簡易檢索 / 詳目顯示

研究生: 白景文
PAI CHING WEN
論文名稱: 企業大學評鑑指標建構之研究
A Study on the Construction of Corporate Uninversity Evaluation Indicator
指導教授: 黃能堂
學位類別: 博士
Doctor
系所名稱: 科技應用與人力資源發展學系
Department of Technology Application and Human Resource Development
論文出版年: 2007
畢業學年度: 95
語文別: 中文
論文頁數: 304
中文關鍵詞: 企業大學評鑑指標評鑑指標德懷術層級分析程序法(AHP)
英文關鍵詞: corporate university, evaluation, indicator, evaluation indicator, Delphi technique, analytical hierarchy process (AHP)
論文種類: 學術論文
相關次數: 點閱:322下載:134
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報
  • 本研究旨在建構企業大學評鑑指標,研究目的為探討適用於企業大學之評鑑模式,分析企業大學評鑑內涵,建構企業大學評鑑指標,以及評定企業大學評鑑指標之相對權重。本研究採專家深度訪談、德懷術問卷分析與探索性因素分析等方法,進行資料蒐集、分析與建構企業大學評鑑指標。本研究所建構的企業大學評鑑指標,可分為對準企業策略、促進組織變革、強化組織學習、監督運作效能、評量訓練成效、確保訓練成果與整合資訊科技等七大構面與26項評鑑指標,並透過AHP層級分析程序法評定各指標之相對權重。根據研究所得之結果,具體對企業機構、企業大學主管與專業人員提出應用企業大學評鑑指標,以及後續研究提陳具體之建議。

    The purpose of this study was aimed to construct the evaluation indicators for corporate university, which explored a useful corporate university evaluation model, analyzed the evaluate content of the corporate university, constructed corporate university evaluation indicators, analyzed the relative weight of corporate university evaluation indicators. The research methods such as expert interview, Delphi technique, and exploratory factor analysis were used to collect and analyze the data for the study. The 26 corporate university evaluation indicators were classified into 7 dimensions, namely, align with corporate strategy, ignite organization change, promote organization learning, supervise operation efficacy, evaluate training effectiveness, ensure training result, and integrate information technology. The relative weight of each evaluation indicator was assessed by AHP process. Suggestions were made by the research to appropriately implement the corporate university evaluation indicators and to further improve the quality of the research followed.

    目 錄 i 摘 要 iii 表 次 v 圖 次 ix 第一章 緒論 1 第一節 研究緣起與動機 1 第二節 研究目的 4 第三節 研究範圍與限制 4 第四節 重要名詞釋義 5 第二章 文獻探討 9 第一節 企業大學之意涵 9 第二節 評鑑之探討 35 第三節 評鑑指標 77 第四節 建構評鑑指標方法論 95 第五節 企業大學評鑑指標相關研究 107 第三章 研究設計與實施 133 第一節 企業大學初步評鑑模式 133 第二節 研究步驟與流程 140 第三節 研究樣本 143 第四節 研究工具 149 第五節 資料分析 160 第四章 研究結果與分析 163 第一節 德懷術問卷調查結果分析 163 第二節 實證調查研究結果分析 174 第三節 層級分析程序調查研究結果分析 201 第五章 結論與建議 209 第一節 結論 209 第二節 建議 215 參考文獻 219 附 錄 234

    王雅玄(1998)。德懷術(Delphi)在課程評鑑上的應用。教育資料與研究,25期,43-46。
    白景文(2002)。開辦企業大學,訓練部門全面升級。管理雜誌,332期,18-21。
    白景文(2003,10月4日)。建立策略性企業大學模式之研究。論文發表於國立台灣師範大學工業科技教育系暨中華企業訓練發展學會聯合舉辦之「2003人力資源發展之挑戰與契機」學術研討會,42-43,台北。
    白景文、林韶姿(2003)。到企業大學念學位。管理雜誌,346期,46-49。
    江文雄(1995)。工業類職業學校「學校行政」評鑑指標之研究。行政院國家科學委員會專題研究計畫成果報告。
    何榮桂(2001)。中小企業推動企業大學可行性研究。國立中山大學企業管理學系研究所碩士論文,未出版,台灣高雄。
    吳明隆(2003)。SPSS統計應用學習實務-問卷分析與應用統計。台北:知城數位。
    吳政達(1999)。國民小學教師評鑑指標體系建構之研究。國立政治大學教育系博士論文,未出版,台北。
    吳政達、郭昭佑(1997)。概念構圖法在國民小學教科書評鑑標準建構之應用。教育與心理研究,20期,217-242。
    吳萬益、林清河(2001)。企業研究方法。台北:華泰。
    李大偉(1995)。技職教育測量與評鑑。台北:三民。
    周文賢(2002)。多變量統計分析—SAS/STAT使用方法。台北:智勝。
    林佳蓉(譯)(2005)。Noe, R. A., Hollenbeck, J.R., Gerhart, B., & Wright, P. M.著。人力資源管理:全球經驗,本土實踐(Fundamentals of human resource management, 1st ed.)。台北:雙葉書廊。
    林奇芳(2001)。研發團隊創造力指標建構之研究—以高科技產業為例。國立台灣師範大學工業科技教育研究所碩士論文,未出版,台北市。
    林尚平、廖仁川、蕭清松及蔡琇琳(2001,6月 30日)。我國企業辦理企業內部大學與傳統教育訓練體系之效益比較分析。論文發表於中華人力資源發展學會舉辦之「2001人力資源論文發表會」學術研討會,27-47,台北。
    林勇信(2003)。休閒農場全面品質管理指標之研究—國家品質獎評審指標之應用。農業經營管理年刊,9,1-46。
    林清江(1992)。我國教師職業聲望與專業形象之調查研究(第三次)。教育部委託之專題研究成果報告。台北:教育部。
    徐超聖(1999)。九年一貫課程品質管理機制—淺談「學力指標」之意義。教育資料與研究,26,33-39。
    秦夢群(1999)。教育行政-實務部分。台北:五南。
    張火燦(1987)。從美國企業界教育與訓練的發展談我國努力的方向。就業與訓練,5(1),21-26。
    張火燦(2001)。策略性人力資源管理(第二版)。台北,揚智。
    張春興(1995)。教育心理學。台北:東華書局。
    張素娟(1999)。我國工商企業界辦理企業大學模式之研究。國立中正大學成人及繼續教育研究所碩士論文,未出版,台灣嘉義。
    張清濱(1996)。學校行政。台北:台灣書店。
    張紹勳、林秀娟(2005)。高等統計分析。台北:滄海。
    張鈿富(2000)。教育政策分析-理論與實務。台北:五南。
    莊謙本、沈亞梵、蘇錦麗、蘇啟寅、陳盈霖與謝美慧(1999a)。綜合高中評鑑指標之建構。國立台灣師範大學教育研究中心專題研究成果報告。
    莊謙本(1999b)。教育評鑑指標的建構。技術及職業教育雙月刊,52期,7-9。
    郭昭佑(2000)。概念構圖法在評鑑指標建構上之應用-以國民中學校務評鑑指標建構為例。教育政策論壇,3(2),173-203。
    郭昭佑(2001)。教育評鑑指標建構方法探究。國教學報,13,251-278。
    陳正昌、程炳林(1994)。SPSS、SAS、BMDP統計軟體在多變量統計上的應用。台北:五南。
    陳正昌、程炳林、陳新豐和劉子鍵(2005)。多變量分析方法:統計軟體應用。台北:東華。
    邱浩政(2001)。量化研究與統計分析。台北:五南。
    陳亮妘(2002)。國民中小學體育評鑑指標建構之研究。國立屏東師範學院國民教育研究所碩士論文,未出版,台灣屏東。
    陳鎰明(2003)。我國大專體育評鑑指標建構之研究。國立台灣師範大學體育學系研究所博士論文,未出版,台北。
    曾慧超、梁德昭(1996)。電腦輔助教學軟體評量模式之建構。資訊與教育雜誌,53期,43-55。
    湯堯(1999)。教育指標系統整合型研究:子計畫四-技職教育指標(Ⅰ)。行政院國家科學委員會專題研究計畫成果報告(NSC-87-2413-H-006-005-F16)。台南:成功大學教育研究所。
    黃光雄(1990)。教育評鑑的模式。台北:師大書苑。
    黃俊英(2001)。多變量分析(第七版)。台北:中國經濟企業研究所。
    黃政傑(1994)。課程設計。台北:東華。
    黃政傑、李隆盛(1996)。技職教育概論。台北:師大書苑。
    楊文雄(1980)。教育評鑑之理論與實際。台中:台灣省政府教育廳。
    楊國德(1999)。新型態的成人教育機構。成人教育,47期,54。
    蔡錫濤(2000)。訓練的評鑑。載於李隆盛、黃同圳(主編),人力資源發展。台北,師大書苑。
    鄭彩鳳(1998)。學校行政-理論與實際。高雄:麗文。
    鄧振源、曾國雄(1989)。層級分析法(AHP)的內涵特性與應用(下)。中國統計學報,27(7),1-20。
    賴慶樹(2003)。企業大學現況探討研究。中山大學企業管理學系研究所碩士論文,未出版,台灣高雄。
    謝文全(1993)。學校行政。台北:五南圖書。
    謝臥龍(1997)。優良國中教師特質之德懷術分析。教育研究資訊,5(3),14-28。
    謝金青(1997)。國民小學學校效能評鑑指標與權重體系之建構。國立政治大學教育研究所博士論文,未出版,台北。
    簡建忠(1994)。訓練評鑑。台北:五南。
    簡茂發、李琪明(2001)。當代教育指標---國際比較觀點。台北:學富。
    魏惠娟(1997)。成人教育方案發展的系統分析與應用。台北:師大書苑。
    Alkin, M. (1973). Evaluation theory development. In B. Worthen & J. Sander (Eds.), Educational evaluation: Theory and practice. Belmont, CA: Wadsworth.
    Allen, M. (Ed.). (2002). The corporate university handbooks: Designing, managing, and growing a successful program. NY: AMACOM .
    Arkin, A. (2000). Combined honours. People Management, 12 October, 43-46.
    Aronovitz, S. (2000). The knowledge factory: Dismantling the corporate university and creating true higher learning. Boston: Beacon.
    Bachler, C. J. (1997). The trainer’s role. Workforce, 76, 93-105.
    Barley, K. (1998).Process and partnership: Focal points for building and growing a corporate university. Corporate University Review, Retrieved November 8, 2002, from http://www.trainginguniversity.com/magazine/current/cuconnect.html
    Barney, M. (2002). Measuring ROI in Corporate University: Death of the Student Day and Birth of Human Capital. In M. Allen (Ed.), The corporate university handbooks: designing, managing, and growing a successful program. NY: AMACOM.
    Barron, T. (1996). A new weave in training funding. Training and Development,50(8),28-33.
    Blank, R. K. (1993). Developing a System of Education Indicators: Selecting, Implementing, and Reporting Indicators. Educational Evaluation and Policy Analysis, 15(1), 65-80.
    Bober, C. F. (2000). Utilization of corporate university training program evaluation. (Doctoral Dissertation, University of Illinois, Champaign-Urbana, 2000). UMI Microform 9971034.
    Bramley, P. (1996). Evaluating training effectiveness. (2nd ed.) London: McGraw-Hill.
    Brinkerhoff, R. O. (1987). Achieving results from training. San Francisco, CA: Jossey-Bass Publishers.
    Brinkerhoff, R. O. (1988). A Intergrated Evaluation Model for HRD. Training and Development Journal, 42(2) , 66-67.
    Bushnell, D. S. (1990). Input, process, output: A model for evaluating training. Training and Development Journal, 44(3) , 41-43.
    Caffarella, R. S. (1994). Planning programs for adult learners. San Francisco: Jossey-Bass Publishers.
    Chapman, D. (1990). The role of education management system in improving educational quality. New York: Gremwood.
    Claudia, A. (1996). Corporations grow their own best employees at corporate universities. Journal of Career Planning & Employment, 56(2), 24-27.
    Comrey, A. L. (1973). A first course in factor analysis. New York: Academic.
    Cronbach, L. J. (1982). Designing evaluations of educational and social programs. San Francisco: Jossey-Bass.
    Crocker, L. & Algina, J. (1986). Introduction to classical and modern test theory. NY: CBS College Publishing.
    Deroche, E. F. (1974). Evaluation school programs and personnel: A guide for terchers and administrators. Shorewood, Wisc.: Instructional media.
    Desimone, R. L., Werner J. M., & Harris, D. M. (2002). Human Resource Development. Orlando, FL: Harcourt Colledge.
    Easterby-Smith, M. (1994). Evaluating management development, training and education (2nd ed.). Hampshire, England: Gower.
    EFMD. (2000). Ten golden rules for developing a corporate university. Journal of European Industrial Training; 24(9). Retrieved November 8, 2002, from http://antonio.emeraldinsight.com/vl=323525/cl=25/ nw=1/rpsv/~1105/24n9/s3010/p101
    Erickson, R. C., & Wentling, T. L. (1976). Measuring Student Growth. Urbana, IL: Griffon.
    Eurich, N. P. (1985). Corporate classroom. Princeton: Carnegie Foundation for the the Advancement of Teaching.
    Fresina, A. (1997). The Three Prototypes of Corporate Universities. The Corporate University Review, January-February.
    Galvin, J. G. (1983). What can trainer learning from educatiors about evaluating management training? Training and Development, 50(8).
    Gerber, B. (comp.).(1989). Evaluating Training. Minneapolis: Lakewood Books.
    Giber, D., Carter, L., & Goldsmith, M. (Eds.). (2000). Best Practices in Leadership Development Handbook. San Francisco: Jossey-Bass Pfeiffer and Lexington.
    Giroux, H. A., & Myrsiades, K. (Eds.). (2001). Beyond the Corporate University. Boston: Rowman & Littlefield Publisher.
    Goldstein, I. L. (1986). Training in Organizations. (2nd ed.). Monterey, CA: Brooks/Cole.
    Goldstein, I. L. (1993). Training in Organizations. (3rd ed.). Monterey, CA: Brooks/Cole.
    Grounlund, N. E. (1985). Measurement and evaluation in teaching. New York, NY: MacMillian Publishing Company.
    Guba, E. G. & Stufflebeam, D. L. (1970). Evaluation: The Process of Stimulating Aiding and Abetting Insightful Action. 9. Indiaba University.
    Guba, E. G. & Lincoln (1989). Fourth generation evaluation. California: Sage.
    Hanna, D. E. (1998). Higher education in an era of digital competition: Emerging organization models. Journal of Asynchronous Learning Networks, March, 2(1), 66-95.
    Hatcher, L. (1994), A Step-by-Step Approach to Using the SAS System for Factor Analysis and Structural Equation Modeling. NC: SAS Institute.
    Hilse, H. & Niclolai, A. T. (2004). Strategic learning in Germany's largest companies-empirical evidence on the role of CU within strategy processes. Journal of Management Development, 23(4), 372-398.
    Holton, E. F. III. (1996).The flawed four-level evaluation model. Human Resource Development Quarterly, 7, 5-21.
    Jarvis, P. (2001). Universities and Corporate University: The Higher Learning Industry in Global Society. London: Kogan Page.
    Johnstone, J. N. (1981). Indicators of education systems. London: Kogan Page.
    Kaggan, S., & Smith, M. S. (1985). Indicators of educational evaluation. Education Ledership, 11, 21-24.
    Kaiser, H. F. (1974). An index of factorial simplicity. Psychometrika, 39, 31-36.
    Kaufman, R., & Keller, J. M. (1994). Levels of evaluation: Beyond Kirkpatrick . Human Resource Development Quarterly, 5, 371-380.
    Khorramshahgol, R., & Moustakis, V. S. (1988). Delphic Hierarchy Process (DHP): A Method for Priority Setting Dericed from the Delphic Method and Analytical Hierarchy Process. European Journal of Operational Research, 37, 347-354.
    Kiely, L. (2002). Measurement in Corporate University Learning Environments: Is It Gonna Show? Do We Wanna Know? In M. Allen (Ed.), The corporate university handbooks: designing, managing, and growing a successful program. NY: AMACOM.
    Kirkpatrick, D. (1975). Evaluation training programs. Madison, Wisxonsin: ASTD.
    Kirkpatrick, D. (1994). Evaluation training programs: The four levels. San Francisco, CA: Berrett-Koehler.
    Kraiger, K., Ford, J. K., & Salas, E. (1993). Application of cognitive, skill-based, and affective theories of learning outcomes to new methods of training evaluaton. Journal of Applied Psychology, 78, 323.
    Lenderman, H., & Sandelands, E. (2002). Learning for a purpose: building a corporate university. International Journal of Contemporary Hospitality Management , 14(7), 382-384.
    Lester, T. (1999). Degree couture. Human Resoures, March, 74-78.
    Mailliard, K. (1997). Sprint: Retention via training. HR Focus, 74, s6.
    McCarty, T. (2002). The Corporate University as a Strategic Lever: Integrating the Strategic Objectives of the Firm with the Desired Outcomes of the Corporate University. In M. Allen (Ed.), The corporate university handbooks: designing, managing, and growing a successful program. NY: AMACOM.
    McLagan, P. A. (1989). Models for HRD practice. Training and Development Journal, 41, 53.
    Meister, J. C. (1994). Corporate quality universities: Lessons in building a world-class work force. NY: IRWIN.
    Meister, J. C. (1998a). Corporate universities: Lessons in building a world-class work force. (revised and updated). NY: McGraw-Hill, Inc.
    Meister, J. C. (1998b). Ten steps to creating a corporate university. Training and Development, 52(11), 38-43 .
    Mimick, R., & Medlin, S. (1983). Anticipatory evaluations in HRD programming. Training and Development Journal, 37(5), 89-94.
    Moore, J. (2002). Running a Corporate Universtiy Like a Business: A Financial Model. In M. Allen (Ed.), The corporate university handbooks: designing, managing, and growing a successful program. NY: AMACOM.
    Noe, R. A.(1999). Employee Training and Development. NY: The McGraw-Hill Co.
    Nunnally, J. C., (1978). Psychometric Theory. NY: The McGraw-Hill Co.
    Nuttall, D. L. (1990). The Function and Limitations of International Education Indicators. International Journal of Educational Research, 14, 327-333.
    Nuttall, D. L. (1994). Choosing indicators. In OECD (Ed.) Making Education Count: Developing and using International Indicators. Paris: OECD.
    Oakes, J. (1986). Educational Indicators: A Guide for Policymakers. (ERIC Document Reproduction Service No. ED315920)
    Odden, A. (1990). Educational Indicators in the United States: The Need for Analysis. Educational Researcher, 19(5), 24-29.
    OECD. (1992). The OECD international education indicators: A framework for analysis. Paris: Author.
    Patterson, T. M. (1998). Corporate education and training for adult learners: A comparative study of for two corporate university models. (Doctoral Dissertation, California State University, 1999). UMI Microfilm 9900100.
    Peatross, D. (2003). How to Design a Corporate University Performance Measurement System. Corporate Universities International, January / February, 9(1), -221.
    Phillips, J. J. (1983). Handbook of training evaluation and measurement methods. Houston, Texas: Gulf.
    Phillips, J. J. (1996, Feb). ROI: The search for best practices. Training & Development, (50)2. 42-47.
    Phillips, J. J. (1997). Handbook of Training Evaluation. Houston: Gulf.
    Power, C. (1990). Higher education indicators: An exercise in interpretation. In N. Bottani, & I. Dalfau (Eds), Indicators of the quality of educational systems: An international perspective, 351-361.
    Prince, C. (2003). Corporate education and learning: the accerdiation agenda. Journal of Workplace Learning, 15(4), 179-185.
    Prince, C. & Beaver, G. (2002, August). Redefining the role of corporate universities. Journal of Industry & Higher Education, 213-221.
    Prince, C. & Stewart, J. (2002). Corporate universities – an analytical framework. Journal of Management Development, 21(10), 797-811.
    Quality Magazine (1998). Lessons from the corporate university. June, Retrieved July 4, 2005, from http://www.qualitymag.com/ articles /1998/jun98/0698tt.html.
    Rademakers, M. & Huizinga, N. (2000). How strategic is your corporate university? The New Corporate Review, Nov.-Dec. 18.
    Renaud-Coulon, A. (2002). Corporate Universtiy in Europe. In M. Allen (Ed.), The corporate university handbooks: designing, managing, and growing a successful program. NY: AMACOM.
    Robinson, D. G. & Robinson, J. C. (1989). Training for Impact. San Francisco: Jossey-Bass .
    Rowley, D., Lujan, H., & Dolence, M. (1998). Strategic choices for the academy. San Francisco: Jossey-Bass .
    Saaty, T. L. (1990). The Analytic Hierarchy Process. NY: McGraw-Hill.
    Scheerens, J. (1992). Process indicators of school functioning. In OECD (Ed.), The OECD international education indicators: A framework for analysis. Paris: OECD.
    Schultz, R. L., Zaltman, G., & Burger(1975). Case in marketing research. International Thomson Publishing.
    Selden, R. W. (1990). Developing Educational Indicators: A State-National Perspective. International Journal of Educational Research, 14, 383-393.
    Shapiro, L. (1995). Training Effectiveness Handbook. NY: McGraw-Hill.
    Shavelson, R., McDonnell, L., & Oakes, J. (1991). Steps in Designing an Indicator System. (ERIC Document Reproduction Service No. ED338700)
    Shavelson, R., McDonnell, L., Oakes, J., & Carey, N. (1987). Indicator Systems for Monitoring Mathematics and Science Education. (ERIC Document Reproduction Service No. ED294738)
    Skutsch, M., & Schofer, J. L. (1973). Goals-Delphi for Urban Planning: Concepts in Their Design. Socio-Econ. Plan. Sci., 17, 305-313.
    Smith, M. S. (1988). Educational Indicators. Phi Delta Kappan, 69, 487-491.
    Snyder, R., Raben, C., & Farr, J. (1980). A Model for the systemic evaluation human resource development programs. Academy Management Review, 5(3). 431-444.
    Spee, A., & Bormans, R. (1992). Performance indicators in government institutional relations: The conceptual framework. Higher Education Management, 4(2), 139-155.
    Stufflebeam, D. L. (1983). The CIPP model for program evaluation. In G. Madaus, M. Scriven, & D. Stufflebeam (Eds.), Evaluation models. Boston, MA: Kluwer-Nijhoff.
    Tabachnick, B. and Fidell L. (2000), Using Multivariate Statistics, (4th ed.). Pearson Allyn & Bacon.
    Tennant, C., Boonkrong, M., & Roberts, P. A. B. (2002). The design of a training programmw measurement model. Journal of European Industrial Training, 26(5), 230-240.
    Tersine, R. J., & Riggs, W. E. (1976). The Delphi Technique: A Long-Range Planning Tool. Business Horizons, 19(2), 51-56.
    Thomas, D. (1999, June). The corporate university as a model for organizational and individual learning. Paper presented at the meeting of the IQPC Conference on the Corporate University, London.
    Tinsley, H. E. A. and Tinsley, D. J. (1987). Uses of Factor Analysis in Counseling Psychology Research. Journal of Counseling Psychology. 34(4), 414-424.
    Tracey, W. (1983). Human resources management. In W. Fallon (Ed.), AMA management handbooks (2nd ed.). NY: American Management Association.
    Uhl, N. P. (1990). Evaluation Model and Approaches-Delphi Technique. In H. J. Walberg, & G. D. Haertal (Eds.), The International Encyclopedia of Education. Oxford: Pergamon.
    Ulrich, D. (1997). Human resource champions: the next agenda for adding value and delivering results (1st ed.). NY: Harvard Business School.
    Walton, J. (1999). Strategic Human Resource Development. London: Rourledge.
    Warr, P., Bird, M., & Rackham, N. (1970). Evaluation of management training. London: Gower.
    Wentling, T. L. (1980). Evaluatiog occupational education and training programs. Urbana, IL: Griffon.
    Wheeler, K. (2000). The Use and Abuses of the Term Corporate University, available at:www.glresoures.com/corp.
    Wheeler, P. & Haertal, G. D. (1993). Resource handbook on performance assessment and measurement: A tool for student, practitioners, and policymakers. EREAPA Associates, 40-43.
    Worthen , B., Sanders, J., & Fitzpatrick, J. (1997). Program Evaluation: Alternative Approaches and Practical Guidelines (2nd ed.). NY: Longman.
    Worthen, B. R., & Sanders, J. R. (1987). Educational Evaluation: Alternative Approaches and Practical Guidelines. NY: Longman.
    Zenger, J. H., & Hargis, K. (1982). Assessment of training results: It’s time to take the plunge! Training and Development Journal, 36(1), 11-16.

    QR CODE