研究生: |
許家寧 Hsu, Jia-Ning |
---|---|
論文名稱: |
網紅公關危機: 以愛莉莎莎#MeToo貼文事件為例 Influencers' Public Relations Crisis: A Case Study of Alisasa's #MeToo Posts |
指導教授: |
林舒柔
Lin, Shu-Jou |
口試委員: |
林舒柔
Lin, Shu-Jou 蘇威傑 Su, Wei-Chieh 吳政衛 Wu, Cheng-Wei |
口試日期: | 2024/06/13 |
學位類別: |
碩士 Master |
系所名稱: |
全球經營與策略研究所 Graduate Institute of Global Business and Strategy |
論文出版年: | 2025 |
畢業學年度: | 113 |
語文別: | 中文 |
論文頁數: | 61 |
中文關鍵詞: | 社群 、網紅 、公關危機處理 、詞頻分析 、情緒分析 |
英文關鍵詞: | social media, social media influencer, crisis management in public relations, text frequency analysis, sentiment analysis |
研究方法: | 個案研究法 、 內容分析法 |
DOI URL: | http://doi.org/10.6345/NTNU202500474 |
論文種類: | 學術論文 |
相關次數: | 點閱:58 下載:0 |
分享至: |
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
本研究以網紅愛莉莎莎#MeToo貼文事件為研究對象,分析Facebook、Instagram、YouTube、Dcard 和 PTT 五大社群平台該事件相關留言,探討網紅面對公關危機處理的方式及其後續影響;包含社群閱聽者的反應、新聞媒體後續傳播等。研究發現,雖然愛莉莎莎曾為此道歉,各社群平台仍充斥負面留言,且留言內容多為人身攻擊。
本研究在分析過程也比對了AI和真人的情緒判斷,進而探究以AI進行情緒分析的可行性。社群平台外,另進行新聞媒體社群資料傳播歷程的爬梳。本研究對網紅公關危機的因應和結果進行探討,可豐富公關危機處理及網紅主題研究。
This study examines the #MeToo posts involving social media influencer Alisasa. We conduct an analysis of comments across various platforms including Facebook,Instagram, YouTube, Dcard, and PTT to investigate how influencers navigate public relations crises and their resultant impact on audience response, media coverage, etc.Findings reveal that despite Alisasa's apology, negative comments prevailed across the platforms, with personal attacks being prevalent. The analysis also compares emotion detection by AI and humans, exploring the viability of AI in sentiment analysis. Beyond social media, the study scrutinizes the process of data dissemination in news media. The findings offer insights into crisis management for influencers and contribute to the broader research on public relations crises in the influencer domain.
劉嘉薇. (2017). 網路統獨的聲量研究:大數據的分析 [Public Opinion of Unification-Independence on the Web: A Big-Data Analysis]. 政治科學論叢(71), 113-165. https://doi.org/10.6166/tjps.71(113-166)
Beldad, A., & von Rosenstiel, L. (2024). Let Those with Power Speak:The Effects of a CEO as a Spokesperson and Using a Video Channel During a Product-Harm Crisis and a Moral-Harm Crisis. Journal of Contingencies and Crisis Management, 32(1). https://doi.org/10.1111/1468-5973.12503
Benoit, W. L. (1997). Image Repair Discourse and Crisis Communication. Public Relations Review, 23(2), 177-186. https://doi.org/10.1016/S0363-8111(97)90023-0
Coombs, W. T. (2007). Protecting Organization Reputations During a Crisis:The Development and Application of Situational Crisis Communication Theory. Corporate Reputation Review, 10(3), 163-176. https://doi.org/10.1057/palgrave.crr.1550049
González-Bailón, S., & Paltoglou, G. (2015). Signals of Public Opinion in Online Communication:A Comparison of Methods and Data Sources. The ANNALS of the American Academy of Political and Social Science, 659(1), 95-107. https://doi.org/10.1177/0002716215569192
Gruber, D. A., Smerek, R. E., Thomas-Hunt, M. C., & James, E. H. (2015). The Real-Time Power of Twitter: Crisis Management and Leadership in an Age of Social Media. Business Horizons, 58(2), 163-172. https://doi.org/10.1016/j.bushor.2014.10.006
Kamboh, S. A., Ittefaq, M., & Jin, Y. (2024). Crisis Communication for Public Organizations: Examining Pakistan Railways' use of Information Technology and Social Media for Image Repair. Journal of Contingencies and Crisis Management, 32(1). https://doi.org/10.1111/1468-5973.12496
Kaplan, A., & Haenlein, M. (2010). Users of the World, Unite! The Challenges and Opportunities of Social Media. Business Horizons, 53, 59-68. https://doi.org/10.1016/j.bushor.2009.09.003
Kietzmann, J. H., Hermkens, K., McCarthy, I. P., & Silvestre, B. S. (2011). Social Media? Get Serious! Understanding the Functional Building Blocks of Social Media. Business Horizons, 54(3), 241-251. https://doi.org/10.1016/j.bushor.2011.01.005
Noelle-Neumann, E. (1974). The Spiral of Silence A Theory of Public Opinion. Journal of Communication, 24(2), 43-51. https://doi.org/10.1111/j.1460-2466.1974.tb00367.x
Sandlin, J. K., & Gracyalny, M. L. (2018). Seeking Sincerity, Finding Forgiveness: YouTube Apologies as Image Repair. Public Relations Review, 44(3), 393-406. https://doi.org/10.1016/j.pubrev.2018.04.007
Singh, J., Crisafulli, B., Quamina, L. T., & Xue, M. T. (2020). ‘To Trust or Not to Trust’: The Impact of Social Media Influencers on the Reputation of Corporate Brands in Crisis [Article]. Journal of Business Research, 119, 464-480. https://doi.org/10.1016/j.jbusres.2020.03.039
Sng, K., Au, T. Y., & Pang, A. (2019). Social Media Influencers as a Crisis Risk in Strategic Communication: Impact of Indiscretions on Professional Endorsements [Article]. International Journal of Strategic Communication, 13(4), 301-320. https://doi.org/10.1080/1553118X.2019.1618305
Stieglitz, S., Mirbabaie, M., & Kroll, T. (2018). Crisis Communication on Twitter during a Global Crisis of Volkswagen – The Case of “Dieselgate”. In Proceedings of the 51st Hawaii International Conference on System Sciences. https://doi.org/10.24251/HICSS.2018.066
Suler, J. (2004). The Online Disinhibition Effect. Cyberpsychology & Behavior : the Impact of the Internet, Multimedia and Virtual Reality on Behavior and Society, 7, 321-326. https://doi.org/10.1089/1094931041291295
Tian, Y., & Yang, J. (2022). Deny or Bolster? A Comparative Study of Crisis Communication Strategies between Trump and Cuomo in COVID-19. Public Relations Review, 48(2). https://doi.org/10.1016/j.pubrev.2022.102182
van Atteveldt, W., van der Velden, M. A. C. G., & Boukes, M. (2021). The Validity of Sentiment Analysis: Comparing Manual Annotation, Crowd-Coding, Dictionary Approaches, and Machine Learning Algorithms. Communication Methods and Measures, 15(2), 121-140. https://doi.org/10.1080/19312458.2020.1869198
Wang, Y. (2016). Brand Crisis Communication through Social Media. Corporate Communications:An International Journal, 21(1), 56-72. https://doi.org/10.1108/CCIJ-10-2014-0065
Mayfield, A. (2007). What is Social Media? iCrossing. https://crmxchange.com/uploadedFiles/White_Papers/PDF/What_is_Social_Media_iCrossing_ebook.pdf
Influencer Marketing Hub. (2024). The State of Influencer Marketing 2024. Influencer Marketing Hub. https://influencermarketinghub.com/ebooks/Influencer_Marketing_Benchmark_Report_2024.pdf
DataReportal. (2023). Digital 2023: Taiwan. DataReportal. https://datareportal.com/reports/digital-2023-taiwan
DataReportal. (2023). Digital 2023 Global Overview Report. DataReportal. https://datareportal.com/reports/digital-2023-global-overview-report