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研究生: 林軒宇
Lin, Hsuan-Yu
論文名稱: 蔬果供應鏈成員合作意願影響機制之研究:關係行銷觀點
A Study on the Cooperative Intention Influencing Mechanism between Fruits and Vegetables Supply Chain Members: Relationship Marketing Perspective
指導教授: 周世玉
Chou, Shih-Yu
口試委員: 蔡明志
Tsai, Ming-Chih
施人英
Shih, Jen-Ying
周世玉
Chou, Shih-Yu
口試日期: 2023/03/06
學位類別: 碩士
Master
系所名稱: 高階經理人企業管理碩士在職專班(EMBA)
Executive Master of Business Administration
論文出版年: 2023
畢業學年度: 111
語文別: 中文
論文頁數: 47
中文關鍵詞: 關係行銷關係利益共享價值關係承諾信任合作意願生鮮蔬果供應鏈
英文關鍵詞: relationship marketing, relational benefit, shared value, relationship commitment, trust, cooperative intention, fruit and vegetables supply chain
研究方法: 調查研究
DOI URL: http://doi.org/10.6345/NTNU202300477
論文種類: 學術論文
相關次數: 點閱:101下載:16
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  • 本研究以關係行銷的觀點,並採用「關係承諾-信任」理論的架構,探討國內進口生鮮蔬果供應鏈成員,對於合作意願的影響因素。雖然進口生鮮蔬果供應鏈成員合作的機制與運作品質,關乎穩定國內市場生鮮蔬果需求與確保食品安全,但過往文獻卻較少有此方面的研究。因此本研究以批發商為主體,透過實證研究,除了探討生鮮蔬果供應鏈成員的合作機制,也提供關係行銷領域後續學術研究的文獻參考。
    本研究的研究結果顯示,北部地區的批發商對進口商的信任、關係承諾與合作意願,相較南區呈顯著負向影響。另外,北部地區批發商對合作關係十年以下的進口商,相較合作二十年以上的批發商也呈顯著負向影響。經由階層迴歸分析的進一步檢定分析,信心利益與共享價值對信任有顯著正向影響,社交利益與信任則對關係承諾有顯著正向影響,信任與關係承諾則對合作意願有顯著正向影響。本研究的結論基本符合關係行銷的「關係承諾-信任」理論,即關係承諾與信任是重要的研究變數,顯著正向影響合作意願。

    This study is from perspective of relationship marketing. And apply the framework of "commitment-trust" theory of relationship marketing to explore cooperative intention influencing mechanism between fruits and vegetables supply chain members. Although the mechanism and operational quality of cooperation in fresh produce supply chain is critical due to it is related to food security and food safety, there have been few studies about this topic in the past. Therefore, we focus on distributors in the wholesale market as subject in this study. Not only investigate cooperative intention influencing mechanism between fruits and vegetables supply chain members, but also provide the reference for the further study related relationship marketing.
    The data analyzed results of this study showed that compared southern region, distributors in northern region have a significant negative correlation on the trust, commitment and cooperate intention with importers. In addition compared southern region, distributors in the northern region also have a significant negative correlation on importers who have a cooperative experience less than 10 years. Through the further statistical test of hierarchical regression analysis, confidence benefit and shared value have a significant positive correlation on trust. Social benefit and trust have a significant positive correlation on relationship commitment. And trust and relationship commitment have a significant positive correlation on cooperative intention. The conclusion of this study is basically in accord with the "commitment-trust" theory of relationship marketing. That is, trust and relationship commitment are key variables, which have significantly positive correlation on cooperative intentions.

    第一章 緒論 1 第一節、研究背景與動機 1 第二節、研究問題與目的 4 第三節、研究範圍 4 第四節、研究流程與論文章節架構 4 第二章 文獻探討與研究假設推導 6 第一節、台灣進口蔬果供應鏈的相關研究 6 第二節、關係行銷 7 第三節、關係利益與共享價值 11 第四節、信任與關係承諾 14 第五節、合作意願 16 第三章 研究方法 17 第一節、研究架構與研究變數衡量 17 第二節、問卷設計與問卷調查計畫 21 第三節、資料分析方法 22 第四章 實證結果分析 24 第一節、樣本結構分析 24 第二節、敘述性統計分析 25 第三節、問卷測量變數的信度與效度分析 28 第四節、研究假設之檢定 30 第五章 結論與建議 37 第一節、研究結論 7 第二節、管理意涵 38 第三節、研究限制與未來研究建議 40 參考文獻 41 附 錄:問卷 44

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    二、英文部分
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