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研究生: Dziadek, Krzysztof
Dziadek, Krzysztof
論文名稱: Managing Workplace Conflicts: A Study of International Workers' Acculturation for Behaviors and Strategies in Taiwan
Managing Workplace Conflicts: A Study of International Workers' Acculturation for Behaviors and Strategies in Taiwan
指導教授: 張媁雯
Chang, Wei-Wen
口試委員: 張媁雯
Chang, Wei-Wen
李栢浡
Lee, Pai-Po
袁宇熙
Yuan, Yu-Hsi
口試日期: 2024/07/03
學位類別: 碩士
Master
系所名稱: 國際人力資源發展研究所
Graduate Institute of International Human Resource Developmemt
論文出版年: 2024
畢業學年度: 112
語文別: 英文
論文頁數: 99
英文關鍵詞: intercultural conflict, management, international workers, acculturation
研究方法: 深度訪談法
DOI URL: http://doi.org/10.6345/NTNU202401760
論文種類: 代替論文:專業實務報告(專業實務類)
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  • The number of international workers in Taiwan is increasing yearly, and a significant share of them are choosing to relocate for work and economic purposes. The diversity of cultures in the workplace is becoming a common occurrence and it creates the need to interact with people with different customs and behaviors, at the same time expanding opportunities for business development. Over the past few decades, Taiwan has become an advanced economy and thus offers many employment opportunities, with more and more organizations choosing to attract international talent. However, it is important to understand how the acculturation process occurs among foreigners and how they deal with problems that arise in the workplace, including intercultural conflicts. Such aspects can negatively affect job satisfaction or performance and should not be ignored. Therefore, this study aimed to identify the behaviors and strategies that foreigners employ, using Taiwan as an example, and enhance acculturation methods. It was conducted based on three primary research questions, including (1) international workers’ conflict management styles, (2) adaptation processes to the different cultural contexts regarding intercultural conflict management, and (3) cultural, organizational, or personal factors influencing adaptation. This study used a qualitative approach to gain an in-depth understanding of the feelings and thoughts of the respondents. Semi-structured interviews were conducted with 23 international workers in Taiwan. The requirements for participation were at least six months of working experience in Taiwan since 2015 to keep the data current and ensure that findings and solutions are valid and any work experience is in one’s country of origin. To support the credibility of the study, the author conducted an in-depth literature review, peer assessment, expert review, and pilot tests. Findings show that the priority of international workers in Taiwan is to avoid conflict in the workplace altogether in the first place. If conflict is unavoidable, indirect communication and the help of third parties with authority based on their position in the organizational hierarchy are the main methods used to resolve it.

    ABSTRACT I TABLE OF CONTENTS III LIST OF TABLES V LIST OF FIGURES VII CHAPTER I INTRODUCTION 1 Background of the Study 1 Statement of the Problem 3 Research Purpose 5 Research Questions 5 Significance of the Study 6 Research Scope 6 Definition of Terms 7 CHAPTER II LITERATURE REVIEW 9 Hofstede’s Cultural Dimensions Theory 9 Berry’s Theory of Acculturation 14 High-context and Low-context Cultures Theory 17 Cultural Intelligence 19 Organizational Culture Model 23 Summary 23 CHAPTER III RESEARCH METHOD 25 Research Approach 25 Research Conceptual Framework 26 Research Procedure 27 Sampling Strategies and Criteria 32 Data Collection 35 Data Analysis 36 Research Quality 37 CHAPTER IV RESEARCH FINDINGS & DISCUSSION 41 International Workers’ Conflict Management Styles, Behaviors and Strategies 41 Cultural Context Adaptation Regarding Intercultural Conflict Management 52 Cultural, Organizational, and Personal Factors Influencing Adaptation for Intercultural Conflict Management 62 Discussion 74 CHAPTER V CONCLUSIONS & SUGGESTIONS 77 Conclusions 77 Implications 78 Limitations 81 Suggestions for Future Study 83 REFERENCES 85 APPENDIX A: INTERVIEW QUESTIONS & SCENARIO FOR PRELIMINARY STUDY 92 APPENDIX B: INTERVIEW QUESTIONS & 2 SCENARIOS 94 APPENDIX C: CONSENT FORM 98 APPENDIX D: PERSONAL INFORMATION FORM 99

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