研究生: |
黃瓈民 Huang-Li-Min |
---|---|
論文名稱: |
市場導向、產品創新、行銷能力、產業環境對經營績效之影響─以台灣醫療器材產業為例 The Effects Of Market Orientation, Product Innovation, Marketing Capability And Industrial Environment On Performance–The Case Of Medical Device Industry In Taiwan |
指導教授: | 蘇友珊 |
學位類別: |
碩士 Master |
系所名稱: |
工業教育學系 Department of Industrial Education |
論文出版年: | 2012 |
畢業學年度: | 100 |
語文別: | 中文 |
論文頁數: | 142 |
中文關鍵詞: | 市場導向 、產品創新 、行銷能力 、產業環境 、經營績效 |
英文關鍵詞: | Market Orientation, Product Innovation, Marketing Capability, Industrial Environment, Performance |
論文種類: | 學術論文 |
相關次數: | 點閱:145 下載:0 |
分享至: |
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
隨著市場的愈趨競爭,企業要如何保持競爭優勢,為組織帶來良好的經營績效,是每個企業追求的目標。醫療器材產業產值逐年成長,更是國家發展的重點產業之一。而在競爭的市場上,那些是影響經營績效的因素,本研究以台灣醫療器材產業為研究對象,探討市場導向、產品創新、行銷能力、產業環境與經營績效之間的關係。
樣本取自台灣區醫療暨生技器材工業同業公會,共計350家,回收98份的有效樣本。本研究以SPSS進行假說驗證,研究結果發現:
一、市場導向對產品創新有顯著之影響。
二、市場導向對行銷能力有顯著之影響。
三、市場導向對經營績效有顯著之影響。
四、產品創新對經營績效有顯著之影響。
五、行銷能力對經營績效有顯著之影響。
六、產業環境對經營績效有顯著之影響。
七、市場導向透過行銷能力影響經營績效。(中介效果)
八、市場導向不會透過產品創新影響經營績效。(無中介效果)
The purpose of this study is investigating the effects of Market Orientation, Product Innovation, Marketing Capability, Industrial Environment and Business Performance. Samples are drawing from Taiwan Medical And Biotech Industry Association. A total of 350 questionnaires are distributed, and the valid respondents are 98. The model is verified by factor analysis and multiple regression.
Finally, the conclusions are listed as follows:
1. Market orientation has significantly influence on product innovation.
2. Market orientation has significantly influence on marketing capability.
3. Market orientation has significantly influence on performance.
4. Product innovation has significantly influence on performance.
5. Marketing capability has significantly influence on performance.
6. Industrial environment has significantly influence on performance.
7. Marketing Capability has a significant mediating effect between the influence of market orientation on performance.
8. Product innovation has no significant mediating effect between the influence of market orientation on performance.
一、中文文獻
王亭力(2003)。「市場導向、組織間互動、信任、行銷能力與組織績效間關係之實證研究」。靜宜大學企業管理研究所碩士論文。
洪嘉璜(2007)。「行銷關係資本對行銷能力影響之研究-以學習導向為干擾變數」。國立中興大學企業管理學系碩士學位論文。
巫立宇(2010)。「市場導向、市場知識、行銷生產力與公司績效之關係」,國立政治大學企業管理研究所碩士論文。
林坤龍(2005)。「台灣醫療器材廠商在國內的通路策略」,淡江大學管理科學研究所企業經營碩士論文。
黃延聰(2008)。「行銷能力之建構對市場績效之影響:臺灣廠商之實證研究」。行銷評論,第5 卷,第4 期,539-574。
黃延聰(2011)。「品牌導向、國際市場學習及國際市場品牌行銷能力:台灣廠商之研究」。台灣管理學刊,第11 卷 第2 期,127-154。
黃博信(2010)。「台灣產業環境策略、環境知識循環活動、綠色創新與企業績效相互關係之研究」。國立成功大學資源工程學系博士學位論文。
黃文献(2008)。「市場導向、產品創新與經營績效關聯性之研究─以台灣汽車零配件產業為例」。國立成功大學高階管理碩士在職專班研究所碩士論文。
溫舒閔(2011)。「創業導向、市場導向、資源導向、科技導向與經營績效關係之實證研究」。國立雲林科技大學企業管理研究所碩士論文。
陸煇雄(2010)。「產業環境對組織變革、組織績效、及工作滿足之影響:以A公司事業部組織調整為個案分析」。國立成功大學高階管理碩士學位論文。
郭淑文(2011)。「探討市場導向、行銷能力與企業經營績效之關聯性研究」:動態行銷能力之初探」。國立嘉義大學企業管理研究所碩士論文。
鄭彩華(2011)。「市場導向企業流程再造之研究-以台灣報關及運輸服務業者A公司為例」。國立中央大學管理學院高階主管企管研究所碩士論文。
曾柏興(2011)。「台灣地區定期海運業供應鏈整合、資訊科技、市場導向與績效關係之研究」。國立成功大學交通管理研究所博士論文。
楊誌欽、郭芳宜、張超盛(2008)。「經營特性、產業環境特性及顧客關係管理系統與企業經營績效」。朝陽商管評論,第七卷,第二期,91-122。
侯嘉政、梁欣蓓、張宏榮(2011)。「產業環境變動性對企業動態能力與經營績效關係之研究。中原企管評論,第九卷,第二期,139-168。
張重昭(1987)。「產業環境與生產技術特質對產業經營績效影響之研究」。台北市銀月刊,第18卷第12期:32-69。
賴士葆(1989)。「研究發展/行銷/製造三部門互動與新產品發展績效相關之研究」。中華經濟企業研究所研究叢書,中華經濟研究所,台北。
盧盈光、王存國(2011)。「支援市場導向的資訊科技應用與行銷能力:兩項電子化企業成功的重要成份」。電子商務學報,第十三卷,第三期,491-516。
徐作聖、邱亦嘉譯(Allan Afuah 原著)(1990)。「創新管理(innovation management)」台北市:華泰文化。
邱昰芳(2010)。「2011年醫療器材及設備製造業產業分析」,台灣經濟研究院產經資料庫。
李逸揚(2010)。「2010年第二季我國醫療器材產業回顧與展望」,工業技術研究院產業經濟與趨勢研究中心,產業情報。
司徒達賢(1995)。策略管理。遠流出版社,台北。
許士軍(1986)。現代行銷管理。臺北市,商略。
吳明隆、涂金堂(2005)。SPSS與統計應用分析。五南圖書出版公司。
蔡金宏(2011)。「台灣生技醫療器材產業發展」,經濟前瞻,頁46。
經濟部工業局(2011)。「2111生技產業白皮書」。
經濟部(2007)。「2007醫療器材工業年鑑」。
二、英文文獻
Aaker, D. A.(1984). Strategic market management.New York:John Wiley & Sons.
Ames, B. C.and J. D.Hlavacek(1989). Market Driven Management: Prescriptions for Survival in a Turbulent World.Homewood,Dow Jones-Irwin.
Atuahene-Gima, K.(1993). Determinants of technology licensing intensions: an empirical analysis of Australian engineering firms.Journal of Product Innovation Management,10,230-240.
Atuahene-Gima, K.(1995). An Exploratory Analysis of the Impact of Market Orientation on New Product Performance,Journal of Product Innovation Management,12(5),275-293.
Atuahene-Gima, K.(1996). Market orientation and innovation.Journal of Business Research,35,93-103.
Betz, F.(1998). Strategic Technology Management.New York:McGraw Hill.
Bhuian, S. N. Menguc, B.& Bell, S. J.(2005). Just entrepreneurial enough:the moderating effect of entrepreneurship on the relationship between market orientation and performance.Journal of Business Research,58(1),9-17.
Bisbe, J.,& Otley, D.(2004). The effects of the interactive use of management control systems on product innovation.Accounting.Organizations and Society,29, 709-737.
Baron, R. M., & Kenny, D. A. (1986). The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6), 1173-1182.
Brentani, U.(2001). Innovative versus incremental new business services: Different keys for achieving success. Journal of Product Innovation Management,18(3), 169-187.
Calantone, R. J.,Chan, K.,& Cui, A. S.(2006). Decomposing product innovativeness and its effects on new product success. Journal of Product Innovation Management. 23(5),408-421.
Chakravarthy, B.(1986). Measuring Strategic Performance.Strategic Management Journal,7(5),437~458
Chandy, R. K.and Tellis,G J.(1998). Organizing for radical product innovation:The overlooked role of willingness to cannibalize.Journal of Marketing Research, 35(4),474-486.
Chang, T,(1996). Cultivating Global Experience Curve Advantage on Technology and Marketing Capabilities. International Marketing Review,13(6),22-42.
Chang, T.-l.and P. D.Grub.(1992). Competitive strategies of Taiwanese PC Firms in Their Internationalization Process.Journal of Global Marketing,6(3),5-27.
Cooper, J.,& Fazio, R. H.(1984). A new look at dissonance theory. In L.Berkowitz (Ed.), Advances in experimental social psychology (pp. 229–262). Hillsdale, NJ: Erlbaum.
Damanpour, F.and Evan, W. M.(1984). Organizational innovation and performance: The problem of organizational lag. Administrative Science Quarterly, 29,392-409.
Danneels, E.(2007). The Process of Technological Competence Leveraging.Strategic Management Journal,28(5),511-533.
Day, G. S.(1994). The Capabilities of Market-Driven Organizations.Journal of Marketing,58(4),37-53.
Day, G. S.,and R.Wensley(1988).Assessing Advantage: A Framework for Diagnostic Competitive Superiority.Journal of Marketing,Vol,52,1-20.
Deshpande, R.,Farley, J. U.,and Webster,F.E.(1993). Corporate culture,customer orientation,and innovativeness in Japanese firms: A quadrad analysis.Journal of Marketing,57(1),23-27.
Deshpande, R.,and Farley, J. U.(1998).Measuring market orientation:A generalization and synthesis.Journal of Market Focused Management,2(3):213-232.
Dess. G. G & Beard D. W.(1984). Dimensions of Organizational Task Eniveronments.Administrative Science Quarterly,29,52-73.
Dobni, C. B. and Luffman, G.(2000). Market orientation and market strategy profiling: An empirical test of environment-behabior-action coalignment and its performance implications.Management Decision,38(8),503-520.
Drucker, P. F.(1985). Innovation and entrepreneurship.Harper Row,New York.
Dougherty, D.,& Bowman, E. H.(1995). The effects of organizational downsizing of product innovation.California Management Review,37,28-44.
Douglas. W. Vorhies & Neil A. M.(2005). Benchmarking Marketing Capabilities for Sustainable Competitive Advantage.Journal of Marketing,69(1),80-94.
Evans, Hugh, Gary Ashworth, Mike Chellew, Andrew Davidson and David Towers (1996). Exploiting Activity-based Information: Easy as ABC.Management Accounting, London, Jul/Aug, pp.24.
Fathy, J, G. Hooley, T. Cox, J.Beracs, K. Fonfara,and B.Snoj. (2000). The Development and Impact of Marketing Capabilities in Central Europe,Journal of International Business Studies,Vol.31, No.1,pp.63-81.
Fortuin, L.(1988). Performance Indicators—Why,Where,and How?European Journal of Operational Research,34,1-9.
Friar, J. H.,(1995). Competitive advantage through performance innovation in a competitive market.Journal of Product Innovation Management, 12(1),33.
Gatignon, H., & Xuereb, J. M. (1997). Strategic orientation of the firm and new product performance. Journal of Marketing Research,34(1),77-90.
Ghaney, P.,& Devinney, T.(1992). Nevif product innovations and stock price perform.ance.Journal of Business Finance & Accounting,19,677-695.
Gluck, W. F.(1976). Business Policy:Strategy: Formation and Management Action.2nd. NY:McGraw-Hill,51-57.
Grant, R. M.(1996). Prospering in Dynamically Competitive Environments:Organizational Capability.Organizational Science,7(4),375-387.
Gray, B. J.,Matear, S.and Matheson, P. K.(2002). Improving service firm performance.The Journal of Services Marketing,16(2/3),186-200.
Gremler, D. D., Bitner, M. J. and Evans, K. R.(1994). The internal service encounter. International Journal of Service Industry Management,5(2),34-56.
Han, Jin K.,Namwoon Kim and Rajendra K.Srivastava. (1998). Market Orientation and Organizational Performance: Is Innovation a Missing Link?.Journal of Marketing,62,30-45.
Henderson & Clark.(1990). Innovation and competitiveness: A Review.Technology Analysis and Strategic Management,10(3):363-395.
Hill, C. W. L.and G. R. Jones(1998).Strategic Management Theory:An Integrated Approach. MA:Houghton Mifflin.
Hill, C. W.,Hwang, P.,& Kim, W. C.(1990). An Eclectic Theory of the Choice of International Entry Mode.Strategic Management Journal,1,117-128.
Hooley, G., F.John, C.Tony, B.Jozsef, F. Krzysztof,and S.Boris.(2000). The Development and Impact of Marketing Capabilities in Central Europe.Journal of International Business Studies,31(1),63-81.
Hrebiniak, L. G. & Snow, C. C.(1980). Industry differences in environmental uncertainty and organizational characteristics related to uncertainty. Academy of Management Journal,23(4),750-759.
Hunt, S. D and Morgan, R. M.(1995). The comparative advantage theory of competition. Journal of Marketing, 59(April), 1-15.
Hultink, E. J., Griffin, A.,Robben, H. S.,& Hart, S.(1998). In Search of Generic Launch Strategies for New Products. International Journal of Research in Marketing, 15(3),269-285.
Hurley, Robert F.and G. Tomas M. Hult.(1998). Innovation,Market Orientation,and Organizational Learning: An Integration and Empirical Examination. Journal of Marketing,62,42-54.
Hultink, E.,& Robben, S. J.(1999). Launch strategy and new product performance: an empirical examination in the Netherlands. The Journal of Product InnovationManagement,16,545-556.
Kapferer, J. N.(1992).Strategic Brand Management.NY:Free Press.
Kaplan, R. S., D. P. Norton.(1992).The Balanced Scorecard: Measures That Drive Performance.Harvard Business Review,24: 71-79.
Kayhan Tajeddini, Myfanwy Trueman and Gretchen Larsen.(2006). Examining the Effect of Market Orientaion On Innovativeness.Journal of Marketing Management.22(4),529-551.
Kevin Zheng Zhou, Chi Kin Bennett Yim, & David K. Tse(2005). The Effects of Strategic Orientations on Technology- and Market-Based Breakthrough Innovations. Journal of Marketing,69,42–60.
Kirca, A. H.,Jayachandran, S.,& Bearden, W. O.(2005). Market Orientation: A Meta-Analytic Review and Assessment of Its Antecedents and Impact on Performance.Journal of Marketing,69(2),24-41.
Kohli, Ajay K and Bernard J, Jaworski.(1990). Market orientation: the construct, research propositions and managerial implications. Journal of Marketing, 54(2),1-19.
Kohli, A. K.,& Jaworski, B. J.(1993). Market Orientation: Antecedents & Consequences. Journal of Marketing,57(2),53-70.
Kohli, A. A.,Jaworski, B. J.& Kumar, A.(1993).MARKOR: A measure of market orientation,Journal of Marketing Reswarch,30(4),467-477.
Kotler, P.(2000). Marketing Management 10th ed. Prentice Hall,Inc.Vol.10,pp.13
Kotabe, M.(1990). Corporate product policy and innovative behavior of European and Japanese multinationals: An empirical investigation.Journal of Marketing, 54(2),19-33.
Krajewski, L. J. and L. P. Ritzman (2002). Operations Management: Strategy and Analysis. 6th Ed., Prentice Hall.
Kwaku, A.,and Ranchhod, A.(1998). Market orientation and performance in the biotechnology industry : An exploratory empirical analysis.Technology analysis Strategic Management,10(2),197-210.
Madu, C. N.,Kuei, C. H., Jacob, R. A.(1996). An Empirical Assessment of the Influence of Quality Dimensions on Organizational Performance.International Journal of Production Research,34(7).
McCarthy, E. J.and Perreault, W. D., Jr.(1984). Basic Marketing : a Managerial Approach, Homewood,ILL: R.D. Irwin.
Merrilees, B., Rundle-Thiele, S., & Lye, A.( 2011). Marketing capabilities: Antecedents and implications for B2B SME performance. Industrial Marketing Management,40, 368-375.
Morgan, N. A.,Zou, S.,Vorhies, D. W.,& Katsikeas, C. S.(2003). Experiential and Informational Knowledge, Architectural Marketing Capabilities, and the Adaptive Performance of Export Ventures: A Cross-National Study.Decision Sciences,34(2),287.
Miles, R. E.& Snow, C. C.(1978). Organizational Strategy,Structure,and Process.New York: McCraw-Hill.
Miller, D.,& Friesen, P. H.(1983). Strategy-making and environment:the third link.Strategic Management Journal,4(3),221-225.
Miller, D.(1988). Relating Porter’s Business Strategies to Environment and Structure:Analysis and Performance Implications. Academy of Management,280-308.
Morgan, R. E.(2004). Market-Based Organizational Learning–Theoretical Reflections and Conceptual Insights.Journal of Marketing Management,20(1/2),67-103.
Morgan, N. A.,Vorhies, D. W.,& Mason, C. H.(2009). Market Orientation, Marketing Capabilities,and Firm Performance.Strategic Management Journal, 30(8),909-920.
Motwani, J., T. Dandridge,J. Jiang & K.(1999). Soderquist, Managing Innovation in French Small and Medium-Sized Enterprises.Journal of Small Business Management, 37(2),106-114.
Madu, C. N., Kuei, C. H., & Jaccob, R. A. (1996). An empirical assessment of the influence of quality dimension on organizational performance. Internal Journal of Production Research, 34(7), 1943-1962..
Noble, Charles H., Sinha, Rajiv K., and Kumar, Ajith (2002). Market orientation and alternative strategic orientations: A longitudinal assessment of performance implications. Journal of Marketing, 66, 25-39.
Qian, G. and D. Wang (1999). Factors that affect performance of U.S. small and medium sized technology-based enterprises: Does multinationality matters? Journal of Business andEntrepreneurship, 11(2), 119.
Pelham, A.M., & Wilson, D. (1996). A Longitudinal Study of The Impact of Market Structure, Firm Structure, Strategy, and Market Orientation Culture on Dimensions of Small Firm Performance. Journal of the Academy of Marketing Science, 24(1), 27-43.
Robbins, S. P.(1994). Management.Hwa-Tai Book Company.
Robbins, S. P.(1992). Essentials of organizational behavior. Englewood Cliffs,Nj:Prentice Hall.
Ruekert, W. R.(1992). Developing A Market Orientation: An Organizational Strategic Perspective.International Journal of Research in Marketing,9(1),225-245.
Sandvik ,I. K.,& Sandvik, K.(2003). The impact of market orientation on product innovativeness and business performance. International Journal of Research in Marketing,20(4),355-377.
Sandvik, K.and Gronhaug, K.(1998). How well does the firm know its customers? Themoderating effect of market orientation in American .Marketing Association Conference Proceedings,9,42-48.
Schumpeter, J. M.(1934). The Theory of Economic Development. Harvard University Press.
Simon, H. A.(1960). The New Science of Management Decision,New York: Harper & Row Publishers Inc.
Sin, Y. M., Tse, C. B., Yau, H. M.,Chow, R.and Lee, S. Y.(2003). Market orientation and business performance:A comparative study of firms in mainland China and Hong Kong,European Journal of Marketing,37(6),910-936.
Slater, S. F.,& Narver, J. C.(1994). Does Competitive Environment Moderate the Market Orientation–Performance Relationship? Journal of Marketing,58(1),46-55.
Slater and Narver.(1995). Market orientation and the learning organization.Journal of Marketing,59(3),63-76.
Slater,S. F.(1997). Developing a Customer Value-Based Theory of the Firm,Journal of the Academy of Marketing Science,25(2),162-167.
Slater, S. F.,and J. C. Narver.(1999). Market Oriented Is More Than Being Customer-Led.,Strategic Management Journal,20,1165-1168.
Slater, S. F.and Olson, E. M.(2001). Marketing's Contribution to the Implementation of Business Strategy- An Empirical Analysis. Strategic Management Journal,22(11), 1055-1067.
Shapiro, B. P.(1988).What the Hell Is Market Oriented ? Harvard Business Review,66, (6),119-25.
Song, X. M.and M. E .Parry.(1997). A Cross-National Comparative Study of New Product Development Processes:Japan and the United States,Journal of Marketing,25 (2),1-18.
Song, X. M.,& Parry, M. E.(1999). Challenges of managing the development of breakthrough products in Japan.Journal of Operations Management,17,669-682.
Su, Y. S., Tsang, E. W. K.,& Peng, M. W.(2009). How do internal capabilities andexternal partnerships affect innovativeness? Asia Pacific Journal of Management, 26,309-331.
Subramanian, A. and Nilakanta,S.(1996). Organizational innovativeness: exploring the relationship between organizational determinant of innovation,types of innovations and measures of organizational performance, Omega. International Journal of Management Science,24(6),631-47.
Tsai, M.-T.,& Shih, C.-M.(2004). The impact of marketing knowledge among managers on marketing capabilities and business performance.International Journal ofManagement,21,524-530.
Venkatraman, N. & Ramanujam, V. (1986). Measurement of Business Performance in Strategy Research:A comparison of Approach. Academy of Management Review, 11(4), 801-814.
Venkatraman, N., & Prescott, J. E. (1990). Environment-strategy co-alignment: An empirical test of its performance implications. Strategic Management Journal, 11, 1-24.
Vorhies, D. W., & Morgan, N. A. (2005). Benchmarking Marketing Capabilities for Sustainable Competitive Advantage. Journal of Marketing, 69(1): 80-94.
Vorhies, D. W.,Morgan, R. E.,& Autry, C. W.(2009). Product-market strategy and the marketing capabilities of the firm: Impact on market effectiveness and cash flow performance.Strategic Management Journal,30,1310-1334.
Webster Frederick E., Jr.(1988). Rediscovering the Marketing Concept.Business Horizons,31(5),29-39.
Wong, H. Y.and Merrilees, B.( 2007). Closing the Marketing Strategy to Performance Gap: The Role of Brand Orientation.Journal of Strategic Marketing,15(5),387-402.
Wind,Jerry & Mahajan, V.(1997). Issues and Opportunities in New Product Development: An Introduction to the Special Issue. Journal of Marketing Research,34(1), 1-12.
Zaltman, G., Duncan, R., & Holbek, J.(1973). Innovations and organizations. New York, NY:John Wiley & Sons.
Zahra,Shaker A.(1996). Technology strategy and financial performance: Examining the moderating role of the firm’s competitive environment. Journal of Business Venturing,11(3),189-219.
Zahra,Shaker A.and Bogner, William C.(1999). Technology strategy and software new venture’s performance: Exploring the moderating affect of the competitive environment. Journal of business venturing,15(2),135-173.
Zahra,Shaker A.and Bogner, William C.(2000). Technology strategy and software new venture’s performance: Exploring the moderating affect of the competitive environment, Journal of business venturing,15(2),135-173.
三、網站
經濟部工業局全球資訊網,網址:http://www.moea.gov.tw/Mns/populace/news
http://www.medicaretaiwan.com/zh_TW/news/info.html?id=B0274FE5061E2A08
張慈映(2008),醫療器材產業發展現況與趨勢,工研院產經中心
張慈映(2008),全球醫療器材產業發展概況,網址:http://www3.hbmsp.sipa.gov.tw/itri/tw/images/NewsList1000829_03.htm
經濟部投資業務處,醫療器材產業分析及投資機會(2008),網址:http://investtaiwan.nat.gov.tw/doc/industry
行政院衛生署食品藥物管理局,網址:http://www.fda.gov.tw/
外貿協會,網址:http://www.medicaretaiwan.com/zh_TW/index.html
行政院衛生署,網址:http://www.doh.gov.tw/cht2006/index_populace.aspx
醫療器材檢測驗證中心網,醫療器材潛力產品分析(2011),網址:http://proj3.moeaidb.gov.tw/mdic/News/news-more.asp?BtfiyEM5yj