簡易檢索 / 詳目顯示

研究生: 許家寧
Hsu, Jia-Ning
論文名稱: 網紅公關危機: 以愛莉莎莎#MeToo貼文事件為例
Influencers' Public Relations Crisis: A Case Study of Alisasa's #MeToo Posts
指導教授: 林舒柔
Lin, Shu-Jou
口試委員: 林舒柔
Lin, Shu-Jou
蘇威傑
Su, Wei-Chieh
吳政衛
Wu, Cheng-Wei
口試日期: 2024/06/13
學位類別: 碩士
Master
系所名稱: 全球經營與策略研究所
Graduate Institute of Global Business and Strategy
論文出版年: 2025
畢業學年度: 113
語文別: 中文
論文頁數: 61
中文關鍵詞: 社群網紅公關危機處理詞頻分析情緒分析
英文關鍵詞: social media, social media influencer, crisis management in public relations, text frequency analysis, sentiment analysis
研究方法: 個案研究法內容分析法
DOI URL: http://doi.org/10.6345/NTNU202500474
論文種類: 學術論文
相關次數: 點閱:58下載:0
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報
  • 本研究以網紅愛莉莎莎#MeToo貼文事件為研究對象,分析Facebook、Instagram、YouTube、Dcard 和 PTT 五大社群平台該事件相關留言,探討網紅面對公關危機處理的方式及其後續影響;包含社群閱聽者的反應、新聞媒體後續傳播等。研究發現,雖然愛莉莎莎曾為此道歉,各社群平台仍充斥負面留言,且留言內容多為人身攻擊。
    本研究在分析過程也比對了AI和真人的情緒判斷,進而探究以AI進行情緒分析的可行性。社群平台外,另進行新聞媒體社群資料傳播歷程的爬梳。本研究對網紅公關危機的因應和結果進行探討,可豐富公關危機處理及網紅主題研究。

    This study examines the #MeToo posts involving social media influencer Alisasa. We conduct an analysis of comments across various platforms including Facebook,Instagram, YouTube, Dcard, and PTT to investigate how influencers navigate public relations crises and their resultant impact on audience response, media coverage, etc.Findings reveal that despite Alisasa's apology, negative comments prevailed across the platforms, with personal attacks being prevalent. The analysis also compares emotion detection by AI and humans, exploring the viability of AI in sentiment analysis. Beyond social media, the study scrutinizes the process of data dissemination in news media. The findings offer insights into crisis management for influencers and contribute to the broader research on public relations crises in the influencer domain.

    致謝 I 摘要 II ABSTRACT III 目錄 IV 圖目錄 VI 表目錄VII 第一章 緒論 1 第一節 研究動機 1 第二節 研究問題與目的2 第二章 研究背景3 第一節 事件介紹 3 第二節 社群平台介紹 6 第三章 文獻探討10 第一節 公關危機處理 10 第二節 社群平台上的公關危機處理 12 第三節 情緒分析的方法 14 第四章 研究方法 15 第一節 研究架構 15 第二節 資料蒐集 16 第三節 資料前處理18 第四節 詞頻分析 22 第五節 情緒分析 22 第六節 新聞媒體社群資料傳播歷程爬梳 23 第五章 研究結果 24 第一節 詞頻分析 25 第二節 情緒分析 43 第三節 新聞媒體社群資料傳播歷程爬梳 51 第六章 討論 53 第七章 結論與建議 57 第一節 結論 57 第二節 研究貢獻 57 第三節 研究限制與建議 58 參考文獻 59

    劉嘉薇. (2017). 網路統獨的聲量研究:大數據的分析 [Public Opinion of Unification-Independence on the Web: A Big-Data Analysis]. 政治科學論叢(71), 113-165. https://doi.org/10.6166/tjps.71(113-166)
    Beldad, A., & von Rosenstiel, L. (2024). Let Those with Power Speak:The Effects of a CEO as a Spokesperson and Using a Video Channel During a Product-Harm Crisis and a Moral-Harm Crisis. Journal of Contingencies and Crisis Management, 32(1). https://doi.org/10.1111/1468-5973.12503
    Benoit, W. L. (1997). Image Repair Discourse and Crisis Communication. Public Relations Review, 23(2), 177-186. https://doi.org/10.1016/S0363-8111(97)90023-0
    Coombs, W. T. (2007). Protecting Organization Reputations During a Crisis:The Development and Application of Situational Crisis Communication Theory. Corporate Reputation Review, 10(3), 163-176. https://doi.org/10.1057/palgrave.crr.1550049
    González-Bailón, S., & Paltoglou, G. (2015). Signals of Public Opinion in Online Communication:A Comparison of Methods and Data Sources. The ANNALS of the American Academy of Political and Social Science, 659(1), 95-107. https://doi.org/10.1177/0002716215569192
    Gruber, D. A., Smerek, R. E., Thomas-Hunt, M. C., & James, E. H. (2015). The Real-Time Power of Twitter: Crisis Management and Leadership in an Age of Social Media. Business Horizons, 58(2), 163-172. https://doi.org/10.1016/j.bushor.2014.10.006
    Kamboh, S. A., Ittefaq, M., & Jin, Y. (2024). Crisis Communication for Public Organizations: Examining Pakistan Railways' use of Information Technology and Social Media for Image Repair. Journal of Contingencies and Crisis Management, 32(1). https://doi.org/10.1111/1468-5973.12496
    Kaplan, A., & Haenlein, M. (2010). Users of the World, Unite! The Challenges and Opportunities of Social Media. Business Horizons, 53, 59-68. https://doi.org/10.1016/j.bushor.2009.09.003
    Kietzmann, J. H., Hermkens, K., McCarthy, I. P., & Silvestre, B. S. (2011). Social Media? Get Serious! Understanding the Functional Building Blocks of Social Media. Business Horizons, 54(3), 241-251. https://doi.org/10.1016/j.bushor.2011.01.005
    Noelle-Neumann, E. (1974). The Spiral of Silence A Theory of Public Opinion. Journal of Communication, 24(2), 43-51. https://doi.org/10.1111/j.1460-2466.1974.tb00367.x
    Sandlin, J. K., & Gracyalny, M. L. (2018). Seeking Sincerity, Finding Forgiveness: YouTube Apologies as Image Repair. Public Relations Review, 44(3), 393-406. https://doi.org/10.1016/j.pubrev.2018.04.007
    Singh, J., Crisafulli, B., Quamina, L. T., & Xue, M. T. (2020). ‘To Trust or Not to Trust’: The Impact of Social Media Influencers on the Reputation of Corporate Brands in Crisis [Article]. Journal of Business Research, 119, 464-480. https://doi.org/10.1016/j.jbusres.2020.03.039
    Sng, K., Au, T. Y., & Pang, A. (2019). Social Media Influencers as a Crisis Risk in Strategic Communication: Impact of Indiscretions on Professional Endorsements [Article]. International Journal of Strategic Communication, 13(4), 301-320. https://doi.org/10.1080/1553118X.2019.1618305
    Stieglitz, S., Mirbabaie, M., & Kroll, T. (2018). Crisis Communication on Twitter during a Global Crisis of Volkswagen – The Case of “Dieselgate”. In Proceedings of the 51st Hawaii International Conference on System Sciences. https://doi.org/10.24251/HICSS.2018.066
    Suler, J. (2004). The Online Disinhibition Effect. Cyberpsychology & Behavior : the Impact of the Internet, Multimedia and Virtual Reality on Behavior and Society, 7, 321-326. https://doi.org/10.1089/1094931041291295
    Tian, Y., & Yang, J. (2022). Deny or Bolster? A Comparative Study of Crisis Communication Strategies between Trump and Cuomo in COVID-19. Public Relations Review, 48(2). https://doi.org/10.1016/j.pubrev.2022.102182
    van Atteveldt, W., van der Velden, M. A. C. G., & Boukes, M. (2021). The Validity of Sentiment Analysis: Comparing Manual Annotation, Crowd-Coding, Dictionary Approaches, and Machine Learning Algorithms. Communication Methods and Measures, 15(2), 121-140. https://doi.org/10.1080/19312458.2020.1869198
    Wang, Y. (2016). Brand Crisis Communication through Social Media. Corporate Communications:An International Journal, 21(1), 56-72. https://doi.org/10.1108/CCIJ-10-2014-0065
    Mayfield, A. (2007). What is Social Media? iCrossing. https://crmxchange.com/uploadedFiles/White_Papers/PDF/What_is_Social_Media_iCrossing_ebook.pdf
    Influencer Marketing Hub. (2024). The State of Influencer Marketing 2024. Influencer Marketing Hub. https://influencermarketinghub.com/ebooks/Influencer_Marketing_Benchmark_Report_2024.pdf
    DataReportal. (2023). Digital 2023: Taiwan. DataReportal. https://datareportal.com/reports/digital-2023-taiwan
    DataReportal. (2023). Digital 2023 Global Overview Report. DataReportal. https://datareportal.com/reports/digital-2023-global-overview-report

    下載圖示
    QR CODE