簡易檢索 / 詳目顯示

研究生: 劉庭鈞
Liu, Ting-Jyun
論文名稱: 派遣公司企業形象與雇主形象對其組織人才吸引力影響之研究
The Effects of Dispatching Agencies’Corporate Image and Employer Image on Organizational Attractiveness
指導教授: 朱益賢
Chu, Yih-Hsien
學位類別: 碩士
Master
系所名稱: 科技應用與人力資源發展學系
Department of Technology Application and Human Resource Development
論文出版年: 2016
畢業學年度: 104
語文別: 中文
論文頁數: 144
中文關鍵詞: 派遣公司企業形象雇主形象組織人才吸引力
英文關鍵詞: dispatching agency, corporate image, employer Image, organizational attractiveness
DOI URL: https://doi.org/10.6345/NTNU202203925
論文種類: 學術論文
相關次數: 點閱:172下載:6
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報
  • 企業為有效運用人力資源,派遣形式的管道已逐漸成為臺灣企業選擇的人力資源使用方式。現有派遣公司的相關研究著重企業選用派遣人員的考量因素,較少以派遣公司尋找人才時,派遣人員選擇其雇主公司的考量為研究方向。
    本研究利用問卷,透過網路與紙本對現職派遣人員或曾有過派遣經驗的工作者進行調查,經過收集後獲得129份有效樣本。為了解派遣公司的企業形象與雇主形象對其組織人才吸引力的影響,利用個人背景變項探討其對企業形象、雇主形象與組織人才吸引力的認知差異,並比較雇主形象中的功能性形象(工作、組織中客觀、具體和實際的部分,即工作與組織特性)與象徵性形象(工作、組織中主觀而無形的特徵,如友善的、有創造力的)對於組織人才吸引力的影響程度,何者更為顯著,研究結論如下:
    (一)派遣人員年齡為30歲以下者,其對企業形象的認知程度明顯高於41歲以上者。
    (二)派遣人員接觸派遣工作的年資為一年半至三年者,其對雇主形象中的功能性形象認知程度明顯高於三年以上者;而接觸派遣工作的年資為一年半至三年者,其對象徵性形象的認知程度明顯高於一年半以內者與三年以上者。
    (三)派遣人員接觸派遣工作的年資為一年半至三年者,其對組織人才吸引力的認知程度明顯高於三年以上者。
    (四)派遣公司的企業形象能有有效預測其組織人才吸引力,其中以機構形象的影響程度為最高。
    (五)派遣公司雇主形象中的功能性形象認知與象徵性形象認知皆能有效預測其組織人才吸引力;相較於象徵性形象認知,派遣公司的功能性形象對組織人才吸引力的影響程度更高。
    研究結果顯示派遣公司之企業形象、雇主形象之功能性形象與象徵性形象皆能對派遣公司的組織人才吸引力有正向顯著影響。影響程度比較的結果則顯示,相較於功能性形象,派遣公司雇主形象中的象徵性形象對於組織人才吸引力的影響較為不顯著。

    Nowaday, more and more enterprises choose dispatching service for the effective use of human resources. While, related researches focused on the ompanies’considerations upon dispatching agencies, fewer re-searches were found concerning the consideration of dispatch employees for selecting their employers.
    This study investigates whether the corporate and employer’s image affect the organizational attractiveness among the perception of 129 working or experienced dispatch employees.
    Analyzing employees background variables, we nvestigated the cognitive differences toward corporate image, employer image and organizational attractiveness between each individual.
    In addition, we attempted to figure out the impact of the instrumen-tal image attributes (objective, concrete and practical parts of a work or organization, namely work and organizational characteristics) and the
    symbolic image traits (subjective and intangible characteristics, such as friendliness, creativeness) toward the organizational attractiveness, in this study, we found that:
    (A)The dispatched employees under 30 years old had signifi-cantly
    better cognition towards the corporate image of dispatching agency,
    comparing to the ones elder than 41 years old.
    (B)The dispatched employees with working experience from one and a half year to three years showed better cognition towards instrumental image than those with at least three-year-experience;
    towards symbolic images than those with experience less than one and a half year or more than three years.
    (C)The dispatched employees with working experience from one and a half year to three years showed better cognition towards the organizational attractiveness than those with at least three-year-experience.
    (D)The corporate image of a dispatching agency, especially the
    institution image, is highly predictive to its organizational
    attractiveness.
    (E)Both the instrumental and symbolic images of a dispatching agency
    are effectively predictive to its organizational attractiveness.
    Relative to symbolic image, the instrumental image shows a stronger effect.
    The results showed that both the corporate image and employer image (including instrumental image attributes and symbolic image traits) did have a significant positive influence on the organizational attractive-ness of a dispatching agency. Comparing to the less significant effect of the sym-bolic image traits, the instrumental image attributes of the agency pos-sessed a stronger impact toward the organizational attractiveness.

    謝 誌 i 中文摘要 iii Abstract v 目 錄 vii 表 次 ix 圖 次 xiii 第一章 緒 論 1 第一節 研究背景與動機 1 第二節 研究目的與待答問題 3 第三節 名詞解釋 5 第四節 研究範圍與限制 6 第二章 文獻探討 9 第一節 派遣公司 9 第二節 企業形象 11 第三節 雇主形象 15 第四節 組織人才吸引力 21 第五節 相關研究 24 第三章 研究設計與實施 29 第一節 研究架構 29 第二節 研究對象 31 第三節 研究方法與工具 34 第四節 資料分析方法 45 第五節 研究流程 48 第四章 資料分析 51 第一節 基本資料分析與樣本分布情況 51 第二節 個人背景變項之綜合分析 63 第三節 企業形象與組織人才吸引力之綜合分析 74 第四節 雇主形象與組織人才吸引力之綜合分析 77 第五章 研究結論與建議 81 第一節 研究結論 81 第二節 研究建議 84 參考文獻 89 一、中文部份 89 二、外文部份 90 三、網路部分 93 附錄一、研究問卷(初稿) 97 附錄二、專家效度審查問卷 101 附錄三、專家效度審查意見整理表 109 附錄四、研究問卷(專家修訂版紙本問卷) 113 附錄五、研究問卷(專家修訂版網路問卷) 117 附錄六、表面效度審查意見整理表 127 附錄七、研究問卷(修訂完稿紙本) 131 附錄八、研究問卷(修訂完稿網路版) 135

    一、中文部份
    王亭文 (2009)。雇主形象與雇主吸引力關係之研究:求職者與雇主性格相似度及周遭評價之調節作用。國立中山大學人力資源管理研究所碩士班碩士論文。
    甘傑丰 (2010)。企業社會責任、企業形象、雇主品牌與求職者應徵意圖之關聯性研究。國立台北大學企業管理學系碩士論文,未出版,台北。
    成之約 (1998)。淺論派遣勞動及其對勞資關係的影響。就業訓練,16 (6),3-11。
    吳明清 (1991)。教育研究:基本觀念與方法之分析。臺北市:五南,328-334。
    邱郁雯(2006)。企業招募與行銷企業對求職者應徵意圖之影響 — 以初次謀職者為例。國立高雄師範大學人力與知識管理研究所未出版之碩士論文。
    邱皓政 (2001)。量化研究與統計分析:SPSS 中文視窗版資料分析範例與解析。台北:五南書局。
    林震岩 (2006)。多變量分析-SPSS與統計應用分析。台北:智勝。
    陳正良 (1994)。派遣業勞工之僱用關係與勞動條件。勞資關係月刊,12(12),6-15。
    陳怡靜、錢國倫 (2015)。從功能與象徵性架構探討雇主形象對組織人才吸引力的影響。中山管理評論,23 (4),1125-1154。
    陳昆鴻 (2001)。轉包制工作型態的初步分析-以家內勞動與派遣勞動為例。政治大學勞工研究所碩士論文。
    張愷倫 (2001)。人力派遣業之跨國性比較-以在台執業之人力派遣業者為例。國立中山大學人力資源管理研究所碩士論文。
    郭彥谷 (2009)。服務品質、企業形象、顧客滿意度對顧客忠誠度關聯性之研究—以高等海事教育機構為例。國立臺灣海洋大學航運管理學系未出版之博士論文。
    黃筑萱 (2009)。品質體驗、企業形象對服務業雇主品牌之影響 ─ 以外部招募線索為干擾變項之臺灣高鐵實驗研究。高雄師範大學人力與知識管理研究所未出版之碩士論文。
    鄭惠文 (1992)。企業贊助公益活動與企業形象之研究。國立中興大學企業管理研究所未出版之碩士論文。
    鄭津津 (1998)。勞動派遣相關法律問題之探討。就業訓練,16 (6),12-16。
    蔡坤展 (2007)。組織特性、雇主知識及求職者應徵意圖之跨層次分析 ─ 雇主品牌權益觀點。國立中山大學人力資源管理研究所未出版之碩士論文。
    錢國倫、陳怡靜與陳建丞 (2013) 。工作與組織特性與求職者人格特質之交互作用對組織人才吸引力的影響。人力資源管理學,13 (1),1-32。

    二、外文部份
    Ambler, T. & Barrow, S. (1996). The employer brand. Journal of Brand Management, 4(3), 185-206.
    Backhaus, K. & Tikoo, S. (2004). Conceptualizing and researching em-ployer branding. Career development international, 9(5), 501-517.
    Balmer, J. M. T. & Greyser, S. A. (2006). Corporate marketing Integrat-ing corporate identity, corporate branding, corporate communica-tions, corporate image and corporate reputation. European Journal of Marketing, 40, 730-741.
    Barber, A. E. (1998). Recruiting employees: Individual and organizational perspectives. Thousand Oaks, CA: Sage Publications.
    Beach, L. R. (1998). Image theory: Theoretical and empirical foundations. Mahwah, New Jersey: LEA.
    Budescu, D. V. (1993) Dominance analysis: A new approach to the problem of relative importance of predictors in multiple regression. Psychological Bulletin, 114(3), 542-551.
    Cable, D. M. & Judge, T. A. (1994). Pay preferences and job search deci-sions: a person-organization fit perspectives. Personal Psychology, 47(2), 317.
    Cable, D. M. & Turban, D. B. (2001). Establishing the dimensions, sources and value of job seekers’employer knowledge during re-cruitment. Research in Personnel and Human Resources Manage-ment, 20, 115-163.
    Carless, S. A. & Imber, A. (2007). Job and organizational characteristics: A construct evaluation of applicant perceptions. Educational and Psychological Measurement, 67, 328-341.
    Collins, C. J. & Stevens, C. K. (2002). The relationship between early recruitment related activities and the application decisions of new labor-market antry: A brand equity approach to recruitment. Jour-nal of Applied Psychology, 87, 1121-1133.
    Gary, E. & Balmer, J. M. T. (1998). Managing corporate image and cor-porate reputation. Long Range Planning, 31, 695.
    Gatewood, R. D., Gowan, M. A. & Lautenschlager, G. J. (1993). Corpo-rate Image, Recruitment Image, and Initial Job Choice Decisions. Academy of Management Journal, 36, 414-427.
    Hannon, J. M. (1994). Organizational attractiveness in Japan: A screen-ing perspective. The International Journal of Human Resource Management, 7(2), 489-507.
    Highhouse, S., Lievens F., & Sinar, E. F. (2003). Measuring attraction to organizations. Educational and Psychological Measurement, 63, 986-1101.
    Kausel, E. E. & Slaughter, J. E. (2011). Narrow personality traits and organizational attraction: Evidence for the complementary hypothe-sis. Organizational Behavior and Human Decision Processes, 114(1), 3-14.
    Knox, S. & Freeman, C. (2006). Measuring and Managing Employer Brand Image in the Service Industry. Journal of Marketing Man-agement, 22(7), 695-716.
    LeBlanc, G. & Nguyen, N. (1995). Cues used by customers evaluating corporate image in service firms. International Journal of Service Industry Management, 7, 44-56.
    LeBlanc, G. & Nguyen, N. (2002). Contact Personnel, physical environ-ment and the perceived corporate image of intangible service by new clients. International Journal of Service Industry Management, 13, 242-262.
    Lievens, F. & Highhouse, S. (2003). The relation of instrumental and symbolic attributes to a company’s attractiveness as an employer. Personnel Psychology, 56(1), 75-102.
    Nguyen, N., & Leblanc, G. (2001). Corporate image and corporate repu-tation in customers' retention decisions in services. Journal of Re-tailing and Consumer Services, 8(4), 227-236.
    Powell, G.N. (1984). Effects of job attributes and recruiting practices on applicant decisions: A comparison. Personnel Psychology, 37, 721-732.
    Rynes, S. L. (1991). Recruitment, job choice, and post-hire consequences: A call for new research directions. In M. D. Dunnette., & L. M. Hough (Eds.). Handbook of Industrial and Organizational Psychol-ogy, 2, 399-444. Palo Alto, CA: Consulting Psychologists Press
    Slaughter, J. E., Richard, E. M., & Martin, J. H. (2006). Comparing the efficacy of direct estimates and policy capturing weights for pre-dicting job choice. Organizational Research Methods, 9, 285-314.
    Slaughter, J. E., Zickar, M. J., Highhouse, S. & Mohr, D. C. (2004) Per-sonality trait inferences about organizations: Development of a measure and assessment of construct validity. Journal of Applied Psychology, 89(1), 85–103.
    Smither, S.W., Highhouse S., Zickar., Michael,.J .T.,Todd S.,Sandra, L., & Slaughter,J.E. (1999). Assessing Company Employment Image: an Example in the Fast Food Industry. Personnel Psychology, 52(1): 151-172.
    Soelberg, P. (1967). Unprogrammed decision making. Industrial
    Management Review, (2), 19-29.
    Spector, A. J. (1961). Basic dimensions of the corporate image. Journal of Marketing, 25(6), 47-51.
    Turban, D. B., & Keon, T. L. (1993). Organizational attractiveness: An interactionist perspective. Journal of Applied Psychology, 78(2), 184-193.
    Turban, D. B., & Greening, D. W. (1996). Corporate social performance and organizational attractiveness to prospective employees. Acade-my of Management Journal, 40(3), 658-672.
    Walters, C. G. (1978). Consumer Behavior: An integrated framework, Richard D. Irwin Inc.
    Walton, S. D. (1996). American business and its environment. New York: Mac Milton Company.

    三、網路部分
    行政院主計總處 (2012)。100年工商及服務業普查報告綜合報告。29-30,取自https://www.dgbas.gov.tw/public/Attachment/461011746U
    SMXRN7A.pdf
    全球商工行政服務入口網。取自http://gcis.nat.gov.tw/main/indexC.jsp
    吳麗雪(2012)。搶速度!拼彈性!建構最有適變力的組織體。取自http://www.104temp.com.tw/event/temp_edm/de164066/071301.pdf

    下載圖示
    QR CODE