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研究生：	孫意婷 I-Ting Sun
論文名稱：	The Volunteer Recruitment and Training of an International Non-Profit Organization in the United States and Taiwan: A Case Study of the World Vision The Volunteer Recruitment and Training of an International Non-Profit Organization in the United States and Taiwan: A Case Study of the World Vision
指導教授：	張媁雯 Chang, Wei-Wen
學位類別：	碩士 Master
系所名稱：	國際人力資源發展研究所 Graduate Institute of International Human Resource Developmemt
論文出版年：	2010
畢業學年度：	98
語文別：	英文
論文頁數：	159
中文關鍵詞：	非營利組織、志工訓練、志工招募、非營利組織
英文關鍵詞：	Non-profits organization, volunteer training, volunteer recruitment
論文種類：	學術論文
相關次數：	點閱：150 下載：0
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The author tried to illustrate the process of volunteer recruitment and training in World Vision Taiwan and World Vision United States.
World Vision Taiwan has designed its own volunteer training based on the organizational needs, personal needs (volunteers), and tasks needs. Also, it selected the classroom method and on-the-job training method to deliver their trainings for their volunteers. At the end of the training, it conducts questionnaires after trainings in order to improve their training. As for recruitment, the head-quarter of World Vision Taiwan recruits all the volunteers for all branches around Taiwan. The process starts from filling out the online application, interviewing, assigning volunteers to different areas/branches, attending orientations, and then volunteering for their assigned tasks. In the other hands, World Vision United States recruits volunteers separately by each branch around the United States. Each branch has different types of programs and activities that caused the different needs for volunteers. The process separated into different ways while recruiting volunteers for each program.
After the discussion of two organizations, the author illustrated the differences of the two. As for training program and process, both World Vision Taiwan and United States developed their own training program and establish their own process. World Vision United States developed more programs than World Vision Taiwan that make World Vision United States has more complicated training and recruitment program and process. World Vision United States contained more programs compared with Taiwan. The programs are different from World Vision Taiwan to World Vision United States; therefore, the author couldn’t conclude which country (Taiwan and United States) developed and implemented better training programs. Nevertheless, the author can still conclude that for each program in World Vision Taiwan and World Vision United States develop the training all based on each program’s needs. Also, the author noticed that World Vision Taiwan provided individual volunteers training much more completed compared with World Vision United States. Based on this point and finding, World Vision Taiwan does a better job on the training for individual volunteers than World Vision United States. Another difference is that religious is a required qualification for becoming an individual volunteer in World Vision United States; however, religious is NOT a required qualification for becoming an individual volunteer in World Vision Taiwan. As for recruitment, both World Vision Taiwan and World Vision United States post the volunteering opportunities on their websites. Also, both of them use online application for starting the process of recruitment. In the selection process, interview and background check methods are both adopted. World Vision United States recruits their volunteers separately by each branch; however, in World Vision Taiwan, its head-quarter office recruits all volunteers for other branches around Taiwan. Second point that differs from each other is that about the religion. Another difference between World Vision Taiwan and World Vision is about the recruitment for the individual volunteers.
To sum up, each of them developed their own way to train and recruit volunteers based on their internal and external needs and environment. There are some suggestion that can provide for World Vision Taiwan, World Vision United States and other non-profit organizations.

TABLE OF CONTENTS
Abstract    I
Table of Contents…………………………………………………………..……….III
List of Figures …………………………………………….………………………. V
List of Tables…………………………………………………………………..….. VI
CHAPTER I. INTRODUCTION    1
Background of the Study    1
Statement of the Problem    4
Purposes of the Study    4
Research Questions of the Study    5
Significance of the Study    5
Delimitations and Limitations …………………………………………………5
Definition of Terms ……………………………………………………………6
CHAPTER II. LITERATURE REVIEW    7
Non-profit organizations    7
Volunteers    13
Volunteer Training    19
Volunteer Recruitment ……………………………………………………….. 32
CHAPTER III. METHOLOGY    45
Research Framework    45
Research Approaches    46
Research Methods ……………………………………………………………. 47
World Vision Introduction ……………………………………………………..49
Research Participants …………………………………………………………..55
Research Validity and Reliability ………………………………………………56
Data Analysis …………………………………………………………………..57
Research Procedure    60
CHAPTER Ⅳ. FINDINGS AND DISCUSSIONS    63
Training in World Vision Taiwan    63
Recruitment in World Vision Taiwan …………………………………………77
Volunteer Recruitment in World Vision United States ………………..………93
Training Program in World Vision United States …………………………….105
Summary and Comparisons ………………………………………………… 108
CHAPTERⅤ. CONCLUSONS AND SUGGESTIONS    ...115
Conclusions    115
Suggestions ………………...………………………………………………….121
REFERENCES    .124
APPENDIX A: INTERVIEW QUESTIONS        130
APPENDIX B: INTERVIEW VERBATIM TEXTS        134













LIST OF FIGURES
Figure 2.1 Types and Status of Non-Profit Organization in Taiwan …………….....13
Figure 2.2 Volunteer Management Process ………………………...………………16
Figure 2.3 Training Design Process ………………………………………………..29
Figure 2.4 Staffing Process ……………………………………..…………………..33
Figure 2.5 Recruitment Process ………………………….........................................35
Figure 3.1 Research Framework ……….………………………………...………...45
Figure 3.2 Research Procedure ……………………………………………………. 61
Figure 4.1 Training Design Process …………………………………………...…...64
Figure 4.2 World Vision Taiwan General Training Process …………………….... 68
Figure 4.3 Recruitment Process …………………………………...…………….... 78
Figure 4.4 Selecting and Screening Process of General Volunteers of World Vision Taiwan…………………………………………………………………..90
Figure 4.5 Selecting and Screening Process Activities/Special Volunteers of World Vision Taiwan ………………………………..................………….......92
Figure 4.6 Recruitment Process of World Vision United States………………......101
Figure 4.7 The Training Process of KidREACH Program ………………………..107



LIST OF TABLES
Table 2.1 Definition of Non-Profit Organization ………………………….………...8
Table 2.2 Comparisons of Selection Tools ……………………………………....…39
Table 3.1 Interviewees Information ………………………………………………...55
Table 3.2 Coding ……………………………………..…………………………….59
Table 4.1Volunteering Services Items in World Vision Taiwan ……………………65
Table 4.2 Types of Training in World Vision Taiwan ……... ………………………66
Table 4.3 Volunteer Opportunity in World Vision U.S. ………..……. …………….95
Table 4.4 The Recruitment and Selection of Programs in World Vision U.S………………………………………………………………………103
Table 4.5 Similarities and Differences of the Recruitment in World Vision Taiwan and United States …………………………………………..………….. 110
Table 4.6 Similarities and Differences of the Recruitment in World Vision Taiwan and United States …………………………………………..………….. 113
                                

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