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研究生：	Cesar Oswaldo Alas Rivas
論文名稱：	The Relationship of HR Roles and HR Practices with Organizational Performance in Financial Institutions in El Salvador
指導教授：	張媁雯 Chang, Wei-Wen
學位類別：	碩士 Master
系所名稱：	國際人力資源發展研究所 Graduate Institute of International Human Resource Developmemt
論文出版年：	2011
畢業學年度：	99
語文別：	英文
論文頁數：	74
中文關鍵詞：	人力資源角色、人力資源實務、組織績效
英文關鍵詞：	HR roles, HR practices, organization performance
論文種類：	學術論文
相關次數：	點閱：103 下載：14
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Following existing literature in different contexts, this study explored the HR roles and HR practices and their relationship with organizational performance in financial institutions in El Salvador. Based on a previous exploratory study conducted in El Salvador, the HR roles seem to be more functional oriented than that of a business partner that generates value to the organization. This study used Ulrich’s HR roles model as well as the Cranet HR practices survey, to determine the relationship with firm performance. Such performance was gathered from Fitch ratings publications during the year of 2010. Both instruments, especially the HR practices survey, went through an intensive validation process to adjust them to the contextual targeted location. They were translated into Spanish and distributed among the sample. The sample of this study was comprised of those financial institutions registered in El Salvador and listed by Fitch Ratings, Central America. Correlation and Regression were employed to determine the relationship. Based on the outcomes from the data analysis, partial relationship was found regarding both HR roles and HR practices towards organizational performance. In addition to the findings that partially support the hypothesis, this study reports the responses per item that showed high percentages in regards to “I don’t know” or “No use” options which led the conclude that the theories on HR roles and practices might be fairly new to the sample in the study.

Abstract    l
Table of Contents    III
List of Tables         IV
List of Figures         V
CHAPTER I. BACKGROUND OF THE STUDY    1
El Salvador Overview    2
Purpose of the Study    5
Research Questions    5
Research Hypotheses    5
Delimitations            5
Definition of Terms    6
CHAPTER II. LITERATURE REVIEW    7
Human Resource Roles    7
Human Resource Management Practices    12
Firm Performance            21
CHAPTER III. METHODOLOGY    27
Research Framework    27
Research Instrumentation    29
Data Collection            37
Data Analysis            38
CHAPTER IV. FINDINGS AND DISCUSSION    39
Descriptive Statistics    40
Reliability            41
Hypotheses Testing    42
Discussion            49
CHAPTER V. CONCLUSIONS AND SUGGESTIONS    52
Conclusions            52
Implications for Practice            53
Implications for Future Research    54
Limitations                            54
Future Research Suggestions            55
REFERENCES    56
APPENDIX A. INSTRUMENT DEMOGRAPHICS    62
APPENDIX B. HR PRACTICES SURVEY    63
APPENDIX C. THE HR ROLES SURVEY    66
APPENDIX D. HUMAN RESOURCE ROLE-ASSESSMENT SURVEY      68
APPENDIX E. SPANISH COMPLETE VERSION OF HR ROLES/PRACTICES SURVEY    69

LIST OF TABLES
Table 2. 1   HR Roles Evolution    9
Table 2. 2   Summary of Studies in HRM Practices    14
Table 2. 3   Studies Examining the HR-Performance Relationship    16
Table 2. 4   Summary of Major Research Studies in HR–Organizational Performance  Relationships    22
Table 3. 1   Salvadoran Financial Institutions According to Fitch Ratings            29
Table 3. 2   Fitch Rating Attribute and Numerical Value, up to December 31st, 2010.    35
Table 4. 1   Summary of SPSS Methods Used per Instrumen  39
Table 4. 2   Summary Descriptive Statistics for the Sample Background (N=102)    40
Table 4. 3   HR Roles Reliability Test per Instrument and Dimension (N=102)    41
Table 4. 4   HR Practices Reliability Test per Instrument and Categories (N=102)    42
Table 4. 5   HR Roles Survey Mean, Standard Deviation, and Coefficient (N=102)    43
Table 4. 6   Lineal Regression for HR Roles Model    43
Table 4. 7   HR Practices Mean, Standard Deviation, and Coefficient (N=83)    44
Table 4. 8   Lineal Regression for HR Practices Model at a Categorical Level    45
Table 4. 9   Summary of Findings for HR Roles and HR Practices Surveys    46
Table 4. 10 HR Practices Survey Descriptive Statistics-Item Percentage            47

LIST OF FIGURES
Figure 2.1  HR Roles in Building a Competitive Organization (Ulrich, 1997)    8
Figure 3.1  Framework of the Study    27
Figure 3.2  Proposed Model to Explore the HR Practices in Different Contexts by Alas & Chang (2011).    32
                                

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