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研究生：	葉琬 Vladimíra Bilijenková
論文名稱：	A STUDY ON FACTORS RELATED TO INTERNATIONAL STUDENTS’ PERFORMANCE AT THE MANDARIN TRAINING CENTER IN THE NATIONAL TAIWAN NORMAL UNIVERSITY A STUDY ON FACTORS RELATED TO INTERNATIONAL STUDENTS’ PERFORMANCE AT THE MANDARIN TRAINING CENTER IN THE NATIONAL TAIWAN NORMAL UNIVERSITY
指導教授：	張媁雯 Chang, Wei-Wen
學位類別：	碩士 Master
系所名稱：	國際人力資源發展研究所 Graduate Institute of International Human Resource Developmemt
論文出版年：	2009
畢業學年度：	97
語文別：	英文
論文頁數：	95
中文關鍵詞：	國際學生、國際學生表現、滿意度、適應度、文化衝擊
英文關鍵詞：	International students, international students' performance, satisfaction, adaptation, cultural shock
論文種類：	學術論文
相關次數：	點閱：206 下載：10
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For recent years, number of international students coming to Taiwan in order to pursuit their studies is growing rapidly. A significant part of them come to acquire mandarin language skills. These students utilize services offered by language centers all over the island. However, approximately one fourth of all learners of Chinese enroll in the Mandarin Training Center (MTC), which is affiliated to the National Taiwan Normal University. Its location in the heart of capital city Taipei as well as long history and reputation are intriguing.
Despite the long tradition of teaching mandarin as second language, MTC is an organization that is still adapting to international students’ expectations and needs and is improving its services in order to provide environment in which international students can achieve their goals. This research was conducted in order to learn, what are the international students’ points of view (about the MTC services and other topics) and what do they perceive as most significant factors related to their performance and satisfaction at MTC. The methods of data collecting were semi-structured interview and a questionnaire, which used snowball sampling method. SPSS software version 16 was used for data analysis.
This study tested six hypotheses. The statistical results showed that only relation of satisfaction and hygiene and situational factors is highly significant. Therefore it could be concluded that variables of hygiene and situational factors are not motivating or de-motivating for international students’ at MTC, however, they still play a significant role in their everyday lives.

TABLE OF CONTENTS
Abstract                   I
Table of Contents         II
List of Figures           IV
List of Tables            V

CHAPTER I.
INTRODUCTION   1
Chapter Overview   1
Background of the Study 1
Statement of the Problem  5
Purpose of the Study    6
Significance of the Study   7
Research Hypotheses    10
Limitations and Delimitations    12
Definition of Terms        13
Chapter Summary  14

CHAPTER II. LITERATURE REVIEW  15
Chapter Overview     15
Cross-cultural Adjustment    15
Maslow‟s Hierarchy of Needs  19
Motivator-Hygiene Theory    22
Well-being and Mental Health   23
Knowledgeableness Prior Students‟ Arrival and Learning Environment  27
Chapter Summary 28

CHAPTER III. METHODOLOGY  31
Chapter Overview   31
Research Procedure  31
Research Framework  34
Research Methods    36
Population and Sampling 37
Instrumentation         37
Data Analysis     39
Interview Results 40
III Pilot Study Results 46
Chapter Summary  47

CHAPTER IV. FINDINGS AND DISCUSSION  49
Chapter Overview  49
Respondents‟ Profile  49
Outcome of Factor Analysis  51
Results of Correlation & Linear Regression Tests 53
Results of One Way ANOVA Analyses  55
Review of Respondents‟ Comments    66
Summary of Research Results   68
Discussion     68
CHAPTER V. CONCLUSIONSAND RECOMMENDATIONS  71
Chapter Overview  71
Conclusions   71
Recommendations   74

REFERENCES      79

APPENDIX: QUESTIONNAIRE 84

LIST OF FIGURES
Figure 2.1. U-curve of adjustment  16
Figure 2.2. Maslow‟s hierarchy of needs 21
Figure 3.1. Research work flow  33
Figure 3.2. Study model  35
Figure 3.3. Major concerns of MTC international students  42
Figure 3.4. Interviews summary – items with multiple occurrences 45
Figure 4.1. Regional division of research sample population  50
Figure 4.2. Age division of research sample population 50

LIST OF TABLES
Table 1.1 Mandarin training centers in Taiwan  2
Table 1.2 Selected mandarin training centers – years of operation   7
Table 1.3. Numbers of Students Obtaining Student Visas from Foreign Nations between 1998 and 2007  8
Table 3.1. Division of group sessions topics  41
Table 3.2. Divisions of international students‟ problems 41
Table 4.1. KMO and Bartlett‟s test for hygiene and situational factors  51
Table 4.2. Component Matrix for hygiene and situational factors  52
Table 4.3. KMO and Bartlett‟s test for adaptability factor 53
Table 4.4. Component Matrix for hygiene and adaptability factor  53
Table 4.5. Correlation between performance and satisfaction 53
Table 4.6. Linear regression results –coefficients 54
Table 4.7. Linear regression for region of origin 54
Table 4.8. Linear regression for satisfaction 55
Table 4.9. Continued results from linear regression for satisfaction 55
Table 4.10. One way ANOVA test for hygiene factor – ANOVA analysis 56
Table 4.11. One way ANOVA for hygiene factor - descriptive statistics 56
Table 4.12. One way ANOVA for hygiene factor – post-hoc test 57
Table 4.13. One way ANOVA for situational factor- ANOVA analysis  58
Table 4.14. One way ANOVA for situational factor – descriptive statistics 58
Table 4.15. One way ANOVA for situational factor – post-hoc test 59
Table 4.16. One way ANOVA for adaptability factor – ANOVA analysis 60
Table 4.17. One way ANOVA for adaptability factor –post-hoc test 60
Table 4.18. ANOVA table for hygiene factor 62
Table 4.19. Post-hoc for hygiene factor 62
Table 4.20. ANOVA for situational factor 63
Table 4.21. Post-hoc test for situational factor 63
Table 4.22. ANOVA table 65
Table 4.23. Post-hoc test table 65
Table 4.24. Respondents‟ comments 66
                                

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