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研究生： 中村昌敏
Nakamura Masatoshi
論文名稱： 安心領導的內涵與組織行為的影響： 文化差異的比較研究
Conceptualization of "An-xin Leadership" and Impact on Organizational Behavior: Comparison of Cultural Differences
指導教授： 邱皓政
Chiou, Haw-Jeng
學位類別： 碩士
Master
系所名稱： 管理研究所
Graduate Institute of Management
論文出版年： 2018
畢業學年度： 106
語文別： 英文
論文頁數： 103
中文關鍵詞： 安心 、安心領導 、信賴關係（Rapport） 、信任與不信任 、Parentalship 、小籠包模型 、修身 、肯定
英文關鍵詞： An-xin, An-xin Leadership, Trust Relationship (Rapport), Basic Trust and Basic Mistrust, Parentalship, 小籠包 model, Self-cultivation, Acknowledgement
DOI URL： http://doi.org/10.6345/THE.NTNU.GIM.001.2018.F08
論文種類： 學術論文
相關次數： 點閱：273  下載：31 
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    • 當今多元社會，由於複雜的文化背景與現有許多領導理論， 領導者不易領導和管理員工。研究提出一個問題:「能否形成一個上層的概念，即更普遍的領導方式，涵容現有的領導理論概念？」，且提醒了我們一個概念:「安心」。

    此研究中，首先透過訪談來理解及界定「安心」和「安心領導」的概念。16名受訪者包括八名臺灣人與八名日本人，分別是四名領導階級和下屬。其次，找出了“安心領導”機制，其特點是（1）Counselorship、（2）Parentalship、（3）Directorship、（4）Comradeship，這是我們歸納出的新概念。第三，研究發展出“小籠包模式”，其中我們發現了“Parentalship”是其他三項特徵的基礎。最後，我們討論了“安心領導”帶領員工的方式，以及“安心領導”該具體執行的行動。

    Due to current diverse society, cultural backgrounds and many complex existing leadership theories, it is very difficult for leaders to lead and manage employees. Then, one question was come up with, which was “Is it possible to develop an upper concept that leadership of universal way, which includes lower concepts that are past existing leadership theories? Then, it reminded us of one word, “An-xin (peace of mind)”.

    In this research, we, firstly, understood and defined concept of both “An-xin” and “An-xin Leadership” by doing interview study. 16 interviewees included eight Taiwanese and eight Japanese, which four subordinates and leaders, respectively. Second, we figured out a mechanism of “An-xin Leadership”, whose characteristics were (1) Counselorship, (2) Parentalship, (3) Directorship and (4) Comradeship, which are our new concept. Third, we developed the "小籠包 model” because we had discovered that "Parentalship" underlied the other three characteristics. Lastly, we discussed how “An-xin Leadership” lead employees and what “An-xin Leadership” need to do.

    Chapter 1: Introduction 1 1.1 Research background and motivation 1 1.2 Meaning of “An-xin” in different cultural management 2 1.3 Research purpose 5 Chapter 2: Literature 6 2.1 Comparison of Eastern and Western Cultural Differences 6 2.1.1 Eastern Culture 6 2.1.1.1 Chinese culture 6 2.1.1.2 Japanese culture 9 2.1.2 Western culture 12 2.2 Review of Leadership Theory 13 2.2.1 Characteristic Theory 14 2.2.2 Behavioral Theory 15 2.2.3 Contingency Theory 16 2.2.4 Theory of Charismatic Leadership / Transforming Leadership 18 2.2.5 Emergence of Various Theories 20 2.3 An-xin 25 2.3.1 An-xin from universal perspective 25 2.3.2 An-xin from organizational perspective 26 2.3.3 An-xin from NLP perspective 27 2.3.4 An-xin from Japanese perspective 30 2.3.5 An-xin from American perspective 31 2.3.6 An-xin from Chinese perspective 33 2.4 Solution Focus Brief Therapy Approach (SFBT) 36 2.4.1 What is SFBT? 36 2.4.2 Three important SFBT’s philosophies 37 2.4.3 OK message 38 Chapter 3: Methodology 41 3.1 Purpose of Interview 41 3.2 Participants 42 3.3 Interview Question Framework 44 3.4 Analyses 45 3.4.1 Five Steps Analytic Process 46 3.4.2 SCAT (Steps for Coding and Theorization) 46 Chapter 4: Research Findings 48 4.1 Result of Interview 48 4.1.1 Background Information of Taiwanese Interviewees 48 4.1.2 Background Information of Japanese Interviewees: 51 4.2 Coding & Categorizing for Subordinates’ “Not An-xin” 55 4.2.1 Coding for Subordinates’ “Not An-xin” 56 4.2.2 Categorizing for Subordinates’ “Not An-xin” 65 4.3 Feeling for Category of Subordinates’ “Not An-xin” 67 4.4 Coding & Categorizing for Leaders’ “An-xin Leadership” 68 4.4.1 Coding for Leaders’ “An-xin Leadership” 69 4.4.2 Categorizing for Leaders’ “An-xin Leadership” 78 Chapter 5: Discussion and Conclusion 83 5.1 Discussion 83 5.1.1 Comparison with Taiwanese and Japanese data 83 5.1.2 Compassion at Work 85 5.1.3 Google’s Project Aristotle 86 5.2 “小籠包“ Model 88 5.3 Conclusion 90 5.4 Managerial Implications 93 5.5 Limitations & Further Study Recommendations 94 Reference 97

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