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研究生: 陳蓉嫺
Chen, Jung-Hsien
論文名稱: 國際觀光旅館與精品零售商結合經營之重要性、滿意度與績效影響因子之分析
The Determination of Revenue, Importance and Performance Analysis of Bundled Boutique Retailers and International Tourist Hotels
指導教授: 方進義
Fang, Chin-Yi
學位類別: 碩士
Master
系所名稱: 運動休閒與餐旅管理研究所
Graduate Institute of Sport, Leisure and Hospitality Management
論文出版年: 2015
畢業學年度: 103
語文別: 中文
論文頁數: 95
中文關鍵詞: 精品零售商店國際觀光旅館重要性滿意度分析雙品牌經營
英文關鍵詞: Luxury Boutique, International Tourist Hotel, Importance Performance aAnalysis, Dual Branding
論文種類: 學術論文
相關次數: 點閱:135下載:27
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  • 綜合商品零售業營業額在臺灣持續成長,其中以百貨公司營業額居首。然而近年來百貨公司營業額成長動能卻逐漸衰退,市場上多以滿千百、強化美食街、精品品牌作為創造收益的經營策略。而臺灣國際觀光旅館也因品牌性相符而邁向與精品零售複合經營型態。從遠東香格里拉國際觀光旅館開始,到2014年甫興建完成的臺北文華東方旅館、華泰王子酒店,皆在國際觀光旅館內興建精品商店並將其作為附屬休閒設施及視為收入項目之一。無論是在精品或是國際觀光旅館都欲尋求新的藍海市場,運用綜合資源,以多品牌、多角化的經營,創造市場新動能,以雙品牌經營的加乘效果,提升彼此共同在市場上之競爭力與生存能力。研究目的:一、探討國際觀光旅館所吸引精品零售商進駐時的最佳競爭優勢。二、探討國際觀光旅館與精品零售商結合經營時最需優先改善之項目。三、探討國際觀光旅館的核心能力因子對精品零售業的經營坪數對和業績之相關性。研究方法運用重要性與滿意度分析,衡量國際觀光旅館對精品零售商之最佳競爭優勢與最需加以改善之項目,並與競爭者相互比較。研究結果顯示在進行雙品牌經營策略時,精品零售業者首重合作廠商品牌形象、經營理念與能力是否相符,最希望國際觀光旅館能夠改善促銷、贈品、優惠等行銷的活動。最後,藉由多元迴歸分析得知,當提升促銷優惠策略、推出聯名商品、具備市場應變能力時,將會有效的提升業績與坪效。

    The revenue of general merchandise retail continued to grow in Taiwan, even the major contribution was still from the department stores. While the revenue of department stores have gradually declined in recent years, most of them take the free certificate coupon as a marketing strategy, enlarge food court, or diversify the luxury boutiques in order to generate revenue. Luxury boutiques in particularly, with high-growth revenue, high-gross margin, and high-shifting power to consumer with brand loyalty, stand in a strong and robust negotiating position. Because the brand identity and similarity, the International Tourist Hotels in Taiwan and luxury boutiques have being cooperated starting from Shangri-La Hotel with The Mall in 1994, till the Taipei Mandarin Oriental Hotel with The Arcarde and Gloria Prince Hotel in 2014. The revenue from luxury boutiques are considered as an entertainment ancillary facilities income in hotels. Either the International Tourist Hotels or the luxury boutiques are seeking blue ocean market to enhance the competitiveness and viability. Therefore, the study applies the competitive importance and performance analysis to explore the dual branding and competitive advantages between the luxury boutiques and International Tourist Hotels. The results placed the management philosophy and capabilities at the first competitive advantage during the dual brand strategy, and expecting the International Tourist Hotel improving marketing strategies. Finally, the empirical findings from the multiple regression shows that using promotions and co-brand strategy, or acquiring adaptability to the market, have positively effect on the performance and average sale per square.

    目 次 口試委員與所長簽字論文通過簽名表i 論文授權書ii 中文摘要iii 英文摘要iv 謝誌v 目次vi 表次viii 圖次x 第壹章 緒論1 第ㄧ節 研究背景與動機1 第二節 研究問題7 第三節 研究目的7 第四節 研究限制8 第五節 研究流程9 第貳章 文獻探討12 第一節 精品零售業之定義及產業概述12 第二節 國際觀光旅館業之定義及產業概述21 第三節 重要性與滿意度分析之定義與相關研究28 第四節 綑綁策略之定義與相關研究34 第參章 研究方法39 第一節 研究架構39 第二節 研究對象41 第三節 研究工具45 第肆章 資料結果分析51 第一節 問卷結構分析51 第二節 敘述性統計分析55 第三節 重要性與滿意度分析57 第四節 與競爭者比較之重要性與滿意度分析62 第五節 迴歸分析65 第六節 管理意涵71 第伍章 結論77 第一節 結論與建議77 第二節 未來研究方向79 引用文獻81 附錄一、專家意見信函89 附錄二、國際觀光旅館內零售精品零售業的重要性滿意度調查93

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