研究生: |
吳庭葦 Wu, Ting-Wei |
---|---|
論文名稱: |
我是誰、我在哪:資深醫務社工專業承諾的追尋與堅持 Who am I, where I am: The pursuit, commitment, and persistence of senior medical socil workers |
指導教授: |
王永慈
Wang, Yeong-Tsyr |
學位類別: |
碩士 Master |
系所名稱: |
社會工作學研究所 Graduate Institute of Social Work |
論文出版年: | 2019 |
畢業學年度: | 107 |
語文別: | 中文 |
論文頁數: | 156 |
中文關鍵詞: | 專業承諾 、醫務社工 |
英文關鍵詞: | professional commitment, medical social worker |
DOI URL: | http://doi.org/10.6345/THE.NTNU.GSW.002.2019.F04 |
論文種類: | 學術論文 |
相關次數: | 點閱:159 下載:28 |
分享至: |
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
社會工作是一份以自己為工具,透過互動、經驗與態度來影響服務對象的工作。因此專業承諾便顯得十分重要,這牽涉到社工對於專業價值、倫理的高度認同,進而願意投入心力、發自內心願意繼續留在專業中,共同和服務使用者面對生命的困境,甚至透過自身或社群力量改變整個社會處境。
本研究透過質性深度訪談,了解身處醫務場域的6位資深社會工作者其專業承諾內涵,並探索他們在工作過程中的自我成長及專業生涯發展。其中包含服務過程中的自我定位、專業認同以及受訪者對於專業的投入,進一步看見受訪者們一路上對專業承諾的追尋與堅持,最後透過經驗統整,對新手社工、專業發展提出建議。
研究者依據6位受訪者經歷,發現專業發展歷程分成三個階段,每個階段皆有其挑戰與成長,並成為了滋養自我的一部分,能在專業中持續學習、嘗試與進步。進一步探究其專業承諾內涵則發現,在醫療環境當中,受訪者們都已有一套應對方法,能夠靈活運用專業、適時展現能力,並受到他人需要。這背後需有深厚基礎去長期經營團隊關係,經由碰撞跟合作重新確認專業價值與目標,最後清楚資源、制度與社工專業之間的關係,在其中力求平衡與折衝。而受訪者都帶著關注專業發展的心情投入公共事務,在心有餘力的時候也會進行教育與研究工作,並把握學習機會、使自己不斷成長。最後與受訪者共同回顧一路上的留任與堅持,可發現他們對於社工是發自內心的熱愛,無論在哪個位置上,都能充分發揮使命,在生命經驗與專業的交織下,這份專業承諾是超越了生存,而能發掘成就感與意義所在。
Social work is work in which social workers use themselves as a tool to influence the subjects they serve. Through interaction, experience and attitude. Therefore, professional commitment becomes very important. Professional commitment involves the social workers’ high recognition of professional values and ethics and their further willingness to invest their effort in this profession and their voluntary commitment to the profession. They face the dilemma of life with the users they serve, and even change the situation of the entire society through themselves or the power of the community.
In this study, qualitative in-depth interviews were used to understand the connotation of professional commitment of six senior social workers in the medical field over ten years, and explored their personal growth and professional career development during their work, including self-positioning in the service process, professional identification and investment in the specialty. We saw the interviewees’ pursuant and persistence in professional commitment along the way. Finally, through integration of experience, this study provided suggestions for novice social workers and professional development.
Based on the experience of the six interviewees, the author found that professional development process is divided into three stages, each of which has its own challenges and growth. The challenges and growth become part of self-nourishment, allowing the social workers to continue to learn, try and progress in their specialized field. Further exploration into the connotation of professional commitment showed that the interviewees have developed a set of coping method in the medical field, and can flexibly use their expertise, demonstrate their ability at the right moment and are needed by others. This requires a deep foundation for long-term management of team relationship. The professional values and goals are reconfirmed through collision and cooperation. Finally, the relationship among resources, systems and specialty of social workers was understood, and the balance and negotiation were sought. The interviewees were engaged in public affairs with a focus on professional development. They also carried out education and research work when possible, and took the chance to learn and grow. Finally, the author and the interviewees reviewed the interviewees’ decisions on staying in the course and their persistence along the way, and found that the interviewees are truly passionate for social work. Regardless of their position, they were able to fulfill their missions. Under the interweaving of life experience and specialty, this professional commitment went beyond survival so that they were able to discover their sense of accomplishment and significance.
中文文獻
內政部(2000)。社會工作辭典。臺北:內政部。
王靜琳(2005)。護理人員工作壓力、社會支持與專業承諾之相關性研究(未出版之碩士論文)。美和科技大學,屏東縣。
甘炳光(2010)。回歸信念─社工信念的實踐。香港:香港城市大學出版社。
石守正(2010)。公部門社會工作員工作壓力、專業承諾與離職意願之研究—以臺北縣市政府社會局為例(未出版之碩士論文)。國立臺灣師範大學,臺北市。
吳珮甄(2012)。兒少社工對兒少保護服務評鑑標準認知、專業承諾與評鑑順服行為之相關性研究(未出版之碩士論文)。東海大學,臺中市。
呂勻琦(1995)。社會工作者專業生涯承諾影響因素之研究(未出版之碩士論文)。東海大學,臺中市。
呂佳蓉、蕭至邦(2016)。從急診醫療團隊醫護人員及醫務社工觀點-探討急診醫療團隊中社會工作者之角色。社會發展研究學刊,17,48-77 。
宋人豪(2014)。社會工作人員專業承諾、社會支持、人格特質與離職傾向之關係研究(未出版之碩士論文)。國立臺灣師範大學,臺北市。
李秀玲(2009)。嘉義縣市公立幼稚園教師鄉土語言教學態度與教師效能感之研究(未出版之碩士論文)。國立嘉義大學,嘉義市。
李佩玲(2009)。兒少保社工員的自我效能、角色壓力與專業承諾間相關性之研究(未出版之碩士論文)。東海大學,臺中市。
李美珍(1993)。臺灣地區醫院社會工作者之組織承諾與專業承諾之研究(未出版之碩士論文)。東吳大學社,臺北市。
李雲裳(2005)。臺灣地區醫務社會工作之發展。社區發展季刊,109,165-170 。
林秋瑩(2014)。跨專業團隊合作照護中醫務社會工作角色之研究(未出版之碩士論文)。國立暨南國際大學,南投縣。
林家德(2005)。社工員專業承諾之敘事研究~以兒福聯盟出養社工員為例(未出版之碩士論文)。中國文化大學,臺北市。
邱瑞文(2013)。公部門兒童保護社會工作者工作滿足、專業承諾與留職意願之相關研究(未出版之碩士論文)。靜宜大學,臺中市。
姚美華、胡幼慧(2008)。一些質性方法上的思考。載於胡幼慧(主編),質性研究:理論、方法及本土女性研究實例(第二版)。臺北市:巨流。
施睿誼、蔡文玲、熊蕙筠、劉祉延(2014)。淬鍊、成長與蛻變:臺灣醫務社會工作人力分析與專業發展趨勢。社區發展季刊,145,251-265。
柯智慧(2004)。醫務社會工作者應具備之醫務社會工作核心能力初探─以醫學中心為例(未出版之碩士論文)。東海大學,臺中市。
洪贊凱、陳維倫(2012)。社會工作領域中訓練發展程序公平、專業承諾與積極出勤之研究-調節焦點的中介型干擾角色。商略學報,4(2),115-134。
秦燕(2009)。醫務社會工作。臺北:巨流。
高偉琴(2007)。醫務社會工作者在醫療轉型中的角色反思與因應(未出版之碩士論文)。輔仁大學,新北市。
高智偉(2008)。組織承諾、專業承諾對離職意願與轉業意願的影響-以老人福利機構為例(未出版之碩士論文)。世新大學,臺北市。
高瑞新(2011)。工作價值觀與服務導向組織公民行為之研究-以警專學生為例探討心理契約與專業承諾之中介效果(未出版之碩士論文)。國立中央大學,桃園市。
張琇珠(2010)。非行兒少機構安置服務社工員之勝任感、風險感與專業承諾關係之研究(未出版之碩士論文)。東海大學,臺中市。
張瑞芬(2002)。臺中市社工人員專業承諾、專業繼續教育學習型態與參加意向之相關研究(未出版之碩士論文)。靜宜大學,臺中市。
畢恆達(1996)。詮釋學與質性研究。載於胡幼慧(主編),質性研究:理論、方法及本土女性研究實例(頁27-45)。台北:巨流。
莫藜藜(2002)。醫療福利。臺北:亞太。
莫藜藜(2005)。醫務社會工作(第二版)。臺北市:桂冠。
莫藜藜(2010)。爹不疼,娘不愛的醫院社工?需要再被肯定與支持的專業社工人力。 社區發展季刊,129,231-248。
陳向明(2009)。社會科學質的研究。五南:臺北市。
陳陽(2007)。人力資源工作者角色任務、專業承諾與工作績效之探討(未出版之碩士論文)。國立中央大學,桃園市。
曾華源(1993)。社會工作專業教育研究。臺北:五南。
曾華源(2007)。建構服務品質為導向的臺灣社會工作專業制度。社區發展季刊,120,106-114。
曾騰光(1996)。輔導知能訓練對志願諮商員工作滿意度影響之研究─以臺北「張老師」為例。朝陽學報,1,1-20。
鈕文英(2006)。教育研究方法與論文寫作。臺北:雙葉書廊。
黃少甫(2015)。診斷關聯群(DRG)支付制度對醫務社會工作者在出院準備服務影響之初探(未出版之碩士論文)。國立陽明大學,臺北市。
黃侃如(2004)。精神社工專業認同之形塑與掙扎(未出版之碩士論文)。東吳大學:臺北市。
黃婉菁(2003)。從工作生活品質、工作壓力觀點探討社會工作者對專業生涯承諾之相關研究(未出版之碩士論文)。高雄醫學大學,高雄市。
黃淑苓(2005)。教育專業發展的應然與實然。教育科學期刊,5(2),154-168。
溫信學(2017)。醫務社會工作(第四版)。臺北市:洪葉。
葉秀芳(2013)。臺灣地區區域醫院醫務社會工作人員工作負荷之探討(未出版之碩士論文)。東海大學,臺中市。
廖珮妏(2015)。從量化與質化研究信效度探討社會科學領域的研究品質,中華科技大學學報,62,69-88。
潘淑滿(2003)。質性研究:理論與應用。心理:臺北市。
賴靜宜(2010)。醫務社會工作專業在全人醫療理念中角色與定位之初探─以服務使用者的觀點切入(未出版之碩士論文)。國立暨南國際大學,南投縣。
龔煒媛(2011)。兒少保護社會工作人員轉化學習之歷程(未出版之碩士論文)。國立臺灣師範大學,臺北市。
英文文獻
American Board of Examiners in Clinical Social Work (2002). Professional Development and Practice Competencies In Clinical Social Work. Retrieved from http://acswa.org/wp-content/uploads/Competen.pdf
Aranya, N. & Ferrisy, K.R. (1984). A Reexamination of Accountants' Organizational-Professional Conflict. The Accounting Review, 54(1), 1-15.
Australian Association of Social Workers(2016). Scope of Social Work Practice:Hospital Social Work. Retrieved from https://www.aasw.asn.au/practitioner-resources/the-scope-of-social-work-practice
Banks, S. (2009). Integrity in professional life: Issues of conduct, commitment and capacity. British Journal of Social Work, 40(7), 2168-2184.
Becker, H. S. (1960). Notes on the concept of commitment. American Journal of Sociology, 66, 32-42.
Blau, G. J. (1985). The measurement and prediction of career commitment. Journal of occupational Psychology, 58(4), 277-288.
Boehm, A., & Cohen, A. (2013). Commitment to community practice among social work students: Contributing factors. Journal of Social Work Education, 49(4), 601-618.
Brannen, J., Mooney, A., & Statham, J. (2009). Childhood experiences: A commitment to caring and care work with vulnerable children. Childhood, 16(3), 377-393.
Buchanan, B. (1974). Building organizational commitment: The socialization of managers in work organizations. Administrative science quarterly, 533-546.
Burke, P. J. (1980). The self: Measurement requirements from an interactionist perspective. Social psychology quarterly, 18-29.
Burke, P. J., & Reitzes, D. C. (1981). The link between identity and role performance. Social psychology quarterly, 83-92.
Canadian Association of Social Workers (2009). Guidelines for the Development of Professional Practice Legislation. Retrieved from http://www.casw-acts.ca/sites/default/files/attachements/guidelines_for_development_of_professional_practice_final_may09.pdf
Clements, A. J., Kinman, G., & Guppy, A. (2014). ‘You Could Damage Somebody's Life’: Student and Lecturer Perspectives on Commitment. Social Work Education, 33(1), 91-104.
Collins, S. (2016). The commitment of social workers in the UK: Committed to the profession, the organisation and service users?. Practice, 28(3), 159-179.
Davis, C., Milosevic, B., Baldry, E., & Walsh, A. (2005). Defining the role of the hospital social worker in Australia: Part 2. A qualitative approach. International Social Work, 48(3), 289-299.
Ellett, A. J. (2009). Intentions to remain employed in child welfare: The role of human caring, self-efficacy beliefs, and professional organizational culture. Children and Youth Services Review, 31(1), 78-88.
Ellett, A., J. Ellis, T. Westbrook, & D. Dews(2007).A Qualitative Study of 369 Child Welfare Professionals: Perspectives about Factors Contributing to Employee Retention and Turnover.Children and Youth Services Review,29(2),264-281.
Evans, S., & Huxley, P. (2009). Factors associated with the recruitment and retention of social workers in Wales: Employer and employee perspectives. Health & social care in the community, 17(3), 254-266.
Fors, J. O. (2017). Development of professional commitment among students in social work education. Social work education, 36(5), 529-541.
Freund, A. (2005). Commitment and job satisfaction as predictors of turnover intentions among welfare workers. Administration in social work, 29(2), 5-21.
Furness, S. (2007). An Enquiry into Students' Motivations to Train as Social Workers in England.Journal of Social Work, 7(2), 239-253.
Giffords, E. (2009).An Examination of Organizational Commitment and Professional Commitment and the Relationship to Work Environment, Demographic and Organizational Factors.Journal of Social Work,9(4), 386-404.
Gilligan, P. (2007). Well-motivated Reformists or Nascent Radicals? How Do Applicants to Social Work See Social Problems, Their Origins and Solutions. British Journal of Social Work, 37(4), 735-760.
Holtom, B. C., Mitchell, T. R., & Lee, T. W. (2006). Increasing human and social capital by applying job embeddedness theory. Organizational dynamics, 35(4), 316-331.
Judd, R. G., & Sheffield, S. (2010). Hospital social work: Contemporary roles and professional activities. Social Work in Health Care, 49(9), 856-871.
Klein, H. J., Molloy, J. C., & Brinsfield, C. T. (2012). Reconceptualizing workplace commitment to redress a stretched construct: Revisiting assumptions and removing confounds. Academy of Management Review, 37(1), 130-151.
Klein, H.J., Molloy, J.C., & Cooper, J.T. (2013). Conceptual foundations: construct definitions and theoretical representations of workplace commitments. In Klein, H.J., Becker, T.E., Meyer, J.P. (Eds.), Commitment in Organizations: Accumulated Wisdom and New Directions. New York:Routledge.
Landsman, M. J. (2001). Commitment in public child welfare. Social Service Review, 75(3), 386-419.
Lee, K., Carswell, J. J., & Allen, N. J. (2000). A meta-analytic review of occupational commitment: relations with person-and work-related variables. Journal of applied psychology, 85(5), 799-811.
Lincoln & Guba(1985).Maddi, S. R. (2002). The story of hardiness: Twenty years of theorizing, research, and practice. Consulting Psychology Journal: Practice and Research, 54(3), 173-185.
Lydon, J. E., & Zanna, M. P. (1990). Commitment in the face of adversity: A value-affirmation approach. Journal of Personality and Social Psychology, 58(6), 1040-1047.
McLean, J., & Andrew, T. (1999). Commitment, satisfaction, stress and control among social services managers and social workers in the UK. Administration in Social Work, 23(3-4), 93-117.
Meyer, J. P., & Allen, N. J. (1984). Testing the" side-bet theory" of organizational commitment: Some methodological considerations. Journal of applied psychology, 69(3), 372-378.
Meyer, J. P., & Allen, N. J. (1991). A three-component conceptualization of organizational commitment. Human resource management review, 1(1), 61-89.
Meyer, J. P., & Allen, N. J. (1997). Commitment in the workplace: Theory, research, and application. Thousand Oaks, CA: Sage.
Meyer, J. P., & Herscovitch, L. (2001). Commitment in the workplace: Toward a general model. Human resource management review, 11(3), 299-326.
Meyer, J. P., Stanley, D. J., Herscovitch, L., & Topolnytsky, L. (2002). Affective, continuance, and normative commitment to the organization: A meta-analysis of antecedents, correlates, and consequences. Journal of vocational behavior, 61(1), 20-52.
Morrow, P. C. (1983). Concept redundancy in organizational research: The case of work commitment. Academy of management Review, 8(3), 486-500.
Morrow, P. C., & Goetz, J. F. (1988). Professionalism as a form of work commitment. Journal of Vocational Behavior, 32, 92-111.
Mottaz, C. J. (1988). Work satisfaction among hospital nurses. Hospital and Health Services Administration, 33 (1), 57-74.
Mowday R., Steers R. and Porter L. (1979). The measure of organizational commitment. Journal of Vocational Behaviour. 14(2): 224-7.
Mowday, R.T., Porter L. W., &; Steers, R. M. (1982). Employee-Organization Linkage. New York:Academic.
National Association of Social Workers (2017). NASW Standards for Social Work Practice in Health Care Settings. Retrieved from https://www.socialworkers.org/practice/standards/NASWHealthCareStandards.pdf
National Health Service(NHS) (2017). Explore Role-Social work[Description of content].Retrieved fromhttps://www.healthcareers.nhs.uk/explore-roles/clinical-support-staff/social-worker
Nesje, K. (2016). Personality and professional commitment of students in nursing, social work, and teaching: A comparative survey. International journal of nursing studies, 53, 173-181.
Porter, L. W., Steers, R. M., Mowday, R. T., & Boulian, P. V. (1974). Organizational commitment, job satisfaction, and turnover among psychiatric technicians. Journal of applied psychology, 59(5), 603-609.
Rise, J., Sheeran, P., & Hukkelberg, S. (2010). The role of self‐identity in the theory of planned behavior: A meta‐analysis. Journal of Applied Social Psychology, 40(5), 1085-1105.
Shore, L. M., & Martin, H. J. (1989). Job satisfaction and organizational commitment in relation to work performance and turnover intentions. Human relations, 42(7), 625-638.
Simons, K., Connolly, R. P., Bonifas, R., Allen, P. D., Bailey, K., Downes, D., & Galambos, C. (2012). Psychosocial assessment of nursing home residents via MDS 3.0: Recommendations for social service training, staffing, and roles in interdisciplinary care. Journal of the American Medical Directors Association, 13(2), 190.
Singapore Ministry of Health(MOH)(2016, June 15). What do Medical Social Workers do? [Web message]. Retrieved from https://www.moh.gov.sg/content/moh_web/healthprofessionalsportal/alliedhealthprofessionals/career_practice/allied_health_professions/medical_social_worker.html
Stryker, S., & Serpe.R .T (1982).Commitment, Identity, Salience, and Role Behavior. New York: Springer.
Thompson, N. (1992). Existentialism and Social Work. Avebury: Aldershot.
Vroom, V. H. (1964). Work and motivation. San Francisco, CA: Jossey-Bass.
Wallace, J. (1993). Professional and Organizational Commitment: Compatible or Incompatible?,Journal of Vocational Behavior, 42, 333-349.
Wallace, J. (1995). Corporatist Control and Organizational Commitment among Professionals: The Case of Lawyers Working in Law Firms.Social Forces, 73(3), 811-840.
Weaver, D., Chang, J., Clark, S., & Rhee, S. (2007). Keeping public child welfare workers on the job. Administration in Social Work, 31(2), 5-25.
Westbrook, T. M., Ellett, A. J., & Asberg, K. (2012). Predicting public child welfare employees' intentions to remain employed with the child welfare organizational culture inventory. Children and Youth Services Review, 34(7), 1214-1221.
Westbrook, T. M., Ellis, J., & Ellett, A. J. (2006). Improving retention among public child welfare workers: What can we learn from the insights and experiences of committed survivors?. Administration in Social Work, 30(4), 37-62.