本研究旨在探討職場使用行動通訊軟體作為溝通管道下的職場關係和其使用者溝通焦慮感程度兩者間的關聯性。以問卷調查法展開為主，將研究對象設定為具有使用行動通訊軟體於職場傳遞佈達訊息之臺灣在職使用者，共回收510份有效問卷，進行資料分析。再以敘述性統計、獨立樣本t檢定、皮爾遜相關、單因子變異數分析等統計方式進行分析比對。最後，根據研究所得之結論，補足相關研究，期望研究結果能提供未來企業在採用行動通訊軟體時一個管理上一個參考建議。茲將本研究重要發現分述如下：

一、垂直職場工作關係與會議溝通焦慮感及與主管溝通焦慮感具相關性；水平職場工作關係與會議溝通焦慮感亦具相關性；然而水平職場工作關係卻與同事個別溝通焦慮感無顯著相關。

二、垂直職場友誼關係不論在會議溝通焦慮感及與主管個別溝通焦慮感均無顯著相關性；水平職場友誼關係則與會議溝通焦慮感及與同事個別溝通焦慮感具有相關性。

三、不同性別在「會議溝通焦慮感」上達顯著差異；不同職位在「會議溝通焦慮感」、「與主管個別溝通焦慮感」上達顯著差異；不同使用狀況未達顯著差異。

關鍵字：職場關係、行動通訊軟體、溝通焦慮感

The purpose of this study is to explore the correlation of workplace relationship and mobile instant messaging user’s communication apprehension. Through the questionnaires, a total of 510 valid questionnaires were recovered, to collect the opinion of the workplace mobile instant messaging users which is experienced using mobile instant messaging as a communication tool at work. The collected data were analyzed by statistical methods, as Descriptive Statistics, the Independent samples t-test, Pearson’s correlation coefficient and One-Way ANOVA.

In the end, based on the conclusion, this study makes some concrete suggestions to the operators of mobile instant messenger application and further study. The major findings are as follows :

1.Leader-member exchange (LMX) had a significant correlation for meeting communication apprehension and supervisor communication apprehension ; team-member exchange (TMX) had a significant correlation for colleague communication apprehension .

2.Leader-member workplace friendship had non-significant correlation for meeting communication apprehension and supervisor communication apprehension ; Team-member workplace friendship had a significant correlation for meeting communication apprehension and colleague communication apprehension.

3.Between the different genders of users, the “meeting communication apprehension” is significantly difference ; Between the different positions of users, the “meeting communication apprehension” and “supervisor communication apprehension” are significantly difference.

Keywords: workplace relationship, mobile instant messaging, communication apprehension

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