研究生: |
何凡 Ho, Fan |
---|---|
論文名稱: |
敘事結構、產品名稱置入以及使用人稱代名詞對於品牌社群貼文溝通效果之影響 Influence of Narrative Structure, Argument Placement and Personal Pronouns On Social Media’s Communication Effects |
指導教授: |
王仕茹
Wang, Shih-Ju |
學位類別: |
碩士 Master |
系所名稱: |
全球經營與策略研究所 Graduate Institute of Global Business and Strategy |
論文出版年: | 2018 |
畢業學年度: | 106 |
語文別: | 中文 |
論文頁數: | 54 |
中文關鍵詞: | 故事型廣告 、敘事結構 、產品置入 、社群媒體 |
英文關鍵詞: | story-based advertising, narrative structure, product placement, social media |
DOI URL: | http://doi.org/10.6345/THE.NTNU.GGBS.017.2018.F08 |
論文種類: | 學術論文 |
相關次數: | 點閱:216 下載:50 |
分享至: |
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
過去於行銷領域的相關研究中,對於故事型廣告的操作方式以及有效性有著極 多的著墨,以學者 Escalas為首,故事型廣告的敘事架構、使用人稱、產品置入、 心裡模擬狀態以及運輸效果等相關研究,皆讓故事型廣告更為人所知所用。隨著 科技的發展與網路的普及,社群媒體成為現今品牌行銷不可或缺的管道,以社群 為精髓的網絡平台,更是品牌說故事的完美媒介。然而,過去針對故事型廣告的 研究多為針對傳統媒體,如電視廣告、報章雜誌等,因此,本研究希望能透過田 野實驗的方式,實際將過去針對故事型廣告的論點,操作於品牌的社群媒體上, 並進一步了解,在社群媒體上,故事型廣告是否和在傳統媒體上有同樣的廣告溝 通效果。
本研究將故事型廣告以及社群媒體特徵統整成三個要素:1. 敘事架構(有無故 事性)2. 使用人稱代名詞 (你/小編) 3. 產品置入位置(將產品名稱置入於貼文 故事之中/將產品名稱置入於貼文故事結束之後),並排列組合不同因子可能產生 的情境,撰寫出八篇不同情境的貼文,並收集發佈七天之間的總按讚數、曝光次 數以及觸及人數,以迴歸分析之方式分析各項要素的適配性。本研究之主要研究 結論如下:
一、 當貼文之敘事架構具有高故事性時,貼文效果較佳
二、當貼文之使用人稱為「你」時,貼文效果較佳
三、當貼文之產品置入位置為文末時,貼文效果較佳
In the past decade, there is a lot of research focus on the effectiveness of story-based advertising, led by scholar Escalas, the narrative structure of story-based advertising, personal pronouns, product placement, mental simulation and transportation effects. Related research has made story-based advertising more widely known. With the development of technology and the popularity of the Internet, social media has become an indispensable channel for brand marketing today. The community-based network platform is the perfect medium for brands. However, in the past, research on story-based advertisements was mostly directed at traditional media, such as TV commercials, newspapers and magazines. Therefore, this study hopes to actually use the field experiment method to manipulate the arguments for story-based advertising in the past. In social media, whether story-based advertising has the same advertising communication effect as in traditional media.
This study integrates story-based advertising and social media features into three elements: 1. Narrative structure 2. Using personal pronouns 3. Product placement, and arrange the situations that may be generated by combining different factors, compose eight different contextual posts, and collect post data for seven days. The main findings of this study are as follows:
1. When the narrative structure of the post is a story, the post effect is better.
2. When the user of the post is "you", the post effect is better.
3. When the product of the post is placed at the end of the text, the post effect is better.
中文文獻
1 KANTAR TNS, 網路使用者轉移至照片分享平台, Retrieved from http://tns-global.com.tw/News_detail.php?nid=17
2 呂佳穎. (2008). 故事型廣告結構與論點置入方式對溝通效果之影響. 臺灣大學商學研究所學位論文, 1-91.
3 冒牌生 (2018). 從100人到10萬人, 經營Instagram你必須要搞懂的3個問題. 數位時代, Retrieved from https://www.bnext.com.tw/article/47979/instagram-fans-ig
4 施凱馨. (2009). 產品論點在故事型電視廣告出現時點與強度之效果. 臺灣大學商學研究所學位論文, 1-93.
英文文獻
1 Adaval, R., & Wyer Jr, R. S. (1998). The role of narratives in consumer information processing. Journal of Consumer Psychology, 7(3), 207-245.
2 Albert M. Muniz, Jr. Thomas C. O'Guinn (2001). Brand Community. Journal of Consumer Research, 27(4), 412-432.
3 Babin, L. A., & Carder, S. T. (1996). Viewers' recognition of brands placed within a film. International journal of advertising, 15(2), 140-151.
4 Balasubramanian, S. K. (1994). Beyond advertising and publicity: Hybrid messages and public policy issues. Journal of advertising, 23(4), 29-46.
5 Berman, J. (2005). The Effects of Arousal on Brand Recall of Product Placement in Movies: Exploring the Relationship Between Low, Medium and High Arousal Levels and Brand Recall, Product Placement Opinions and Purchase Intentions. Journal of Undergraduate Research, 6(4).
6 Brian Lanahan (2003), Keeping Your Brand Icon Alive and Well. Brandweek. 44(20).
7 Bruce, Dennis (2001). Me and my brands: How He Stories of the Brands We Use Contribute to Our Own Personal Stories. Marketing Magazine, 106(8), p.30.
8 Bruce, Dennis (2001). Storytelling Wins Hearts: Ten Tips for Creating Captivaiting Brand Stories. Marketing Magazine, 106(8), p.30.
9 Burner, J. (1986) Actual minds, possible worlds. Cambridge, MA: Harvard University Press.
10 Burner, J. (1990) Acts of meaning. Cambridge, MA: Harvard University Press.
11 d'Astous, A., & Chartier, F. (2000). A study of factors affecting consumer evaluations and memory of product placements in movies. Journal of Current Issues & Research in Advertising, 22(2), 31-40.
12 DeLorme, D. E., Reid, L. N., & Zimmer, M. R. (1994). Brands in films: young moviegoers’ experiences and interpretations. In Proceedings of the 1994 Conference of the American Academy of Advertising (Vol. 60). Athens, GA: American Academy of Advertising.
13 Escalas, J. E. (2004). Imagine yourself in the product: Mental simulation, narrative transportation, and persuasion. Journal of advertising, 33(2), 37-48.
14 Escalas, J. E. (2007). Narrative versus analytical self-referencing and persuasion. Journal of Consumer Research, 34(4), 421-429.
15 Escalas, J. E., & Stern, B. B. (2003). Sympathy and empathy: Emotional responses to advertising dramas. Journal of Consumer Research, 29(4), 566-578.
16 Escalas, Jennifer Edson (2004), Narrative Processing: Building Consumer Connections to Brands. Journal of Consumer Psychology, 14(1 & 2), 168-179.
17 Farhad Mango (2017, April 26). Why Instagram Is Becoming Facebook’s Next Facebook. The New York Times, Retrieved from https://www.nytimes.com/2017/04/26/technology/why-instagram-is-becoming-facebooks-next-facebook.html
18 Fiske, S. T. (1993). Social cognition and social perception. Annual review of psychology, 44(1), 155-194.
19 Gerrig, R. J., & Bernardo, A. B. (1994). Readers as problem-solvers in the experience of suspense. Poetics, 22(6), 459-472.
20 Gupta, P. B., & Lord, K. R. (1998). Product placement in movies: The effect of prominence and mode on audience recall. Journal of Current Issues & Research in Advertising, 20(1), 47-59.
21 Karrh, J. A. (1994). Effects of brand placements in motion pictures. In Proceedings of the 1994 Conference of the American Academy of Advertising (pp. 90-96). Athens, GA: American Academy of Advertising.
22 Krakovsky, M. (2007). The effort effect. Stanford Magazine.
23 Krakovsky, M. (2012). When Pronouns Get Personal. Stanford Magazine.
24 Kuo, Chih-Hua. English for Specific Purposes (1999), v18 n2 p121-38.
25 Lee, Y. H., & Mason, C. (1999). Responses to information incongruency in advertising: The role of expectancy, relevancy, and humor. Journal of consumer research, 26(2), 156-169.
26 McWilliam, Gil (2000). Building stronger brands through online communities. Sloan Management Review, 41(3), 43-54.
27 Meyers-Levy, J., & Tybout, A. M. (1989). Schema congruity as a basis for product evaluation. Journal of consumer research, 16(1), 39-54.
28 Nebenzahl, I. D., & Secunda, E. (1993). Consumers' attitudes toward product placement in movies. International Journal of Advertising, 12(1), 1-11.
29 Packard, G., Moore, S. G., & McFerran, B. (2014). How can “I” help “You”? the impact of personal pronoun use in customer-firm agent interactions. Marketing Science Institute Research Report, 14-110.
30 Pennington, N., & Hastie, R. (1986). Evidence evaluation in complex decision making. Journal of personality and social psychology, 51(2), 242.
31 Polkinghorne, D. E. (1991). Narrative and self-concept. Journal of narrative and life history, 1(2), 135-153.
32 Russell, C. A. (1998). Toward a framework of product placement: theoretical propositions. ACR North American Advances.
33 Russell, C. A. (2002). Investigating the effectiveness of product placements in television shows: The role of modality and plot connection congruence on brand memory and attitude. Journal of consumer research, 29(3), 306-318.
34 Sela, A., Wheeler, S. C., & Sarial-Abi, G. (2012). We are not the same as you and I: Causal effects of minor language variations on consumers' attitudes toward brands. Journal of Consumer Research, 39(3), 644-661.
35 Steortz, E. M. (1987). The cost efficiency and communication effects associated with brand name exposure within motion pictures (Doctoral dissertation, West Virginia University)
36 Taylor, S. E., & Schneider, S. K. (1989). Coping and the simulation of events. Social cognition, 7(2), 174-194.