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研究生: 陳惠菁
Teresa Chen
論文名稱: 商品促銷、個人動機與團購行為之研究分析
A Study of Merchandising, Motivation, and Group Buying Behavior
指導教授: 陳文華
Chen, Wun-Hwa
學位類別: 碩士
Master
系所名稱: 高階經理人企業管理碩士在職專班(EMBA)
Executive Master of Business Administration
論文出版年: 2015
畢業學年度: 103
語文別: 中文
論文頁數: 83
中文關鍵詞: 網路團購消費者行為消費者經驗團購動機商品促銷
英文關鍵詞: Online Group-Buying, Consumer Behavior, Consumer Experience, Group-Buying Motivation, Merchandising
DOI URL: https://doi.org/10.6345/NTNU202205542
論文種類: 學術論文
相關次數: 點閱:187下載:37
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  • 近年來,由於資訊網路社會化、運銷通路多元化及宅配產業蓬勃發展,導致團體購買(團購,Group Buying)蓬勃發展。在網際網路的普及化之下,隨著便利消費意識的抬頭,消費者可以揪團團購聰明消費五花八門的商品;團購網站的成立,也改變了過去商品售價是由賣家所決定的交易型態,選擇參與網路團購的消費者越來越多,也有越來越多的消費者把參與團購當成一種休閒活動。
    團體購買是指消費者集合親朋好友,增加購買數量,藉此向賣方議價,團體購買對於買賣雙方都可以有降低彼此的交易成本,是一種對於買賣雙方互利之行銷方式。團購通路的蓬勃發展更為企業開啟行銷通路的新思維,團購通路利用宅配方式送達於消費者手中,或是超商取貨,可以將貨品指定送達家裡附近的超商門市,直接使用轉帳或是貨到付款,這種交易模式,由繁複的過程簡化到直接生產端與消費端的交易,與過去的運銷模式大有不同,對消費者而言更加方便。
    本研究彙整專家學者的文獻,透澈剖析消費者對於團購新興通路的消費模式及需求,並提供團購商拓展團購新興通路之行銷策略建議,研究架構以團購消費者之「基本特性」、「消費者經驗」、「團購動機」及「商品促銷」四大構面,進行網路問卷調查以瞭解團購消費者之購買行為。
    本研究目的在於探討消費者個人背景在進行網路團購時,與網路團購消費經驗、網路團購動機以及網路團購商品促銷三大因素間的相互影響。希望藉由此研究進一步了解消費者在進行網路團購時,是如何下決定以及是什麼因素影響其作決定。
    本研究結果亦能夠提供團購客戶之決策依據,且能有效利用資源,提供消費者所需服務,藉此滿足消費者的期待,更能替商家創造競爭優勢,使買賣雙方皆能交易滿意,達到雙贏的局面。

    Group buying, also known as collective buying, offers products and services at significantly reduced prices on the condition that a minimum number of buyers would make the purchase. Origins of group buying or team buying were executed to get discount prices from retailer when a large group of people was willing to buy the same item. In recent times, group buying websites have emerged as a major player in online shopping business.
    Based on the review of related literature, the researcher used four main factors, demographic information, experience of online group buying, motivation of group buying, and promotion of group buying, which are related to merchandising, motivation, and group buying behavior. The design of this research utilized a survey design. For the purpose of this study, data was collected at one point in time (2015).
    The purpose of this study is to examine the relationship between demographic information and decision making of group buying. Three factors are used in this study to conduct the research questions and they are experience of online group buying, motivation of group buying, and promotion of group buying. This study is trying to find out and determine how and what factors affect consumers decision making when they proceed online grouping buying.
    The results of this study provided a basis for consumer decision making, effectively use resources, and providing consumers with the necessary services. To meet consumers' expectations and create a competitive advantage for businesses environment so that buyers and sellers have encountered a satisfied transaction and achieve a win-win situation.

    誌謝.......................................1 摘要.......................................2 目錄.......................................4 表目錄.....................................6 圖目錄.....................................7 第一章緒論..................................9 第一節 研究背景 .............................9 第二節 研究動機 .............................10 第三節 研究目的 .............................10 第四節 研究流程 .............................11 第二章文獻探討..................... .........12 第一節團體購買(Group-buying)...............12 一、團購定義 ..............................12 二、網路團購定義 ..........................14 三、目前臺灣網路團購之現況 ................18 第二節消費者行為模式.......................21 第三節知覺價值與知覺風險...................24 第四節消費者信任...........................27 第五節購買意願.............................29 第六節顧客滿意度...........................30 第三章研究方法.............................31 第一節研究架構.............................31 第二節研究假設.............................33 第三節Pilot study及預試分析................33 一、Pilot Study............................33 二、預試分析...............................33 第四節信度與效度分析.......................34 第五節抽樣設計及問卷調查...................35 第六節資料分析方法.........................36 第四章研究分析與結果.......................38 第一節樣本結構分析(敘述性統計分析).........38 一、基本特性...............................39 二、消費經驗...............................43 三、團購動機...............................48 四、商品促銷...............................53 第二節消費者基本特性與各構面之變異數分析...60 一、性別與研究變數間之關聯性...............60 二、年齡與研究變數間之關聯性...............61 三、平均月收入與研究變數間之關聯性..........61 四、居住地區與研究變數間之關聯性............62 五、教育程度與研究變數間之關聯性............62 六、職業與研究變數間之關聯性................63 第三節未曾進行網路團購潛在網路團購消費族群分析..64 一、未來繼續使用或嘗試使用網路團購的意願........64 第四節結論...................................66 第五章研究建議...............................67 第一節基本資料分析...........................67 第二節對團購網站經營者的建議.................67 第三節後續研究建議...........................68 參考文獻.....................................69 英文.........................................69 中文.........................................72 附錄一問卷........................ ..........73

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