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研究生: 葉丹莉
Dan-Li Yeh
論文名稱: 影響旅遊性社群網站使用意向因素之研究-以臉書旅遊粉絲專頁為例
Factors influencing the Intention of using Travel Social Network Sites - Facebook Travel Fan Club as example
指導教授: 方進義
Fang, Chin-Yi
學位類別: 碩士
Master
系所名稱: 餐旅管理與教育研究所
論文出版年: 2012
畢業學年度: 100
語文別: 中文
論文頁數: 102
中文關鍵詞: 社群網站臉書旅遊粉絲專頁使用意向
英文關鍵詞: Social network sites, Facebook travel fan club, Use intension
論文種類: 學術論文
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  • 社群網站用戶人數大幅成長,使得旅遊者在搜尋旅遊資訊與規劃旅遊行程時擁有了更多元化的管道,相對也使得旅遊公司可透過社群網站管道發展創新的行銷策略。目前針對社群網站-Facebook在學術上的研究,多應用於教育、非營利組織及健康醫療,但對於旅遊觀光領域尚停留在旅遊部落格階段,鮮少有文獻深入探討社群網站中之旅遊粉絲專頁。
    本研究以科技接受模式、神迷理論、創新擴散理論之文獻探討作為研究基礎,建構影響Facebook旅遊粉絲專頁使用意向之因素。以Facebook旅遊粉絲專頁的使用者為研究對象進行網路問卷調查,預試與正式問卷於Facebook旅遊粉絲專頁平台上發放,採滾雪球式抽樣與立意取樣法,預試期間為2011年3月至2011年5月,預試問卷回收之有效樣本共計68份;正式問卷發放期間為2011年7月至2011年11月,正式問卷回收之有效樣本共計409份。實證研究結果發現:
    (1) 網友與Facebook粉絲專頁間的互動情況對於神迷體驗有顯著正向影響
    (2) 知覺有用性及知覺易用性對態度有顯著正向影響
    (3) 知覺誘因與態度對使用意向有顯著正向影響。
    本研究將針對影響使用者使用旅遊粉絲專頁的相關因素提出管理意涵,期望能作為觀光旅遊業者及政府相關單位發展社群網站行銷策略之參考。

    The number of users in the social network sites (SNS) is rapidly growing. The travel companies utilize this trend to develop the innovative marketing campaigin and services in SNS and offer the travellers more diversified channels to obtain the relevant travel information. Existing studies using Facebook as the research platform focus on the fields of education, non-profit organizations and health care. There is a paucity of empirical research on travel in different social networking platform.
    The study aims to apply technology acceptance model, flow theory, innovation diffusion theory to investigate the factors that affect the users intentions of Facebook travel fan club. The proposed model was empirically evaluated using on-line survey data collected from valid 68 pre-test users during March to May of 2011 about their intensions of using Facebook travel fan clubs. 409 usable responses were collected during July to November of 2011 and the effective response rate was 75.6%. Snowball sampling and purposive sampling methods have been used. Structural equation modeling (SEM) was then applied to verify the research hypotheses. The results show that:
    (1) Interactivity has significant positive influence on flow.
    (2) Perceived usefulness and Perceived ease of use has significant positive influence on Attitude.
    (3) Perceived Incentives and attitude have significant positive influence on of using Facebook travel fan clubs.
    The results could offer the travel companies as the references of development of on-line marketing strategies in the Facebook platform.

    第一章 緒論 1 第一節 研究背景及動機 1 第二節 研究目的 3 第三節 重要名詞釋義 4 第四節 研究流程 6 第五節 研究範圍與限制 6 第二章 文獻探討 7 第一節 社群網站定義及其與虛擬社群、微網誌之間關聯性探討 7 2.1.1部落格與微網誌 (Microblogging) 之定義及內涵 8 2.1.2社群網站 (Social network sites) 的定義及特性 11 2.1.3虛擬社群 (Virtual community) 之定義及內涵 12 2.1.4小結 14 第二節 科技使用行為理論 16 2.2.1科技接受模式(Technology acceptance model;TAM) 16 2.2.2創新擴散理論 (Diffusion of innovations) 與個人創新特質 (Innovativeness) 18 2.2.3神迷理論 (Flow theory) 22 第三節 變數定義及研究假設推論 27 第三章 研究方法 34 第一節 研究架構 34 第二節 問卷設計量表 36 第三節 研究對象及抽樣方法設計 45 第四節 資料分析與統計方法工具 45 第四章 研究結果 46 第一節 樣本之敘述性統計分析 46 第二節 項目分析 55 第三節 信效度分析 63 第四節 研究假設驗證 75 第五章 結論與建議 80 第一節 研究結論 80 第二節 研究建議及管理意涵 80 第三節 研究限制及後續研究方向 82 參考文獻 83 附錄一、專家效度問卷名單 89 附錄二、正式問卷 90 附錄三、臉書旅遊粉絲專頁行銷案例應用及發展現況 100

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