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Author: 林詩怡
Lin, Shih-Yi
Thesis Title: The Relationship between Expectation-Reality Gap and Work Adjustment in Taiwan Hospitality Industry: The Moderating Role of Perceived Coworker Support and Supervisor Support
The Relationship between Expectation-Reality Gap and Work Adjustment in Taiwan Hospitality Industry: The Moderating Role of Perceived Coworker Support and Supervisor Support
Advisor: 盧承杰
Lu, Cheng-Chieh
Committee: 李栢浡
Lee, Pai-Po
賴志樫
Lai, Chih-Chien
盧承杰
Lu, Cheng-Chieh
Approval Date: 2022/04/26
Degree: 碩士
Master
Department: 國際人力資源發展研究所
Graduate Institute of International Human Resource Developmemt
Thesis Publication Year: 2022
Academic Year: 110
Language: 英文
Number of pages: 76
Keywords (in English): expectation-reality gap, employee work adjustment, perceived coworker support, perceived supervisor support, hospitality industry
Research Methods: 調查研究
DOI URL: http://doi.org/10.6345/NTNU202201096
Thesis Type: Academic thesis/ dissertation
Reference times: Clicks: 115Downloads: 8
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  • ABSTRACT
    Attracting and retaining talents in the hospitality industry is a considerable challenge due to the extremely high turnover rate. For new employees, helping them to blend in the new environment and adjust well to a new position are especially important for hospitality practitioners to reduce the new employees' turnover rate. To this end, understanding the difference between new employees' expectations about the organization and what the organization can offer becomes beneficial and meaningful. Therefore, the objective of this study is to delve deeper into the relationship between the new employee expectation-reality gap and work adjustment. Furthermore, perceived coworker support and supervisor support were investigated to see if these two factors have a moderating effect on the relationship between the expectation-reality gap and work adjustment. The convenient and purposive sampling approach was adopted to reach participants and an online self-reported survey was designed to collect the data. The collected data was analyzed using Mplus and SPSS software. Descriptive analysis, correlation analysis and hierarchical regression analysis were performed to describe participants’ demographic profiles and test the hypotheses of this study. The findings show a significant negative relationship between expectation-reality gap and work adjustment. In terms of moderating effect, both perceived coworker support and perceived supervisor support strengthen the negative relationship between expectation-reality gap and work adjustment.

    CHAPTER I INTRODUCTION 1 Background of the Study 1 Statement of the Problem 2 Purposes of the Study 3 Research Questions 4 Significance of the Study 4 Delimitations of the Study 5 Definition of Key Terms 5 CHAPTER II LITERATURE REVIEW 7 Expectation-Reality Gap 7 Work Adjustment 9 Expectation-Reality Gap and Work Adjustment 11 Perceived Coworker Support and Supervisor Support as Possible Moderators 13 CHAPTER III METHODOLOGY 17 Research Framework 17 Research Hypotheses 18 Research Procedure 18 Research Sample and Data Collection 20 Measurement 21 Control Variables 26 Data Analysis 27 Reliability and Validity 28 CHAPTER IV RESULTS AND DISCUSSIONS 31 Result of Descriptive Analysis 31 Result of Pearson Correlation Analysis 32 Result of Hierarchical Regression Analysis 34 Discussions 39 CHAPTER V CONCLUSIONS AND RECOMMENDATIONS 45 Conclusions 45 Practical Implication of the Study 45 Limitations and Recommendations 47 REFERENCES 49 APPENDIX A: QUESTIONNAIRE (ENGLISH VERSION) 57 APPENDIX B: QUESTIONNAIRE (CHINESE VERSION) 66

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