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Author: Budi Trisna
Budi Trisna
Thesis Title: A Double-edged Sword of Performance Management System on Employee Engagement and Burnout: The Moderating Role of Concertive Control
A Double-edged Sword of Performance Management System on Employee Engagement and Burnout: The Moderating Role of Concertive Control
Advisor: 盧承杰
Lu, Cheng-Chieh
Degree: 碩士
Master
Department: 國際人力資源發展研究所
Graduate Institute of International Human Resource Developmemt
Thesis Publication Year: 2021
Academic Year: 109
Language: 英文
Number of pages: 82
Keywords (in English): performance management system (PMS), employee burnout, concertive control
DOI URL: http://doi.org/10.6345/NTNU202100225
Thesis Type: Academic thesis/ dissertation
Reference times: Clicks: 152Downloads: 17
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  • The abundance of literature certainly reveals that the influence of the performance management system (PMS) on employees’ well-being has been debatable. Furthermore, the PMS may arise constructive consequences for employee engagement which leads to the company’s success management, productivity, high dedication and positive behaviors. However, just like a coin, the PMS has two sides which also create destructive consequences for employee burnout too which lessen the company’s accomplishment. Employee burnout is manifested by symptoms of intense exhaustion and disengagement at the workplace. These double-edged sword risks have not obtained an equal degree of awareness in literature. Therefore, the first purpose of this study is to examine the relationship between PMS, employee engagement, and employee burnout. The second purpose is to explore and comprehend the moderating role of concertive control on the relationship between PMS, employee engagement, and employee burnout in the Jakarta, Indonesia context. Non-probability sampling technique specifically convenience sampling approach was adopted to collect the data of 250 employees in Jakarta. After gathering the data, the statistical software SPSS version 23 was used to analyze the data. The result of the study showed that PMS significantly has a positive relation with employee engagement. Furthermore, it has significant negative relationship with employee burnout. In the light of concertive control as moderating role, the result of the study particularly showed that it did not have moderating effect for the relationship between PMS and employee engagement as well as PMS and employee burnout

    ACKNOWLEDGEMENT ABSTRACT I TABLE OF CONTENTS II LIST OF TABLES IV TABLE OF FIGURES V CHAPTER I INTRODUCTION 1 Background of the Study 1 Statement of the Problem 4 Purposes of the Study 5 Questions of the Study 5 Significance of the Study 5 Delimitations of the Study 6 Definition of Key Terms 6 CHAPTER II LITERATURE REVIEW 9 Performance Management System 9 Employee Engagement 13 Employee Burnout 14 Concertive Control 16 Performance Management System and Employee Engagement 19 Performance Management System and Employee Burnout 20 Concertive Control as Moderator 20 CHAPTER III METHODOLOGY 23 Research Framework 23 Research Hypotheses 24 Research Procedure 24 Research Sample and Data Collection 26 Measurement 27 Pilot Study 34 Main Study 35 Data Analysis 37 CHAPTER IV FINDINGS AND DISCUSSION 39 Descriptive Analysis 39 Results of Pearson Correlation Analysis 40 Results of Hierarchical Regression Analysis 42 Discussions 45 CHAPTER V CONCLUSION AND RECOMMENDATIONS 49 Conclusion 49 Practical Implication of the Study 49 Limitations of the Study 51 Future Research Recommendations 52 REFERENCES 53 APPENDIX A 67 APPENDIX B 75

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