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研究生: 張純真
論文名稱: 台灣金融業人員之跨文化職能與發展
Intercultural Competence and Developmental Method for Professionals in Taiwanese Financial Industry
指導教授: 蔡錫濤
Tsai, Shir-Tau
學位類別: 碩士
Master
系所名稱: 國際人力資源發展研究所
Graduate Institute of International Human Resource Developmemt
論文出版年: 2012
畢業學年度: 100
語文別: 英文
論文頁數: 85
中文關鍵詞: 跨文化職能跨文化溝通金融業
英文關鍵詞: Intercultural competence, intercultural communications, financial professional
論文種類: 學術論文
相關次數: 點閱:283下載:17
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  • There were three purposes in the study, to explore intercultural competences for professional financial workers, to explore communication barriers they met in intercultural context, and to investigate the developmental approaches of intercultural competences for them. Qualitative method with semi-structured interviews and observation instruments were employed to collect data. There were 9 interviewees in the study, including investment analysts, research associates, equity sales, and secretary. Findings were identified through interviews of 9 subjects. Among intercultural competences, language ability is the basic one, and presentation skill is regarded as the most important one. Lack of language proficiency, different thinking and communication styles, lack of cultural knowledge and conversation topics, and cultural difference are identified as barriers in intercultural communications. Working under intercultural environment and abroad experience are regarded as long-term methods to develop intercultural competence. Other methods such as exposure under English environment, presentation skill training, experience sharing, conference calls and reading materials are provided in finding.

    There were three purposes in the study, to explore intercultural competences for professional financial workers, to explore communication barriers they met in intercultural context, and to investigate the developmental approaches of intercultural competences for them. Qualitative method with semi-structured interviews and observation instruments were employed to collect data. There were 9 interviewees in the study, including investment analysts, research associates, equity sales, and secretary. Findings were identified through interviews of 9 subjects. Among intercultural competences, language ability is the basic one, and presentation skill is regarded as the most important one. Lack of language proficiency, different thinking and communication styles, lack of cultural knowledge and conversation topics, and cultural difference are identified as barriers in intercultural communications. Working under intercultural environment and abroad experience are regarded as long-term methods to develop intercultural competence. Other methods such as exposure under English environment, presentation skill training, experience sharing, conference calls and reading materials are provided in finding.

    ABSTRACT I TABLE OF CONTENTS II LIST OF TABLES IV LIST OF FIGURES V CHAPTER I. INTRODUCTION 1 Background of the Study 1 Purposes of the Study 2 Questions of the Study 3 Significance of the Study 3 Delimitations and Limitations 4 Definition of Key Terms 4 CHAPTER II. LITERATURE REVIEW 6 Intercultural 6 Intercultural Competences 7 Intercultural Communications 15 Tasks for Financial Professionals 19 Developmental Methods for Intercultural Competences 21 CHAPTER III. METHODOLOGY 24 Research Framework 24 Research Approach 25 Data Collection 26 Sampling Strategies 27 Research Participants 28 Data Analysis 28 Reliability and Validity 29 Research Procedure 30 CHAPTER IV. RESEARCH FINDINGS AND DISCUSSIONS 32 Tasks and Job Contents of Financial Professionals 32 Intercultural Competences 39 Intercultural Communications 53 Developmental Approach of Intercultural Competences 62 Discussions 68 CHAPTER V. CONCLUSIONS AND RECOMMENDATIONS 71 Conclusions 71 Recommendations for Financial Professionals 75 Recommendations for Future Studies 77 REFERENCES 78 APPENDIX A. INTERVIEW QUESTIONS 83 APPENDIX B. EXAMPLE OF CODING PROCESS 85

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