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研究生: 曾佳穎
Nattakarn Kannin
論文名稱: 網紅特質如何透過品牌形象與品牌信任影響泰國消費者對高級保養品品牌產品的購買意願?
How do Social Media Influencer Characteristics affect Consumer Purchase Intention toward Premium Skincare Brands in Thailand through Brand Image and Brand Trust?
指導教授: 周世玉
Chou, Shih-Yu
口試委員: 洪秀瑜
Hung, Hsiu-Yu
蔡明志
Tsai, Ming-Chih
周世玉
Chou, Shih-Yu
口試日期: 2023/06/05
學位類別: 碩士
Master
系所名稱: 管理研究所
Graduate Institute of Management
論文出版年: 2023
畢業學年度: 111
語文別: 英文
論文頁數: 67
英文關鍵詞: Social Media Influencer, Influencer Endorsement, Influencer Marketing, TEARS Model, Brand Image, Brand Trust, Purchase Intention
研究方法: 調查研究
DOI URL: http://doi.org/10.6345/NTNU202300807
論文種類: 學術論文
相關次數: 點閱:69下載:9
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  • The rise of the internet has changed consumer's lives, social media platforms were used as marketing tools. Marketers will increase focus on influencer marketing to draw to younger consumers and expect to reach more potential customers as it is an effective way to promote products and services; meanwhile, those influencers can help to build brand awareness through the widespread of content posted. This study aims to examine the effect of social media influencers’ characteristics on consumer purchase intention toward Thai premium skincare brands in Thailand through brand image and brand trust as well as to investigate consumer perception of brand equity after being exposed to paid or sponsored posts promoted by social media influencers who they followed. The TEARS model was used as a measurement of influencer endorsement effectiveness. A quantitative approach was used to collect responses from a total of 284 respondents who were selected through the target population. Based on the regression analysis, all the influencers’ characteristics which consisted of TEARS dimensions demonstrated a significantly positive influence with brand image, brand trust and purchase intention. The results indicate that trustworthiness, attractiveness, and Similarity have a significantly positive influence on brand image, whereas trustworthiness, respect, similarity and brand image have a significantly positive influence on brand trust. Finally, it was found that brand image and brand trust have a significantly positive influence on Purchase Intention. The study implies that marketers and brands should pay more attention to the factors including the similarity as it was the most influential when influencing customer purchase intention, and followed by Trustworthiness and Brand Trust.

    Acknowledgements ...........................................................................................................i Abstract ...............................................................................................................................ii Table of Contents ..............................................................................................................iii List of Tables ........................................................................................................................v List of Figures ......................................................................................................................vi Chapter 1: Introduction ....................................................................................................1 1.1 Research Background .........................................................................................1 1.2 Research Purpose and Research Questions .....................................................5 1.3 Research Significance .........................................................................................5 1.4 Thesis Outline .........................................................................................................6 Chapter 2: Literature Review ............................................................................................7 2.1 Social Media Influencers .....................................................................................7 2.2 TEARS Model ..........................................................................................................8 2.3 Influencers' Characteristic ...................................................................................8 2.3.1 Influencer Trustworthiness ..........................................................................8 2.3.2 Influencer Expertise ....................................................................................9 2.3.3 Influencer Attractiveness .........................................................................10 2.3.4 Influencer Respect ...................................................................................11 2.3.5 Influencer Similarity ...................................................................................11 2.4 Brand Image .......................................................................................................12 2.4 Brand Trust ...........................................................................................................13 2.6 Purchase Intention .............................................................................................14 Chapter 3: Research Methodology ..............................................................................16 3.1 Research Framework .........................................................................................16 3.2 Research Hypotheses ........................................................................................17 3.3 Research Method ...............................................................................................17 3.4 Target Population ...............................................................................................17 3.5 Questionnaire Design .........................................................................................18 3.6 Pretest .................................................................................................................19 3.7 Data Collection .................................................................................................20 Chapter 4: Data Analysis and Findings .........................................................................25 4.1 Sample Profile Analysis .......................................................................................25 4.2 Descriptive Statistics for Measurement Items ..................................................27 4.3 Reliability and Validity of Measurement Items ................................................29 4.4 Regression Analyses ...........................................................................................31 4.5 Hypothesis Testing ...............................................................................................34 Chapter 5: Conclusions ...................................................................................................36 5.1 Research Summary ............................................................................................36 5.1.1 Overview of Study ....................................................................................36 5.1.2 Results and Discussion ..............................................................................36 5.2 Managerial Implications ....................................................................................41 5.3 Limitations and Future Research .......................................................................42 References .......................................................................................................................44 Appendixes ......................................................................................................................56

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