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研究生: 韓豐年
論文名稱: 印刷企業技術學習、組織文化與績效表現之研究
A Study of Technological Learning,Organizational Culture and Performance in the Taiwan Printing Industries
指導教授: 李基常
學位類別: 博士
Doctor
系所名稱: 工業教育學系
Department of Industrial Education
論文出版年: 2002
畢業學年度: 90
語文別: 中文
論文頁數: 162
中文關鍵詞: 印刷企業技術學習組織文化績效表現
英文關鍵詞: printing Industry, technological learning, organizational culture, performance
論文種類: 學術論文
相關次數: 點閱:299下載:16
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  • 科技與資訊的發展造成產業技術快速變遷,傳統的思維與管理模式已經不再適合現今快速多變的產業結構與範疇,唯有經由不斷的學習,方能累積企業的核心能力,應付外在環境的衝擊。印刷企業大都屬於本土型中、小型企業,組織學習的概念對企業經營者而言,模糊而不易理解,唯有技術學習才能引導產業吸收新的知識、技術與設備,建立本身的技術能力與競爭優勢。
    本研究探討技術學習的諸多面向與內涵,歸納出技術學習過程的運作概念模式,為了驗證技術學習對企業的重要性,提出技術學習是組織文化影響公司績效表現的中介變項的研究模式,將技術學習視為解釋及說明公司績效表現的重要預測因素。
    本研究以台灣區印刷公會的會員做為實證研究的對象,有效分析樣本廠商共有128家,採用t檢定、多變量分析,迴歸分析及LISREL分析等統計方法來進行資料分析並驗證本研究所提出的各項假設。
    本研究主要的發現為:1.技術學習的三階段過程理論模式獲得支持,技術導入、技術專屬化與技術累積的技術學習過程中存有方向與順序的因果關係;2.組織文化對技術學習有正向的影響,主要是「市場文化」、「專案文化」兩變項與技術學習的三個階段產生交互作用;3.組織文化、技術學習與績效表現三者之間有因果關係存在,組織文化能夠直接影響公司績效表現,也可透過技術學習而影響公司績效表現,組織文化的間接影響公司績效表現的效果遠高於直接影響效果,因此本研究的研究架構模式獲得確認,技術學習具有部分中介效果;4.影響公司內在績效表現的主要變項為組織文化的「專案文化」與技術學習的「技術累積」過程;5.影響公司衍生績效表現的主要變項為組織文化的「派閥文化」、「專案文化」與技術學習的「技術累積」過程。

    The purpose of this study was to explore the multi-domains and contents of technological learning (TL) and to testify to the importance of TL for a company; furthermore, to present the evidence that learning itself is a Mediating Variable between organization culture and the performance of a company.
    The sample of this study has 128 selected companies of Printing Industry in Taiwan R.O.C. Many quantitative methods, including t-test, MANOVA, regression analysis, and LISREL analysis, are used to test the presented hypothesis of the research.
    The main conclusion of the study is as following:
    1. The theoretic model in TL that is divided into three stages that are The Induction, Attribute, and Accumulation, was supported after research. The Induction, Attribute, and Accumulation corroborates in correlation of dimension and sequence in TL.
    2. The organizational culture has a positive influence, mainly located on the interaction among market culture and adhocracy culture respectively towards three stages of TL in a company.
    3. There is correlation among organizational culture, TL, and performance, and the organizational culture will directly or indirectly affect performance through TL. The latter caused much more effect than the former, so the evidence, which TL played the mediating variables, has been completely supported and the research structure was simultaneously confirmed.
    4. The main variables affecting endogenous performance of a company are “adhocracy culture” in organizational culture and “accumulation” processes in TL stages.
    5. The main variables affecting exogenous performance accountability are “clan culture” and “adhocracy culture” in organizational culture and “accumulation” processes in TL stages.

    中文摘要 Ⅰ 英文摘要 Ⅲ 目錄 Ⅴ 圖目錄 Ⅶ 表目錄 Ⅸ 第壹章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的 4 第三節 研究限制 5 第四節 名詞定義 6 第貳章 文獻探討 7 第一節 印刷產業技術知識特質分析 7 一、印刷產業的特性 7 二、技術的定義 12 三、知識與技術的關係 14 四、印刷企業技術知識的特質 20 五、小結 24 第二節 技術學習理論 25 一、技術學習的相關名詞 29 二、技術學習的內涵 32 三、技術學習的來源與方法 38 四、技術學習的模式 44 五、技術學習的評量 52 六、技術學習的相關研究 53 七、小結 57 第三節 企業的組織文化 59 一、組織文化的定義 59 二、組織文化的類型 60 三、組織文化的競值學說 61 四、小結 63 第四節 企業的績效表現 65 一、績效表現的定義 65 二、績效表現的構面 66 三、小結 69 第參章 研究方法 71 第一節 研究架構的建立 71 第二節 研究假設與推論 73 第三節 問卷設計 82 第四節 預試量表的信、效度分析 92 第五節 抽樣設計 97 第肆章 研究結果分析 105 第一節 信度與效度分析 105 第二節 樣本特性分析 119 第三節 技術學習構面關係之分析 127 第四節 整體模式關係之分析 139 第伍章 結論與建議 153 第一節 結論 153 第二節 建議 158 參考文獻 163 附錄一:印刷企業經營生態訪問稿 附錄二:30家印刷廠商訪問結果綜合分析 附錄三:印刷產業技術學習與績效表現預試問卷 附錄四:印刷產業技術學習與績效表現正式問卷 圖目錄 圖2-1-1 平版印刷的主要製造流程 8 圖2-1-2 熊彼特創新理論應用在知識經濟活動的概念架構 15 圖2-1-3 技術基礎產業之經濟模型 16 圖2-1-4 技術知識的來源 20 圖2-2-1 企業所面對的變動環境 25 圖2-2-2 企業經營的認知圖 27 圖2-2-3 以經驗為主的技術學習後設認知圖 28 圖2-2-4 功能與後設-兩種技術能耐 32 圖2-2-5 產業知識的形成 38 圖2-2-6 產業技術知識的來源 39 圖2-2-7 產業知識學習的過程 40 圖2-2-8 四種技術學習的類型 41 圖2-2-9 技術學習的基本概念與項目 44 圖2-2-10 技術學習過程影響因素 45 圖2-2-11 技術學習整合模式 46 圖2-2-12 中小企業群聚與技術學習關係圖 47 圖2-2-13 技術學習概念的銜接模式 49 圖2-2-14 印刷企業技術學習的因果關係概念圖 57 圖2-2-15 本研究之技術學習內涵架構圖 58 圖2-3-1 組織文化的競值模式 63 圖2-4-1 公司表現與效率、效能的關係圖 65 圖2-4-2 公司表現評估架構圖 69 圖3-1-1 本研究之理論架構概念圖 72 圖3-2-1 印刷產業的技術學習構念 73 圖3-2-2 本研究之假設推論概念圖 76 圖3-2-3 組織文化的四種類型 77 圖3-3-1 研擬問卷流程 82 圖4-3-1 技術學習理論模式與參數結構 133 圖4-3-2 技術學習徑路分析SEM示意圖 136 圖4-3-3 修正後技術學習徑路分析SEM示意圖 138 圖4-4-1 整體理論模式與參數結構 146 圖4-4-2 本研究理論結構模式徑路分析圖 150 表目錄 表2-1-1 印刷產業技術水準比較表 9 表2-1-2 技術的不同定義方式 13 表2-1-3 知識階層的相關概念 17 表2-1-4 隱性與顯性知識的來源 18 表2-2-1 生產活動與技術學習活動的差異 29 表2-2-2 技術學習有關的名詞 30 表2-2-3 技術管理系統─知識生態學的角度 33 表2-2-4 技術學習的內涵 37 表2-2-5 不同技術學習的觀點 42 表2-2-6 技術學習的指標架構 50 表2-2-7 不同類型的技術學習內容 51 表2-2-8 促進技術學習的環境因素與過程 53 表2-2-9 促進技術學習的軟體與硬體常規 54 表2-2-10 技術後進公司在技術學習過程的主要實證研究焦點 55 表2-2-11 技術先進公司在技術學習過程的主要實證研究焦點 56 表2-3-1 組織文化的類型與分類標準 62 表2-4-1 IT產業的公司表現構面分析 67 表2-4-2 不同產業的公司表現構面分析 68 表3-2-1 內、外部導向之組織文化對技術學習的影響 79 表3-2-2 正式、非正式管理之組織文化對技術學習的影響 79 表3-2-3 四種組織文化類型對技術學習的影響 79 表3-2-4 競值學說的組織文化內涵 80 表3-3-1 本研究問卷設計與重要變項的對照說明 89 表3-4-1 本研究預試問卷的信效度考驗一:組織文化層面 93 表3-4-2 本研究預試問卷的信效度考驗一:技術學習層面 95 表3-4-3 本研究預試問卷的信效度考驗三:績效表現層面 97 表3-5-1 樣本之分佈情形 102 表3-5-2 本研究採用之模式適配度評鑑指標摘要表 104 表4-1-1 組織文化正式量表的信度分析 107 表4-1-2 組織文化正式量表的二階驗證性因素分析 108 表4-1-3 技術導入信度分析 111 表4-1-4 技術導入的二階驗證性因素分析 112 表4-1-5 技術專屬化量表信度分析 113 表4-1-6 技術專屬化量表的二階驗證性因素分析 114 表4-1-7 技術累積量表信度分析 115 表4-1-8 技術累積量表的二階驗證性因素分析 116 表4-1-9 公司績效表現量表信度分析 117 表4-1-10 公司績效表現量表的二階驗證性因素分析 118 表4-2-1 組織文化之特性分析 120 表4-2-2 技術學習階段一:技術導入之特性分析 123 表4-2-3 技術學習階段二:技術專屬化量表之特性分析 124 表4-2-4 技術學習階段三:技術累積量表之特性分析 124 表4-2-5 公司績效表現量表之特性分析 125 表4-2-6 主要控制變項在研究構念各變項上的差異性分析 126 表4-3-1 技術學習變數之相關矩陣 128 表4-3-2 技術導入與技術專屬化的典型相關 129 表4-3-3 技術專屬化與技術累積的典型相關 130 表4-3-4 技術累積與技術導入的典型相關 131 表4-3-5 技術學習理論模式潛在變項衡量模式分析 135 表4-3-6 技術學習徑路分析適合度評鑑結果摘要表 136 表4-3-7 修正後技術學習徑路分析適合度評鑑結果摘要表 137 表4-4-1 整體模式之相關矩陣 140 表4-4-2 組織文化與技術學習的典型相關 141 表4-4-3 影響公司內部績效之迴歸分析(完全模式) 142 表4-4-4 影響公司內部績效之迴歸分析(限制模式) 143 表4-4-5 影響公司衍生績效之迴歸分析(完全模式) 144 表4-4-6 影響公司衍生績效之迴歸分析(限制模式) 145 表4-4-7 整體模式潛在變項衡量模式分析 149 表4-4-8 整體模式適合度評鑑結果摘要表 149 表4-4-9 彙整假設檢定總表 152

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