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研究生: 游媛媛
You, Yuan-Yuan
論文名稱: 工作中之行動科技壓力、行動科技依賴對工作情緒耗竭之影響-以行動科技壓力為中介變項及行動科技依賴為調節變項
The Influence of Mobile Technology Dependence on Mobile Technostress and Exhaustion: Investigating The Mediating Role of Mobile Technostress and The Moderating Role of Mobile Technology Dependence
指導教授: 張基成
Chang, Chi-Cheng
學位類別: 碩士
Master
系所名稱: 科技應用與人力資源發展學系
Department of Technology Application and Human Resource Development
論文出版年: 2019
畢業學年度: 107
語文別: 中文
論文頁數: 113
中文關鍵詞: 行動科技依賴行動科技壓力情緒耗竭
英文關鍵詞: mobile technology dependence, mobile technostress, exhaustion
DOI URL: http://doi.org/10.6345/NTNU201901008
論文種類: 學術論文
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  • 本研究之目的是探討台灣勞工在職場中被迫性使用與依賴行動科技裝置對行動科技壓力、情緒耗竭之影響,以及行動科技壓力對情緒耗竭之影響,並討論行動科技壓力是否會在行動科技依賴對情緒耗竭之關係扮演中介角色,以及行動科技依賴是否會在行動科技壓力對情緒耗竭之關係扮演調節角色。
    本研究提出25個研究假設,以線性迴歸與階層迴歸分析為統計分析方法,並輔以Sobel test與Bootstrap檢驗間接效果。調查了台灣地區的408位在職員工,以探討探討行動科技依賴、行動科技壓力與情緒耗竭之間的關係。研究結果指出,行動科技依賴正向影響情緒耗竭,行動科技依賴正向影響行動科壓力,行動科技壓力、行動科技超載性與侵犯性正向影響情緒耗竭。除此之外,在中介效果方面,行動科技壓力、行動超載性與侵犯性在行動科技依賴對情緒耗竭具有中介效果;行動科技侵犯性、不安性、複雜性與不確定在行動科技依賴對情緒耗竭未具有中介效果。在調節效果方面,行動科技依賴在行動科技壓力與行動科技超載性對情緒耗竭具有調節效果。行動科技依賴在行動科技不安性、複雜性與不確定性對情緒耗竭未具有調節效果。

    The study explored that the mobile technology dependence influenced mobile technostress and exhaustion, and that mobile technostress influenced exhaustion,and that mediator mobile technostress between technology dependence and exhaustion,and discussed that mobile technology dependence modulated between mobile technostress and exhaustion in Taiwanese staff .
    We tested 25 hypothses and the results showed that the mobile technology dependence significantly and positively influenced mobile technostress, mobile Thchno-overload, mobile Thchno-invasion, mobile Thchno-complexity, mobile Thchno-insecurity, mobile Thchno-uncertainty, exhaustion.
    The mobile technostress, mobile Thchno-overload, mobile Thchno-invasion significantly and positively influenced exhaustion.
    The mobile technostress, mobile Thchno-overload, mobile Thchno-invasion positively mediatored mobile technology dependence and exhaustion.
    The mobile technology dependence positively modulated the relationship mobile technostress, mobile Thchno-overload and exhaustion.

    中文摘要 i ABSTRACT ii 目 錄 iii 圖 次 vi 第一章 緒 論 1 第一節 研究背景與動機 1 第二節 研究待答問題 5 第三節 研究範圍與限制 6 第四節 名詞釋義 7 第二章 文獻探討 8 第一節 行動科技依賴 8 第二節 行動科技壓力 10 第三節 情緒耗竭 15 第五節 理論基礎與假設推導 19 第三章 研究方法 33 第一節 研究對象與抽樣方法 33 第二節 研究架構 35 第三節 研究流程 36 第四節 研究工具與信效度 37 第五節 預試信效度分析 41 第四章 研究結果與討論 46 第一節 樣本描述性統計 46 第二節 正式問卷信效度分析 50 第三節 中介效果 59 第四節 調節效果 73 第五節 討論 80 第五章 研究結論與建議 86 第一節 研究結果摘要 86 第二節 研究結論 87 第三節 研究貢獻 92 第四節 研究建議 94 參考文獻 96 一、中文部份 96 二、外文部份 96 附錄一、英文原始問卷 105 附錄二、預試問卷 108 附錄三、正式問卷 111

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