圖書館是大學的心臟，代表圖書館是大學進行教學、發展學術研究的重要知識泉源，但在網際網路蓬勃發展下，許多學術研究社群開始習虛擬的研究環境，造成圖書館各項資源及服務使用率嚴重下降，因此圖書館開展許多創新服務，以提升服務品質與效能。

學科服務是把圖書館整體服務以專業化、主題化、客製化的方式透過學科館員一對一的服務呈現給使用者，使之感受到的優質創新服務，目前已成為國內大學圖書館提供專業化服務的趨勢之一。學科服務在歐美已是行之有年的制度，但國內發展仍剛起步，我國的發展環境與歐美學術環境大不相同，大學圖書館在推動服務時勢必不能全盤沿用國外的經驗，因此希冀藉由本研究能探討目前實施的現況及面臨的困難及挑戰，以作為其他圖書館推動學科服務時的參考。

本研究是以問卷調查的方式調查國內已實施學科服務的八所大學圖書館，了解各館實施的情形，探討大學圖書館館長及學科館員對於學科服務的態度及看法，並分析兩者的差異性。本研究獲致結論如下：

1.目前共有八所大學圖書館推動學科服務，發展時間約二到五年。學科服務多由參考組/推廣組負責，也由參考館員擔任學科館員。學科館員工作項目多元複雜，最常從事的工作就是「參考諮詢」及「資訊檢索服務」。
2.「人際溝通能力」及「分析與解決問題的能力及創意」是圖書館館長與學科館員認為學科館員最重要的工作態度與特質。
3.「學科館員的專業知識」及「系所教師對圖書館的重視」、「學科館員的工作態度及服務熱忱」是普遍認為影響學科服務的因素。
4.「學科館員的專業知識不足」、「人力不足」及圖書館「缺乏完善的評鑑與輔導制度」是學科服務目前碰到的問題。
5.學科服務對圖書館最大的改變就是「增加與使用者的溝通聯繫」、「改變各圖書館的專業形象」及「提升圖書館的服務滿意度」。
6.學科專業知識深切影響學科服務的發展，因此學科館員提升學科專業能力刻不容緩。

“The library is the heart of the university”. This quote indicates that the library holds the academic function of the university. However, in the digitalized environment, scholar communities are transferring their research tools to google and on-line messengers are replacing what libraries did in the past. Such being the case, libraries have begun to provide many new services to enhance performance and functionality.
The subject specialists are academic and research librarians with specialized knowledge, skills and experience of particulars fields. They integrate all the services to the research communities, including collection recommendation, library instruction and reference services. The subject specialist service has become a trend and a good system in the European and American research libraries but it just started two to five years ago in Taiwan. Because of the different research environments, we cannot follow the system totally. So this research aims to investigate the current status of implementation and find the difficulties and challenges.
This study uses questionnaire surveys to detect eight universities which have offered the subject specialist service. It is intended to identify the current status of execution and probe into the views as to the subject specialist service of the directors versus the subject librarians as well as find the difference in between. The conclusions are summarized as follows.
1. There are eight academic libraries that provide subject specialist services. The services have been executed for two five years. The specialist services are often taken care of by the reference department/ the reference and extension department. Many of the subject librarians also take the job as reference librarian. Thus, their work is multiplied and complicated. Actually, it is found that their work is mainly focused on reference service and information service.
2. “The communication skill” and “the analysis and problem-sloving abilities/ creativity” is the most important attitude as to being a subject librarian in the director and the subject librarian`s views.
3. “The knowledge of particular field” and “the faculty`s view relating to the library” and “the attitude and enthusiasm of the subject librarian” are the impacts on the services performance.
4. “The storage of the knowledge of the subject librarian”, “the storage of human resources” and “ the lack of the evaluation and consult system” are the difficulties of the subject specialist services at the moment.
5. The most substantial changes for the library are “increasing the communication to the user”, “promoting the profession image” and “uplifting the satisfaction of the users”.
6. The knowledge of particular field influences the development of the subject specialist service, so the subject librarian should uphold their professional abilities as much as possible.

一、 中文參考書目
于春麗. (2006). 我國學科館員制度實施模式評析. 圖書館學研究, 2006(9), 66-68.
于第. (2003). 以學生為中心的資訊素養教育課程之探討. 圖書與資訊學刊, 45, 64-72.
于第、黃久華. (2009). 大學教師與館員合作推廣圖書館資源利用與服務之實例研究：以景文科技大學爲例. 教育資料與圖書館學(46卷3期), 321.
王燕海、盛春蕾和范廣兵. (2008). 科研用戶對研究所圖書館學科化服務的認知度分析. 現在情報, 12, 165-169.
吳明德. (2006). 大學圖書館館藏發展的再省思. 圖書與資訊學刊, 59, 1-15.
李楊琳、紀曉平. (2007). 211重點大學學科館員狀況分析. 圖書館雜誌, 26(1), 39-40.
初景利、張冬榮. (2008). 第二代學科館員與學科化服務. 圖書情報工作, 52(2), 6-10.
林珊如. (2006). 二十一世紀大學圖書館：行銷服務時代的來臨. 大學圖書館 第一卷第一期 第37-54頁, 1(1), 37-54.
林荷鵑. (1992). 大學圖書館設置學科專家之研究. 國立台灣大學圖書館學系, 台北市.
邱銘心. (2009a). 學科專家館員人才招募研究：以在美國圖書館學會認可之圖書資訊研究所就讀之潛在學科館員爲例. 圖書資訊學研究(3卷2期), 20.
邱銘心. (2009b). 學科專家館員專業能力的探究與人才培育的規劃：以北美地區圖資教育與訓練為例. 圖書資訊學刊(7卷1&2期), 99.
侯海珠、陳冠華. (2009). 最佳圖書館經營與服務研討會紀要. 中華民國圖書館學會會訊, 17(1), 8.
胡小華等. (2008). 中國地質大學圖書館學科館員制度建設探討. 情報探索, 10, 30-32.
胡波、李強. (2005). 關於高校圖書館為學科建設服務的幾點思考. 圖書館工作與研究(2005卷4期), 2.
范愛紅. (2008). 美國康乃爾大學的學科館員工作模式及其啟示. 圖書館雜誌, 27(2), 63-66.
徐曉園. (2008). 高校圖書館學科館員服務模式優化研究. 吉林大學.
耿詩婷. (2009). 大學圖書館─大學圖書館 知識服務中心. 書香遠傳, 71.
高青. (2009). 面向用戶的高校圖書館學科化信息服務體系構建. 圖書館管理與資源建設, 29(5), 80-84.
國立台灣大學圖書館. (2010). 台大圖書館概況. Retrieved 06/17/2010, from http://www.lib.ntu.edu.tw/General/introduction/intro.htm
國立政治大學圖書館. (2010). 學科館員服務. Retrieved 06/17/2010, from http://www.lib.nccu.edu.tw/?m=1109&sn=24&id=35&mm=1101
國立臺灣師範大學圖書館. (2010). 學術研究好幫手～學科館員諮詢服務. Retrieved 06/17/ 2010, from http://www.lib.ntnu.edu.tw/service/librarian.jsp
張素娟. (1997). 變遷中的大學圖書館. 大學圖書館, 1(1), 3-4.
張淑娘. (2009). 我國學科館員的研究現狀及對策-基於學科館員論文統計分析. 情報探索, 1, 3.
張群. (2008). 高校圖書館學科館員服務模式研究. 圖書情報工作, 52(6), 124-126.
大學圖書館設立及營運基準 (2008).
陳光華、江玉婷. (2006). 學術圖書館學術資源服務的新模式與實作. 圖書資訊學刊(4卷1&2期), 96.
陳瓊后. (2007). 美國大學圖書館徵才需求分析之研究. 未出版之碩士論文, 臺灣師範大學圖書資訊學研究所, 台北市.
馮東. (2008). 中美大學圖書館學科館員設置比較研究. 圖書情報知識, 123, 57-61.
黃俊英. (2005). 行銷學的世界 (第三版 ed.). 台北市: 天下文化.
楊彥春. (2009). 高校圖書館學科館員服務評價若干問題探討. 咸寧學苑學報, 29(5), 207-209.
楊美華. (1999). 跨越2000年的參考館員教育. 圖書館學與資訊科學, 25(1), 13.
劉建勋. (2005). 高校圖書館“學科館員”制度的建立與完善探析. 嘉興學院學報(17卷6期), 3.
潘芳蓮. (2008). 科學合理的學科館員隊伍建設策略分析. 情報科學, 26(8), 1140-1142,1147.
蔣家紅. (2008). 學科館員制度績效評價體系構建之我見学科馆员制度绩效评价体系构建之我见. 四川圖書館學報, 2008(2), 58-60.
魏令芳. (2008). The Door is always OPEN—行動至上. 中華民國圖書館學會電子報 Retrieved 06/10, 2010, from http://blog.lac.org.tw/lac/index.php?id=573
蘇諼. (2005). 大學圖書館的個人學習與組織學習. 圖書與資訊學刊, 57, 44.

二、英文參考書目
Ball, R. (2010). The end of all niches: the future position of the academic librarian in a modern service industry. In M. Kocójowa (Ed.), ePublications of Information and Library Science Institute of the JU (Vol. 7, pp. 72-79).
Biddiscombe, R. (2002). Learning support professionals: the changing role of subject specialists in UK academic libraries, Program: Electronic Library & Information Systems (Vol. 36, pp. 228-235).
Cataldo, T. T., Tennant, M. R., Sherwill-Navarro, P., & Jesano, R. (2006). Subject specialization in a liaison librarian program. Journal of the medical library association, 94(4), 446-448.
Cotta-Schonberg, M. (2007). The Changing Role of the Subject Specialist. Liber Quarterly: The Journal of European Research Libraries, 17(3-4), 180-185.
Davis, M. A., & Cook, M. K. (1996). Implementing a library liaison program: Personnel, budget, and training. Collection Management, 20(3/4), 157-165.
Dickinson, D. W. (1979). Subject specialist in academic libraries: the once and future dinosaurs. Paper presented at the New Horizons for Academic Libraries: Papers presented of College and Research Libraries.
Feather, J. l., & Paul, S. (2003). International encyclopedia of information and library science (2nd ed. ed.). New York: Routledge.
Gaston, R. (2001). The changing role of the subject librarian, with a particular focus on UK developments, examined through a review of the literature. New Review of Academic Librarianship, 7(1), 19 - 36.
Glynn, T., & Wu, C. (2003). New roles and opportunities for academic library liaisons: a survey and recommendations. Reference Services review, 31(2), 122-128.
Gration, S. V., & Young, A. P. (1974). Reference-bibliographer in the college libraries. College & Research Libraries, 35, 28-34.
Hardy, G., & Corrall, S. (2007). Revisiting the subject librarian: A study of English, Law and Chemistry. Journal of Librarianship and Information Science, 39(2), 79-91.
Hay, F. J. (1990). The Subject Specialist in the Academic-Library - a Review Article. Journal of Academic Librarianship, 16(1), 11-17.
Heseltine, R. (1995). The challenge of learining in cyberspace. Library Association Record, 97(8), 432-433.
Holbrook, A. (1972). The subject specialist in polytechnic libraries. New Library World, 73(867), 393-396.
Humphreys. (1967). The subject specialist in National and University libraries. Libri, 17(1), 31.
Kotler, P. (1988). Marketing Management: Analysis, Planning, Implementation, and Control (6th ed. ed.). Englewood Cliffs, NJ: Prentice.
Lary, M. S. (1997). Academic reference staffing for the twenty-first centery: a review and case study. Studires in Higher Education, 28(3), 335-352.
Logan, R. G. (1976). Liaison with law library users. Law Librarian, 7(3), 39-41.
Lynch, B. P., & Kimberley, R. S. (2001). The changing nature of work in academic libraries. College and Research Libraries 62(5), 407-420.
Martin, J. V. (1996). Subject specialization in British university libraries: a second survey. Journal of Librarianship and Information Science, 28(3), 159-169.
McAbee, S. L., & Graham, J. B. (2005). Expectations, realities, and perceptions of subject specialist librarians' duties in medium-sized academic libraries. Journal of Academic Librarianship, 31(1), 19-28.
Miller, L. (1977). Liaison work in the academic library. RQ, 16(3), 213-215.
Pinfield, S. (2001). The changing role of subject librarians in academic libraries. Journal of Librarianship and Information Science, 33(1), 32-38.
Reference and User Service Association. (2010). Guidelines for Liaison Work in Managing Collections and Services. Retrieved 09/05, 2010, from http://www.ala.org/rusa
Reitz, J. M. (2004). Dictionary for library and information scienc. Westport, Conn: Libraries Unlimited.
Rodwell, J. (2001). Dinosaur or dynamo?: the future for the subject specialist reference librarian, New Library World (Vol. 102, pp. 48-52).
Rodwell, J., & Fairbairn, L. (2008). Dangerous liaisons? defining the faculty liaison librarian service model, its effectiveness and sustainability. Library management, 29(1/2), 116-124.
Schreiner-Robles, R., & Germann, M. (1989). Workload of reference-bibliographers in medium-sized academic libraries. RQ, 29, 82-91.
Tennart, M. R., Butson, L. C., Rezeau, M. E., Tucker, P. J., Boyle, M. E., & Clayton, G. (2001). Customizing for clients: Developing a library liaison program from need to plan. Bulletin of the Medical Library Association, 89(1), 8-20.
Tennart, M. R., Cataido, T. T., Sherwill-Navarro, P., & Jesano, R. (2006). Evaluation of a liaison librarian program: Client and liaison perspectives. Journal of the Medical Library Association ( JMLA ), 94(4), 402-409.
Tomaszewski, R., & MacDonald, K. I. (2009). Identifying Subject-Specific Conferences as Professional Development Opportunities for the Academic Librarian. The Journal of Academic Librarianship, 35(6), 583-590.
Watson, R. (2010). 扭轉世界的11個關鍵 (李樸良譯.). 台北市: 易富文化.
White, G. W. (1999). Academic Subject Specialist Positions in the United States: A Content Analysis of Announcements. Journal of Academic Librarianship, 25(5), 372.
Whitson, W. L. (1995). Difference service: a new reference model. Journal of Academic Librarianship, 21, 103-110.
Williams, L. B. (1991). Subject knowledge for subject specialists: What the novice bibliographer needs to know. Collection Management, 14(3/4), 31-47.
Yang, Z. Y. (2000). University faculty's perception of a library liaison program: a case study. The Journal of Academic Librarianship, 26(2), 124-128.
Young, H., & Belanger, T. (1983). The ALA Glossary of Library and Information Science. chicago: American Library Association.