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研究生: 蘇貞穎
Su, Chen-Ying
論文名稱: The Relationships among Emotional Exhaustion, Work Engagement, and Job Crafting: The Moderating Role of Perceived Organizational Support
The Relationships among Emotional Exhaustion, Work Engagement, and Job Crafting: The Moderating Role of Perceived Organizational Support
指導教授: 賴志樫
學位類別: 碩士
Master
系所名稱: 國際人力資源發展研究所
Graduate Institute of International Human Resource Developmemt
論文出版年: 2020
畢業學年度: 108
語文別: 英文
論文頁數: 52
英文關鍵詞: job crafting
DOI URL: http://doi.org/10.6345/NTNU202000947
論文種類: 學術論文
相關次數: 點閱:87下載:0
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  • Recently, companies have started to pay attention to how to encourage employees to spend more time or effort at work. In addition, employee’s mental health has turned into a critical issue. The purpose of the research was to examine the relationships among emotional exhaustion, work engagement, perceived organizational support, and job crafting. The quantitative research approach and survey-based methodology were used in the research. Online questionnaire was adopted by distributing to full-time employees in Taiwan as target sample. The results showed that emotional exhaustion and work engagement were respectively related to job crafting. However, perceived organizational support had no significant moderating effect on the relationship between emotional exhaustion and job crafting nor did it show significant moderating effect on the relationship between work engagement and job crafting in the study. The research was dedicated to understanding how employees weigh the importance of each factor at work and hopefully would help companies to provide better working environments.

    TABLE OF CONTENTS ABSTRACT I TABLE OF CONTENTS II LIST OF TABLES IV LIST OF FIGURES V CHAPTER I INTRODUCTION 1 Background of the Study 1 Problem Statement 2 Purposes of the Study 2 Research Questions 3 Significance of the Study 3 Delimitation 3 Definition of Key Terms 4 CHAPTER II LITERATURE REVIEW 6 Emotional Exhaustion 6 Work Engagement 8 Perceived Organizational Support 9 Job Crafting 10 Control Variables 12 Relationships among the Variables in the Research 13 CHAPTER III METHODOLOGY 15 Research Framework and Hypotheses 15 Research Procedure 16 Sample and Data Collection 18 Questionnaire Design 18 Data Analysis 19 CHAPTER IV RESULTS AND SUGGESTIONS 22 Descriptive Statistics Results 22 Confirmatory Factor Analysis (CFA) 23 Correlation Analysis Results 24 Hypotheses Test Results 25 Summary and Discussion 28 CHAPTER V CONCLUSIONS AND RECOMMENDATIONS 30 Conclusions 30 Limitations 31 Implications 32 Suggestions 33 REFERENCES 35 APPENDIX: QUESTIONNAIRE 42

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