研究生: |
石熙德 Hildeberto Manuel Seca |
---|---|
論文名稱: |
The Effects of Organizational Trust on Knowledge Sharing, Organizational Learning and Academic Satisfaction of International Students in Taiwan The Effects of Organizational Trust on Knowledge Sharing, Organizational Learning and Academic Satisfaction of International Students in Taiwan |
指導教授: |
施正屏
Shih, Cheng-Ping |
學位類別: |
碩士 Master |
系所名稱: |
國際人力資源發展研究所 Graduate Institute of International Human Resource Developmemt |
論文出版年: | 2016 |
畢業學年度: | 104 |
語文別: | 英文 |
論文頁數: | 114 |
中文關鍵詞: | organizational trust 、knowledge sharing 、organizational learning 、academic satisfaction 、international students in Taiwan |
英文關鍵詞: | organizational trust, knowledge sharing, organizational learning, academic satisfaction, international students in Taiwan |
DOI URL: | https://doi.org/10.6345/NTNU202204549 |
論文種類: | 學術論文 |
相關次數: | 點閱:177 下載:11 |
分享至: |
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
Globalization converted into an inevitable occasion that brings new effect in education area. Due to this new trend, higher education in Taiwan have turned to more internationalized with international students from all region of the world. Nevertheless, by pursuing their studies in the new country and new institution, those students will be facing new dilemma or academic satisfaction barrier such as organizational trust, knowledge sharing, and organizational learning. Thus, this study examined and analyzed the effect and relationship of organizational trust on knowledge sharing, organizational learning and academic satisfaction from the perceptive of international students studying in Taiwan. A quantitative study was implemented and statistical analysis was used to test the relationship of each variables. The study uses Partial Least Squares (PLS) and Statistical Package for the Social Sciences (SPSS), as a tool to analyze data collected, including the descriptive statistics, coefficient of determination (R2), path coefficients, t-value, bootstrapping, Cronbach’s Alpha, Composite Reliability results, average variance extracted (AVE), correlation, Standardized Root Mean Square Residual, Heterotrait-Monotrait Ratio, Fornell-Larcker Criterion. The primary data for the study was collected from 225 international students studying in Taiwan. The empirical results of the study show the positive and strong significant relationship between organizational trust and knowledge sharing, organizational trust and organizational learning, organizational trust and academic satisfaction, knowledge sharing and organizational learning, organizational learning and academic satisfaction.
Globalization converted into an inevitable occasion that brings new effect in education area. Due to this new trend, higher education in Taiwan have turned to more internationalized with international students from all region of the world. Nevertheless, by pursuing their studies in the new country and new institution, those students will be facing new dilemma or academic satisfaction barrier such as organizational trust, knowledge sharing, and organizational learning. Thus, this study examined and analyzed the effect and relationship of organizational trust on knowledge sharing, organizational learning and academic satisfaction from the perceptive of international students studying in Taiwan. A quantitative study was implemented and statistical analysis was used to test the relationship of each variables. The study uses Partial Least Squares (PLS) and Statistical Package for the Social Sciences (SPSS), as a tool to analyze data collected, including the descriptive statistics, coefficient of determination (R2), path coefficients, t-value, bootstrapping, Cronbach’s Alpha, Composite Reliability results, average variance extracted (AVE), correlation, Standardized Root Mean Square Residual, Heterotrait-Monotrait Ratio, Fornell-Larcker Criterion. The primary data for the study was collected from 225 international students studying in Taiwan. The empirical results of the study show the positive and strong significant relationship between organizational trust and knowledge sharing, organizational trust and organizational learning, organizational trust and academic satisfaction, knowledge sharing and organizational learning, organizational learning and academic satisfaction.
References
Ahmed, I., Nawaz, M. M., Ahmad, Z., Ahmad, Z., Shaukat, M. Z., Usman, A., & Ahmed, N. (2010). Does service quality affect students' performance? Evidence from institutes of higher learning. African Journal of Business Management, 4(12), 25-27.
Ahmed, S., & Masud, M. M. (2014). Measuring service quality of a higher educational institute towards student satisfaction. American Journal of Educational Research, 2(7), 447-455.
Alves, H., & Raposo, M. (2010). The influence of university image on student behavior. International Journal of Educational Management, 24(1), 73-85.
Aldridge, S., & Rowley, J. (2001). Conducting a withdrawal survey. Quality in Higher Education, 7(1), 55-63.
Anderson, E. W., Fornell, C., & Lehmann, D. R. (1994). Customer satisfaction, market share, and profitability: Findings from Sweden. The Journal of Marketing, 58(3), 53-66.
Anderson, J. C., & Narus, J. A. (1990). A model of distributor firm and manufacturer firm working partnerships. The Journal of Marketing, 54(1), 42-58.
Arambewela, R., & Hall, J. (2006). A comparative analysis of international education satisfaction using SERVQUAL. Journal of Services Research, 6(3), 141-163.
Arambewela, R., & Hall, J. (2008). A model of student satisfaction: International postgraduate students from Asia. European Advances in Consumer Research, 8(1), 129-135.
Arambewela, R., & Hall, J. (2009). An empirical model of international student satisfaction. Asia Pacific Journal of Marketing and Logistics, 21(4), 555-569.
Arambewela, R., Hall, J., & Zuhair, S. (2006). Postgraduate international students from Asia: Factors influencing satisfaction. Journal of Marketing for Higher Education, 15(2), 105-127.
Ardichvili, A., Page, V., & Wentling, T. (2003). Motivation and barriers to participation in virtual knowledge-sharing communities of practice. Journal of Knowledge Management, 7(1), 64-77.
Argote, L. (1999). Organizational learning: Creating, retaining and transferring knowledge. Norwell, MA: Kluwer Academic Publishers. Retrieved from https://www.jstor.org/stable/pdf/2667112.pdf?_=1466261358715
Argote, L., Ingram, P., Levine, J. M., & Moreland, R. L. (2000). Knowledge transfer in organizations: Learning from the experience of others. Organizational Behavior and Human Decision Processes, 82(1), 1-8.
Argris, C., & Schon, D. A. (1978). Organization learning: A theory of action perspective reading. Reading, Mass: Addison Wesley. Retrieved from http://ih-vm- cisreis.c.mad.interhost.com/REIS/PDF/REIS_077_078_19.pdf
Asaduzzaman, M. H., & Rahman, M. (2013). Service quality and student satisfaction: A case study on private universities in Bangladesh. International Journal of Economics, Finance and Management Sciences, 1(3), 128-135.
Bakker, M., Leenders, R. T. A., Gabbay, S. M., Kratzer, J., & Van Engelen, J. M. (2006). Is trust really social capital? Knowledge sharing in product development projects. The Learning Organization, 13(6), 594-605.
Barber, B. (1983). The logic and limits of trust (6th edition.). New Brunswick, NJ: Rutgers University Press. Retrieved from http://est.sagepub.com/content/1/1/19.full.pdf+html
Barney, J. B., & Hansen, M. H. (1994). Trustworthiness as a source of competitive advantage. Strategic Management Journal, 15(1), 175-190.
Berggren, C., Bergek, A., Bengtsson, L., Hobday, M., & Söderlund, J. (2011). Knowledge integration and innovation: Critical challenges facing international technology- based firms. Oxford: Oxford University Press. Retrieved from www.oxfordscholarship.com/view/10.1093/acprof:oso/9780199693924.001.0001/acpr of-9780199693924
Bhattacharya, R., Devinney, T. M., & Pillutla, M. M. (1998). A formal model of trust based on outcomes. Academy of Management Review, 23(3), 459-472.
Bitner, M. J., & Hubbert, A. R. (1994). Encounter satisfaction versus overall satisfaction versus quality. Service quality: New directions in Theory and Practice, Rust, R.T., and Oliver, R.L. (Eds.). London: Sage. 55(1), 72-94.
Bontis, N. (1998). Managing organizational knowledge by diagnosing intellectual capital: framing and advancing the state of the field. International Journal of Technology Management, 18(8), 433-446.
Brochado, A. (2009). Comparing alternative instruments to measure service quality in higher education. Quality Assurance in Education, 17(2), 174-190.
Brockman, B. K., & Morgan, R. M. (2003). The role of existing knowledge in new product innovativeness and performance. Decision Sciences, 34(2), 385-419.
Brown, S. L., & Eisenhardt, K. M. (1995). Product development: Past research, present findings, and future directions. Academy of Management Review, 20(2), 343-378.
Calantone, R. J., Cavusgil, S. T., & Zhao, Y. (2002). Learning orientation, firm innovation capability, and firm performance. Industrial Marketing Management, 31(6), 515 524.
Carey, K., Cambiano, R. L., & De Vore, J. B. (2002). Student to faculty satisfaction at a Midwestern university in the United States. HERDSA. Retrieved from http://web.archive.org/web/*/http://www.ecu.edu.au/conferences/herdsa/main/papers/r ef/pdf/Carey.pdf
Chang, S. C., & Lee, M. S. (2007). A study on relationship among leadership, organizational culture, the operation of learning organization and employees’ job satisfaction. The Learning Organization, 14(2), 155-185.
Chaston, I., Badger, B., Mangles, T., & Sadler-Smith, E. (2001). Organizational learning style, competencies and learning systems in small, UK manufacturing firms. International Journal of Operations & Production Management, 21(11), 1417-1432.
Chen, S. H. (2009). A study of international students' life situation-A case study of the international students in university of Twente. (Master´s thesis). Retrieved from http://essay.utwente.nl/60378/1/MSc_Sheng-He_Chen.pdf
Chin, W. W. (1998). The partial least squares approach to structural equation modeling. Modern Methods for Business Research, 295(2), 295-336.
Chin Wei, C., Siong Choy, C., Geok Chew, G., & Yee Yen, Y. (2012). Knowledge sharing patterns of undergraduate students. Library Review, 61(5), 327-344.
Cho, N., Li, G., & Su, C. J. (2007). An empirical study on the effect of individual factors on knowledge sharing by knowledge type. Journal of Global Business and Technology, 3(2), 1-15.
Chou, C. C., Liu, L. J., Huang, S. F., Yih, J. M., & Han, T. C. (2011). An evaluation of airline service quality using the fuzzy weighted SERVQUAL method. Applied Soft Computing, 11(2), 2117-2128.
Chou, C. P., Roberts, A., & Ching, G. S. (2012). A study on the international students’ perception and norms in Taiwan. International Journal of Research Studies in Education, 1(2), 71-84.
Chou, S. W. (2003). Computer systems to facilitating organizational learning: IT and organizational context. Expert Systems with Applications, 24(3), 273-280.
Clark, H. H., & Brennan, S. E. (1991). Grounding in communication. Perspectives on Socially Shared Cognition, L.B Resnick, Lewine and S.D Teasley (Eds.) Washington, DC, 13(1), 127-149.
Cohen, M. and Sproull, L. (1996). Organizational learning. London: Sage Publications. Retrieved from http://ecsocman.hse.ru/text/19174631/
Cook, J., & Wall, T. (1980). New work attitude measures of trust, organizational commitment and personal need non-fulfillment. Journal of Occupational Psychology, 53(1), 39-52.
Covey, S. M. (2006). The speed of trust: The one thing that changes everything. New York, NY: Simon and Schuster. Retrieved from https://www.tn.gov/assets/entities/hr/attachments/
Speed_of_Trust_Executive_Book_Summary.pdf
Crossan, M., & Guatto, T. (1996). Organizational learning research profile. Journal of Organizational Change Management, 9(1), 107-112.
Cruise-O'Brien, R. (2001). Trust: Releasing the energy to succeed. Chichester, UK: John Wiley & Sons, Ltd. Retrieved from http://download-books.pp.ua/45498-trust-releasing- the-energy-to-succeed-rita-cruise-obrien.html#
Culbert, S. A., & McDonough, J. J. (1985). Radical management: Power politics and the pursuit of trust. New York, NY: Simon and Schuster. Retrieved from http://ezurl.co/download/radical%20management%20power%20politics%20and%20h
e%20pursuit%20of%20trust
Cummings, J. N. (2004). Work groups, structural diversity, and knowledge sharing in a global organization. Management Science, 50(3), 352-364.
Cummings, L. L., & Bromiley, P. (1996). The organizational trust inventory (OTI). Trust in organizations: Frontiers of Theory and Research. Thousand Oaks, CA: Sage.
Currall, S. C., & Epstein, M. J. (2003). The fragility of organizational trust: Lessons from the rise and fall of Enron. Organizational Dynamics, 32(2), 193-206.
Darr, E. D., & Kurtzberg, T. R. (2000). An investigation of partner similarity dimensions on knowledge transfer. Organizational Behavior and Human Decision Processes, 82(1), 28-44.
Debowski, S. (2005). Knowledge management: A strategic management perspective. Australia: John Wiley & Sons. Retrieved from https://pt.scribd.com/doc/6759348/DBA
-1735-Knowledge-Management
Dedeke, A. (2003). Service quality: a fulfilment-oriented and interactions-centred approach. Managing Service Quality: An International Journal, 13(4), 276-289.
Deutsch, M. (1958). Trust and suspicion. Journal of Conflict Resolution, 2(4), 265-279.
Dill, D. D. (1999). Academic accountability and university adaptation: The architecture of an academic learning organization. Higher Education, 38(2), 127-154.
Dixon, N. M. (1999). The organizational learning cycle: How we can learn collectively. (2nd edition.). Hampshire: Gower Publishing Company, Ltd. Retrieved from http://www.uky.edu/~gmswan3/575/ KM_and_OL.pdf
Dodgson, M. (1993). Organizational learning: a review of some literatures. Organization Studies, 14(3), 375-394.
Donaldson, B., & Runciman, F. (1995). Service quality in further education: an insight into management perceptions of service quality and those of the actual service provider. Journal of Marketing Management, 11(3), 243-256.
Doney, P. M., Cannon, J. P., & Mullen, M. R. (1998). Understanding the influence of national culture on the development of trust. Academy of Management Review, 23(3), 601-620.
Durkheim, E. (2014). The division of labor in society. New York, NY: Simon and Schuster. Retrieved from http://ebookinga.com/pdf/the-division-of-labor-in-society-pdf-emile- 220106875.html
Easterby-Smith, M. (1997). Disciplines of the learning organization: contributions and critiques. Human Relations, 50(9), 1085-113.
Ellis, K., & Shockley-Zalabak, P. (1999). Communicating with management: Relating trust to job satisfaction and organizational effectiveness. In National Communication Association Convention, Chicago, IL.
Ellis, K., & Shockley‐Zalabak, P. (2001). Trust in top management and immediate supervisor: The relationship to satisfaction, perceived organizational effectiveness, and information receiving. Communication Quarterly, 49(4), 382- 398.
Elliott, K. M., & Healy, M. A. (2001). Key factors influencing student satisfaction related to recruitment and retention. Journal of Marketing for Higher Education, 10(4), 1-11.
Elliott, K. M., & Shin, D. (2002). Student satisfaction: An alternative approach to assessing this important concept. Journal of Higher Education Policy and Management, 24(2), 197-209.
Farrell, M., & Mavondo, F. T. (2004). The effect of downsizing strategy and reorientation strategy on a learning orientation. Personnel Review, 33(4), 383-402.
Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 13(2), 39-50.
Fiol, C. M., & Lyles, M. A. (1985). Organizational learning. Academy of Management Review, 10(4), 803-813.
Garratt, B. (1995). An old idea that has come of age. People Management, 1(19), 25-28.
Garvin, D. A. (2000). Learning in action: A guide to putting the learning organization to work. Harvard: Harvard Business School Press. Retrieved from http://vedpuriswar.org/Book_Review/Learning/Learning%20in%20action.pdf
Ghadirian, H., Ayub, A. F. M., Silong, A. D., Bakar, K. B. A., & Zadeh, A. M. H. (2014).Knowledge sharing behavior among students in learning environments: A review of literature. Asian Social Science, 10(4), 38-39.
Gibbert, M., & Krause, H. (2002). Practice exchange in a best practice marketplace. Davenport T.H & Probst G.J.B (Eds.), Knowledge Management Case Book: Siemens Best Practices (pp. 89-105). Publicis Corporate Publishing, Erlangen, Gemany.
Giese, J. L., & Cote, J. A. (2000). Defining consumer satisfaction. Academy of Marketing Science Review, 1(1), 1-22.
Giffin, K. (1967). The contribution of studies of source credibility to a theory of interpersonal trust in the communication process. Psychological Bulletin, 68(2), 104- 108.
Gilaninia, S., Rankouh, M. A. A., & Gildeh, M. A. P (2013). Overview on the importance of organizational learning and learning organization. Journal of Research and Development, 1(2), 44-47.
Gillis, T. (2003). More than a social virtue: public trust among organizations’ most valuable assets. Communication World, 20(3), 10-11.
Goffman, E. (1963). Behavior in public places: Notes on the social order of gatherings. New York, NY: The Free Press of Glencoe. Retrieved from https://upenn.instructure.com/
courses/1243137/files/47604196/download?verifier
Gold, E. (2001). Customer service: a key unifying force for today’s campus. Net Results, National Association of Student Personnel Administrators, 22(4), 16-18.
Gould, J. M. (2009). Understanding organizations as learning systems. Strategic Learning in a Knowledge Economy, 19(6), 56-59.
Gruber, T., Fuß, S., Voss, R., & Gläser-Zikuda, M. (2010). Examining student satisfaction with higher education services: Using a new measurement tool. International Journal of Public Sector Management, 23(2), 105-123.
Gudykunst, W. B. (2005). Theorizing about intercultural communication. Thousand Oaks, CA: Sage. Retrieved from https://uk.sagepub.com/en-gb/asi/theorizing-about-intercultural -communication/book225618
Gutman, J., & Miaoulis, G. (2003). Communicating a quality position in service delivery: an application in higher education. Managing Service Quality: An International Journal, 13(2), 105-111.
Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2006). Multivariate data analysis (6th edition.). Upper Saddle River, NJ: Pearson Prentice Hall. Retrieved from http://library.wur.nl/WebQuery/clc/1809603
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multirative Data Analysis: A Global perspective (7th edition.). Upper Saddle River, NJ: Pearson Prentice Hall. Retrieved from https://www.education.umd.edu/EDMS/courses/ syllabi/Spring2006/EDMS771S06.pdf
Hair, J. F., Ringle, C. M., & Sarstedt, M. (2011). PLS-SEM: Indeed a Silver Bullet. The Journal of Marketing Theory and Practice, 19(2), 139-152.
Ham, C. L. (2003). Service quality, customer satisfaction, and customer behavioral intentions in higher education. (Unpublished doctoral dissertation). Nova Southeastern University, United States.
Hanaysha, J. R., Abdullah, H. H., & Warokka, A. (2011). Service quality and students’satisfaction at higher learning institutions: The competing dimensions of Malaysian Universities’ competitiveness. The Journal of Southeast Asian Research, 3(3), 1-10.
Hansen, M. T. (1999). The search-transfer problem: The role of weak ties in sharing Knowledge across organization subunits. Administrative Science Quarterly, 44(1), 82-111.
Hardin, R. (2002). Trust and trustworthiness. New York, NY: Russell Sage Foundation. Retrieved from http://www.nyu.edu/gsas/dept/politics/faculty/hardin/research/ Trustworthiness.pdf
Hardin, R. (1991). Trusting persons, trusting institutions. In R. J. Zeckhauser (Eds.), Strategy and Choice. Cambridge, MA: MIT Press. Retrieved from http://www.colbud.hu/ honesty-trust/sztompka/pub01.pdf
Harvey, L., Plimmer, L., Moon, S., & Geall, V. (1997). Student Satisfaction Manual. Buckingham: Society for Research into Higher Education and Open University Press. Retrieved from http://qualityresearchinternational.com/esecttools/relatedpubs/New% 20Realities.pdf
Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115-135.
Hennig‐Thurau, T., & Klee, A. (1997). The impact of customer satisfaction and relationship quality on customer retention: A critical reassessment and model development. Psychology & Marketing, 14(8), 737-764.
Hong, J. C. (2001). Knowledge Innovation and Organization Learning (2nd ed.). Taipei: Wu-Nan Book Inc. Publication Company, Taipei.
Hosmer, L. T. (1995). Trust: The connecting link between organizational theory and philosophical ethics. Academy of Management Review, 20(2), 379-403.
Howard, J. A., & Sheth, J. N. (1969). The Theory of Buyer Behavior (14th ed.). New York, NY: John Wiley and Sons. Retrieved from https://pt.scribd.com/doc/61726398/A- Theory-of-Buyer-Behavior-JA-Howard-JN-Sheth-1969
Hu, L. T., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling: A Multidisciplinary Journal, 6(1), 1-55.
Huber, G. P. (1991). Organizational learning: The contributing processes and the literatures. Organization Science, 2(1), 88-115.
Husted, K., & Michailova, S. (2002). Diagnosing and fighting knowledge-sharing hostility. Organizational Dynamics, 31(1), 60-73.
Ilias, A. H., & Rahman, H. F. A. RA & Yasoa, MR b. (2008). Student satisfaction and service quality-any differences in demographic factors. International Business Research, 1(4), 131-143.
Ismail, A., Abdullah, M. M. B., & Francis, S. K. (2009). Exploring the relationships among service quality features, perceived value and customer satisfaction. Journal of Industrial Engineering and Management, 2(1), 230-250.
Jantunen, A. (2005). Knowledge-processing capabilities and innovative performance: an empirical study. European Journal of Innovation Management, 8(3), 336-349.
Jayawardena, C. (2001). Challenges in international hospitality management education. International Journal of Contemporary Hospitality Management, 13(6), 310-315.
Jer Yuen, T., & Shaheen Majid, M. (2007). Knowledge-sharing patterns of undergraduate students in Singapore. Library Review, 56(6), 485-494.
Jerez-Gomez, P., Céspedes-Lorente, J., & Valle-Cabrera, R. (2005). Organizational learning capability: a proposal of measurement. Journal of Business Research, 58(6), 715-725.
Kasper, H., Van Helsdingen, P., & de Vries Jr, W. (1999). Services marketing management: An international perspective. Chichester, UK: John Wiley & Sons Ltd. Retrieved from https://www.amazon.com/Services-Marketing-Management-InternationalPerspective /dp/0471984906
Kennedy, P. (1979). A Guide to econometrics. Oxford: Oxford University. Retrieved from http://facweb.knowlton.ohio-state.edu/pviton/courses/crp8703/kennedy-1-3.pdf
Khalaf, G. (2011). Suggested ridge regression estimators under multicollinearity, Journal of Natural and Applied Sciences, 15(7), 170-193.
Ko, S. L. (2008, February 12). International students in Taiwan at an all-time high. The Taipei Times. Retrieved from http://www.taipeitimes.com/News/taiwan/archives/2008/02/12/ 2003400913
Kotler, P. (2000). Marketing management: The millennium edition. Englewood Cliffs, NJ: Prentice Hall. Maxham, JG Jr & Netemeyer, RG (2002) Modeling customer perceptions of complaint handling over time: the effects of perceived justice on satisfaction and intent. Journal of Retailing, 78(4), 239-252.
Kotler, P., & Clarke, R. N. (1987). Marketing for health care organizations. New Jersey: Prentice-Hall. Retrieved from http://190.146.244.183:8080/jspui/handle/123456789 /126
Kouzes, J. M., & Posner, B. Z. (2006). The leadership challenge (Vol. 3). Australia: John Wiley & Sons. Retrieved from https://nclp.umd.edu/resources/bookreviews/BookReview- The%20_Leadership_Challenge-Truesdell-2011.pdf
Kyoon Yoo, D., & Ah Park, J. (2007). Perceived service quality: Analyzing relationships among employees, customers, and financial performance. International Journal of Quality & Reliability Management, 24(9), 908-926.
Larzelere, R. E., & Huston, T. L. (1980). The dyadic trust scale: Toward understanding interpersonal trust in close relationships. Journal of Marriage and the Family, 42(3), 595-604.
Lee, D., & Stajkovic, A. D. (2005). Interpersonal trust and emotion as predictors of cooperation in work teams. Academy of Management, Managerial and Organizational Cognition, 20(4), 39-42.
Levitt, B., & March, J. G. (1988). Organizational learning. Annual Review of Sociology, 14(1), 319-340.
Lewicki, R. J., & Bunker, B. B. (1995). Trust in relationships: A model of development and decline. In B. B. Bunker, J. Z. Rubin & Associates (Eds.), Conflict, Cooperation and Justice (pp. 133-173). San Francisco: Jossey-Bass.
Lewis, J. D., & Weigert, A. (1985). Trust as a social reality. Social Forces, 63(4), 967-985.
Liebowitz, J. (2001). Knowledge management and its link to artificial intelligence. Expert Systems with Applications, 20(1), 1-6.
Lin, H. F. (2007). Knowledge sharing and firm innovation capability: an empirical study. International Journal of Manpower, 28(3), 315-332.
Lin, S. P., Chan, Y. H., & Tsai, M. C. (2009). A transformation function corresponding to IPA and gap analysis. Total Quality Management, 20(8), 829-846.
Lin, T. C., Wu, S., & Lu, C. T. (2012). Exploring the affect factors of knowledge sharing behavior: The relations model theory perspective. Expert Systems with Applications, 39(1), 751-764.
Luhman, N. (1988). Familiarity, confidence, trust: problems and alternatives. In Gambetta (Eds.). (Doctoral dissertation). Trust: Making and Breaking of Cooperative Relations (pp. 94-108). Cambridge, MA: Oxford University Press, Blackwell.
Luhmann, N., Burns, T., & Poggi, G. (1979). Trust and power. T. Burns y G. Poggi (Eds). Chichester New York, NY: John Wiley and Sons. Retrieved from http://listpdf.com/lu/luhmann-trust-and-power-pdf.html
Lyles, M. A., & Easterby-Smith, M. (2003). Organizational learning and knowledge management: Agendas for future research in M.A. Easterby-Smith, (Eds.). Oxford: Blackwell, pp. 639-652.
Marzo Navarro, M., Pedraja Iglesias, M., & Rivera Torres, P. (2005). A new management element for universities: satisfaction with the offered courses. International Journal of Educational Management, 19(6), 505-526.
Matthai, J. M. (1989). Employee perceptions of trust, satisfaction, and commitment as predictors of turnover intentions in a mental health setting. Dissertation Abstracts International, 5(2), 35-48.
Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995). An integrative model of organizational trust. Academy of Management Review, 20(3), 709-734.
Mayer, R. C., & Gavin, M. B. (2005). Trust in management and performance: who minds the shop while the employees watch the boss? Academy of Management Journal, 48(5), 874-888.
McAllister, D. J. (1995). Affect-and cognition-based trust as foundations for interpersonal cooperation in organizations. Academy of Management journal, 38(1), 24-59.
Mishra, A. K. (1996). Organizational responses to crisis: The centrality of Trust. In R. M. Kramer & T. R. Tyler (Eds.), Trust in Organizations. Frontiers of Theory and Research (pp. 261-287). Thousand Oaks, CA: Sage publications.
Mohammad Mosadegh Rad, A., & Hossein Yarmohammadian, M. (2006). A study of relationship between managers' leadership style and employees' job satisfaction. Leadership in Health Services, 19(2), 11-28.
Möllering, G., Bachmann, R., & Hee Lee, S. (2004). Introduction: Understanding organizational trust-foundations, constellations, and issues of operationalization. Journal of Managerial Psychology, 19(6), 556-570.
Moore, J. C. (2009). A synthesis of Sloan-C effective practices. Journal of Asynchronous Learning Networks, 13(4), 73-77.
Mooradian, T., Renzl, B., & Matzler, K. (2006). Who trusts? Personality, trust and knowledge sharing. Management Learning, 37(4), 523-540.
Morreale, S. P., & Shockley-Zalabak, P. S (2010). A qualitative study of organizational trust: Leaders’ perceptions in organizations in Poland and Russia. Journal Intercultural Communication Studies, 22(2), 69-89.
Nelson, R. R. (Ed.). (1993). National innovation systems. In Nelson, R. (Eds.), A Comparative Analysis (pp.3-28). Oxford: Oxford university press. Retrieved from http://www.aau.org/sites/default/files/urg/docs/nis_overview_country_%20cases.pdf
Nevis, E., A. DiBella, and J. Gould. 1995. Understanding organizational learning systems, Sloan Management Review 36(2), 73-85.
Ng, K. Y., & Chua, R. Y. (2006). Do I contribute more when I trust more? Differential effects of cognition‐and affect‐based trust. Management and Organization Review, 2(1), 43-66.
Nonaka, I., & Takeuchi, H. (1995). The knowledge creation company: how Japanese companies create the dynamics of innovation. New York: Oxford University Press. Retrieved from http://siteresources.worldbank.org/KFDLP/Resources/461197- 1150473410355/JKE2_ch01.pdf
Nunnally, J. C., & Bernstein, I. H. (1994). Psychometric Theory (3rd Ed.). New York, NY: McGraw-Hill. Retrieved from http://www-psychology.concordia.ca/fac/kline/library/ k99
Oldenkamp, J. H. (2001). Succesvol Overdragen van Kennis: Successful knowledge transfer. Lemma BV, Utrecht, 16(4), 53-55.
Oliver, R. L. (1997). Satisfaction: A behavioral perspective on the customer. New York, NY: McGraw-Hill. Retrieved from http://trove.nla.gov.au/work/8002718?q&online=true
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A conceptual model of service quality and its implications for future research. The Journal of Marketing, 49(4), 41-50.
Park, J. W., Robertson, R., & Wu, C. L. (2006). Modelling the impact of airline service quality and marketing variables on passengers’ future behavioral intentions. Transportation Planning and Technology, 29(5), 359-381.
Pedler, M., Burgoyne, J. G., & Boydell, T. (1996). The learning company: A strategy for sustainable development. Boston, MA: McGraw-Hill.
Pérez López, S., Manuel Montes Peón, J., & José Vázquez Ordás, C. (2004). Managing knowledge: the link between culture and organizational learning. Journal of Knowledge Management, 8(6), 93-104.
Petrovs, V. (2005). Recapturing and maintaining trust in problematic organizations. Developing Trust in Organizations. Boston, MA: McGraw-Hill.
Qureshi, T. M., Shaukat, M. Z., & Hijazi, S. T. (2010). Interdisciplinary journal contemporary research business. Interdisciplinary Journal of Contemporary Research in Business, 3(2), 81-83.
Rajab, A., Rahman, H. A., Panatik, S. A., & Shaari, R. (2012). Education service: international students’ perception. European Journal of Business and Social Sciences, 1(2), 1-10.
Reid, F. (2003). Creating a knowledge‐sharing culture among diverse business units. Employment Relations Today, 30(3), 43-49.
Renzl, B. (2008). Trust in management and knowledge sharing: The mediating effects of fear and knowledge documentation. Omega, 36(2), 206-220.
Renzl, B., Matzler, K., & Mader, C. (2005). Impact of trust in colleagues and management on knowledge sharing within and across work groups. In CD-Proceedings of the 6th European Conference on Organizational Knowledge, Learning, and Capabilities. Newell, S. (Eds.). Bentley College, Boston, USA.
Reychav, I., & Weisberg, J. (2010). Bridging intention and behavior of knowledge sharing. Journal of Knowledge Management, 14(2), 285-300.
Robinson, S. L. (1996). Trust and breach of the psychological contract. Administrative Science Quarterly, 41(4), 574-599.
Rotter, J. (1967). A new scale for the measurement of interpersonal trust. Journal of Personality, 35(4), 651-665.
Rust, R. T., & Oliver, R. L. (1993). Service quality: New directions in theory and practice. Sage Publications, Thousand Oaks, CA. Retrieved from http://sk.sagepub.com/books/
service-quality
Ryu, S., Ho, S. H., & Han, I. (2003). Knowledge sharing behavior of physicians in hospitals. Expert Systems with Applications, 25(1), 113-122.
Sapri, M., Kaka, A., & Finch, E. (2009). Factors that influences students' level of satisfaction with regards to higher educational facilities services. Malaysian Journal of Real Estate, 4(1), 34-51.
Senge P (1990). The Fifth Discipline: The art and practice of the learning organization (1st ed.). New York, NY: Doubleday. Retrieved from https://www.e- education.psu.edu/files/geog583/file/Lesson%201/TheFifthDiscipline.pdf
Senge, P. M. (2006). The fifth discipline: The art and practice of the learning organization (2nd ed.). New York, NY: Broadway Business. Retrieved from https://porthills.wikispaces.com/file/view/Peter+senge-learning+organization.pdf
Sharma, P. N., & Kim, K. H. (2012). A comparison of PLS and ML bootstrapping techniques in SEM: A Monte Carlo study, In 7th International Conference on Partial Least Squares and Related Methods (pp. 201-208). Houston, TX, USA.
Shih, C. P., & Funes, A. (2013). The Effect of Organizational Trust and Intellectual Capital on Honduran Banking Institutions Using PLS. Review of Management Innovation and Creativity, 6(19), 90-99.
Shockley-Zalabak, P. S., Morreale, S., & Hackman, M. (2010). Building the high-trust organization: strategies for supporting five key dimensions of trust (7th ed.). San Francisco, CA: John Wiley & Sons. Retrieved from http://samples.sainsburysebooks. co.uk/9780470583296_sample_417762.pdf
Shockley-Zalabak, P., Ellis, K., & Cesaria, R. (2003). Measuring organizational trust: Cross-cultural survey and index. IABC Research Foundation: International Association of Business Communications. Retrieved from http://store.Yahoo.com/iabcstore/ measortrus
Shockley-Zalabak, P., Ellis, K., & Winograd, G. (2000). Organizational trust: What it means, why it matters. Organization Development Journal, 18(4), 35-48.
Six, F. E. (2007). Building interpersonal trust within organizations: a relational signaling perspective. Journal of Management & Governance, 11(3), 285-309.
Slater, S. F., & Narver, J. C. (1995). Market orientation and the learning organization. The Journal of Marketing, 59(3), 63-74.
Smith, J. B., & Barclay, D. W. (1997). The effects of organizational differences and trust on the effectiveness of selling partner relationships. The Journal of Marketing, 61(1), 3-21.
Spender, J. C. (1996). Making knowledge the basis of a dynamic theory of the firm. Strategic Management Journal, 17(2), 45-62.
Spreng, R. A., MacKenzie, S. B., & Olshavsky, R. W. (1996). A reexamination of the determinants of consumer satisfaction. The Journal of Marketing, 60(3), 15-32.
Spreng, R. A., & Mackoy, R. D. (1996). An empirical examination of a model of perceived service quality and satisfaction. Journal of Retailing, 72(2), 201-214.
Starnes, B., Truhon, S., & McCarthy, V. (2010). Organizational Trust: Employee-Employer Relationships: A Primer on Organizational Trust. ASQ Human Development Leadership Division. Retrieved from http://rube.asq.org/hdl/2010/06/aprimer-on- organizational-trust.pdf
Sweeney, J. C., & Ingram, D. (2001). A comparison of traditional and web-based tutorials in marketing education: An exploratory study. Journal of Marketing Education, 23(1), 55-62.
Sztompka, P. (1999). Trust: A sociological theory. Cambridge: Cambridge University Press.
Taiwan MOE. (2006). Statistical summary: the number of foreigner’s students studying in Taiwan. Retrieved from http://english.moe.gov.tw/ct.asp?xItem=14481&ctNode =11429&mp=1
Taiwan MOE. (2007). Statistical summary: the number of foreigner’s students studying in Taiwan. Retrieved from http://english.moe.gov.tw/ct.asp?xItem=14481&ctNode =11429&mp=1
Tan, B. I., Wong, C. H., Lam, C. H., Ooi, K. B., & Ng, F. C. Y. (2010). Assessing the link between service quality dimensions and knowledge sharing: Student perspective. African Journal of Business Management, 4(6), 1014-1022.
Thomas, S. (2011). What drives student loyalty in universities: an empirical model from India. International Business Research, 4(2), 183-185.
Ting-Toomey, S., & Kurogi, A. (1998). Facework competence in intercultural conflict: An updated face-negotiation theory. International Journal of Intercultural Relations, 22(2), 187-225.
Titus, M. A. (2004). An examination of the influence of context on student persistence at 4- year colleges and universities. Journal of Management Research in Higher Education, 45(7), 673-699.
Tough, A. (1982). Some major reasons for learning. Eric Document Reproduction Service No. Retrieved from Eric database. (ED, 33, 251).
Tschannen-Moran, M. (2001). Collaboration and the need for trust. Journal of Educational Administration, 39(4), 308-331.
Tse, D. K., & Wilton, P. C. (1988). Models of consumer satisfaction formation: An extension. Journal of Marketing Research, 25(2), 204-212.
Ugboma, C., Ogwude, I. C., Ugboma, O., & Nnadi, K. (2007). Service quality and satisfaction measurements in Nigerian ports: an exploration. Maritime Policy & Management, 34(4), 331-346.
Usman, A. (2010). The impact of service quality on students’ satisfaction in higher education Institutes of Punjab. Journal of Management Research, 2(2), 1-11.
Van den Hooff, B., & de Leeuw van Weenen, F. (2004). Committed to share: commitment and CMC use as antecedents of knowledge sharing. Knowledge and Process Management, 11(1), 13-24.
Van den Hooff, B., & De Ridder, J. (2003). The context of knowledge sharing. In Paper to be presented at the Annual Conference of the International Communication Association.
Van den Hooff, B., & De Ridder, J. A. (2004). Knowledge sharing in context: the influence of organizational commitment, communication climate and CMC use on knowledge sharing. Journal of Knowledge Management, 8(6), 117-130.
Van den Hooff, B., Elving, W., Meeuwsen, J. M., & Dumoulin, C. (2003). Knowledge sharing in knowledge communities. In Communities and Technologies, Springer, Netherlands, pp.119-141.
Van der Heijden, K. (2004). Can internally generated futures accelerate organizational learning?. Futures, 36(2), 145-159.
Vineburgh, J. H. (2010). A study of organizational trust and related variables among faculty members at HBCUs. (Doctoral dissertation). Retrieved from http://ir.uiowa.edu/cgi/viewcontent.cgi?article=1799&context=etd
Wang, S., & Noe, R. A. (2010). Knowledge sharing: A review and directions for future research. Human Resource Management Review, 20(2), 115-131.
Wikipedia. (2015). Knowledge sharing. Retrieved from https://en.wikipedia.org/wiki/ Knowledge_sharing
Wikipedia. (2015). Trust. Retrieved from https://en.wikipedia.org/wiki/Trust_(emotion)
Wikipedia. (2015). Organizational learning. Retrieved from https://en.wikipedia.org/wiki/ Organizational_learning
Wright, C., & O'Neill, M. (2002). Service quality evaluation in the higher education sector: An empirical investigation of students' perceptions. Higher Education Research and Development, 21(1), 23-39.
Wong, K. K. (2010). Handling small survey sample size and skewed dataset with partial least square path modelling. The Magazine of the Marketing Research and Intelligence Association, 16(4), 20-23.
Yaghi, K., Barakat, S., Alfawaer, Z. M., Shkokani, M., & Nassuora, A. (2011). Knowledge sharing degree among the undergraduate students: a case study at applied science private university. International Journal of Academic Research, 3(1), 20-24.
Yang, J. T. (2007). The impact of knowledge sharing on organizational learning and effectiveness. Journal of Knowledge Management, 11(2), 83-90.
Yasin, Y. M., & Bélanger, C. H. (2015). Key determinants of satisfaction among international business students in regional context. International Journal of Business and Management, 10(9), 19-20.
Yeung, A.K., Ulrich, D. O., Nason, S. W. & Von Glinow. M. (1999). Organizational learning capability. New York: Oxford University Press, Inc. Retrieved from http://www.comp.nus.edu.sg/~teohh/tenure/research_port/JASIST.pdf
Zaheer, A., McEvily, B., & Perrone, V. (1998). Does trust matter? Exploring the effects of inter organizational and interpersonal trust on performance. Organization Science, 9(2), 141-159.
Zeffane, R. (2006). Factors affecting preferred sources of information: Exploring the impact of trust, job satisfaction and communication effectiveness. Management: Journal of Contemporary Management Issues, 11(2), 93-110.
Zeithaml, V. A. (1988). Consumer perceptions of price, quality, and value: a means-end model and synthesis of evidence. The Journal of Marketing, 53(3), 2-22.
Zhang, A. Y., Tsui, A. S., Song, L. J., Li, C., & Jia, L. (2008). How do I trust thee? The employee‐organization relationship, supervisory support, and middle manager trust in the organization. Human Resource Management, 47(1), 111-132.
Zhao, X. (2012). A review on service quality and student satisfaction of higher education. In J. Luo. (Ed.), Soft computing in information communication technology (pp. 115- 122). Berlin, Heidelberg: Springer-Verlag.