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研究生: 賴識光
Lai, Shih-Kuang
論文名稱: 軍事口譯員工作滿意度與工作壓力之初探研究
An Initial Study into Job Satisfaction and Occupational Stress among Military Interpreters in Taiwan
指導教授: 陳子瑋
Chen, Tze-Wei
口試委員: 陳子瑋
Chen, Tze-Wei
汝明麗
Ju, Ming-Li
邊光昶
Pien, Kuang-Chang
口試日期: 2021/07/09
學位類別: 碩士
Master
系所名稱: 翻譯研究所
Graduate Institute of Translation and Interpretation
論文出版年: 2021
畢業學年度: 109
語文別: 中文
論文頁數: 140
中文關鍵詞: 軍事口譯工作滿意度工作壓力軍事口譯環境
英文關鍵詞: military interpretation, job satisfaction, occupational stress, military interpretation working environment
研究方法: 調查研究半結構式訪談法
DOI URL: http://doi.org/10.6345/NTNU202101178
論文種類: 學術論文
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  • 軍事口譯員為各外交、軍事交流場合中重要的媒介,擔任訊息傳遞、文化調節及溝通促進的角色。本研究旨在探討國內軍事口譯員工作滿意度與工作壓力之因素,研究採用問卷調查法及半結構式訪談,以陸洛教授所提出的「職業壓力指標第二版量表」為基礎,依照軍事口譯員工作特性修正題目,量化呈現國軍軍事口譯員的工作滿意度與工作壓力程度,並依據受測者意願進行訪談。研究最終共回收51份有效問卷、6份訪談資料,以統計軟體SPSS進行分析並彙整質性資料。研究結果顯示:
    一、 軍事口譯員對工作本身滿意度較高,組織滿意度受單位變革程度及傳譯制度影響;壓力源主要來自單位主管及同儕壓力。
    二、 軍事口譯員對傳譯任務多持正面態度並自願參與。
    三、 軍事口譯員各人口學變項與工作滿意度、工作壓力無顯著關係。
    四、 軍事口譯員工作滿意度與工作壓力呈現負相關。
    本研究有助了解影響軍事口譯員工作滿意度及工作壓力因子,並作為日後研析及制度變革的依據。

    Military interpreters(MI) are crucial during diplomatic occasions and military exchanges. MIs serve as message delivers, cultural mediators, and communication facilitators. This study examines job satisfaction and occupational stress among MIs in Taiwan. Data was collected via both questionnaires and semi-structured interview methods amounting to 51 valid responses and 6 interviews. The questionnaire was designed based on the Occupational Stress Indicator II, OSI-2 (Lu, Tseng & Cooper, 1999). The data was analyzed with statistics program-SPSS and qualitative analysis. Primary findings include:
    1. MIs are most satisfied with the job itself. However, changes within the organization and the system of MIs also affect their job satisfaction. The major sources of occupational stress come from their commanding officer and colleagues within the unit.
    2. The majority of MIs approach interpretation missions positively and voluntarily sign up.
    3. There is no significant relationship between MIs’ background and their level of job satisfaction and occupational stress.
    4. Job satisfaction is negatively correlated with occupational stress among MIs.
    This study explains the factors which influence job satisfaction and occupational stress amongst MIs and may be used as reference for future system reform.

    第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的與研究問題 3 第三節 論文架構 4 第二章 文獻回顧 6 第一節 軍事口譯 6 2.1.1 軍事口譯定義 6 2.1.2軍事口譯特性 7 2.1.3軍事口譯研究現狀 8 第二節 工作滿意度 13 2.2.1 工作滿意度定義 13 2.2.2 工作滿意度理論研究 14 2.2.3 工作滿意度影響因子及量表 16 第三節 工作壓力 18 2.3.1 工作壓力定義 18 2.3.2 職業壓力量表相關研究 21 2.3.3 口譯壓力相關研究 25 2.3.4 工作壓力之後果與因應策略 27 第四節 工作滿意度與工作壓力之間關係 29 第三章 研究方法 30 第一節 研究對象 30 第二節 研究工具 31 3.2.1 問卷設計 32 第三節 研究程序 37 3.3.1 問卷前測 37 3.3.2 問卷發放 39 3.3.3 半結構式訪談 41 第四節 資料蒐集與分析 43 第四章 研究結果與討論 45 第一節 背景變項分析 45 第二節 工作滿意度分析 49 4.2.1人口學變項在工作滿意度分數下差異情形 49 4.2.2 工作滿意度問卷結果分析 51 4.2.3 工作滿意度訪談內容分析 54 第三節 工作壓力感受分析 70 4.3.1 人口學變項在工作壓力總和分數差異情形 70 4.3.2 工作壓力感受問卷結果分析 72 4.3.3 工作壓力感受訪談內容分析 75 第四節 因應策略 87 4.4.1 人口學變項在因應壓力分數差異情形 87 4.4.2 因應壓力策略分布情況 90 4.4.2 因應壓力策略訪談內容分析 91 第五節 人口學變項與相關性分析 93 4.5.1 工作滿意度、工作壓力與因應壓力之相關性 93 第六節 工作特性與傳譯制度 96 4.6.1 軍事口譯員工作特性 96 4.6.2 軍事口譯員傳譯意願分析 100 4.6.3傳譯制度變革建議 102 第五章 結論 107 第一節 研究結論 107 5.1.1 軍事口譯員之工作滿意度與工作壓力來源 107 5.1.2 軍事口譯員之工作滿意度、工作壓力與壓力因應之相關性 111 5.1.3 軍事口譯員制度建議 111 第二節 研究貢獻 112 第三節 研究限制 112 第四節 未來研究方向 113 參考文獻 115 附件一 調查問卷 127 附件二 試訪訪談大綱 134 附件三 正式訪談大綱 136 附件四 訪談研究同意書 138 附件五 逐字稿公開同意書 139 附件六 OSI-2量表授權書 140

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