(無中文摘要)

The increasing migration and movement of people create more interactions from interpersonal to international as well as the increasing conflicts and prejudices in society. Workplaces are composed by people from different backgrounds and diverse characteristics, how to handle the cultural shock, differences between values and language barriers becomes critical for organizations. Having employees with sufficient skills and intercultural competence to work effectively is a significant challenge. In response to the needs of cultivating talents in global market, intercultural training has been advocated as a mean to facilitate effective intercultural interactions and to equip individuals with intercultural competence in dealing with diverse challenges. Although several types of training programs have been developed, people still argued on the effectiveness of training. This study aims at developing an effective intercultural training program for employees in multicultural workplaces. This study made a hypothesis as participants will demonstrate an improvement on CQ and effectiveness of communication after receiving the designed training program. The training program was evaluated after implementation. Needs assessment and a quasi-experimental design on the training program with pre- & post-survey were included in this study. Experiential learning theory played as an innovative strategy in structuring the training program. The program managers from TaiwanICDF and employees in organizations were the participants in this study because of the similar characteristics of work experiences in multicultural workplaces. The results of this study showed that after taking the designed training program, (1) participants have better ability to carry out appropriate reactions in intercultural settings (behavioral CQ). (2) They perform better on overall intercultural communication and with good approachability, openness, and overall comfort level while conversing during the interactions (Interaction Relaxation). (3) The design of needs assessment helps training program in meeting participants’ needs. (4) Training embedded with experiential learning theory can enhance the efficacy of training.

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