國立臺灣師範大學博碩士論文全文系統

簡易檢索 / 詳目顯示

回結果列表

研究生：	林嘉章
論文名稱：	Job Satisfaction and Organizational Citizenship Behavior of Contractors and Employees
指導教授：	王健華
學位類別：	碩士 Master
系所名稱：	國際人力資源發展研究所 Graduate Institute of International Human Resource Developmemt
論文出版年：	2008
畢業學年度：	96
語文別：	英文
論文頁數：	57
中文關鍵詞：	Job satisfaction 、Organizational citizenship behavior 、Cntractors 、Tmporary employees
論文種類：	學術論文
相關次數：	點閱：200 下載：8
分享至:	分享至facebook 分享至twitter

查詢本校圖書館目錄查詢臺灣博碩士論文知識加值系統勘誤回報

The purpose of the present study is to address the problems experienced by both contractors and the organizations that use temporary services. This was done by comparing contractors and employees on job satisfaction and organizational citizenship behavior (OCB). Additionally, the relationships between job satisfaction and OCB for both contractors and employees were tested. Each of the measures was administered to 270 labors (54 contractors and 216 employees) working in a Germen based semiconductor company in Taiwan. Resulting data were analyzed by making correlation between contractors and employees. Contrary to the hypotheses, the present study found that contractors did not score significantly lower on operating procedure, coworkers and communication subscales of Job Satisfaction Survey than employees did. Consistent with the hypothesis, there were significant positive relationships between job satisfaction and OCB among contractors and employees.

TABLE OF CONTENTS
Abstract...................................................I
Table of Contents......................................    III
List of Tables.............................................V
CHAPTER I. INTRODUCTION....................................1
Background of the Study....................................1
Statement of the Problem...................................2
Purpose of the Study.......................................3
Rationale..................................................3
Hypotheses.................................................4
Importance of the Study....................................5
Delimitations of the Study.................................6
Definition of Terms........................................6
CHAPTER II. REVIEW OF LITERATURE...........................9
The Temporary Staffing Industry............................9
Job Satisfaction..........................................14
Organizational Citizenship Behavior.......................16
Job Satisfaction and Organizational Citizenship Behavior..19
Summary...................................................20
CHAPTER III. RESEARCH METHOD..............................21
Structure.................................................21
Variables.................................................21
Participants..............................................21
Instrumentation...........................................22
Procedures................................................23
Null Hypotheses...........................................24
Data Analyses.............................................24
Assumptions...............................................25
Limitations...............................................25
CHAPTER IV. FINDINGS AND DISCUSSIONS......................26
Sample Characteristic.....................................27
Testing of the Hypotheses.................................35
Sub-scale Analyses........................................38
Analysis of Confounding Variables.........................42
Supplemental Analysis.....................................43
Summary of Research Findings..............................45
Discussion of the Results.................................45
CHAPTER IV. CONCLUSSION AND SUGGESTIONS...................49
Conclusion................................................49
Suggestions...............................................49
REFERENCES................................................51
APPENDIX..................................................55

LIST OF TABLES
Table 4.1 Cronbach’s Alphas for Each Subscale and Total of JSS and OCB Scale.........................................28
Table 4.2 Cross-Tabulation for Gender and Employment Status....................................................28
Table 4.3 Descriptive Statistics of Job Satisfaction by Gender....................................................29
Table 4.4 Descriptive Statistics of OCB by Gender.........29
Table 4.5 Independent-Sample T test : Gender on Job Satisfaction..............................................29
Table 4.6 Independent-Sample T test : Gender on OCB.......29
Table 4.7 Cross-Tabulation for Age Groups and Employment Status....................................................30
Table 4.8 Descriptive Statistics of Age Groups on Job Satisfaction..............................................30
Table 4.9 Descriptive Statistics of Age Groups on OCB.....30
Table 4.10 Oneway ANOVA: Age Group on Job Satisfaction....31
Table 4.11 Oneway ANOVA: Age Group on OCB.................31
Table 4.12 Cross-tabulation for Education and Employment Status....................................................31
Table 4.13 Descriptive Statistics of Education Groups on Job Satisfaction..........................................32
Table 4.14 Descriptive Statistics of Education Groups on OCB.......................................................32
Table 4.15 Oneway ANOVA: Education Groups on Job Satisfaction..............................................32
Table 4.16 Oneway ANOVA: Education Groups on OCB..........32
Table 4.17 Cross-tabulation for Employment Length and Employment Status.........................................33
Table 4.18 Descriptive Statistics of Employment Length on Job Satisfaction..........................................33
Table 4.19 Descriptive Statistics of Employment Length on OCB.......................................................34
Table 4.20 Oneway ANOVA: Employment Length on Job Satisfaction..............................................34
Table 4.21 Oneway ANOVA: Employment Length on OCB.........34
Table 4.22 Pearson Chi-square Tests of Association: Demographics and Employment Status........................35
Table 4.23 Summary of ONEWAY ANOVAs: Demographics on JS and OCB.......................................................35
Table 4.24 Descriptive Statistics of Job Satisfaction by Employment Status.........................................36
Table 4.25 Independent Sample T-test: Employment Status on Job Satisfaction..........................................36
Table 4.26 Descriptive Statistics of OCB by Employment Status....................................................37
Table 4.27 Independent Sample T-test: Employment Status on OCB.......................................................37
Table 4.28 Pearson’s Product Moment Correlation Coefficients between Job Satisfaction and OCB for Contractors...............................................37
Table 4.29 Pearson’s Product Moment Correlation Coefficients between Job Satisfaction and OCB for Employees.................................................38
Table 4.30 Summary of Null Hypotheses.....................38
Table 4.31 Descriptive Statistics of Sub-scales of Job Satisfaction and OCB by Employment Status.................39
Table 4.32 Independent Sample T-test: Employment Status on Sub-scales of Job Satisfaction and OCB....................40
Table 4.33 Pearson Product-moment Correlation Coefficients between Sub-scale of Job Satisfaction and OCB for Contractors...............................................41
Table 4.34 Pearson Product-moment Correlation Coefficients between Sub-scale of Job Satisfaction and OCB for Employees.................................................41
Table 4.35 Multiple Regression for Gender, Age, Education, Employment Length and Employment Status on Job Satisfaction..............................................42
Table 4.36 Multiple Regression for Gender, Age, Education, Employment Length and Employment Status on OCB............42
Table 4.37 Partial Correlations of Job Satisfaction and OCB for Contractors and Employees.............................43
Table 4.38 Descriptive Statistics of Job Satisfaction on the Preference of Contractor..............................43
Table 4.39 Descriptive Statistics of OCB on the Preference of Contractor.............................................44
Table 4.40 Summary of Hypotheses..........................44
                                

Albrecht, D. G. (1998). Reaching new heights. Workforce. 77, 42-48.
Bateman, T. S. and Organ, D. W. (1983). Job satisfaction and the good soldier: the relationship between affect and employee citizenship. Academy of Management Journal, 26, 587-595.
Becker, T. E., and Vance, R. J. (1993). Construct validity of three types of organizational citizenship behavior an illustration of the direct model with refinements. Journal of Management, 19(3), 663-82.
Belou, P. M. (1964). Exchange and power in social life. NY: John Wiley.
Belous, R. (1989). The contingent economy: The growth of the temporary, part-time, and subcontracted workforce. Washington, DC: National Planning Association.
Borman, W. C., & Motoewidlo, S. J. (1997). Task performance and contextual performance: the meaning for personnel selection research. Human Performance, 10(2), 99-109.
Brayfield, A. H., & Rothe, H. F. (1951). An index of job satisfaction. Journal of Applied Psychology, 35, 307-311.
Bridges, W. (1994). Jobshift: How to prosper in a working place without jobs. MA: Addision-Wesley.
Callaghan, P., & Hartman, H. (1991). Contingent work. Washington, DC: Economic Policy Institute.
Chauffins, S. (1998). The other side of Japanese leadership. Organizational Development Journal, 16(2), 9-19.
Dawis, R. V., England, G. W., & Lofquist, L. H. (1964). A theory of work adjustment. MN: University of Minnesota, Industrial Relations Center.
Farh, J. L., Podsakoff, P. M. & Organ, D. W. (1990). Accounting for organizational citizenship behavior: Leader fairness and task scope versus satisfaction. Journal of Management, 16(4), 705-721.
Folger, R. (1993). Justice, motivation, and performance beyond role requirements. Employee Responsibilities and Rights Journal, 6(3), 185-194.
Gallup, S., Sauder, C., Nelson, R., & Cerveny, R. (1997). The use of temporary staff and managers in a local government environment. Communication Research, 24(6), 698-730.
Hackman, J. R., & Oldman, G. R. (1975). Development of the Job Diagnostic Survey. Journal of Applied Psychology, 60, 159-170.
Julie C., Russell C., & Christian V. (2007). The benefits of Justice for Temporary Workers. Group & Organization Management, 32(2), 176.
Kidder, D. L. (1998). Temporary, part-time, and full-time nurses: Psychological contracts and the performance of extra-role behaviors. National Academy of Management Meetings. San Diego, CA.
Konovsky, M. A., & Pugh, S. D. (1994). Citizenship behavior and social exchange. Academy of Management Journal, 37(3), 656-669.
Krausz, M., Brandwein, T., & Fox, S. (1995). Work attitudes and emotional responses of permanent, voluntary, and involuntary temporary-help employees: An exploratory study. Applied Psychology: An International Review, 44(3), 217-232.
Lee-Ross, D., & Johns, N. (1995). Dimentionality of the Job Diagnostic Survey among distinct subgroups of seasonal hotel workers. Hospitality Research Journal, 19(2), 31-42.
Lewis, W. M., & Molloy, N. H. (1991). How to choose and use temporary services. NY: American Management Association.
Lungberg, C. C. (1994). Forms of resistance by temporary hospitality employees. Hospitality Research Journal, 18(2), 127-135.
Maria J. C. & Filipa C. (2006). Different Temporary Work Status, Different Behaviors in Organization. Journal of Business and Psychology, 20(3), 351-367.
Messer, M. (1994a). How to work successfully with a temporary employee. Business Credit, 96, 14-16.
Messer, M, (1994b). Keeping temporary motivated: Guidelines for making the most of your relationship with temporary employees. Business Credit, 96, 19-22.
Michael, B. (1997). Permanent temps. Government Executive, 29(3), 40-44.
Moorman, R. H. (1993). The influence of cognitive and affective-based job satisfaction measures on the relationship between satisfaction and organizational citizenship behavior. Human Relations, 46, 759-776.
Moorman, R. H., Blakely, G., & Niehoff, B. P. (1998). Does perceived organizational support mediate the relationship between procedural justice and organizational citizenship behavior? Academy of Management Journal, 41, 351-357.
Morrison, E.W. (1994). Role definitions and organizational citizenship behavior: the importance of the employee’s perspective. Academy of Management Journal, 37, 1543-1567.
Negry, C. (1993). Gender, time, and reduced work. NYC: State University of New York Press.
Nollen, S., & Axel, H. (1996). Managing contingent workers: How to reap the benefits and reduce the risks. NYC: American Management Association.
Organ, D. W. (1988). Organizational citizenship behavior: The good soldier syndrome. Lexington, MA: Lexington Books.
Organ, D. W. & Konosky, M. (1989). Cognitive versus affective determinants of organizational citizenship behavior. Journal of Applied Psychology, 74, 157-164.
Organ, D. W., & Lingl, A. (1995). Personality, satisfaction, and organizational citizenship behavior. The Journal of Social Psychology, 135, 339-350.
Parker, R. E. (1994). Flesh peddlers and warm bodies: The temporary help industry and its workers. New Brunswick, NJ: Rutgers University Press.
Penner, L. A., Midili, A. R., & Kegelmeyer, J. (1997). Beyond job attitudes: A personality and social psychology perspective on the causes of organizational citizenship behavior. Human performance, 10(2), 111-131.
Price, J. L., & Mueller, C. W. (1986). Handbook of organizational measurement. MA: Pitman Publishing.
Polivka, A. E., & Nardone, T. (1989). On the definition of “contingent work.” Monthly Labor Review, 112, 9-16.
Puffer, S. M. (1987). Pro-social behavior, non-compliant behavior and work performance among commission salespeople. Journal of Applied Psychology, 53, 422-443.
Robert C. L., Sandy J. W. & Maria L. K. (2003). The dual commitments of contingent workers: An examination of contingents’ commitment to the agency and the organization. Journal of Organizational Behavior, 24(5), 609-625.
Rogers, J. K. (1995). Just a temp. Experience and structure of alienation in temporary clerical employment. Work and Occupation, 22(2), 137-166.
Schnake, M. (1991). Organizational citizenship: A review, proposed model, and research agenda. Human Relations, 44, 735.
Sias, P. M., Kramer, M. W., & Jenkins, E. (1997). A comparison of the communication behaviors of temporary employees and new hires. Communication Research. 24(6), 731-754.
Smith, C. A., Organ, D. W. & Near, J. P. (1983). Organizational Citizenship Behavior: Its Nature and Antecedents. Journal of Applied Psychology, 68(4), 653-663.
Smith, P. C., Kendall, L. M. & Hulin, C. L. (1969). The measurement of satisfaction in work and retirement: A strategy for the use of attitudes. Chicago: Rand McNally.
Spector P. E. (1985). Measurement of human service staff satisfaction: Development of the Job Satisfaction Survey. American Journal of Community Psychology, 13, 693-713.
Stephen, P. B. (2006). A profile of temporary and contract employees: Who they are and what they do. Alexandria, VA：American Staffing Association.
Thibant, J. W., & Kelly, H. H. (1959). The social psychology of groups. New York: Wiley.
Van Dyne, L. & Ang, S. (1998). Organizational citizenship behavior of contingent workers in Singapore. Academy of Management Journal, 41, 692-703.
Williams, L. J., & Anderson, S. E. (1991). Job satisfaction and organizational commitment as predictors of organizational citizenship behavior and in-role behaviors. Journal of Management, 17, 601-617.
行政院勞委會 (民95)。【事業單位使用派遣勞工概況】。未出版之統計數據。

簡易檢索 / 詳目顯示

相關論文