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研究生: 陳瑩容
Chen, Ying-Rong
論文名稱: 國際志工服務與效能之研究
A Study on International Volunteer Services and Effectiveness
指導教授: 賴志樫
Lai, Chin-Chien
學位類別: 碩士
Master
系所名稱: 國際人力資源發展研究所
Graduate Institute of International Human Resource Developmemt
論文出版年: 2017
畢業學年度: 105
語文別: 英文
論文頁數: 108
中文關鍵詞: 國際志工招募流程服務效能
英文關鍵詞: international volunteer, recruitment process, service effectiveness
DOI URL: https://doi.org/10.6345/NTNU202203422
論文種類: 學術論文
相關次數: 點閱:134下載:17
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  • With increasing demand of international volunteer is becoming the main human resource, the management of recruitment have obviously become one of the key issue in many nonprofit organizations. According to the background of expanding volunteer service awareness in the world, the roles of international volunteer service and effective recruitment process became indispensable. This research aimed to identify the roles and service effectiveness of international volunteer, and investigate the recruitment processes of international volunteer from different types of service among organizations in Taiwan. Furthermore, the integrated suggestions for reducing the gap between theoretical literatures and practical situation were provided. The recommendations for recruiters and organizations, service effectiveness improvement were also proposed in the end of the study. To fulfill the research purpose, an in-depth interview was conducted as qualitative method and convenient sampling was employed for selecting participants. Totally fifteen participants were interviewed from eight different institutions, consisted of recruiters and international volunteers. The findings of this study is dedicated to the people who are working on recruiting international volunteers and managing human resource in nonprofit organization, and also the people who regard the contribution and oversea service as important.

    With increasing demand of international volunteer is becoming the main human resource, the management of recruitment have obviously become one of the key issue in many nonprofit organizations. According to the background of expanding volunteer service awareness in the world, the roles of international volunteer service and effective recruitment process became indispensable. This research aimed to identify the roles and service effectiveness of international volunteer, and investigate the recruitment processes of international volunteer from different types of service among organizations in Taiwan. Furthermore, the integrated suggestions for reducing the gap between theoretical literatures and practical situation were provided. The recommendations for recruiters and organizations, service effectiveness improvement were also proposed in the end of the study. To fulfill the research purpose, an in-depth interview was conducted as qualitative method and convenient sampling was employed for selecting participants. Totally fifteen participants were interviewed from eight different institutions, consisted of recruiters and international volunteers. The findings of this study is dedicated to the people who are working on recruiting international volunteers and managing human resource in nonprofit organization, and also the people who regard the contribution and oversea service as important.

    ABSTRACT I TABLE OF CONTENTS III LIST OF TABLES V LIST OF FIGURES VII CHAPTER I INTRODUCTION 1 Background of the Study 1 Statement of the Research Problem 4 Research Purposes 5 Research Questions 5 Significance of the Research 6 Delimitation of the Research 7 Definition of Key Terms 8 CHAPTER II LITERATURE REVIEW 9 Importance of International Volunteer 9 The Related Reviews on International Volunteer Recruitment 15 The Related Reviews of Service Effectiveness 26 CHAPTER III RESEARCH DESIGN AND IMPLEMENTATION 35 Research Framework 35 Research Method 36 Participants 37 Data Collection 41 Data Analysis 43 Research Procedure 46 Validity and Reliability 49 CHAPTER IV FINGDINGS AND DISCUSSIONS 51 The Roles and Functions of International Volunteer 51 Recruitment Process of International Volunteer 58 Service Effectiveness of International Volunteer 66 Other Suggestions from Interviewees 75 CHAPTER V CONCLUSIONS AND RECOMMENDATIONS 83 Conclusions 83 Recommendations 87 Limitation of the Research 90 REFERENCES 93 APPENDIX I. INVITATION LETTER (CHINESE VERSION) 101 APPENDIX II. INVITATION LETTER (ENGLISH VERSION) 102 APPENDIX III. CONSENT LETTER (CHINESE VERSION) 103 APPENDIX IV. CONSENT LETTER (ENGLISH VERSION) 104 APPENDIX V. INTERVIEW QUESTIONS FOR RECRUITERS 105 APPENDIX VI. INTERVIEW QUESTIONS FOR INTERNATIONAL VOLUNTEERS 107

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