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研究生： 中道惠里
Eri Nakamichi
論文名稱： Cultural Differences influencing Communication Problems between Taiwanese Employees and Japanese Expatriates
Cultural Differences influencing Communication Problems between Taiwanese Employees and Japanese Expatriates
指導教授： 李隆盛
Lee, Lung-Sheng
學位類別： 碩士
Master
系所名稱： 國際人力資源發展研究所
Graduate Institute of International Human Resource Developmemt
論文出版年： 2006
畢業學年度： 94
語文別： 英文
論文頁數： 92
中文關鍵詞： communication problem, Japanese expatriates
英文關鍵詞： communication problem, Japanese expatriates
論文種類： 學術論文
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    • ABSTRACT While much attention in recent years has been focused on the communication problems between Japanese expatriates and local staffs in many countries, little research has been conducted on the communication problems between Japanese and Taiwanese employees.　In this study, the communication problems of Japanese expatriates in Taiwan were examined. Twenty cultural differences between Japanese and local staffs derived from literature reviews were used to examine cultural differences influence on communication problems between Japanese and Taiwanese. To identify which cultural difference cause communication problems among these 20 differences in more details, an interview survey to Japanese expatriates in Taiwan was conducted. As the result of the interview survey, it was revealed that Japanese tend to feel communication problems with the cultural difference of job implementation, such as, the way of report, the way of suggestion, the way of looking for the cause of the troubles, the way of taking responsibilities, and the way of excuse. On the contrary, Japanese do not tend to feel communication problems with the difference of language, such as, polite expression, term of respect, and tone, do not influence on the cultural differences. This study is important practically in that it identifies cultural differences that may improve expatriates performance. Furthermore, the research findings are relevant to Taiwanese and Japanese multinational employees who seek to sustain a competitive advantage through successful expatriate program.

    ABSTRACT While much attention in recent years has been focused on the communication problems between Japanese expatriates and local staffs in many countries, little research has been conducted on the communication problems between Japanese and Taiwanese employees.　In this study, the communication problems of Japanese expatriates in Taiwan were examined. Twenty cultural differences between Japanese and local staffs derived from literature reviews were used to examine cultural differences influence on communication problems between Japanese and Taiwanese. To identify which cultural difference cause communication problems among these 20 differences in more details, an interview survey to Japanese expatriates in Taiwan was conducted. As the result of the interview survey, it was revealed that Japanese tend to feel communication problems with the cultural difference of job implementation, such as, the way of report, the way of suggestion, the way of looking for the cause of the troubles, the way of taking responsibilities, and the way of excuse. On the contrary, Japanese do not tend to feel communication problems with the difference of language, such as, polite expression, term of respect, and tone, do not influence on the cultural differences. This study is important practically in that it identifies cultural differences that may improve expatriates performance. Furthermore, the research findings are relevant to Taiwanese and Japanese multinational employees who seek to sustain a competitive advantage through successful expatriate program.

    Keywords: communication problem, Japanese expatriates

    TABLE OF CONTENTS Acknowledgements…...……………………………….…………..………………………..II Abstract………...………………………...………………………………………..………….III Table of Content……………...……………………………………………………………….IV List of Tables………………...…………………………………………………………….…..V List of Figures………………...………………………………….……………………….......VI CHAPTER I. INTRODUCTION……………….….………………………………………1 Background of the Study ……………………………….……………………………….1 Statement of the Problem.…………...…………………..………………………………..3 Purpose of the Study………………………………..……..……………………………...4 Questions of the Study …………………………………………………………………4 Significance of the Study……………………………………………………...……….4 Delimitations and Limitations…………….…………………………....…… 5 Definition of Terms……..…………………………………………….…………5 CHAPTER II. LITERATURE REVIEW…………………...…..………………………7 Communication Problems Resulting from Culture Differences ………………………7 CHAPTER III. METHODOLOGY…………..………………………………………….25 Research Framework……………..……….………………………………….……….25 Research Procedure……………………….….……….…….….……………..…….…27 Research Method…………………….…….…………………………….…….……….28 Research Subject…………………………….………………………………………….29 Research Instrument…………………………….………………….…………..………31 Data Analysis……………………………………………….…………..…….………..32 CHAPTER IV. FINDINGS AND DISCUSSION…………………………………..….....34 Introduction of Cases……………………………………………………………………34 Findings of Communication Problems……………………………………….…………38 CHAPTER V. MAIN FINDINGS, CONCLUSIONS AND IMPLICATIONS…..……71 Main Findings………………………………………………………………..……..….71 Conclusions…………………………………………………………………….……….75 Implications………………………………………………………………….…………..77 REFERENCES……………………………………………………………………………82 APPENDIX…………………………………………………………………………….….…86 A. Interview Questions ……………………………………………………….….…87 B. Coding List ………………………………………………………………………88 LIST OF TABLE Table 2.1 Summary of the studies of communication problems.................................................7 Table 2.2 Twenty Cultural differences deprived from literature reviews…………………….22 Table 3.1 Cultural differences between Japanese expatriates and local staffs………………25 Table 3.2 Relevant Situations for different Research Strategies……………………………29 Table 3.3 Research Subject…………………………………………………………………30 Table 4.1 Background of interviewees………………………………………………………37 Table 4.2 Coding list with interviewees’ information for Issue 1……………………………38 Table 4.3 Coding list with interviewees’ information for Issue 2……………………………40 Table 4.4 Coding list with interviewees’ information for Issue 3……………………………42 Table 4.5 Coding list with interviewees’ information for Issue 4……………………………44 Table 4.6 Coding list with interviewees’ information for Issue 5……………………………45 Table 4.7 Coding list with interviewees’ information for Issue 6……………………………46 Table 4.8 Coding list with interviewees’ information for Issue 7……………………………47 Table 4.9 Coding list with interviewees’ information for Issue 8 ……………………………49 Table 4.10 Coding list with interviewees’ information for Issue 9…………………………50 Table 4.11 Coding list with interviewees’ information for Issue10…………………………52 Table 4.12 Coding list with interviewees’ information for Issue11…………………………53 Table 4.13 Coding list with interviewees’ information for Issue12 …………………………55 Table 4.14 Coding list with interviewees’ information for Issue13…………………………..56 Table 4.15 Coding list with interviewees’ information for Issue14…………………………58 Table 4.16 Coding list with interviewees’ information for Issue15…………………………59 Table 4.17 Coding list with interviewees’ information for Issue16…………………………60 Table 4.18 Coding list with interviewees’ information for Issue17…………………………62 Table 4.19 Coding list with interviewees’ information for Issue18…………………………64 Table 4.20 Coding list with interviewees’ information for Issue19…………………………65 Table 4.21 Coding list with interviewees’ information for Issue20…………………………66 Table 4.22 Results of the interview…………………………………………………………68 Table 4.23 Japanese expatriates feel cultural differences and difficult to accept the differences………………………………………………………………………69 Table 4.24 Japanese expatriates feel cultural differences but easy to accept the differences...69 Table 4.25 Japanese expatriates do not feel cultural differences……………………………70 LIST OF FIGURES Figure 3.1 The Framework of this Study……………………………………………………35 Figure 3.2 Procedure of the study …………………………………………………………36 Figure 3.3 Whole procedure of coding……………………………………………………42

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