本研究主要目的在瞭解臺灣地區製造業及服務業二業別基層技術人力的開發情形並且將回答以下三個問題：（一）基層技術人力的培訓方法為何？（二）基層技術人力所需具備之能力的重要性為何？（三）吸引員工參與訓練的鼓勵措施為何？
為能瞭解以上問題，本研究即藉由問卷之設計及專家審查將問卷郵寄給製造業及服務業二業別之人員進行調查。最後，經由問卷回收資料的整理及統計分析獲得以下結論：
一、基層技術人力之能力方面
１. 製造業與服務業人員皆認為基層技術人力之一般能力內的心智能力，資料、資訊處理能力，人群處理能力中之心智能力最重要。
２. 製造業與服務業人員皆認為基層技術人力之一般能力比專業能力重要。
３. 製造業與服務業人員皆認為基層技術人力之一般能力內涵在心智能力方面應重視發現問題、解決問題的能力；在資料、資訊處理能力方面應重視貫徹執行及完成命令的能力；在人群處理能力方面應重視人群關係、溝通能力。
４. 製造業人員認為製造業專業能力內應首重『品管能力』
５. 服務業人員認為服務業專業能力內應首重 『顧客管理能力』、『談判能力』、『資訊收集、整理分析能力』。
二、基層技術人力之能力內涵的培訓方式方面製造業及服務業二業別之一般能力內涵及專業能力內涵的培訓方式以0JT佔最多數。
三、基層技術人力之運用方式方面
１. 從製造業別分析得知製造業補充技術人力之方式以『錄用相關科系畢業者』較常採用。
２. 從服務業別分析服務業補充技術人力之方式以『錄用具備所需職種之工作經驗者』或『錄用相關科系畢業者』較常採用。
３. 從製造業別及服務業別分析得知給予參訓員工之鼓勵措施以『建立人才資訊檔以為昇遷的依據』或『增加工作輪調機會以增加個人工作能力』或『提供更多參與管理決策機會』較常採用。

This research aims at understanding how the basic technical workforce (BTW) has been developed in the manufacturing industry's and the services industry's workforce in Taiwan. This question would be answered in three aspects: (1) how is training method applied in this BTW? (2) what is the importance of skills they required? (3) what is the incentive strategies applied to attract workers to join training programs?
In order to realize these three sub-questions, questionnaire was designed and validitied by domain experts and mailed to both the manufacturing industries and the service industries. Eventually, the conclusion was drawn after the compilation and the statistical analysis of the questionnaire, and the major results are:
Ⅰ. The competence of the technician at the basic level.
A. Among the general skills in the technician at the basic level, such as conceptual skills, practical skills, and people skills, the first is regarded as the most important competence which should be possessed by employees of both industries.
B. The general skill, for the employees of both industries, is more important than the professional skill.
C. The employers of both industries agree that in the technician at the basic level, emphasis should be put on problem-identification and problem-solving skill. Then in practical skill, emphasis should be laid on the ability of through execution, finally in people skills, emphasis should be put on the ability of human relationship and communication skill.
D. The employers of the manufacturing industry propose that the ability of quality-control is foremost in professional skills should be possessed by BTW.
E. The employers of the service industry think that the ability of customer-managing, of negotiation, of information-collecting and information-managing is extremely crucial.
Ⅱ. The cultivation of the skills in the technician the basic level. OJT was the major approach to training the general skills and the professional skills in both the manufacturing industry and the service industry as well.
Ⅲ. The replacement of the technician at the basic level.
A. The analysis based on the manufacturing shows that employing graduates from relevant fields is the most common approaches applied in the supplementary technician replacement.
B. The results of this study shows that recruiting the experienced people with related knowledge or employing graduates from relevant fields is commonly adopted in the supplementary technician replacement in service industry.
C. The analysis based on the manufacturing industry and the service industry exhibits that, when trying to encourage the employees to join training is to establish the tracking of human resources as the basis of promotion , or to increase the opportunity of job rotation , which simultaneously promotes the individual's job skill, or to offer the employers more chance to take into participative management is usually adopted.