簡易檢索 / 詳目顯示

研究生: 呂欣妮
Lu, Hsin-Ni
論文名稱: 組織學習與創新能力對企業經營績效影響
The Influence of Organizational Learning and Innovation Ability on Firm Business Performance
指導教授: 吳彥濬
Wu, Yen-Chun
口試委員: 謝焸君
Hsieh, Ying-Jiun
蔡坤穆
Tsai, Kun-Mu
吳彥濬
Wu, Yen-Chun
口試日期: 2023/02/01
學位類別: 碩士
Master
系所名稱: 高階經理人企業管理碩士在職專班(EMBA)
Executive Master of Business Administration
論文出版年: 2023
畢業學年度: 111
語文別: 中文
論文頁數: 55
中文關鍵詞: 組織學習單環學習雙環學習當責文化組織知識創新能力企業經營企業績效
英文關鍵詞: Organizational Learning, Single-Loop Learning, Double-Loop Learning, Accountability, Organizational Knowledge, Innovation Ability, Business Management, Business Performance
研究方法: 文獻分析法
DOI URL: http://doi.org/10.6345/NTNU202300442
論文種類: 學術論文
相關次數: 點閱:205下載:24
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報

因應國際經濟局勢瞬息萬變無法預測,企業為追求永續經營,應從組織特質上進行變革,擬定企業策略加以因應。企業永續經營為基礎,本研究以提升企業經營績效為目標,找出企業在組織學習與創新能力對於企業經營績效之影響。本研究秉持溯本求源的精神,採用文獻分析法為主軸,為了將理論與實際情況比對,各別論點皆列舉實際案列輔佐說明,再採用個案研究法以實際個案綜合論述,來支持文獻分析法所歸納整理,其結果發現藉由組織學習所營造出的組織特質,為企業資源的根本,帶領企業邁進,提升績效的動力;而創新能力實為企業經營策略核心之重,影響企業經營績效的重要因素,企業惟有持續不斷的進行組織學習,方能從容面對危機,運籌帷幄;惟有無懼未知,高度包容創新提案,提高產品及服務附加價值、且符合市場需求,創造企業競爭優勢,方可以卓越的經營績效,維持企業歷久彌新。

The international economic environment is rapidly changing and unpredictable. The firms common goal is sustainable operation. In response to reach this goal, the firms should make necessary changes in organizational foundation philosophy and initiate corporate strategies as corresponding plans. The goal is to find out the influence of the organizational learning and innovation ability of firms on the business performance because the firms pursuing the outstanding business performance. This study adheres to the spirit of tracing back to the theoretical background. The main research method I adopt is literature analysis. In order to verify the theory and the actual practice are matching with each other, I list actual case as the example for each stated lemma for better explanation. Further, combining two topics into one actual practice by using case study method is for better comprehensively discussion. The actual practice example can verify that the organizational learning and innovation ability influence indeed the key of influence of business performance. Summarized by using the literature analysis method, the organizational learning create the organizational foundation philosophy, the organizational learning brings the force to lead the firm performance improvement. The innovation ability is the core of the firm's business strategy and is key important factor affecting the business performance.
Only continuous organizational learning can help the firms face the unexpected crisis calmly and easily. Only when leaders have no fears of the unknown, highly tolerate of innovative proposals, innovation ability can bring more value added and market preferable products and services. These two critical factors can create firm competitive advantages; bring operation excellent performance to reach the firm goal, which is sustainable operation.

第一章 緒論 1 第一節 研究背景 1 第二節 研究動機 3 第三節 研究目的 6 第二章 文獻探討 7 第一節 組織學習 7 第二節 創新能力 12 第三節 企業經營績效 21 第三章 研究方法 25 第一節 研究架構 25 第二節 研究流程 25 第三節 研究方式 26 第四章 研究結果 30 第一節 研究結果 30 第二節 個案分析 36 第五章 結論與建議 46 第一節 結論 46 第二節 建議 48 參考文獻 50

中文文獻:
1. 中華電信(2019年2月14日)。中華電信加速轉型。擷取自 中華電信: https://www.cht.com.tw/zh-tw/home/cht/messages/2019/msg-190214-154500
2. 中華電信(2021年12月30日)。中華電信2022組織轉型重磅登場。擷取自 中華電信: https://www.cht.com.tw/home/cht/messages/2021/1230-1440?year=2021&month=12&category=5C8583BDFADF4809A09D3913443F0F7E&list=%7b8DAECF69-AEF0-4F1B-B066-3306E547C0CC%7d
3. 國語辭典(2022年9月22日)。擷取自 國語辭典簡編本:https://dictionary.chienwen.net/
4. 尤子彥(2018年11月01日) 。全聯變潮牌的改造三部曲。擷取自 商周管理學: https://www.businessweekly.com.tw/management/blog/24167
5. 日本漫畫揭密火箭鉛筆由來(2018年1月30日)。擷取自 東森新聞雲: https://www.ettoday.net/news/20180130/1103795.htm
6. 台灣泰京公司與GreenFire Energy公司簽訂台灣代理協定(2022年8月9日)。擷取自 地熱發電資訊網: https://www.geothermal-taiwan.org.tw/News/Show?id=3811
7. 台灣證券交易所(2021年12月8日)。「上市公司編製與申報企業社會責任報告書作業辦法」修正,2021年12月8日起實施。擷取自 台灣證券交易所: https://csrone.com/news/7197
8. 白光華(2003)。創新協同產品研發-PDM應用實務。台北: 中國生產力中心。
9. 朱柔若譯(2000)。社會研究方法:質化與量化取向。台北: 揚智。
10. 行政院(2000年09月01日)。知識經濟發展方案-草案。擷取自 行政院史料檢索: https://history.ey.gov.tw/item/FileDetail/bb82f4d0-9136-4b71-8f91-776adf26b48e
11. 行政院主計處(2022年08月17日)。(行政院主計處) 2020年5月2日 擷取自 行政院主計處 最新統計指標: https://www.dgbas.gov.tw/pointlist.asp
12. 何秀玲(2022年7月19日)。家樂福出售案。擷取自 聯合新聞網: https://udn.com/news/story/7241/6473600
13. 何醒邦(2022年7月16日)。全聯併大潤發 公平會過關。擷取自 聯合新聞網: https://udn.com/news/story/7241/6465036
14. 李田樹(譯)、蕭富峰(譯)。(2009)。創新與創業精神:管理大師彼得.杜拉克談創新實務與策略。台北: 臉譜。
15. 李勇(2020)。It's a SONY 盛田昭夫。台北: 崧燁文化。
16. 李潤之(2015)。以企業與家族的專業化打造百年長青基業。資誠通訊。
17. 約瑟夫.熊彼得 (2015)。經濟發展理論(創新之父熊彼得‧百年經典重譯版)。台北: 商周出版。
18. 音樂永存(2022年5月10日)。擷取自 蘋果企業: https://www.apple.com/tw/newsroom/2022/05/the-music-lives-on/
19. 高希均(2012)。麥可.波特 訪台論壇典藏版專刊。台北: 哈佛商業評論。
20. 高辛陽(2021)。國家品質獎評審重點-經營績效。擷取自 國家品質獎: https://nqa.cpc.tw/nqa/web/Awards.aspx?TC=
21. 張文隆 (2021)。當責(全新增訂版)。台北: 商週出版。
22. 陳修賢 (1994年07月01日)。管理大師波特(Michael Porter):專精才能繁榮。擷取自 天下雜誌人物大師觀點: https://www.cw.com.tw/article/5105863
23. 陳雅文 (1995年12月)。個案研究法。擷取自 國家教育研究院: https://terms.naer.edu.tw/detail/1681584/
24. 麥當勞再瘋Hello Kitty(2014年6月10日)。擷取自 卡優新聞網: https://www.cardu.com.tw/news/detail.php?nt_pk=6&ns_pk=22854
25. 詞條名稱:組織學習(2022年08月23日)。擷取自 教育百科: https://pedia.cloud.edu.tw/
26. 經濟部中小企業處(2022年08月16日)。擷取自 經濟部中小企業處統計: https://www.moeasmea.gov.tw/list-tw-2344
27. 葉怡矜 (2017年09月30日)。女性健身運動新藍海:臺灣可爾姿之發展、策略與挑戰。大專體育142期, 頁 13 - 22。
28. 資誠聯合會計師事務所(2018年9月7日)。從百年企業身上,找到競爭力永駐的抗老秘方。擷取自 資誠聯合會計師事務所: https://www.pwc.tw/zh/news/media/media-20180907.html
29. 圖書館學與資訊科學大辭典 (2012年10月)。擷取自 國家教育研究院: https://terms.naer.edu.tw/detail/1678907/
30. 臺灣光電暨化合物半導體產業 (2022年7月)。擷取自 光電科技工業協進會: https://www.pida.org.tw/main/article_show/0243
31. 劉美纓、丁碧慧、朱奐聿(2014)。企業社會責任與公司治理、公司績效之關連性研究。2014 第 17 屆科際整合管理研討會(頁 17-30)。台北: 第 17 屆科際整合管理研討會。
32. 蔡鴻青(2020)。百年企業策略轉折點:活下去的10個關鍵。早安財經。
33. 雙B之戀(2021年8月14日)。擷取自 自由時報: https://auto.ltn.com.tw/news/18356/2
34. 蘋果iPhone 4S拉抬Apple成為第三大手機大廠(2012年2月20日)。擷取自 財團法人國家實驗研究院科技政策研究與資訊中心 科技產業資訊室: https://iknow.stpi.narl.org.tw/Post/Read.aspx?PostID=6894
35. 蘋果Product Red(2007)。擷取自 社會事業發展協會: https://www.sec-taiwan.org/introduction/47

英文文獻:
1. A Wealth of Knowledge. (2011, March 22). Retrieved from Drucker Istitute: https://www.drucker.institute/thedx/a-wealth-of-knowledge/
2. About Shell GameChanger. (2022, October 12). Retrieved from Shell GameChanger: https://www.shell.com/energy-and-innovation/entrepreneurs-and-start-ups/shell-gamechanger/about.html
3. An Introduction To Document Analysis. (2016, March 9). Retrieved from Research Methodology In Education: https://lled500.trubox.ca/2016/244
4. Apple Red Products. (2022). Retrieved from Apple Red Products: https://www.red.org/products/apple
5. Argyris, C., Schon, D. A. (1987). Organizational Learning: Theory of Action Perspective. Boston: Addison-Wesley Publishing Company.
6. Barad, M. (2017). Definitions of Strategies. Strategies and Techniques for Quality and Flexibility, Springer, pp. 3-4.
7. Best Core Values: Examples for 12 Industries. (2022). Retrieved from https://status.net/articles/: https://status.net/articles/best-company-core-values-statements-examples-list/
8. Blu-Ray Disc Association. (2002, February 19). Retrieved from Blu-Ray Disc Association: https://us.blu-raydisc.com/about-us/
9. Blu-Ray Released. (2006, June 20). Retrieved from Engadget: https://www.engadget.com/2006-06-19-hd-dvd-and-blu-ray-movies-released-on-june-20th-2006.html
10. BMW And Mercedes Invest. (2019, February 23). Retrieved from CarbuzZ: https://carbuzz.com/news/bmw-and-mercedes-invest-1-13-billion-to-defeat-uber
11. Brenneman, W. B., Keys, J. B., & Fulmer, R. M. (1998). Learning Across a Living Company: the Shell Companies' Experience. Organizational Dynamics,Volume 27, Issue 2, pp. 61-70.
12. Business Concept Diagram. (2022, October 15). Retrieved from Dreams Time: https://www.dreamstime.com/stock-illustration-vision-strategy-pyramid-business-diagram-illustration-concept-infographic-image57819702
13. Business Life Cycle. (2022, November 11). Retrieved from CFI Education Inc.: https://corporatefinanceinstitute.com/resources/valuation/business-life-cycle/
14. Capon, N., Farley, J. U., & Hoenig, S. (1990). Determinants of Financial Performance: A Meta-Analysis. Management Science, Volume 36, Issue 10, pp. 1143-1159.
15. Choi, F. D., & Meek, G. K. (1992). International Accounting. New Jersey: Prentice-Hall.
16. CNN Money Fortune 500. (2022, October 16). Retrieved from CNN Money: https://money.cnn.com/magazines/fortune/fortune500_archive/full/1989/
17. Compare Companies-Shell vs Marathon. (2022, October 12). Retrieved from Glassdoor: https://www.glassdoor.com/Compare/Shell-vs-Marathon-Petroleum-EI_IE5833-E7657.htm
18. Conse, Russell. (2008). Shell GameChanger: Space to Free the Mind, Innosight 6, Number. 4.
19. De Geus, A. P. (1988). Planning as Learning. March/April: Harvard Business Review. pp. 70-74.
20. De Geus, A. P. (1997). The Living Company. Harvard Business Press. Massachusetts.
21. Deana. (2022, September 16). Effectiveness and Efficiency as Innovation Boosters. Retrieved from Innovation Cloud: https://innovationcloud.com/blog/effectiveness-and-efficiency-as-innovation-boosters.html
22. Drucker, P. F. (1992). Managing for the Future. Retrieved from Peter Drucker Quote: https://www.nsf.gov/news/speeches/bordogna/jb01innovation/tsld010.htm
23. Ellinger, A. D., Ellinger, A. E., Yang, B., & Howton, S. W. (2002, March). The Relationship Between the Learning Organization Concept And Firms' Financial Performance: An Empirical Assessment. Human Resource Development Quarterly, Volume 13, Issue 1, pp. 5-22.
24. Emeryville. (2017, November 15). Shell GameChanger™ Program Provide Financial Support for GreenFire Energy. Retrieved from GreenFire Energy: https://www.greenfireenergy.com/shell-gamechanger-program-to-provide-financial-support-for-greenfire-energy-demonstration-project/
25. Englisch, P. (2021). Family Business Survey 2021. https://www.pwc.com/gx/en/services/family-business/family-business-survey.html: PWC.
26. Evans, H. (2017, January 30). Content is King. Retrieved from Medium: https://medium.com/@HeathEvans/content-is-king-essay-by-bill-gates-1996-df74552f80d9
27. Faccarello, G., & Kurz, H. D. (Eds.). (2016). Handbook on the History of Economic Analysis, Volume III: Developments in Major Fields of Economics. Cheltenham: Edward Elgar Publishing.
28. Ferreira, João, Raposo, Mario, & Mainardes, Emerson Wagner. (2014). Strategy and strategic management concepts: are they recognised by management students? Business Administration and Management, Volume 17, Issue 1, pp. 43-61.
29. Freeman, C. (1982). The Economics of Industrial Innovation. London: Pinter.
30. Global CEO Pulse Survey on Innovation. (2013). Retrieved from The Global Innovation 1000 study: https://www.pwc.com/gx/en/innovationsurvey/files/innovation_full_report.pdf
31. GSK completes transaction with Pfizer. (2019, August 1). Retrieved from GSK websites: https://www.gsk.com/en-gb/media/press-releases/gsk-completes-transaction-with-pfizer-to-form-new-world-leading-consumer-healthcare-joint-venture/
32. Hamel, G., & Skarzynski, P. (2001). Innovation: The New Route to Wealth. Journal of Accountancy, Volume 11, Issue 4, p. 65. Retrieved from Journal of Accountancy: https://www.journalofaccountancy.com/issues/2001/nov/innovationthenewroutetowealth.html
33. Janis, I. L. (1982). Groupthink: Psychological Studies of Policy Decisions and Fiascoes 2nd Edition. Massachusetts: Cengage Learning.
34. Journal Rankings. (2022, April). Retrieved from Scopus Lab: https://www.scimagojr.com/journalrank.php?category=1803
35. Kim, W.C., & Mauborgne, R. (2005). Blue Oean Strategy. Harvard Business Review Press.
36. Knecht, M. (2013). Diversification, Industry Dynamism, and Economic Performance. Germany: Springer Science & Business Media. Retrieved from Science Direct.
37. Kogut, B., & Zander, U. (1992). Knowledge of The Firm, Combinative Capabilities and Replication of Technology. Organization Science, Volume 3, Issue 3, pp. 383-397.
38. Learning & Development. (2020). Retrieved from Marathon Oil: https://www.marathonoil.com/sustainability/safety-and-workforce/learning-and-development/
39. Mabey, C; Salaman, G. (1995). Strategic Human Resource Management. Oxford: Blackwell Business.
40. Management Science and Operation Reasearch. (n.d.). Retrieved from Scimago Journal & Country Rank: https://www.scimagojr.com/journalrank.php?category=1803
41. Marshall, G., & Parra, A. (2019). Innovation And Competition: The Role of The Product Market. International Journal of Industrial Organization Volume 65, pp. 221-247.
42. Maslow, A. H. (1943). A Theory of Human Motivation. Psychological Review, pp. 370-396. Retrieved from http://psychclassics.yorku.ca/Maslow/motivation.htm
43. Nathan, Max; Rosso, Anna Cecilia. (2019, October 4). Firms Struggle to Capture Innovation Statistics. Retrieved from World Economic Forum: https://www.weforum.org/agenda/2019/10/innovation-affects-productivity-inside-firms/
44. Oil-Price-History. (2022, September 12). Retrieved from Macrotrends LLC: https://www.macrotrends.net/1369/crude-oil-price-history-chart
45. Parashar, M. (2007). 8 Steps To Building Innovating Organizations. California: SAGE Publications Ltd.
46. Philippidis, A. (2018, November 19). Top 10 Pharma Companies of 2018. Retrieved from Genetic Engineering & Biotechnology News: https://www.genengnews.com/a-lists/top-10-pharma-companies-of-2018/
47. Philippidis, A. (2019, November 18). Top 10 Pharma Companies of 2019. Retrieved from Genetic Engineering & Biotechnology News: https://www.genengnews.com/a-lists/top-10-pharma-companies-of-2019/
48. Plenty of Ideas -Shell GameChanger. (2022, September 29). Retrieved from Strategos: https://strategos.com/cases/shell-gamechanger/
49. PWC. (2013). Breakthrough Innovation and Growth. Pricewaterhouse Coopers.
50. PWC. (2013). Unleashing the Power of Innovation. Pricewaterhouse Coopers.
51. Quinn, J. B., Anderson, P., & Finkelstein, S. (1996). Managing Professional Intellect: Making the Most of the Best. Harvard Business Review, pp. 71-80.
52. Report for Selected Countries and Subjects. (2022, September 26). Retrieved 5 2, 2020, from International Monetary Fund: www.imf.org
53. Schwab, P. K. (2019). The Global Competitiveness Report. Switzerland: World Economic Forum.
54. Senge, P. M. (1990). The Fifth Discipline: The Art & Practice of The Learning Organization. New York: Random House Business Books.
55. Serrat, O. (2017). Business Model Innovation. In: Knowledge Solutions. Springer, Singapore. https://doi.org/10.1007/978-981-10-0983-9_56
56. Shell GameChanger: Investing in energy innovation for the future. (2013, December 5). Retrieved from Julie Ann Wrigley Global Futures LaboratoryGlobal Institute of Sustainability and Innovation: https://sustainability-innovation.asu.edu/news/archive/shell-gamechanger-investing-in-energy-innovation-for-the-future/
57. Sherwin, D. (2012). Success By Design: The Essential Business Reference for Designers. How Books. New York: Simon and Schuster.
58. Subramanyam, K. R. (2014). Financial Statement Analysis (11 ed.). California: McGraw Hill.
59. The iPod is no more. (2022, May 12). Retrieved from The Squiz: https://www.thesquiz.com.au/technology/the-ipod-is-no-more/
60. Thomas, G. (2016). How to do your research project: a guide for students in education and applied social sciences. California: SAGE Publications Ltd.
61. Top Ten Pharmaceutical Companies-2018. (2019, March 7). Retrieved from Pharmaceutical Technology: https://www.pharmaceutical-technology.com/analysis/top-pharmaceutical-companies/
62. Venkatraman, N., & Ramanujam, V. (1986). Measurement of Business Performance in Strategy Research: A Comparison of Approaches. Academy of Management Review, Volume 11, Issue 4, pp. 801-814.
63. Wiggers, P., De Boer-de Wit, M., & Kok, H. (2003). IT Performance Management. Oxfordshire: Routledge.
64. Winter, S. (1987). Knowledge and competence as strategic assets. The Competitive Challenge - Strategies for Industrial Innovation and Renewal, pp. 159-184.

下載圖示
QR CODE