研究生: |
全恩誼 Chuan, En-Yi |
---|---|
論文名稱: |
心理契約違反與離職意圖關係之研究:知覺組織生涯機會與組織鑲嵌的調節效果 The Relationship between Psychological Contract Breach and Turnover Intention:The Moderating Effects of Perceived Career Opportunity and Job Embeddedness. |
指導教授: |
謝慧賢
Hsieh, Hui-Hsien |
學位類別: |
碩士 Master |
系所名稱: |
科技應用與人力資源發展學系 Department of Technology Application and Human Resource Development |
論文出版年: | 2017 |
畢業學年度: | 105 |
語文別: | 中文 |
論文頁數: | 50 |
中文關鍵詞: | 心理契約違反 、離職意圖 、知覺組織生涯機會 、組織鑲嵌 |
英文關鍵詞: | psychological contract breach, turnover intention, perceived career opportunity, job embeddedness |
DOI URL: | https://doi.org/10.6345/NTNU202202552 |
論文種類: | 學術論文 |
相關次數: | 點閱:179 下載:30 |
分享至: |
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
本研究旨在探討心理契約違反與離職意圖間的正向關係,及知覺組織生涯機會以及組織鑲嵌對心理契約與離職意圖的調節效果,另外亦探討組織鑲嵌及知覺組織生涯機會對離職意圖之關係。然而歷年研究,皆顯示心理契約違反能有效的預測離職意圖,意指為在組織中當員工認知到組織與個體間的心理契約並未達成平衡時,員工將經歷心理契約違反的感受,則有較高的機率產生離職意圖,進而影響到組織中的人力成本,或者是組織氣氛。為了補足過去研究缺口,本研究欲了解是否將有其他的誘因,使得員工願意留在組織中,試圖調節心理契約違反與離職意圖間的正向關聯性。並將此兩調節變數與離職意圖進行兩兩驗證,即測量調節變數分別對結果變數的影響。
本研究以問卷施測的方式,求取假設之驗證,發放問卷至各產業員工進行調查,共蒐集284位全職工作者為研究樣本,採用調節迴歸進行分析。研究結果顯示,心理契約違反對離職意圖有顯著正向預測效果;而組織鑲嵌及知覺組織生涯機會分別對離職意圖皆有顯著負向效果。其次組織鑲嵌以及知覺組織生涯機會未能顯著調節心理契約違反與離職意圖的正向關係。最後,本研究針對主要發現與限制進行討論,並提出管理實務意涵及未來研究方向。
The current study was designed to survey the effects of psychological contract breach with turnover intention responses, and to examine the moderating role of perceived career opportunity and job embeddedness. It also explores the main effects of the two moderators (job embeddedness and perceived career opportunities) on the turnover intention. Over the past years, many literatures showed that when employees recognize that the psychological contract between the organization and themselves does not reach a balance, employees will experience psychological contract breach. A high degree of psychological contract breach leads to the higher turnover intention. High probability of turnover intention to affect the capital expenditure and organizational climate. In order to complement the past research gap, this study find out whether there will be other incentives, so that employees are willing to stay in the organization.
Moderating the positive relationship between psychological contract breach and turnover intention. Analyzes the effect of two moderators (perceived career opportunity and job embeddedness) toward the dependent variables respectively. Data were collected from 284 employees of various industries in Taiwan. The results showed that psychological contract breach have a significant positive predictive effect on turnover intention. And job embeddedness and perceived career opportunity have a significant negative effect on turnover intention. But the moderator did not moderate significantly the positive relationship between the psychological contract breach and the turnover intention. Finally, further discussion focuses on the theoretical and practical implications of observed outcomes.
一、 中文部分
李佳逸、高煌彥、余坤東、林宜真、諸承明(2014)。新進員工社會化
與工作鑲嵌、離職意圖之關聯探討—以臺灣海運業為例。航運季刊,
23(3),25-45。
李雅惠(2010)。員工-組織交換關係、心理契約實現與員工績效之關
聯性研究-以領導者-部屬交換關係和知覺組織支持為干擾變數。國
立成功大學國際企業學系,碩士學位論文。
林郁文(2001)。主管領導風格、員工工作績效與離職傾向之關係研究—
以營建業為例。義守大學管理研究所,碩士論文。
林惠姿(2003)。會計人員工作壓力與離職意願關係之研究—以台北市
政府主計處從業人員為例(未發表的碩士論文)。台北市:國立政治
大學行政管理碩士學程。
陳淑真(2012)。心理契約實現知覺與回任人員組織承諾、離職意圖關
係之研究:以組織信認為中介變數。人力資源管理學報,12(3),1-22。
張嘉文(2012)。探討關係結合、關係承諾及離職意圖之關係-以餐飲
業的情緒勞務員工為例。國立中興大學生物產業管理研究所,碩士學
位論文。
郭嘉博、余明助、林豪傑、王議賢(2015)。影響部屬知覺不當督導的
原因:心理契約違背觀點。人力資源管理學報,15(2)。
黃翊瑞(2013)。以預測離職傾向探討組織承諾與工作鑲嵌的異同。國
家文官學院,T&D飛訊,(172)。
蔡幸樺(2007)。員工心理契約違反與違背關係之研究-契合與組織信
任觀點。長榮大學企業管理學系,碩士學位論文。
廖元希(2014)。負向雇用關係與員工效能:不同關係對象的對應效果
與工作鑲嵌的調節作用。國立台灣大學心理學研究所,碩士論文。
賴秋芬(2014)。組織鑲嵌及主管領導風格對組織承諾及行員創新行為
的影響-以台北地區某銀行為例。健康產業管理研究所,碩士學位論
文。
簡崇碩(2012)。賦權對離職傾向之影響研究-檢視心理契約違反之干
擾效果。國立臺北大學企業管理學系,碩士學位論文。
蘇瑋婷(2014)。工作鑲嵌對職業價值觀和離職傾向之中介作用—組織
氣氛之調節效果。國立高雄師範大學研究所,碩士論文。
二、英文部分
Baron, R. M., & Kenny, D. A. (1986). The moderator-mediator
variable distinction in social psychological research:Conceptual, strategic, and statistical consideration. Journal of Personality and Social Psychology, 51, 1173-1182.
Blau, P. M. (1964). Exchange and power in social life. New York: Wiley.
Burton, J. P., Holtom, B. C., Sablynski, C. J., Mitchell, T. R., & Lee, T. W. (2010). The buffering effects of job embeddeness on negative shocks. Journal of Vocational Behavior, 76(1), 42-51. doi: 10.1016/j.jvb.2009.06.006.
Cavanaugh, M. A., Boswell, W. R., Roehling, M. V., & Boudreau, J. W.
(2000). An empirical examination of self-reported work stress among U.S. managers. Journal of Applied Psychology, 85(1), 65-74.
Dwyer, F. R., Schurr, P. H., & Oh, S. (1987). Developing buyer-seller
relationships. Journal of Marketing, 51(2), 11-27.
Farh, J. L., Tsui, A. S., Xin, K. A., & Cheng, B. S. (1998). The influence of relational demography and guanxi:The Chinese case. Organization Science, 9(4), 471-488.
Feldman, D. C., & Thomas, D. C. (1992). Career management issue facing expatriates. Journal of International Business Studies, 2, 271-293.
Felps, W., Mitchell, T. R., Hekman, D. R., Lee, T. W., Holtom, B. C. &
Harman, W. S. (2009). Turnover contagion:How coworkers’ job embeddedness and job search behaviors influence quitting. Academy of Management Journal, 52(3), 545-561.
Fornell, C., & Larcker, D. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18, 39-50.
Granrose, C. S., &Portwood, J. D. (1987). Matching individual career plans and organizational career management. The Academy of Management Journal, 30(4), 699-720.
Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L.
(2006). Multivariate data analysis (6th ed.). New Jersey: Prentice-Hall.
Hsu, M. K., Jiang, J. J., Klein, G., & Tang, Z. (2002). Perceived career
incentives and intent to leave. Information & Management, 40, 361–369.
Kitching, T. (2001). Purchasing scams and how to avoid them. Gower
Publishing Company. p. 4. ISBN 0566082810.
Kraimer, M. L., Seibert, S. E., Wayne, S. J., & Liden, R. C. (2011).
Antecedents and outcomes of organizational support for development: The critical role of career opportunities. Journal of Applied Psychology, 96, 485–500.
Lazarova, M., & Caligiuri, P. (2001). Retaining repatriates: The role of
organizational support practices, Journal of World Business, 36(4), 389-401.
Lee, T. W., Mitchell, T. R., Sablynski, C. J., Burton, J. P., & Holtom, B. C. (2004). The effects of job embeddedness on organizational citizenship, job performance, volitional absences, and voluntary turnover. The Academy of Management Journal, 47(5), 711-722.
London, M. (1983). Toward a theory of career motivation. Academy of
Management, 8(5), 620-630.
London, M., & Mone, E. M. (1987). Career Management and Survival in theWorkplace. San Francisco: Jossey-Bass.
Lucero, M. A., & Allen, R. E. (1994). Employee Benefits: A growing source of psychological contract violations. Human Resource Management, 33(3), 425-446.
Lu C., Sun J., & Du D. (2015). The Relationships between employability,
emotional exhaustion, and turnover intention: The moderation of perceived career opportunity. Journal of Career, 43(1), 37-51.
Maertz, C. P., & Campion, M. A. (1998). 25 years of voluntary turnover research: A review and critique. International Review of Industrial and Organizational Psychology, 13, 49-81.
Molm, L. D., Takahashi, N., & Peterson, G. (2000). Risk and trust in social exchange: An experimental test of a classical proposition. American Journal of Sociology, 105(5), 1396-1427.
Marsh, R. M., & Mannari, H. (1977). Organizational commitment and
turnover: A prediction study. Administrative Science Quarterly, 22, 57-75.
Mitchell, T. R., Holtom, B. C., Lee, T. W., Sablynski, C. J., & Erez, M.
(2001). Why people stay: Using job embeddedness to predict voluntary turnover. Academy of Management Review, 22(1), 226-256.
Mobely, W. H. (1982). Employee turnover: Causes, consequences and
control. Reading, Mass: Addison-Wesley.
Mobley, W. H., Griffeth, R. W., Hand, H. H., & Megelino, B. M. (1979).
Review and conceptual anaiysis of the employee turnover process, Psycological Bulletin, 86(3), 493-522.
Mobley, W. H., Horner, S. O., & Hollingsworth, A. T. (1978). An
evaluation of percursor of employee turnover. Journal of Applied Psychology, 63, 408-414.
Molm, L. D., Takahashi, N., & Peterson, G. (2000). Risk and trust in social exchange: An experimental test of a classical proposition. American Journal of Sociology, 105(5), 1396-1427.
Morrison, E. W., & Robinson, S. L. (1997). When employees feel betrayed: A model of how psychological contract violation develops. The Academy of Management Review, 22(1), 226-256.
Nunnally, J.C. (1978). Psychometric Theory, New York: McGraw-Hill.
Pearce, J. L., & Randel, A. E. (2004). Expectations of organizational
mobility, workplace social inclusion, and employee job performance.
Journal of Organizational Behavior, 25, 81-98.
Price, J. L. (1977). The study of Turnover. Ames: Iowa State University Press.
Price, J. L., & Mueller, C. W. (1986). Absenteeism and turnover of hospitalemployees greenwich. Connecticut: JAI Press Inc.
Priesemuth, M., & Taylor, R. M. (2016). The more I want, the less I
have left to give: The moderating role of psychological entitlement on the relationship between psychological contract violation, depressive mood states, and citizenship behavior. Journal of Organizational Behavior, 37(7), 967-982.
Reichers, A.E. (1985). A review and reconceptualization of organizational commitment. Academy of Management Review, 10, 468.
Robinson, S. L., & Rousseau, D. M. (1994). Violating the psychological contract: Not the exception but the norm. Journal of Organizational Behavior, 15, 245-259.
Robinson, S. L., & Morrison, E. W. (2000). The development of
psychological contract breach and violation: A longitudinal study. Journal of Organizational Behavior, 21, 525-546.
Rousseau, D. M. (1990). New hire perceptions of their own and their
employer's obligations: A study of psychological contracts. Journal of Organizational Behavior, 11(5), 389-400.
Rousseau, D. M., & Parks, J. M. (1993). The contracts of individuals and organizations. Research in Organizational Behavior, 15, 1-1.
Rousseau, D. M., & Tijoriwala, S. A. (1998). Assessing psychological
contracts: Issues, alternatives and measures. Journal of Organizational Behavior, 19 (s1), 679-695.
Sekiguchi, T., Burton, J. P., & Sablynski, C. J. (2008). The role of job
embeddedness on employee performance: The interactive effects with leader-member exchange and organization-based self-esteem. Personal Psychology, 61, 761-792.
Stahl, G. K., Chua, C. H., Caligiuri, P., Cerdin, J. –L., & Taniguchi, M.
(2009). Predictors of turnover intentions in learning-driven and demand-driven international assignment: The role of repatriation concerns, satisfaction with company support, and perceived career advancement opportunities. Human Resource Management, 48(1), 89-109.
Trevor, C. O., & Nyberg, A. J. (2008). Keeping your headcount when all about you are losing theirs: Downsizing, voluntary turnover rates, and the moderating role of HR practices. Academy of Management Journal, 51(2), 259-276.
Tsui, A. S., Pearce, J. L., Porter, L. W., & Tripoli, A. M. (1997).
Alternative approaches to the employee-organization relationship: Does investment in employees pay off? Academy of Management Journal, 40 (5), 1089-1121.
Vroom, V. C. (1964). Work and motivation. New York: John Wiley &
Sons.
Wanous J. P., Poland T. D., Premack S. L., & Davis K. S. (1992). The
effects of met expectations on newcomer attitudes and behaviors: A renew and meta-analysis. Journal of Applied Psychology, 77, 288-297.