.…………………………………………………………………5 Definition of the Key Terms.…………………….……………………………………..5 CHAPTER II LITERATURE REVIEW…………………………………………...7 Training and Development……………………………………………………………….7 Organizational Commitment ......………………..……………...………...……………...10 Job Satisfaction…………………………………………………………………………..14 Relationship among the Variables……………………………...………………………..17 CHAPTER III RESEARCH METHOD…………………………………………..23 Research Framework…………………………………………………………………….23 Research Hypotheses…………………………………………………………………….24 Research Procedure………………………………………………………………………24 Participants and Data collection……………………………………………………..…25 Measurement…….……………………………………………………………………….25 Reliability and Validity Analysis.......…………….……………………………………...27 Data Analysis ………………………………………………………………………….33 CHAPTER IV RESULTS AND DISCUSSIONS……..…………………………...35 Descriptive Statistic Results…………………………………………………………….35 The Relationship among Variables………………………………………………………44 Hypothesis Tests………………………………………………………………….…….46 Hierarchical Regression ………………………………………………………….……...49 Summary of the Results …………………………………………………………………51 CHAPTER V CONCLUSIONS AND RECOMMENDATIONS…………..…….53 Conclusions………………………………………………………………………………53 Limitations……………………………………………………………………………….55 Recommendations………………………………………………………………………..55 Implications…………………………………………………………………………….56 REFERENCES…………………………………………………………………....59 APPENDIX A: LETTER AND ENGLISH QUESTIONNAIRE…………….…...67 APPENDIX B: LETTER AND MONGOLIAN QUESTIONNAIRE……….…..75

    Asian Development Bank. (2018). Asian Development Bank, Member Fact Sheet. Retrieved fromhttps://www.adb.org/sites/default/files/publication/27781/mon-2016.pdf

    Allen, N. J., & Meyer, J. P. (1990). The measurement and antecedents of affective, continuance and normative commitment to the organization. Journal of Occupational
    psychology, 63(1), 1-18.

    Allen, N. J., & Meyer, J. P. (1996). Affective, continuance, and normative commitment to the organization: an examination of construct validity. Journal of Vocational Behavior, 49(3), 252-276.

    Aguinis, H., & Kraiger, K. (2009). Benefits of training and development for individuals and teams, organizations, and society. Annual Review of Psychology, 60(2), 451–474.

    Ahmad, K. Z., & Bakar, R. A. (2003). The association between training and organizational commitment among white‐collar workers in Malaysia. International Journal of Training and Development, 7(3), 166–185.

    Akdere, M. (2003). Action research paradigm in the field of training and development. Journal of European Industrial Training, 27(8), 413–422.

    Allen, D. G., Shore, L. M., & Griffeth, R. W. (2003). The role of perceived organizational support and supportive human resource practices in the turnover process. Journal of Management, 29(1), 99–118.

    Al‐Emadi, M. A. S., & Marquardt, M. J. (2007). Relationship between employees' beliefs regarding training benefits and employees' organizational commitment in a petroleum company in the State of Qatar. International Journal of Training and Development, 11(1), 49-70.

    Armstrong, M., & Taylor, S. (2014). Armstrong’s handbook of human resource management practice. Kogan Page Publishers.

    Arthur Jr, W., Bennett Jr, W., Edens, P. S., & Bell, S. T. (2003). Effectiveness of training in organizations: A meta-analysis of design and evaluation features. Journal of Applied Psychology, 88(2), 235-245.

    Bartlett, K. R. (2001). The relationship between training and organizational commitment: A study in the health care field. Human Resource Development Quarterly, 12(4), 335–352.

    Bagozzi, R. P. and Edwards, J.R. (1998) A General Approach for Representing Constructs in Organizational Research. Organizational Research Methods, 1(1), 45-87.

    Bateman, T. S., & Strasser, S. (1984). A longitudinal analysis of the antecedents of organizational commitment. Academy of Management Journal, 27(1), 95–112.

    Belhaj, F. (2000). Training practices in Yemeni banks. Masters Thesis, Yarmouk University (Jordan).

    Becker, T. E. (1992). Foci and bases of commitment: Are they distinctions worth making? Academy of Management Journal, 35(1), 232-244.

    Bhatti, N., Shar, A. H., Shaikh, F. M., & Nazar, M. S. (2010). Causes of stress in organization, a case study of Sukkur. International Journal of Business and Management, 5(11), 3-14.

    Blanchard, P. N. (2006). Effective Training, Systems, Strategies, and Practices, 4/e. Pearson Education India.

    Bozlagan, R., Dogan, M., & Daoudov, M. (2010). Organizational commitment and case study on the union of municipalities of Marmara. Regional and Sectoral Economic Studies, 10(2), 29–57.

    Brief, A. P. (1998). Attitudes in and around organizations. Thousand Oaks,

    Buckley, R., & Caple, J. (2009). The theory and practice of training. Kogan Page Publishers.

    Colquitt, J., LePine,J.A., Wesson, M.J., & Wu, X. ( 2010). Organizational behaviour: Essentials for improving performance and commitment. New York: McGraw-Hill Irwin

    Conway, E., & Monks, K. (2009). Unravelling the complexities of high commitment: An employee‐level analysis. Human Resource Management Journal, 19(2), 140–158.

    Curtis, E. A. (2007). Job satisfaction: A survey of nurses in the Republic of Ireland. International Nursing Review, 54(1), 92–99.

    DeConinck, J. B., & Bachmann, D. P. (1994). Organizational commitment and turnover intentions of marketing managers. Journal of Applied Business Research, 10, 87-95.

    Deci, E. L., & Ryan, R. M. (2000). The" what" and" why" of goal pursuits: Human needs and the self-determination of behavior. Psychological Inquiry, 11(4), 227-268.

    Dias, A., & Silva, R. (2016). Organizational Training and Organizational Commitment: A Literature Review and Conceptual Development. International Journal of Innovative Science, Engineering & Technology, 3(1), 387–399.

    Dockel, A., Basson, J. S., & Coetzee, M. (2006). The effect of retention factors on organisational commitment: An investigation of high technology employees. SA Journal of Human Resource Management, 4(2), 20–28.

    Dunham, R. B., Grube, J. A., & Castaneda, M. B. (1994). Organizational commitment: The utility of an integrative definition. Journal of Applied Psychology, 79(3), 370-380.

    Ensour, W. A. R., & Kharabsheh, R. A. (2015). The philosophy and practice of training and development: The case of the J ordanian electricity sector. International Journal of Training and Development, 19(2), 138–160.

    Ehrhardt, K., Miller, J. S., Freeman, S. J., & Hom, P. W. (2011). An examination of the relationship between training comprehensiveness and organizational commitment: Further exploration of training perceptions and employee attitudes. Human Resource Development Quarterly, 22(4), 459-489.

    Fleishman, E. A., Quaintance, M. K., & Broedling, L. A. (1984). Taxonomies of human performance: The description of human tasks. Academic Press.

    Gamble, J., & Huang, Q. (2008). Organizational commitment of Chinese employees in foreign-invested firms: Organizational commitment of Chinese employees in foreign-invested firms. The International Journal of Human Resource Management, 19(5), 896–915.

    Gammie, E. (1996). Accountancy graduate selection procedures-a critical analysis. Career Development International, 1(2), 31–38.

    García-Bernal, J., Gargallo-Castel, A., Marzo-Navarro, M., & Rivera-Torres, P. (2005). Job satisfaction: Empirical evidence of gender differences. Women in Management Review, 20(4), 279–288.

    Gavino, M. C., Wayne, S. J., & Erdogan, B. (2012). Discretionary and transactional human resource practices and employee outcomes: The role of perceived organizational support. Human Resource Management, 51(5), 665–686.

    Gazioglu, S., & Tansel, A. (2006). Job satisfaction in Britain: Individual and job related factors. Applied Economics, 38(10), 1163–1171.

    Gray, C., & Kinnear, P. (2012). IBM SPSS statistics 19 made simple. New York: Psychology Press.

    Hair, G., Black, B., Babin, B., Anderson, R. and Tatham, R. (2010) Multivariate Data Analysis. 7th Edition, Pearson, Upper Saddle River, New Jersey.

    Hackman, J. R., & Oldham, G. R. (1974). The job diagnostic survey: An instrument for the diagnosis of jobs and the evaluation of job redesign projects. Department of Administrative Sciences, 4(1) 1-87.

    Hackman, J.R. & Oldham, G.R. (1975). Development of the Job Diagnostic Survey. Journal of Applied Psychology, 60(2), 159-170.

    Hackman, J. R., & Oldham, G. R. (1976). Motivation through the design of work: Test of a theory. Organizational Behavior and Human Performance, 16(2), 250–279.

    Hassan, Y., Kashif-ud-din, Z. M., Ahmad, K., Mateen, A., Ahmad, W., & Ahmad Bila, M. (2011). Job satisfaction in private banking sector of Pakistan. Global Journal of Management and Business Research, 11(12). 85-92.

    Hooper, D., Coughlan, J., & Mullen, M. R. (2008). Structural Equation Modelling: Guidelines for Determining Model Fit. Journal of Business Research Methods, 6(1), 53-60.

    Iaffaldano, M. T., & Muchinsky, P. M. (1985). Job satisfaction and job performance: A meta-analysis. Psychological Bulletin, 97(2), 251-273.

    Khan, R., Naseem, A., & Masood, S. A. (2016). Effect of continuance commitment and organizational cynicism on employee satisfaction in engineering organizations. International Journal of Innovation, Management and Technology, 7(4), 141-146.

    Kinicki, A., & Kreitner, R. (2006). Organizational Behavior: Key Concepts, Skills & Best Practices. McGraw-Hill/Irwin. Retrieved from https://books.google.com.tw/books?id=cddqqEZxWNMC

    Kirkpatrick, L. A. (1998). God as a substitute attachment figure: A longitudinal study of adult attachment style and religious change in college students. Personality and Social Psychology Bulletin, 24(9), 961–973.

    Kraiger, K., McLinden, D., & Casper, W. J. (2004). Collaborative planning for training impact. Human Resource Management: Published in Cooperation with the School of Business Administration, The University of Michigan and in Alliance with the Society of Human Resources Management, 43(4), 337–351.

    Lesabe, R. A.-F., & Nkosi, J. (2007). A qualitative exploration of employees’ views on organisational commitment. SA Journal of Human Resource Management, 5(1), 35–44.

    Leite, N. R. P., Rodrigues, A. C. D. A., & Albuquerque, L. G. D. (2014). Organizational commitment and job satisfaction: What are the potential relationships? BAR-Brazilian Administration Review, 11(4), 476-495.

    Locke, E. A., & Latham, G. P. (1990). Work motivation and satisfaction: Light at the end of the tunnel. Psychological science, 1(4), 240-246.

    Lok, P., & Crawford, J. (2001). Antecedents of organizational commitment and the mediating role of job satisfaction. Journal of Managerial Psychology, 16, 594-613.

    Martin, A. J., & Dowson, M. (2009). Interpersonal relationships, motivation, engagement, and achievement: Yields for theory, current issues, and educational practice. Review of Educational Research, 79(1), 327–365.

    Martin, A., & Roodt, G. (2008). Perceptions of organisational commitment, job satisfaction and turnover intentions in a post-merger South African tertiary institution. SA Journal of Industrial Psychology, 34(1), 23–31.

    Mathieu, J. E., & Zajac, D. M. (1990). A review and meta-analysis of the antecedents, correlates, and consequences of organizational commitment. Psychological Bulletin, 108(2), 171-194.

    McBurney, D., & White, T. L. (2010). Research methods. Belmont, CA: Wadswort Cengage Learning.

    Mercurio, Z. A. (2015). Affective commitment as a core essence of organizational commitment: An integrative literature review. Human Resource Development Review, 14(4), 389–414.

    Meyer, J. P., & Allen, N. J. (1991). A three-component conceptualization of organizational commitment. Human Resource Management Review, 1(1), 61–89.

    Meyer, J. P., Allen, N. J., & Smith, C. A. (1993). Commitment to organizations and occupations: Extension and test of a three-component conceptualization. Journal of Applied Psychology, 78(4), 538-551.

    Meyer, J. P., & Smith, C. A. (2000). HRM practices and organizational commitment: Test of a mediation model. Canadian Journal of Administrative Sciences/Revue Canadienne Des Sciences de l’administration, 17(4), 319–331.

    Meyer, J. P., Stanley, D. J., Herscovitch, L., & Topolnytsky, L. (2002). Affective, continuance, and normative commitment to the organization: A meta-analysis of antecedents, correlates, and consequences. Journal of Vocational Behavior, 61(1), 20–52.

    Mongolian National Chamber of Commerce and Industry (2017). Report 2017. Retrieved from https//www.mongolchamber.mn/en/

    Moorhead, G., & Griffin, R. W. (1997). Organizational behavior (5th ed.). Boston: Houghton Mifflin.

    Morrow, P. C. (1993). The theory and measurement of work commitment. Jai Press.

    Mowday, R. T., Steers, R. M., & Porter, L. W. (1979). The measurement of organizational commitment. Journal of Vocational Behavior, 14(2), 224–247.

    Mowday, R. T., Porter, L. W., & Steers, R. (1982). Organizational linkages: The psychology of commitment, absenteeism and turnover. San Deigo, CA: Academic Press 113-131.

    Mosadeghrad, A. M., Ferlie, E., & Rosenberg, D. (2008). A study of the relationship between job satisfaction, organizational commitment and turnover intention among hospital employees. Health Services Management Research, 21(4), 211-227.

    Murray, P., Poole, D., & Jones, G. (2006). Contemporary issues in management and organisational behaviour. Cengage Learning Australia.

    National Statistical Office of Mongolia. (2016). Mongolian statistical yearbook. Retrived from http://www.nso.mn/.

    Ndulue, T. I. (2012). Impact of traning and development on workers performance in an organisation. In Book of Proceedings, Proceedings of International Congress on Business and Economic Research (ICBER2012), International Association for Teaching and Learning, Granada (Vol. 1, pp. 135–148).

    Newman, A., Thanacoody, R., & Hui, W. (2011). The impact of employee perceptions of training on organizational commitment and turnover intentions: a study of multinationals in the Chinese service sector. The International Journal of Human Resource Management, 22(8), 1765–1787.

    Neuman, W. (2014). Social research methods: Qualitative and quantitative approaches (7th ed.). London: Pearson.

    Noe, R. A., & Schmitt, N. (1986). The influence of trainee attitudes on training effectiveness: Test of a model. Personnel Psychology, 39(3), 497–523.

    Noe, R. A., & Wilk, S. L. (1993). Investigation of the factors that influence employees’ participation in development activities. Journal of Applied Psychology, 78(2), 291.

    Nordhaug, O. (1989). Reward functions of personnel training. Human Relations, 42(5), 373–388.

    O’Reilly, C. A., & Chatman, J. (1986). Organizational commitment and psychological attachment: The effects of compliance, identification, and internalization on prosocial behavior. Journal of Applied Psychology, 71(3), 492-499.

    Organ, D. W., & Konovsky, M. (1989). Cognitive versus affective determinants of organizational citizenship behavior. Journal of Applied Psychology, 74(1), 157-164.

    Owoyemi, O. A., Oyelere, M., Elegbede, T., & Gbajumo-Sheriff, M. (2011). Enhancing employees’ commitment to organisation through training. International Journal of Business and Management, 6(7), 280-286.

    Robbins, S. P., Judge, T. A., & Millett, B. (2015). OB: the essentials. Pearson Higher Education AU.

    Roxenhall, T., & Andrésen, E. (2012). Affective, calculative and normative commitment: An assessment of relationship. World Review of Business Research, 2(5), 86–96.

    Sadler-Smith, E. (2009). Learning and development for managers: Perspectives from research and practice. John Wiley & Sons.

    Sarwar, S., & Abugre, J. (2013). The influence of rewards and job satisfaction on employees in the service industry. The Business & Management Review, 3(2), 22-32.

    Spector, P. E. (1997). Job satisfaction: Application, assessment, causes, and consequences (Vol. 3). Sage publications.

    Stanton, J. M., Sinar, E. F., Balzer, W. K., Julian, A. L., Thoresen, P., Aziz, S., … Smith, P. C. (2002). Development of a compact measure of job satisfaction: The abridged Job Descriptive Index. Educational and Psychological Measurement, 62(1), 173–191.

    Steers, R. M., & Rhodes, S. R. (1978). Major influences on employee attendance: A process model. Journal of applied Psychology, 63(4), 391.

    Swanson, R. A. (1995). Human resource development: Performance is the key. Human Resource Development Quarterly, 6(2), 207–213.

    Swerdlow, S., & Cummings, W. T. (2000). Toward a better cross-cultural understanding of US and Russian lodging employees: A discriminant analysis approach. Journal of Hospitality & Tourism Research, 24(3), 336–349.

    Tannenbaum, S. I., Mathieu, J. E., Salas, E., & Cannon-Bowers, J. A. (1991). Meeting trainees’ expectations: The influence of training fulfillment on the development of commitment, self-efficacy, and motivation. Journal of Applied Psychology, 76(6), 759-769.

    Taris, R., & Feij, J. (2001). Longitudinal Examination of the Relationship Between Supplies–Values Fit and Work Outcomes. Applied Psychology, 50(1), 52–80. https://doi.org/10.1111/1464-0597.00048

    Tett, R. P., & Meyer, J. P. (1993). Job satisfaction, organizational commitment, turnover intention, and turnover: Path analyses based on meta‐analytic findings. Personnel Psychology, 46(2), 259–293.

    Tharenou, P., & Conroy, D. (1994). Men and women managers’ advancement: Personal or situational determinants? Applied Psychology, 43(1), 5–31.

    Vandenberg, R. J., & Lance, C. E. (1992). Examining the causal order of job satisfaction and organizational commitment. Journal of Management, 18(1), 153-167.

    Wang, H.M. and Feng, W.W. (2003). Review on employee job satisfaction. Commercial Research, 9, 43-51

    Williams, L.J., & Hazer, J.T. (1986). Antecedents and consequences of satisfaction and commitment in turnover models: A reanalysis using latent variable structural equation methods. Journal of Applied Psychology, 71(2), 219-231.

    下載圖示
    QR CODE