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研究生: 廖會心
Liao, Hui-Hsin
論文名稱: 感受當責對於工作敬業度及主動行為影響之研究-以組織氣候、獲取資源為調節變項
The Influence of Felt Accountability on Work Engagement and Proactive Behavior: the Moderating Roles of Organizational Climate and Access to Resources
指導教授: 張敬珣
Chang, Ching-Hsun
學位類別: 碩士
Master
系所名稱: 科技應用與人力資源發展學系
Department of Technology Application and Human Resource Development
論文出版年: 2019
畢業學年度: 107
語文別: 中文
論文頁數: 127
中文關鍵詞: 感受當責工作敬業度主動行為組織氣候獲取資源
英文關鍵詞: Felt accountability, Work engagement, Proactive behavior, Organizational climate, Access to resources
DOI URL: http://doi.org/10.6345/NTNU201900214
論文種類: 學術論文
相關次數: 點閱:280下載:0
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  • 當責為近年企業管理者所注重的管理議題,管理者期望員工有承擔責任的能力與意願,同時展現工作敬業度與主動行為,進而提升企業的競爭力。但承擔責任的同時,亦帶來相對的壓力與不確定性,因此本研究探討組織氣候-知覺組織目標明確程度、知覺組織績效回饋,以及個體獲取資源-資源資訊取得、知覺組織福祉在感受當責對工作敬業度、主動行為影響上的調節效果。
    本研究以紙本及線上問卷調查法進行便利抽樣,共計回收有效問卷426份,並使用SPSS統計軟體進行分析。研究結果發現:
    (1)感受當責對於工作敬業度、主動行為有顯著正向影響。
    (2)對於40歲以上或年資較長的員工,個體獲取資源能夠正向調節感受當責對工作敬業度或主動行為的正向影響。
    (3)對於資深員工或資訊科技業工作者而言,知覺組織績效回饋在感受當責對工作敬業度的影響上產生了負向調節效果。
    綜合上述研究結果,本研究提出管理意涵及未來研究建議,鼓勵企業針對不同背景的員工給予不同的管理方式,以發揮員工的最大潛能與最佳表現。

    Recently, accountability is a management issue that managers pay attention to. Managers expect employees to have the ability and willingness to take responsibility, and at the same time show work engagement and proactive behavior to enhance the competitiveness of enterprises. However, while taking responsibility, it also brings pressure and uncertainty to employees. Therefore, this study explores the moderation effect of organizational climate: perceived the clarity of organizational goals, perceived organizational performance feedback, access to resources, and perceived organizational well-being.
    In this study, a questionnaire survey was conducted, a total of 426 valid questionnaires were collected and analyzed by SPSS. The results of the study found that:
    (1) Felt accountability has a significant positive impact on work engagement and proactive behavior.
    (2) For employees over 40 years of age or older, their access to resources will positively moderate the positive impact of work engagement or proactive behavior.
    (3) For senior staff or for IT industry workers, their perceived organizational performance feedback has a negative moderating effect on work engagement.
    Finally, this study proposes management implications and future research suggestions, and encourages managers to have different management strategy to employees of different backgrounds in order to maximize their potential and performance.

    謝 誌 i 中文摘要 ii ABSTRACT iii 目 錄 v 表 次 vii 圖 次 x 第一章 緒 論 1 第一節 研究背景與動機 1 第二節 研究目的與待答問題 4 第三節 名詞解釋 5 第二章 文獻探討 7 第一節 理論基礎 7 第二節 感受當責 10 第三節 工作敬業度 19 第四節 主動行為 24 第五節 組織氣候 29 第六節 獲取資源 34 第七節 假設推導 37 第三章 研究方法 43 第一節 研究架構 43 第二節 研究假設 44 第三節 研究對象 45 第四節 研究工具 47 第五節 研究程序 53 第六節 資料處理與分析 54 第四章 研究結果 55 第一節 預試問卷項目分析結果 55 第二節 描述性統計分析 58 第三節 相關分析 60 第四節 驗證性因素分析 61 第五節 迴歸分析 63 第六節 控制變項檢定 65 第七節 研究假設檢定與結果 82 第五章 結論與建議 91 第一節 研究發現與討論 91 第二節 管理意涵 98 第三節 研究限制與未來研究建議 101 參考文獻 103 附錄 124

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