于秋紅 (2007)。顧客價值內涵及屬性研究。常熟理工學院學報，5，52-55。
王宏敦 (2014)。詠春拳參與者之休閒價值-方法目的鏈模型應用 (未出版碩士論文)。國立臺灣師範大學，臺北市。
王勝裕 (2011)。籃球鞋消費行為之研究-方法目的鏈之應用 (未出版碩士論文)。國立臺灣師範大學，臺北市。
全聯福利中心官方網站 (2021)。門市搜尋。取自https://www.pxmart.com.tw/#/shopList。
全聯福利中心官方網站 (2022)。歷史沿革。取自https://www.pxmart.com.tw/#/historyYear。
何雅玲 (2019，10月12日)。傳統超市變打卡熱點 西川隆親自操刀「全聯最美分店」。聯合報。取自https://www.branding-taiwan.tw/News/news_more?id=a61445cecd0043c3b1cdd116dfe427f9
李俊毅 (2009)。租書消費之顧客價值探討：商圈形象觀點 (未出版碩士論文)。朝陽科技大學，臺中市。
李羿璇 (2021，10月25日)。快訊/震撼彈！全聯宣布併購大潤發。東森新聞。取自https://news.ebc.net.tw/news/living/284205
杜瑋婕 (2015)。複合式咖啡店之顧客價值認知－以方法目的鏈模式為例 (未出版碩士論文)。國立臺東大學，臺東縣。
周文賢 (2002)。行銷管理。臺北市：智勝文化。
林孟諭 (2015)。以方法目的鏈探討生活型態提案店之顧客價值 (未出版碩士論文)。國立臺中科技大學，臺中市。
張志源 (2008)。商店忠誠度的方法目的鏈結模式之研究─以百貨公司白金級會員為例 (未出版碩士論文)。國立高雄第一科技大學，高雄市。
許書維 (2020)。探討促銷活動對於顧客價值及顧客忠誠度影響之研究-以大社農會超市為例 (未出版碩士論文)。正修科技大學，高雄市。
陳惠玲 (2021)。品牌形象、關係品質與顧客忠誠度之研究-以大園區全聯福利中心為例 (未出版碩士論文)。開南大學，桃園縣。
陳瑞娟 (2008)。休閒農場遊客的價值認知－方法目的鏈之應用休閒農場遊客的價值認知－方法目的鏈之應用 (未出版碩士論文)。國立高雄應用科技大學，高雄市。
陳慜蔚 (2021，5月13日)。全聯啟動善美的食物計劃 全臺已有173家惜食門市。蘋果新聞網。取自https://tw.appledaily.com/property/20210513/BDCEG2HE7FDHFMERRJQLKS6KNQ/
馮珮汶 (2018，10月5日)。招牌超萌！全聯「mini輕超市」曝光 這4家有賣熟食。三立新聞網。取自https://www.setn.com/news.aspx?newsid=438275
馮亦寧 (2012，8月4日)。【流行消費】全聯轉型 時尚平價imart開幕。自由娛樂。取自https://ent.ltn.com.tw/news/paper/604660
黃淑琴、陳姿君 (2007)。租書休閒活動之顧客價值內涵：區域與性別觀點。管理與系統，14(4)，603-621。
楊舜丞 (2014)。綠色旅館消費者之消費價值與旅館綠色價值傳達：方法目的鏈之應用 (未出版碩士論文)。國立高雄餐旅大學，高雄市。
楊雅民 (2021，2月4日)。全聯婆媽好瘋狂 集點換購商品已超過1000萬件。自由時報。取自https://ec.ltn.com.tw/article/breakingnews/3431948
經理人 (2016，3月16日)。這些年，全聯如何變身零售巨頭？3 個關鍵策略，缺一不可！經理人。取自https://www.managertoday.com.tw/columns/view/52233?
葉憶如 (2022，3月1日)。全聯旗下「全支付」今取得執照！金管會：700萬PX-PAY用戶雙線運行。Yahoo!新聞。取自https://tw.news.yahoo.com/news/全支付取得執照！金管會：-700-萬px-pay用戶雙線運行-081716960.html
劉水深 (1984)。產品規格化與策略運用。臺北市：華泰書局。
潘永裕 (2007)。商店氣氛、消費者情緒、體驗價值對行為意向之影響-以誠品信義旗艦店為例 (未出版碩士論文)。國立臺北大學，臺北市。
蔡佩珊 (2015)。以方法目的鏈探索冰淇淋專賣店之顧客價值 (未出版碩士論文)。國立臺中科技大學，臺中市。
蔡佩霖、謝佳珍、林豐瑞 (2007)。農會生鮮超市消費者消費行為意圖影響因素之研究。經營管理論叢，2007特刊，227-240。
蔡佳玲 (2012)。以方法目的鏈探討墾丁民宿體驗之價值 (未出版碩士論文)。東海大學，臺中市。
蔡依庭 (2018，3月22日)。不跟風無人店卻搶推小超市 全聯打的是什麼算盤？今周刊。取自https://www.businesstoday.com.tw/article/category/80392/post/201803220022/
蔣曜宇 (2019，9月9日)。兩天吸引8000人、營收破550萬！全聯第一間「甜點咖啡廳」強在哪？經理人。取自https://www.managertoday.com.tw/articles/view/58255
蕭至惠、蔡進發、盧信豪 (2011)。探討服務品質與顧客滿意度對顧客忠誠度的影響-以信任及關係承諾為中介變數。商管科技季刊，12(3)，231-262。
謝其濬 (2018)。全聯：不平凡的日常。臺北市：天下文化。
謝明彧 (2021，10月27日)。周品均：讓人信任，是品牌最重要任務。遠見雜誌，(425)，114-116。取自https://www.gvm.com.tw/article/83612
魏妤庭 (2014，6月25日)。拼尚青！全聯二代店強化生鮮7月嘉義開9店。ETtoday。取自https://www.ettoday.net/news/20140625/371602.htm
嚴秀茹、李有仁、蕭丞傑、李國書 (2006)。顧客關係利益之階層分析：方法目的鏈之應用。管理評論，25(1)，95-119。
蘇子炘 (2001)。模糊理論應用於顧客價值定位之研究 (未出版碩士論文)。國立高雄第一科技大學，高雄市。
蘇瑜琳 (2009)。格子店舖之價值階層模式探討：消費者與租賃者觀點 (未出版碩士論文)。朝陽科技大學，臺中市。
Alhemoud, A. M. (2008). Shopping behavior of supermarket consumers in Kuwait. Journal of Business & Economics Research, 6(3), 47-58. doi: 10.19030/jber.v6i3.2400
Botschen, G., & Hemetsberger, A. (1998). Diagnosing means-end structures to determine the degree of potential marketing program standardization. Journal of Business Research, 42(2), 151-159. doi: 10.1016/S0148-2963(97)00116-1
Budd, R. W., Thorp, R. K., & Donohew, L. (1967). Content analysis of communications. New York, NY: Macmillan.
Butz Jr, H. E., & Goodstein, L. D. (1996). Measuring customer value: gaining the strategic advantage. Organizational dynamics, 24(3), 63-77. doi: 10.1016/S0090-2616(96)90006-6
Chaudhuri, A., & Holbrook, M. B. (2001). The chain of effects from brand trust and brand affect to brand performance: the role of brand loyalty. Journal of Marketing, 65(2), 81-93. doi: 10.1509/jmkg.65.2.81.18255
Claeys, C., Swinnen, A., & Abeele, P. V. (1995). Consumer's means-end chains for “think” and “feel” products. International Journal of Research in Marketing, 12(3), 193-208. doi: 10.1016/0167-8116(95)00021-S
Doney, P. M., & Cannon, J. P. (1997). An examination of the nature of trust in buyer–seller relationships. Journal of Marketing, 61(2), 35-51. doi: 10.2307/1251829
Gale, B. T. (1994). Managing Customer Value: Creating Quality and Service That Customers Can See. New York, NY: The Free Press.
Graf, A., & Maas, P. (2008). Customer value from a customer perspective: a comprehensive review. Journal für Betriebswirtschaft, 58(1), 1-20. doi: 10.1007/s11301-008-0032-8
Grunert, K. G., & Grunert, S. C. (1995). Measuring subjective meaning structures by the laddering method: Theoretical considerations and methodological problems. International Journal of Research in Marketing, 12(3), 209-225. doi: /10.1016/0167-8116(95)00022-T
Gutman, J. (1982). A means-end chain model based on consumer categorization processes. Journal of Marketing, 46(2), 60-72. doi: 10.2307/3203341
Hanaysha, J. R. (2018). An examination of the factors affecting consumer’s purchase decision in the Malaysian retail market. PSU Research Review, 2(1), 7-23. doi: 10.1108/PRR-08-2017-0034
He, G., & Chi, P. (2010, November). Study on the measurement of customer value based on means-end chain theory. Paper presented at the 2010 International Conference on Management Science & Engineering (17th), Melbourne, Australia. Abstract retrieved from https://ieeexplore.ieee.org/stamp/stamp.jsp?tp=&arnumber=5719878
Hill, E., Goldenberg, M., & Freidt, B. (2009). Benefits of hiking: A means-end approach on the Appalachian Trail. Journal of Unconventional Parks, Tourism, & Recreation Research, 2(1), 19-27. doi: 10.1080/02508281.1982.11015080
Holbrook, M. B. (1999). Customer value – A framework for analysis and research. Routledge Interpretative Marketing Research Series. New York, NY: Routledge. doi: 10.4324/9781315544892-4
Holbrook, M. B. (2000). The Millennial Consumer in the Text of Our Times: Experience and entertainmaent. Journal of Macromarketing, 20(2), 178-192. doi: 10.1177/0276146700202008
Holbrook, M. B., & Hirschman, E. C. (1982). The experiential aspects of consumption: Consumer fantasies, feelings, and fun. Journal of Consumer Research, 9(2), 132-140. doi: 10.1086/208906
Holbrook, M. B., & Schindler, R. M. (1994). Age, sex, and attitude toward the past as predictors of consumers’ aesthetic tastes for cultural products. Journal of Marketing Research, 31(3), 412-422. doi: 10.2307/3152228
Homer, P. M., & Kahle, L. R. (1988). A structural equation test of the value-attitude-behavior hierarchy. Journal of Personality and Social Psychology, 54(4), 638-646. doi: 10.1037/0022-3514.54.4.638
Kahle, L. R., & Kennedy, P. (1988). Using the list of values (LOV) to understand consumers. Journal of Services Marketing, 2(4), 49-56. doi: 10.1108/eb024742
Kahle, L. R., Beatty, S. E., & Homer, P. (1986). Alternative measurement approaches to consumer values: the list of values (LOV) and values and life style (VALS). Journal of Consumer Research, 13(3), 405-409. doi: 10.1086/209079
Kassarjian, H. H. (1977). Content analysis in consumer research. Journal of Consumer Research, 4(1), 8-18. doi: 10.1086/208674
Keller, K. L. (1998). Branding perspectives on social marketing. Association for Consumer Research, 25, 299-302. doi: 10.1093/jcr/ucz058
Keng, K. A., & Ehrenberg, A. S. (1984). Patterns of store choice. Journal of Marketing Research, 21(4), 399-409. doi: 10.2307/3151466
Khalifa, A. S. (2004). Customer value: a review of recent literature and an integrative configuration. Management Decision. 42(5), 645-666. doi: 10.1108/00251740410538497
Klenosky, D. B., Gengler, C. E., & Mulvey, M. S. (1993). Understanding the factors influencing ski destination choice: A means-end analytic approach. Journal of Leisure Research, 25(4), 362-379.
Kotler, P. (1973). Atmospherics as a marketing tool. Journal of Retailing, 49(4), 48-64. doi: 10.2307/1250775
Kotler, P. (1997). Marketing management: Analysis, planning, implementation and control. Upper Saddle River, NJ: Prentice-Hall.
Kotler, P. (1999). Marketing management: the millennium edition. Upper Saddle River, NJ: Prentice Hall.
Levitt, T. (1960). Marketing myopia. Harvard Business Review, 38(4), 24-47.
Levitt, T. (1980). Marketing success through differentiation-of anything. Boston, MA: Graduate School of Business Administration.
Makhitha, K. M. (2014). The importance of supermarket attributes in supermarket choice among university students. Mediterranean Journal of Social Sciences, 5(23), 1751-1762. doi: 10.5901/mjss.2014.v5n23p1751
Marx, N. J., & Erasmus, A. C. (2006). An evaluation of the customer service in supermarkets in Pretoria East, Tshwane Metropolis, South Africa. Journal of Consumer Sciences, 34, 56-66. doi: 10.4314/jfecs.v34i1.52891
Mitchell, J. C. (1983). Case and situation analysis. The Sociological Review, 31(2), 187-211. doi: 10.1111/j.1467-954X.1983.tb00387.x
Myers, J. H., & Shocker, A. D. (1981). The Nature of Product-Related Attributes. Research in Marketing, 5(5), 211–236.
Olson, J. C., & Reynolds, T. J. (1983). Understanding consumers’ cognitive structures: Implications for advertising strategy. Advertising and Consumer Psychology, 1, 77-90.
Omar, O. (1999). Retail Marketing. London, UK: Pitman.
Rajaguru, R., & Matanda, M. J. (2011). Role of inter‐organisational compatibility and IOIS integration in large firms and SMEs retailing chains. Asia Pacific Journal of Marketing and Logistics, 23(2), 177-199.
Reynolds, T. J., & Gutman, J. (1988). Laddering theory, method, analysis, and interpretation. Journal of Advertising Research, 28(1), 11-31.
Reynolds, T. J., & Olson, J. C. (2001). Understanding Consumer Decision Making: The Means-end Approach to Marketing and Advertising Strategy. London, UK: Lawrence Erlbaum Associates. doi: 10.4324/9781410600844
Rokeach, M. (1973). The nature of human values. New York, NY: Free Press.
Stoel, L., Wickliffe, V., & Lee, K. H. (2004). Attribute beliefs and spending as antecedents to shopping value. Journal of Business Research, 57(10), 1067-1073. doi: 10.1016/S0148-2963(03)00016-X
Sung, Y., & Kim, J. (2010). Effects of brand personality on brand trust and brand affect. Psychology & Marketing, 27(7), 639-661. doi: 10.1002/mar.20349
Valette-Florence, P., & Jolibert, A. (1990). Social values, AIO, and consumption patterns: Exploratory findings. Journal of Business Research, 20(2), 109–122. doi: 10.1016/0148-2963(90)90055-I
Vannoppen, J., Verbeke, W., & Van Huylenbroeck, G. (2002). Consumer value structures towards supermarket versus farm shop purchase of apples from integrated production in Belgium. British Food Journal, 104(10), 828-844. doi: 10.1108/00070700210448917
Woodruff, R. B. (1997). Customer value: the next source for competitive advantage. Journal of the Academy of Marketing Science, 25(2), 139-153. doi: 10.1177/0092070397253006
Young, S., & Feigin, B. (1975). Using the benefit chain for improved strategy formulation. Journal of Marketing, 39(3), 72-74. doi: 10.2307/1250907
Zeithaml, V. A. (1988). Consumer perceptions of price, quality, and value: a means-end model and synthesis of evidence. Journal of Marketing, 52(3), 2-22. doi: 10.2307/1251446