研究生: |
蔡佩芸 TSAI, Pei-Yun |
---|---|
論文名稱: |
二階段車用電子零件供應商評選模式之探討:IC設計Y公司之個案研究 A Study on the Two-stage Supplier Evaluation Model of Automotive Electronic Parts:A Case Study of IC Design Company Y in Taiwan |
指導教授: |
周世玉
Chou, Shih-Yu |
學位類別: |
碩士 Master |
系所名稱: |
高階經理人企業管理碩士在職專班(EMBA) Executive Master of Business Administration |
論文出版年: | 2019 |
畢業學年度: | 108 |
語文別: | 中文 |
論文頁數: | 72 |
中文關鍵詞: | 車用電子零件 、供應商評選模式 、分析層級程序 、訂單基本條件 、訂單勝出條件 |
英文關鍵詞: | Automobile electronic parts, Supplier evaluation model, Analytical hierarchical processing, Order qualifiers, Order winners |
DOI URL: | http://doi.org/10.6345/NTNU201901137 |
論文種類: | 學術論文 |
相關次數: | 點閱:219 下載:0 |
分享至: |
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
IC設計企業若不能選擇最合適的供應商,可能會為企業帶來不利影響。本論文依據我國IC設計產業的特性及個案公司重視的條件,提出一項適合個案公司的二階段供應商評選模式。經由研究者從事於IC產業的實務經驗及對個案公司採購相關部門訪談結果,並參考Dickson(1966)的二十三項供應商評估準則,本研究提出第一階段訂單基本條件(Order Qualifiers)與第二階段訂單勝出條件(Order Winners)的供應商評估主準則及次準則如下:
1.車用電子零件供應商評選第一階段之基本條件包含「成本」、「交貨績效」、「供應商背景」及「公司治理與稽核」等四項主準則。「成本」包含「供應價格」、「財務狀況」及「歷史營業額」等三項次準則;「交貨績效」包括「達交率」及「過去合作的交貨表現」等兩項次準則;「供應商背景」包含「過去績效」、「業界聲譽」、「與顧客的關係」及「員工訓練程度」等四項次準則;「公司治理與稽核」則包含「管理組織架構」、「管理控制」及「勞資關係」等三項次準則。
2.車用電子零件供應商評選第二階段之勝出條件:包含「產品品質」、「區位與技術支援」、「技術能力」及「服務能力」等四項主準則。「產品品質」包含「品質」及「客服政策完備」等兩項次準則;「區位與技術支援」包括「地理位置」及「技術支援能力」等兩項次準則;「技術能力」包含「生產設備與產能」、「生產技術與能力」及「產品封裝能力」等三項次準則;「服務能力」包含「客訴處理」、「顧客溝通能力」、「修護服務」及「服務態度」等四項次準則。
本研究設計評選準則及次準則相對重要性比較問卷,邀請四位個案公司採購相關部門主管分別就第一階段與第二階段評選準則填寫問卷。問卷資料則使用分析層級程序法(Analytical Hierarchical Processing, AHP)分別求出第一階段與第二階段各主準則的權重,以及每一項主準則下各次準則的主準則內權重(Local Weight)與整體權重(Global Weight)。
Being unable to choose the most qualified suppliers is likely to incur adverse impacts for an IC design company. In this study, based on the features of the domestic IC design industry and important characteristics that valued by the case company, we propose a two-stage automobile electronic parts supplier evaluation model for the case company. Through our practical working experiences in the IC design industry and in-depth interviews with managers in the procurement related departments of the case company, as well as based on Dickson’s (1966) 23 supplier evaluation criteria, we recommend below the order qualifiers at the first stage and the order winners at the second stage of the supplier evaluation process for the case company:
1. The criteria for automobile electronic parts supplier evaluation process at the first stage include cost, delivery performance, supplier background, and corporate governance and auditing. The cost criterion includes three sub-criteria: supplier price, financial status, and company revenue records. The delivery performance criterion contains two sub-criteria: on-time delivery rate and previous delivery performance records. The supplier background criterion has four sub-criteria: previous operational performance, company reputation, relationships with customers, and employee training. The corporate governance and auditing criterion is composed of three sub-criteria: organization structure, management control, and employer-employee relationships.
2. The criteria for automobile electronic parts supplier evaluation process at the second stage include product quality, location and techniques support, technical capability, and customer service capability. The product quality criterion includes two sub-criteria: quality and well-defined customer service policy. The location and techniques support criterion contains two sub-criteria: geographical location and technical support capability. The technical capability criterion has three sub-criteria: production equipment and capacity, manufacturing techniques and capability, and packaging capability. The corporate customer service capability criterion is composed of four sub-criteria: customer complaint handling capability, communication capability, maintenance services, and service attitude.
Four managers from procurement related departments of the case company were invited to answer two questionnaires regarding pair-wise criteria and sub-criteria comparison for the first and second stage of the supplier evaluation process. The analytical hierarchical processing (AHP) approach was used to evaluate the weights for the criteria and sub-criteria.
中文:
工研院(2014)。工研院IEK產業情報網(2014)。取自:http://ieknet.iek.org.tw
王家賢(2008)。結合AHP與DEA探討企業內部稽核之成效(未出版之碩士論文)。高雄應用科技大學,高雄。
王錫蒼(2017)。化粧品虛實通路供應商評選決策準則之比較(未出版之碩士論文)。致理科技大學,新北。
吳有龍、郭芳明、鍾沛原(2004)。以模糊層級分析法探討遴選供應商之指標(未出版之碩士論文)。義守大學,高雄。
吳慧貞(2012)。應用模糊語意、Kano二維模式與DEMATEL於贏得訂單條件之改善:以台灣自行車制動系統業為例(未出版之碩士論文)。中華大學,新竹。
林於賜(2015)。以層級分析法探討企業經營關鍵成功因素-以電器產業為例(未出版之碩士論文)。臺灣師範大學,台北市。
胡秀媛(2008)。運用Kano Model與DEMATEL於贏得訂單條件的改善:以臺灣工業電腦製造業個案為例(未出版之博士論文)。中華大學,新竹。
范國俊(2011)。運用DEMATEL與SIPA於贏得與符合訂單條件之研究-以電路板個案公司為例(未出版之碩士論文)。中華大學,新竹。
唐崧櫳(2011)。供應商管理評選準則之研究-以無線網卡生產為例(未出版之碩士論文)。國立臺北科技大學,臺北。
徐燕娟(2008)。以AHP法探討供應商遴選關鍵決定因素權重之研究(未出版之碩士論文)。國立中央大學,桃園。
高偉倫(2011)。運用層級分析法於太陽能電池廠供應商評估與選擇之研究-以D公司為例(未出版之碩士論文)。國立交通大學,新竹。
高淑娟、詹莊龍(2007)。供應商遴選之多屬性決策。2007決策分析研討會。
張振傑(2016)。兩岸IC設計業競爭態勢分析(未出版之碩士論文)。國立中山大學,高雄。
張傳貞(2009)。應用與改善贏得訂單的條件:以台灣網路通訊設備製造業個案為例(未出版之碩士論文)。中華大學,新竹。
畢威寧(2005)。結合AHP與TOPSIS法於供應商績效評估之研究。科學與工程技術,1(1)。
許瓊華(2005)。層級程式分析法應用於最有利標供應商評選作業-以環保機具為例(未出版之碩士論文)。南華大學,嘉義。
陳弘偉(2013)。車用電子儀錶板設計與評價(未出版之碩士論文)。大葉大學,彰化。
陳銘崑、周明芳(2016)。IC設計業供應商評選之研究。科際整合管理研討會。
陳慶銘(2018)。結構-行為-績效之研究:以台灣汽車零組件與車用電子廠商為例(未出版之碩士論文)。國立臺南大學,臺南。
陳曉琪(2001)。供應商遴選之決策支援系統之研究(未出版之碩士論文)。義守大學,高雄。
彭冠凱(2017)。運用DEMATEL贏得與符合最有利標案研究-以資訊服務採購為例(未出版之碩士論文)。中華大學,新竹。
曾劭鈞(2016)。搶進車用IC市場 AEC-Q100驗證規範不容忽視。新通訊。2016年3月28日。取自:https://www.2cm.com.tw/2cm/zh-tw/magazine/-Technology/605BB6523A4C45D0A09792693151B73C
黃亦爵(2017)。AHP及FAHP在光電式偵煙探測器失效風險評估之應用(未出版之碩士論文)。國立高雄應用科技大學,高雄。
黃國彥(2000)。教育大辭典。國家教育研究院,2015年9月10日。取自:http://terms.naer.edu.tw/detail/1303274
黃意文(2007)。應用分析層級程式法(AHP)建立產品設計評價模式之研究-以行動電話為例(未出版之碩士論文)。國立台灣科技大學,臺北。
褚志鵬(2009)。層級分析法(AHP)理論與實作。國立東華大學企業管理學系教學講義。
蔡琬如(2004)。IC設計公司委外封裝廠評選及外包產能分配分析(未出版之碩士論文)。中華大學,新竹。
錢鑄鈞(2000)。運用AHP建構策略性合夥關係之供應商評選模式(未出版之碩士論文)。輔仁大學,新北。
饒淑芳(2011)。探討供應商評選準則之品質成本觀點(未出版之碩士論文)。國立高雄應用科技大學,高雄。
英文:
Alvandi, M., Fazli, S. & Memarzade, M.(2011). E-Supplier Selection using Delphi, Fuzzy AHP and SIR. European Journal of Scientific Research, 66(4) , 481-509.
Automotive Quality Management System Standard.(1997). IATF 16949:2016 Automotive Quality Management System Standard汽車行業品質管理系統標準.
Bommer, M., O’Neil, B., & Treat, S.(2001). Strategic assessment of the supply chain interface: A beverage industry case study. International Journal of Physical Distribution and Logistics Management, 31(1), 11-25.
Chan, F. T. S, Kumar, N., Tiwari, M. K, Lau, H. C. W. and Choy, K. L.(2008). Global supplier selection:A fuzzy-AHP approach. International Journal of Production Research, 46(14, 15), 3825-3857.
Chan, F. T. S. and Kumar, N.(2007). Global supplier development considering risk factors using fuzzy extended AHP-based approach. The international Journal of Management Science Omega, 35(4), 417-431.
Chang, B., Chang, C. W. and Wu, C. H.(2011). Fuzzy DEMATEL method for developing supplier selection criteria. Expert Systems with Applications, 38(3), 1850-1858.
Chen, C. T., Lin, C. T. and Huang, S. F.(2006). A fuzzy approach for supplier evaluation and selection in supply chain management. International Journal of Production Economics, 102(2), 289-301.
Cheng, J. H., Lee, C. M. and Tang, C. H.(2009). An application of Fuzzy Delphi and Fuzzy AHP on evaluating wafer supplier in semiconductor industry. WSEAS Transactions on Information Science and Applications, 6(Issue. 5), 756-767.
Choi, T. Y. & Hartley, J. L.(1996). An exploration of supplier selection - practices across the supply chain. Journal of Operations Management, 14, 333-343.
Choy, K. L., Lee, W. B. and Lo, V.(2002). An intelligent supplier management tool for benchmarking suppliers in outsource manufacturing. Expert System with Application, 22 (3), 213-224.
Dickson, G. W.(1966). An Analysis of Supplier Selection Systems and Decisions. Journal of Purchasing, 2(1), 5-17.
Dickson, G. W.(1996). An Analysis of Vendor Selection Systems and Decisions. Journal of Purchasing, 2, 563-588.
H. Y. Kang, A. H. I. Lee and C. Y. Yang.(2010). A fuzzy ANP model for supplier selection as applied to IC packaging. Journal of Intelligent Manufacturing, 23(5), 1477-1488.
Haq. A.N. and Kannan .G.(2006). Fuzzy analytical hierarchy process for evaluating and selecting a vendor in a supply chain model. International Journal of Advanced Manufacturing Technology, 29(7/8), 826-835.
Hemaida, R. and Schmits, J.(2006). An Analytical Approach to vendor. Selection Industrial Management , 48(3), 18-24.
Hill, T.(1991). Flexibility - A manufacturing conundrum. International Journal of Operations & Production Management, 11(2), 5-13.
Hill, T.(1993). Manufacturing strategy: The strategic management of the manufacturing function. 2 rd Edition, Basingstoke: Macmillan.
Hill, T.(2000). Manufacturing strategy: Text and cases. 3rd Edition, Basingstoke: McGraw-Hill.
Hill, Terry.(2000). Manufacturing Strategy: Text and Cases. 3rd ed. Boston: Irwin McGraw-Hill.
Hörte, S. A., & Ylinenpää, H.(1997). The firm’s and its customers’ views on order-winning criteria. International Journal of Operations and Production Management, 17(10), 1006-1019.
Kahraman, C., Cebeci, U., and Ulukan, Z.(2003). Multi-criteria supplier selection using fuzzy AHP. Logistics Information Management, 16(6), 382-394.
Kang, H. Y. and Lee, A. H. I.(2010). A new supplier performance evaluation model:A case study of IC packaging companies. Kybernetes, 39(Issue1), 37-54.
Katsikeas, C.S., Paparoidamis, N.G., & Katsikea, E.(2004). Supply source selection criteria: the impact of supplier performance on distributor performance. Industrial Marketing Management.
Lin, R. J.(2013). Using fuzzy DEMATEL to evaluate the green supply chain management practices. J Clean Prod, 48, 32-39.
Lin, Y. T., Lin, L., Yu, H. C. and Tzeng, G. H.(2010). A novel hybrid MCDM approach for outsourcing vendor selection: A case study for a semiconductor company in Taiwan. Expert Systems with Applications, 37(7), 4796-4804.
Masella, C. and A. Rangone.(2000). Managing Supplier/Customer Relationships by Performance Measurement Systems. Proc.2nd Internet, Symp Logis 95-102.
Nick Davis.(2017).2017汽車電子與「常規」電子有何不同?2017/9/12.form:https://www.edntaiwan.com/news/article/20170912NT02-vehicle-electronics
O’Neil, B. F., & Iveson, J. L.(1991). An operational procedure for prioritizing customer service elements. Journal of Business Logistics, 12(2), 157-191.
Pearson, J. N. and Ellram, L. M.(1995). Supplier selection and evaluation in small versus large electronics firms. Journal of Small Business Management, 33(4), 53-65.
Ramanathan, R.(2007). Supplier selection problem: integrating DEA with the approaches of total cost of ownership and AHP. Supply Chain Management, 12(4), 258.
Sen, C. G., Sen, S., and Baslgil, H. (2010). Pre-selection of suppliers through an integrated fuzzy analytic hierarchy process and max-min methodology. International Journal of Production Research, 48(6), 1603-1625.
Shaw, K., Shankar, R., Yadav, S. S. and Thakur, L. S.(2012). Supplier selection using fuzzy AHP and fuzzy multi-objective linear programming for developing low carbon supply chain. Expert Systems with Applications, 39(9), 8182-8192.
Spring, M., & Boaden, R.(1997). One more time: how do you win order:a critical reappraisal of the Hill manufacturing strategy framework. International Journal of Operations and production Management, 17(8), 757-779.
Tagaras, G. and Lee, H.L.(1996). Economic Models for Vendor Selection with Quality Cost Analysis. Management Science, 42(11), 1531-1543.
Weber, C.A.(1991). Vendor Selection Criteria and Methods. European Journal of Operational Research, 50(1), 2-18.
Wilson, E.J.(1994). The Relative Importance of Supplier Selection Criteria: A Review and Update. International Journal of Purchasing and Materials Management, 30(3), 35-41.