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研究生: 張可翰
Koko Chang
論文名稱: 多國籍企業人力資源高階主管之職能研究
A Study of Competencies for top Human Resource Managers in Multinational Corporations
指導教授: 賴志樫
Lai, Chih-Chien
蔡錫濤
Tsai, Shir-Tau
學位類別: 碩士
Master
系所名稱: 國際人力資源發展研究所
Graduate Institute of International Human Resource Developmemt
論文出版年: 2005
畢業學年度: 93
語文別: 英文
論文頁數: 89
中文關鍵詞: 多國籍企業人力資源主管角色職能
英文關鍵詞: multinational corporation (MNC), human resource manager, role, competency
論文種類: 學術論文
相關次數: 點閱:395下載:21
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  • In the process of multinational corporations (MNCs) operation and development, the top HR manager takes a great responsibility of assisting the corporation to establish organization abroad, and manage the global workforce and international human resource practices. For understanding the competencies of the top HR manager in MNCs, researcher reviewed the related literature for understanding the background of the research and developing the research purposes that generalized from the problems. The study adopted the multiple cases of qualitative methods and in-depth interview method, researcher tried to find the appropriate interview subject and developed the interview instrument for implementing the interview. The interview content and information were arranged, analyzed and discussed after each interview.

    The major findings in the study are present as below:
    1. The practices of top HR manager in MNCs are generalized into 6 categories those are Strategic Partners, Administrative Experts, Employee Champions, Change Agents, Coach and Coordinator.
    2. The competencies for top human resource manager in a MNC arranged and coded form interview transcription are generalized into 3 categories those are (1) Strategic thinking which include Business planning involvement, Human resource practice Alignment, Consultation providing, Organization diagnoses, Human resource planning, Competency need assessment. (2) Operational abilities which include Communication, Flexibility, Knowledge, Experience, Leadership, Learning ability. (3) Personal trait which include Enthusiastic, Aggressive, Reliable, Self-control and Creativity.

    In the process of multinational corporations (MNCs) operation and development, the top HR manager takes a great responsibility of assisting the corporation to establish organization abroad, and manage the global workforce and international human resource practices. For understanding the competencies of the top HR manager in MNCs, researcher reviewed the related literature for understanding the background of the research and developing the research purposes that generalized from the problems. The study adopted the multiple cases of qualitative methods and in-depth interview method, researcher tried to find the appropriate interview subject and developed the interview instrument for implementing the interview. The interview content and information were arranged, analyzed and discussed after each interview.

    The major findings in the study are present as below:
    1. The practices of top HR manager in MNCs are generalized into 6 categories those are Strategic Partners, Administrative Experts, Employee Champions, Change Agents, Coach and Coordinator.
    2. The competencies for top human resource manager in a MNC arranged and coded form interview transcription are generalized into 3 categories those are (1) Strategic thinking which include Business planning involvement, Human resource practice Alignment, Consultation providing, Organization diagnoses, Human resource planning, Competency need assessment. (2) Operational abilities which include Communication, Flexibility, Knowledge, Experience, Leadership, Learning ability. (3) Personal trait which include Enthusiastic, Aggressive, Reliable, Self-control and Creativity.

    ABSTRACT….………………………………………………………........ Table of Contents ….……………………………………………………… List of Tables ….….………………………………………………………. List of Figures …..………………...………………………………………. CHAPTER Ⅰ INTRUDUCTION...............................................................................1 BACKGROUND OF THE STUDY 1 STATEMENT OF THE PROBLEM 3 PURPOSES OF THE STUDY 4 SIGNIFICANCE OF THE STUDY 4 DELIMITATIONS AND LIMITATIONS OF THE STUDY 4 DEFINITION OF TERMS 6 CHAPTER Ⅱ LITERATURE REVIEW 7 MULTINATIONAL CORPORATIONS (MNCS) 7 HUMAN RESOURCE MANAGER ROLES 13 HUMAN RESOURCE PRACTICES 17 HUMAN RESOURCE MANAGERS’ COMPETENCIES 21 CHAPTER Ⅲ RESEARCH METHODOLOY 29 FRAMEWORK OF THE STUDY 29 METHODS AND PROCESSES OF THE STUDY 30 SUBJECTS OF THE STUDY 34 IMPLEMENTATION PROCESS AND INSTRUMENTATION 36 DATA COLLECTION 39 DATA ANALYSIS 40 RELIABILITY AND VALIDITY 43 CHAPTER Ⅳ DATA ANALYSIS AND DISCUSSION 44 INTRODUCTION TO THE CASES 44 THE PRACTICES OF THE TOP HUMAN RESOURCE MANAGER 53 THE COMPETENCIES OF THE TOP HUMAN RESOURCE MANAGER 63 COMPARSION WITH PAST RESEARCH.....................................................................….68 CHAPTER Ⅴ CONCLUSIONS AND SUGGESTIONS 71 CONCLUSIONS 71 SUGGESTIONS 77 BIBLIOGRAPHY 82 APPENDIX 84 APPENDIX 1 INTERVIEW DOCUMENTS........................................................................84 APPENDIX 2 CODING LIST..........................................................................................86

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