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研究生: 黃郁沂
Yu-Yi, Huang
論文名稱: 企業推行行動學習(Action Learning)之可行性研究
A Feasibility Study on Implementation of Action Learning in Enterprise
指導教授: 方崇雄
Fang, Chung-Hsiung
學位類別: 碩士
Master
系所名稱: 科技應用與人力資源發展學系
Department of Technology Application and Human Resource Development
論文出版年: 2006
畢業學年度: 94
語文別: 中文
論文頁數: 169
中文關鍵詞: 行動學習可行性
英文關鍵詞: Action learning, Feasibility
論文種類: 學術論文
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  • 本研究旨在探討企業推行行動學習之可行性。行動學習乃是以個人或組織在真實世界中解決所遇到之問題或計劃方案為學習方式;在問題解決過程中,由一群成員組成行動學習小組,小組成員運用集體智慧並彼此信賴,透過不斷詢問以及反思,並加以實際行動,解決個人或組織所遇到的實際問題,而小組成員也因此得到學習的經驗。本研究採文獻分析法與問卷調查法,以了解企業對行動學習基本概念與行動學習模式各階段可行性之同意程度,並以天下雜誌2005年所調查的500大服務業為抽樣母體,共寄出217份問卷,共計回收有效問卷105份。所得資料以描述性統計分析、單一樣本T檢定、獨立樣本T檢定、單因子變異數分析、Tukey多重比較等統計方法加以分析。本研究之結論如下:
    一、企業人力資源部門接受且認同行動學習的基本概念,並且認為組織應有一套發展個人學習與組織學習的方法,藉由實際問題解決的過程,從中反思、詢問,且與他人共同合作來獲得學習的目的。
    二、企業人力資源部門接受且認同行動學習模式的可行性,而行動學習模式中系統性的階段包括發覺並分析問題、組成行動學習小組、導入促進者、進行反思與詢問、執行實際行動、診視學習過程等階段。
    三、不同背景變項對行動學習基本概念的意見大致上一致,且對於行動學習模式各階段可行性的看法亦大致相同;然而行動學習並非適用於所有企業,故企業在推行行動學習前仍須考慮企業本身情況以評估是否可行。

    The study was to explore the basic conception of action learning ,and the feasibility of action learning model in enterprise. Action learning was the way to solve the problem that individuals or organizations met in praticial situations. Action learning involved a group of people (call a set) working together for a concentrated period of time. Set members pooled their wisdom, trusted each other, questioning and reflection within themselves, and solving the practical problems which individual or organization met. Finally, the members got learning experience. Based on literature analysis and questionnaire survey, the researcher developed the fundamental requirement for the implementation of action learning in enterprise.
    The subjects of the study were collected from the Top 500 Taiwan enterprises which were ranked by Commonwealth Magazine in 2005. 217 companies were selected randomly and the questionnaire respondent were the people who worked in human resource department. The data were analyzed by descriptive statistic method, one-sample T test, independent-samples T test, one-way ANOVA, and Tukey multiple comparison method. The conclusions of the study were listed as follows:
    1.Human resource department of enterprise accepted and approved the basic conception of action learning, and thought the organization should have a method to develop individual or organization learning. Individual or organization will obtain the purpose of learning by the process of sloving with the praticial problems, reflecting, questioning, and cooperate with others.
    2.Human resource department of enterprise accepted and approved the feasibility of action learning model. The systemic stages of the model were included as follows: (1)discovering and analysing the problems; (2)forming a set (group); (3)recommending a facilitator; (4)reflecting and questioning; (5)carrying out real action; (6)examining the learning process.
    3.Different backgrounds had consistent opinion regarding the basic conception of action learning and the feasibility of action learning model. It was not appropriate for all enterprises to use action learning. The enterprises must assess the feasibility before implementing action learning.

    謝誌 I 中文摘要 III ABSTRACT V 目錄 VII 表次 IX 圖次 XV 第一章 緒論 1 第一節 研究背景與研究動機 1 第二節 研究目的與待答問題 4 第三節 研究範圍與研究限制 6 第四節 重要名詞詮釋 8 第二章 文獻探討 9 第一節 行動學習的內涵 9 第二節 行動學習的三大學派 21 第三節 行動學習與其他相似概念的比較 28 第四節 行動學習模式各階段之探討 31 第五節 行動學習的相關研究 44 第三章 研究設計與實施 51 第一節 研究架構 51 第二節 研究方法與步驟 52 第三節 研究工具 55 第四節 研究實施與調查 62 第五節 資料分析方法 64 第四章 資料分析與討論 67 第一節 樣本基本資料分析 67 第二節 企業對行動學習基本概念同意程度之探討 72 第三節 企業對行動學習模式可行性同意程度之探討 85 第四節 研究發現與綜合討論 147 第五章 結論與建議 155 第一節 結論 155 第二節 建議 157 參考文獻 161 一、中文部分 161 二、英文部分 162 附錄 165 附錄一 企業推行動動學習可行性研究調查問卷 165

    一、中文部分
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    李芳美(2000)。人力資源發展人員專業能力及專業表現之研究。國立中正大學成人及繼續教育研究所碩士論文。全國博碩士論文摘要,088CCU00142015。
    林麗惠(2000)。行動學習。載於中華民國成人教育學會(主編),成人學習革命。台北:師大書苑。
    吳宗雄(2003)。行動學習的理念、取向及其在成人教學上的啟示。成人教育,73,41-49。
    型塑學習型政府行動方案(2004)。
    高希均(2000)。知識經濟的核心理念。載於高希均和李誠(主編),知識經濟之路(頁1-27)。台北:天下文化。
    康雅菁(2001)。企業人力資源發展專業人員擔任內部顧問專業能力之研究。國立台灣師範大學工業科技教育研究所碩士論文,未出版,台北。
    黃鴻程、廖勇凱(譯)(2003)。Reg Revans著。誰該為你的行動加油-發展行動學習。台北:小知堂。
    黃雲龍、徐嘉(譯)(2001)。Krystyna Weinstein著。行動學習法。台北:弘智文化。
    黃哲彬(2005)。論行動學習之理念及其在教師進修上之啟示。學校行政,36,13-19。
    蕭鈺(2004)。行動學習的理念與實踐。人事月刊,38(4),57-65。

    二、英文部分
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    Choi, M. S. (2005). A case study of an action learning program: Can action learning be an approach to enhance a manager's coaching skills? (Doctoral Dissertation, George Washington University, 2005). Dissertation Abstracts International, AAT 3161575.
    Crutcher, R. S. (2002). An action research study: The development of an action learning model for the transformation of leadership in the California Conservation Corps. (Doctoral Dissertation, University of La Verne, 2002). Dissertation Abstracts International, AAT 3062735.
    Dean, P. (1998). Action learning and performance improvement. Performance improvement quarterly, 11(1), 3-4.
    Dixon, N. M. (1998). Action learning: more than just a task force. Performance improvement quarterly, 11(1), 44-58.
    Hicks, S. A. (2000). Action learning: Patterns in the practice of program design. (Doctoral Dissertation, North Carolina State University, 2000) Dissertation Abstracts International, AAT 9994053.
    Holmes, M. E. (2004). Diversity at work: Using action learning to develop diversity management capability. (Doctoral Dissertation, Columbia University, 2004). Dissertation Abstracts International, AAT 3135347.
    Kim, S. H. (2003). An examination of action learning as a method for developing transformational leadership behaviors and characteristics. (Doctoral Dissertation, George Washington University, 2003). Dissertation Abstracts International, AAT 3099672.
    Knox, J. A. (2000). Action dialogue: Developing leadership effectiveness at the individual and organizational levels through action learning. (Doctoral Dissertation, California School of Professional Psychology - Los Angeles, 2000). Dissertation Abstracts International, AAT 9964381.
    Krejcie, R. V. & Morgan, D. W. (1970). Determining Sample Size For Research Activities. Educational and Psychological Measurement, 30(3), 88.
    Landark, B. A. (1995) . New ways of learning in the workplace. (ERIC Document Reproduction Service No. ED 385 578).
    Lee, T. B. (2005). A case study of an action learning program with regard to leadership behaviors and characteristics. (Doctoral Dissertation, George Washington University, 2005). Dissertation Abstracts International, AAT 3161591.
    Marsick, V. J. & O’Neil J. (1999). The many faces of action learning. Management learning, 30(2), 159-176.
    Marquardt, M. (2004). Harnessing the Power of Action Learning. T&D, 58(6), 26-32.
    McGill, I. & Beaty, L. (1995). Action learning: A guide for professional, management and development. London: Kogan Page.
    O'Neil, J. (1999). The role of the learning advisor in action learning. (Doctoral Dissertation, Columbia University Teachers College, 1999). Dissertation Abstracts International, AAT 9939533.
    O’Neil, J. & Lamm, S. L. (2000). Working as learning coach team in action learning. New directions for adult and continuing education,87, 43-52.
    Pedler, M. (Ed.) (1991) (2nd ed.). Action learning in practice. Brookfield, VT: Gower.
    Revans, R. W. (1980). Action learning: New Techniques for Management. London: Blond and Briggs.
    Revans, R. W. (1982). The origin and growth of action learning. London: Chartwell Bratt.
    Rothwell, W. J. (1999). The action learning guidebook. San Francisco: Jossey-Bass.
    Van Schuyver, M. E. (2004). Action learning: Set member learning experiences. (Doctoral Dissertation, Fielding Graduate Institute, 2004). Dissertation Abstracts International, AAT 3120906.

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