研究生: |
郭家華 Kuo, Chia-Hua |
---|---|
論文名稱: |
The Process and Leadership for Organizational Change Management: A Comparative Study between General Chang and Green Change based on ADKAR Model The Process and Leadership for Organizational Change Management: A Comparative Study between General Chang and Green Change based on ADKAR Model |
指導教授: |
張媁雯
Chang, Wei-Wen Vera |
口試委員: |
盧承杰
Lu, Cheng-Chieh Allan 黃美慈 Huang, Mei-Tzu Maggie |
口試日期: | 2021/07/13 |
學位類別: |
碩士 Master |
系所名稱: |
國際人力資源發展研究所 Graduate Institute of International Human Resource Developmemt |
論文出版年: | 2021 |
畢業學年度: | 109 |
語文別: | 英文 |
論文頁數: | 111 |
英文關鍵詞: | green organizational change, general organizational change, forces for change, leadership challenges, leadership tactics, ADKAR model |
研究方法: | 比較研究 、 觀察研究 、 半結構式訪談法 |
DOI URL: | http://doi.org/10.6345/NTNU202101319 |
論文種類: | 學術論文 |
相關次數: | 點閱:173 下載:15 |
分享至: |
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
In this evolving business environment, organizational change has become the standard for firms to maintain their competitiveness. Though, the purposes of organizational change vary in between firms, change that involves environmental issues is getting increasingly important; thus, how a company change and implement green practices requires more understanding. In addition to exploring the process of general organizational change, this research also examined how organizations promote green change and incorporate environmental practices into the company's daily business endeavors. Research shows that leadership is the main driver of successful change. Therefore, the purpose of this research is to identify organizational change forces, leadership challenges, and tactics in the process. This study invited two groups of leaders with experience in promoting green and general organizational change as research participants. In addition, this research also compares the similarities and differences between the two change processes based on the ADKAR model (a tool that helps understand multiple methods when managing changes). This study was conducted through a qualitative research approach, the data was collected using semi-structured interviews and observation. The primary findings are as follows: (1) Social trends, customer requirements, and save energy are the main green change forces. (2) Employees sticking to the status quo, having technical difficulties, and requiring group celebration are the major leadership challenges in promoting green change. (3) Communication is the indispensable leadership tactic in the success of both types of organizational change.
Abbas, W., & Asghar, I. (2010). The role of leadership in the organizational change: Relating the successful organizational change with visionary and innovative leadership. Gävle, Sweden: University of Gävle.
Aithal, S., & Jeevan, P. (2016). How service industries can transform themselves into green business industries. International Journal of Management Sciences and Business Research, 5(4), 223-236. Retrieved from https://mpra.ub.uni-muenchen.de/71767/
Al-Haddad, S., & Kotnour, T. (2015). Integrating the organizational change literature: A model for successful change. Journal of Organizational Change Management, 28(2), 234-262. doi:10.1108/JOCM-11-2013-0215
Altman, B. W., & Post, J. E. (2017). Managing the environmental change process: Barriers and opportunities. Journal of Organizational Change Management, 7(4), 64-81. Retrieved from http://dx.doi.org/10.1108/09534819410061388
Baran, B. E., Filipkowski, J. N., & Stockwell, R. A. (2019). Organizational change: Perspectives from human resources management. Journal of Change Management, 19(3), 201-219. doi:10.1080/14697017.2018.1502800
Batista, A. A., & Francisco, A. C. (2018). Organizational sustainability practices: A study of the firms listed by the corporate sustainability index. Sustainability, 10(1), 226-239. doi:10.3390/su10010226
Belyh, A. (2015). Major approach and models of change management. Retrieved from Cleverism: https://www.cleverism.com/major-approaches-models-of-change-management/
Buchanan, D., Fitzgerald, L., & Ketley, D. (2005). No going back: A review of the literature on sustaining organizational change. International Journal of Management Reviews, 7(3), 189-205. Retrieved from https://doi.org/10.1111/j.1468-2370.2005.00111.x
Cameron, K., & McNaughtan, J. (2014). Positive organizational change. The Journal of Applied Behavioral Science, 50(4), 445-462. doi:10.1177/0021886314549922
Candido, C., & Santos, S. (2015). Strategy implementation: What is the failure rate? Journal of Management and Organization, 21(2), 237-262. Retrieved from http://hdl.handle.net/10400.1/5752
Carmeli, A., & Sheaffer, Z. (2008). How learning leadership and organizational learning from failure enhance perceived organizational capacity to adapt to the task environment. The Journal of Applied Behavioral Science, 44(4), 468-489. doi:10.1177/0021886308323822
Çetinkaya, A. Ş., Niavand, A., & Rashid, M. (2019). Organizational change and competitive advantage: Business size matters. Business & Management Studies: An International Journal, 7(3), 40-67. Retrieved from http://dx.doi.org/10.15295/bmij.v7i3.1230
Ciesielska, M., Boström, K. W., & Öhlander, M. (2018). Observation methods. In Qualitative Methodologies In Organization Studies, 45(1), 33-52. Retrieved from https://doi.org/10.1007/978-3-319-65442-3_2
Crews, D. E. (2010). Strategies for implementing sustainability: Five leadership challenges. SAM Advanced Management Journal, 75(2), 15-27.
Dana, B. G., Mukaj, L., & Vishkurti, M. (2016). Creating a model culture of management change. Annals of the University of Oradea, Economic Science Series, 25(1), 871-880.
Casterle, B. D., Gastmans, C., Bryon, E., & Denier, Y. (2012). Quagol- A guide for qualitative data analysis. International Journal of Nursing Studies, 49(3), 360-371. doi:10.1016/j.ijnurstu.2011.09.012
Decker, P., Durand, R., Mayfield, C., McCormack, C., Perdue, G., & Skinner, D. (2012). Predicting implementation failure in organization change. Journal of Organizational Culture, Communications and Conflict, 16(2), 29-49. Retrieved from https://search.proquest.com/scholarly-journals/predicting-implementation-failure-organization/docview/1037985984/se-2?accountid=14228
Ford, J. D., Ford, L. W., & D'Amelio, A. (2008). Resistance to change: The rest of the story. Academy of management Review, 33(2), 362-377. Retrieved from https://www.jstor.org/stable/20159402
Foster, R. D. (2010). Resistance, justice, and commitment to change. Human Resource Development Quarterly, 21(1), 3-39. doi:10.1002/hrdq.20035
Garcia, D., & Gluesing, J. C. (2013). Qualitative research methods in international organizational change research. Journal of Organizational Change Management, 26(2), 423-444. doi:10.1108/09534811311328416
Grojean, M., Resick, C., Dickson, M., & Brent, S. (2004). Leaders, values, and organizational climate: examining leadership strategies for establishing an organizational climate regarding ethics. Journal of Business Ethics, 55(3), 223-241.
Han, H., Hsu, L.T. J., Lee, J.S., & Sheu, C. (2011). Are lodging customers ready to go green? An examination of attitudes, demographics, and eco-friendly intentions. International Journal of Hospitality Management, 30(2), 345-355. doi:10.1016/j.ijhm.2010.07.008
Hesse-Biber, S. N., & Leavy, P. (2011). The practice of qualitative research. Los Angeles, The U.S.: Sage.
Hiatt, J. (2006). ADKAR: A model for change in business, government and our community. Loveland, Colorado, The U.S.A.: Prosci.
Hiatt, J. (2009). The “harder” side of change. Retrieved from Change Management Tutorial Series.: http://www.change-management.com/tutorial-what-why-how.htm
Hiatt, J. (2019). The Prosci ADKAR Model. Retrieved from Prosci: https://www.prosci.com/resources/articles/adkar-model-awareness
Hon, A. H., Bloom, M., & Crant, J. M. (2014). Overcoming resistance to change and enhancing creative performance. Journal of Management, 40(3), 919-941. doi:10.1177/0149206311415418
Ik, M., & Azeez, A. A. (2020). Organizational green behavioural change: The role of cange management. International Journal of Entrepreneurial Knowledge, 8(1), 34-48. doi:10.37335/ijek.v8i2.98
Jabbar, M. H., & Abid, M. (2014). GHRM: Motivating employees towards organizational environmental performance. MAGNT Research Report, 2(4), 267-278. doi:dx.doi.org/14.9831/1444-8939
Khan, M. A., & Hashim, M. (2014). Organizational change: Case study of general motors. ASEE Zone 1 Conference, University of Bridgeport. Bridgpeort, CT, USA.
Kiesnere, A. L., & Baumgartner, R. J. (2019). Sustainability management in practice: Organizational change for sustainability in smaller large-sized companies in Austria. Sustainability, 11(3), 572-613. doi:10.3390/su11030572
Korstjens, I., & Moser, A. (2018). Practical guidance to qualitative research. European Journal of General Practice, 24(1), 120-124. doi:10.1080/13814788.2017.1375092
Kotter, J. P. (2007). Leading change: Why transformational efforts fail. Harvard Business Review 85, 96-103.
Levasseur, R. E. (2001). People skills: Change management tools—Lewin's change model. Interfaces, 31(4), 71-73. Retrieved from https://doi.org/10.1287/inte.31.4.71.9674
Lincoln, Y. S., & Guba, E. G. (1985). But is it rigorous? Trustworthiness and authenticity in naturalistic evaluation. New directions for program evaluation, 1986(30), 73-84. Retrieved from https://doi.org/10.1002/ev.1427
Liu, P. (2009). Strategy of green logistics and sustainable development. International Conference on Information Management, Innovation Management and Industrial Engineering, 30(1), 339-342. doi:10.1109/ICIII.2009.89
Loknath, Y., & Azeem, B. A. (2017). Green management: Concept and strategies. National Conference on Marketing and Sustainable Development, 13, 688-702. Andhra Pradesh, India.
Lovins, A. B., Lovins, L. H., & Hawken, P. (2007). A road map for natural capitalism. Harvard Business Review, 92(10), 250-267.
Lowery, M. S. (2010). Change management in a dynamic information technology environment: Inquiries into the ADKAR model for change management results. All Regis University Theses,27(3), 126-261. Retrieved from https://epublications.regis.edu/theses/126
Lozano, R. (2013). Are companies planning their organisational changes for corporate sustainability? An analysis of three case studies on resistance to change and their strategies to overcome it. Corporate Social Responsibility and Environmental Management, 20, 275-295. doi:10.1002/csr.1290
Lunenburg, F. C. (2010). Forces for and resistance to organizational change. National Forum of Educational Administration and Supervision Journal, 27(4), 1-10.
McKay, K., Kuntz, J. R., & Näswall, K. (2013). The effect of affective commitment, communication and participation on resistance to change: The role of change readiness. New Zealand Journal of Psychology, 42(2), 29-41. Retrieved from https://canterbury.libguides.com/rights/theses
Merriam, S. B. (2015). Qualitative research- a guide to design and implementation. San Francisco, The U.S.A.: John Wiley & Sons.
O’Connora, P., & Murphy, J. (2004). Research on information technology in the hospitality industry. International Journal of Hospitality Management, 23(5), 473-484. doi:10.1016/j.ijhm.2004.10.002
O'Connor, P., & Piccoli, G. (2003). Marketing hotels using global distribution systems. Cornell Hotel and Restaurant Administration Quarterly, 44(5-6), 105-114. Retrieved from https://doi.org/10.1177/001088040304400515
Oreg, S. (2006). Personality, context, and resistance organization change. European Journal of Work and Organizational Psychology, 15(1), 73-101. doi:10.1080/13594320500451247
Peccei, R., Giangreco, A., & Sebastiano, A. (2011). The role of organizational commitment in the analysis of resistance to change: Co-predictor and moderator effects. Personal Review, 40(2), 185-204. doi:10.1108/00483481111106075
Qu, S. Q., & Dumay, J. (2011). The qualitative research interview. Qualitative Research in Accounting & Management, 8(3), 238-264. doi:10.1108/11766091111162070
Rafferty, A. E., & Restubog, S. L. (2010). The impact of change process and context on change reactions and turnover during merger. Journal of Management, 36(5), 1309-1338. doi:10.1177/0149206309341480
Robbins, S., & Judge, T. (2018). Organizational behavior. Pearson. Retrieved from www.pearsonglobaleditions.com
Sarkis, J., Gonzalez-Torre, P., & Adenso-Diaz, B. (2010). Stakeholder pressure and the adoption of environmental practices: The mediating effect of training. Journal of Operations Management, 28(2), 163-176. doi:10.1016/j.jom.2009.10.001
Sharma, K. (2020). Three types of organizational change. Retrieved from whatfix: https://whatfix.com/blog/types-of-organizational-change/
Sijbom, R. B., Janssen, O., & Yperen, N. W. (2015). How to get radical creative ideas into a leader’s mind? Leader’s achievement goals and subordinates’ voice of creative ideas. European Journal of Work and Organizational Psychology, 24(2), 279-296. Retrieved from http://dx.doi.org/10.1080/1359432X.2014.892480
Smollan, R. K. (2011). The multi-dimensional nature of resistance to change. Journal of Management and Organization, 17(6), 828-850. doi:10.1017/S1833367200001206
Song, W., & Yu, H. (2018). Green innovation strategy and green innovation: The roles of green creativity and green organizational identity. Corporate Social Responsibility and Environmental Management, 25(2), 135-150. Retrieved from https://doi.org/10.1002/csr.1445
Stouten, J., Rousseau, D. M., & De Cremer, D. (2018). Successful organizational change: Integrating the management practice and scholarly literatures. Academy of Management Annals, 12(2), 752-788, Retrieved from https://doi.org/10.5465/annals.2016.0095.
Suddaby, R., & Foster, W. M. (2017). History and organizational change. Journal of Management, 43(1), 19-38. doi:10.1177/0149206316675031
Vora, M. K. (2013). Business excellence through sustainable change management. The TQM Journal, 25(6), 625-640. doi:10.1108/TQM-07-2013-0080
Walley, E. E., & Taylor, D. (2002). Opportunists, champions, mavericks? A typology of green entrepreneurs. Greener Management International, 38, 38-51. Retrieved from https://www.jstor.org/stable/10.2307/greemanainte.38.31
Zafar, F., & Naveed, K. (2014). Organizational change and dealing with employees resistance. International journal of management excellence, 2(3), 237-246.