簡易檢索 / 詳目顯示

研究生: 吳星德
Wu, Hsing-Te
論文名稱: 組織導入企業社群平台的關鍵因素探討:以台灣EMMA平台為例
A Study on the Key Factors of Enterprise Social Network:Taking Taiwan’s EMMA Platform as an Example
指導教授: 周明
Jou, Min
學位類別: 碩士
Master
系所名稱: 工業教育學系
Department of Industrial Education
論文出版年: 2017
畢業學年度: 105
語文別: 中文
論文頁數: 136
中文關鍵詞: 偏最小平方法結構方程模式延伸型整合科技接受模式組織影響知覺資訊安全危險風險
英文關鍵詞: partial least squares structural equation modeling (PLS-SEM), UTAUT2, Organizational Influence, Perceived Information Security Dangerous Risk
DOI URL: https://doi.org/10.6345/NTNU202202247
論文種類: 學術論文
相關次數: 點閱:233下載:0
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報

科技產業面臨中國紅色供應鏈、國際大廠品牌重組、毛利壓縮等不利因素下,台灣科技產業的營運除了須避免管理或決策不當,也要站在科技浪頭上,尋求突破性創新並創造獲利為達此目標,專案開發就由早期的直瀑式開發,發展成敏捷式開發,近來產品維運研發型態亦成為發展重點。
企業行動化通訊平台(EMMA)為針對企業協同所開發,除整合企業知識庫外,也提供支援電腦及智慧型手機的應用程式,可讓行動裝置做為專案開發維運媒介。
本研究透過延伸整合型科技接受模式、組織影響及知覺資訊安全危險風險等構面,透過偏最小平方結構方程模式,探討組織導入企業社群平台的意圖。研究發現:績效期望、習慣、組織影響、知覺資訊安全危險風險等有正向影響,在價格價值則呈現負向影響,此外性別、工作年資、經驗等,分別會對習慣、價格價值、習慣產生調節效果。
展望未來企業行動化通訊平台具有實用性、智慧性及專案輔助性成效,希望藉此研究結果,提供組織發展企業內社群參考。

Currently IT industries are facing China's red supply chain the factors reconstruction of international brands, and the reduction of margin. Due to the reason, Taiwanese IT industries have to avoid failure in having management and decision while they are operating. but also standing on the wave of technology, seeking breakthrough innovation and create profits To achieve this goal, the Project development from the early straight waterfall type development to agile type developed。
Recently, product development and operations (DevOps ) type has also become the focus of development.
The Enterprise Mobile Communications Platform (EMMA), which is developed for enterprise collaboration, provides support for computers and smartphones, so that portable device BYOD (bring your own devices) as a project development media.
This study explores the intention of the organization into the community platform through the UTAUT2 model, organizational influence and perceived information security risk。Through the PLS-SEM, the paper explores the intention of the organization into the enterprise community platform.
This research finds out that it has positive influence on the expectation of performance, habits, organizational influence, and the awareness of IT security risk. At the same time, it has negative influence on price & value. In addition, it has adjusting effect from sex, seniority, and working experience to habits, and habituation.
In the future, the Enterprise Mobile Communications Platform with practicality, intelligence and project support effectiveness, hoping to study the results, to provide organizations to develop corporate community reference.

摘要 i Abstract ii 目次 iv 表次 vi 圖次 viii 第一章 緒論 1 第一節 研究背景與動機 1 第二節 待答問題與研究目的 3 第三節 研究流程 5 第四節 研究範圍與限制 6 第五節 名詞釋義 8 第二章 文獻回顧 13 第一節 企業社群平台探討 13 第二節 組織發展企業社群平台的探討 20 第三節 當前企業社群平台發展概況 25 第四節 研究理論回顧 29 第三章 研究方法 45 第一節 研究架構與假設 45 第二節 研究程序 49 第三節 資料處理方法 62 第四章 資料分析 65 第一節 預試問卷分析 65 第二節 敘述性統計分析 68 第三節 問卷量表分析 74 第四節 結構方程模式分析 82 第五節 假說驗證結果與討論 95 第五章 研究結論與建議 99 第一節 研究結論 99 第二節 研究建議 101 參考文獻 105 附錄 125 附錄一:初試問卷內容 125 附錄二:正試問卷內容 132

壹、中文部份
何宜謀(2012)。上班族的好幫手-社群系統平台。 取自 http://www.find.org.tw/market_info.aspx?k=1&n_ID=5833
吳明隆、涂金堂(2014)。SPSS 與統計應用分析。臺北市:五南圖書出版股份有限公司。
李佳怡(2000)。知覺組織支持對員工工作態度影響之研究(未出版之碩士論文),國立中山大學人力資源管理研究所,高雄市。
李宜軒(2016)。企業社群網站對話溝通策略分析--以某食品企業微博微信為例(未出版之碩士論文),輔仁大學大眾傳播學研究所碩士在職專班,新北市。
李慶章、蔡秉儒(2007)。壽險業採用行動商務之實證研究。資訊管理展望,9(2),23-48。
周金燕(2013)。人格特質與組織公民行為對資訊安全認知之影響-以新北市區公所為例(未出版之碩士論文),世新大學行政管理學研究所(含博、碩專班),臺北市。
周智城(2014)。影響企業社群網站採用因素之研究(未出版之碩士論文),淡江大學資訊管理學系碩士在職專班,新北市。
林心慧, & 張雲豪(2009)。以 UTAUT 為基礎之消費者電子折價劵使用行為之預測模式: 直接與干擾效果。中華管理評論國際學報。
林宛姿(2014)。主管支持、員工工作敬業心與工作績效關係之研究:跨層次驗證(未出版之碩士論文),輔仁大學企業管理學系管理學碩士班,新北市。
林欣生(2009)。以CNS27002為基礎評估組織人員對資訊安全認知與現況之研究-以A縣基層機關為例(未出版之碩士論文),國立雲林科技大學資訊管理系碩士班,雲林縣。
邱皓政(2006)。量化研究與統計分析: SPSS 中文視窗版資料分析範例解析。臺北市:五南圖書出版股份有限公司。
施學琦, & 陳怡蓁(2010)。以 UTAUT 架構探討社群網站使用者的使用行為。電子化企業經營管理理論暨實務研討會,187-196。
翁晨語(2016)。以延伸整合型科技接受模式和數位生活型態探討LINE TV的使用行為(未出版之碩士論文),國立交通大學傳播研究所,新竹市。
張作儉(2004)。有效管理沟通指南。中國,北京:科学技术文献出版社。
張偉豪(2011)。SEM論文寫作不求人(Structural equation modeling 論文寫作不求人)(一版)。高雄市:鼎茂總經銷;臺北市:三星統計發行。
張婷婷、陸洛、黃睦芸(2011)。工作負荷與工作行為之關聯: 主動性人格為調節變項。台灣管理學刊,11(2),177-195。
張慶勳(2010)。論文寫作手冊 (增訂四版)。台北:心理。
張鐙文(2009)。我國地方行政主管對電子化參與之認知與行為:計畫行為理論觀點的檢證(未出版之碩士論文),世新大學行政管理學研究所(含博、碩專班),臺北市。
郭生玉(1987)。教師工作心厭與背景因素關係之研究。教育心理學報(20),37-54。
郭玟青(2013)。以社群協同合作活化組織創新(未出版之碩士論文),國立臺灣科技大學資訊管理系,台北市。
創市際ARO(2016)。社群服務調查與使用概況,創市際雙週刊第67期。 取自 http://www.ixresearch.com/reports/創市際雙週刊第六十七期-20160715/
曾馨萱(2015)。英雄聯盟玩家對遊戲接受度之研究 - 以UTAUT2模型為基礎(未出版之碩士論文),國立高雄第一科技大學資訊管理系企業電子化碩士班,高雄市。
黃茂雄(2015)。應用UTAUT2模式探討影響MOD服務採用之相關因素(未出版之碩士論文),大同大學資訊經營學系(所),台北市。
楊雅茹(2010)。科技持續意圖影響因素之研究:以台灣速食業為例(未出版之碩士論文),國立高雄第一科技大學行銷與流通管理所,高雄市。
榮泰生(2011)。AMOS與研究方法(Analysis of moment structures)(四版)(研究&方法冊)。臺北市:五南圖書出版股份有限公司。
維基百科編者(2014)。組織 (社會學)。 取自 https://zh.wikipedia.org/w/index.php?title=%E7%BB%84%E7%BB%87_(%E7%A4%BE%E4%BC%9A%E5%AD%A6)&oldid=37442374
維基百科編者(2016)。社會化媒體。 取自 https://zh.wikipedia.org/w/index.php?title=%E7%A4%BE%E4%BC%9A%E5%8C%96%E5%AA%92%E4%BD%93&oldid=40238819
遠傳電信企業客服(2016)。EMMA企業行動化平台。 取自 http://m.fetnet.net/enterprise/pro_detail-4_5gEMMA.html
劉柏廷(2007)。科技接受模式, 結合計劃行為理論與科技接受模式, 科技接受與使用統一理論之實證分析與比較: 以台北市停車收費採用 PDA 為例(未出版之碩士論文),國立交通大學,運輸科技與管理學系,台灣,新竹。
蔡佳穎(2009)。創新擴散理論對網路銀行接受度的影響─ 科技接受模式的應用(未出版之碩士論文),大同大學事業經營學系(所),台北市。
戴維舵(1989)。資訊系統使用者觀點之績效評估模式之研究(未出版之碩士論文),國立臺灣科技大學工程技術研究所,台北市。
謝琪文(2014)。以整合性科技接受模式探討教師利用網路社群進行教師專業發展之研究(未出版之碩士論文),臺北市立大學數學系數學資訊教育教學碩士學位班,臺北市。
簡正昌(2015)。平板電腦使用行為之研究-UTAUT模型之應用。臺北大學企業管理學系學位論文,新北市。 
貳、英文部份
Agarwal, R., & Karahanna, E. (2000). Time Flies When You're Having Fun: Cognitive Absorption and Beliefs about Information Technology Usage. MIS quarterly, 24(4), 665-694. doi: 10.2307/3250951
Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50(2), 179-211.
Ajzen, I., Brown, T. C., & Rosenthal, L. H. (1996). Information bias in contingent valuation: effects of personal relevance, quality of information, and motivational orientation. Journal of environmental economics and management, 30(1), 43-57.
Ajzen, I., & Fishbein, M. (1977). Attitude-behavior relations: A theoretical analysis and review of empirical research. Psychological bulletin, 84(5), 888.
Al-Debei, M. M., Al-Lozi, E., & Papazafeiropoulou, A. (2013). Why people keep coming back to Facebook: Explaining and predicting continuance participation from an extended theory of planned behaviour perspective. Decision support systems, 55(1), 43-54.
Anderson, J. C., & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological bulletin, 103(3), 411.
Atkinson, M., & Kydd, C. (1997). Individual characteristics associated with World Wide Web use: an empirical study of playfulness and motivation. SIGMIS Database, 28(2), 53-62. doi: 10.1145/264701.264705
Baptista, G., & Oliveira, T. (2015). Understanding mobile banking: The unified theory of acceptance and use of technology combined with cultural moderators. Computers in Human Behavior, 50, 418-430.
Barnett, L. A. (1991). The playful child: Measurement of a disposition to play. Play & Culture, 4(6), 51-74.
Barnett, P. (1990). Definition, design, and measurement. Play and Culture, 3, 319-336.
Bennett, J., Owers, M., Pitt, M., & Tucker, M. (2010). Workplace impact of social networking. Property Management, 28(3), 138-148.
Bhattacherjee, A. (2001). Understanding information systems continuance: an expectation-confirmation model. MIS quarterly, 351-370.
Blau, P. M. (1964). Exchange and power in social life: Transaction Publishers.
Brown, S. A., Massey, A. P., Montoya-Weiss, M. M., & Burkman, J. R. (2002). Do I really have to? User acceptance of mandated technology. European Journal of Information Systems, 11(4), 283-295.
Brown, S. A., & Venkatesh, V. (2005). A model of adoption of technology in the household: A baseline model test and extension incorporating household life cycle. Management Information Systems Quarterly, 29(3), 4.
BusinessDictionary. (2017, June 05, 2017). organization. from http://www.businessdictionary.com/definition/organization.html
Cardon, P. W., & Marshall, B. (2015). The hype and reality of social media use for work collaboration and team communication. International Journal of Business Communication, 52(3), 273-293.
Chin, C. P.-Y., Evans, N., & Choo, K.-K. R. (2015). Exploring Factors Influencing the Use of Enterprise Social Networks in Multinational Professional Service Firms. Journal of Organizational Computing and Electronic Commerce, 25(3), 289-315. doi: 10.1080/10919392.2015.1058118
Chin, C. P.-Y., Evans, N., Choo, R. K.-K., & Tan, F. B. (2015). What Influences Employees to Use Enterprise Social Networks? A Socio-Technical Perspective.
Chin, W. W. (1998). Commentary: Issues and Opinion on Structural Equation Modeling. MIS quarterly, 22(1), vii-xvi.
Chiu, C.-M., & Wang, E. T. G. (2008). Understanding Web-based learning continuance intention: The role of subjective task value. Information & management, 45(3), 194-201.
Chui, M., Manyika, J., Bughin, J., Dobbs, R., Roxburgh, C., Sarrazin, H., … & Westergren, M. (2012). The social economy: Unlocking value and productivity through social technologies. McKinsey Global Institute, 4.
CIPD. (2013). Survey report December 2013: Social technology, social business? , from https://www.cipd.co.uk/knowledge/work/technology/social-tech-report
Compeau, D., Higgins, C. A., & Huff, S. (1999). Social cognitive theory and individual reactions to computing technology: A longitudinal study. MIS quarterly, 145-158.
Compeau, D. R., & Higgins, C. A. (1995). Computer self-efficacy: Development of a measure and initial test. MIS quarterly, 189-211.
Cotriss, D. (2008). Where are they now: TheGlobe. com. The Industry Standard, from http://www.thestandard.com/news/2008/05/29/where-are-they-now-theglobe-com
Craig, G., Booth, H., Story, A., Hayward, A., Hall, J., Goodburn, A., & Zumla, A. (2007). The impact of social factors on tuberculosis management. Journal of advanced nursing, 58(5), 418-424.
Cureton, E. E. (1957). The upper and lower twenty-seven per cent rule. Psychometrika, 22(3), 293-296.
Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS quarterly, 319-340.
Davis, F. D., Bagozzi, R. P., & Warshaw, P. R. (1989). User acceptance of computer technology: a comparison of two theoretical models. Management science, 35(8), 982-1003.
Davis, F. D., Bagozzi, R. P., & Warshaw, P. R. (1992). Extrinsic and intrinsic motivation to use computers in the workplace1. Journal of applied social psychology, 22(14), 1111-1132.
Dodds, W. B., Monroe, K. B., & Grewal, D. (1991). Effects of price, brand, and store information on buyers' product evaluations. Journal of marketing research, 307-319.
Dourish, P., & Bellotti, V. (1992). Awareness and coordination in shared workspaces. Paper presented at the Proceedings of the 1992 ACM conference on Computer-supported cooperative work.
Einsenberger, R., Cummings, J., Aemeli, S., & Lynch, P. (1997). Perceived organizational support, discretionary treatment, and job satisfaction. Journal of Applied psychology, 82(5), 812-820.
Eisenberger, R., Fasolo, P., & Davis-LaMastro, V. (1990). Perceived organizational support and employee diligence, commitment, and innovation. Journal of Applied psychology, 75(1), 51.
Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. (1986). Perceived organizational support. Journal of Applied psychology, 71(3), 500-507.
Eisenberger, R., Stinglhamber, F., Vandenberghe, C., Sucharski, I. L., & Rhoades, L. (2002). Perceived supervisor support: contributions to perceived organizational support and employee retention. Journal of Applied psychology, 87(3), 565.
Emamjome, F. F., Gable, G. G., Bandara, W., & Rabaa’i, A. (2014). Understanding the value of social media in organisations: a taxonomic approach. PACIS 2014 Proceedings, 59.
Fishbein, M., & Ajzen, I. (1975). Belief, attitude, intention, and behavior (Vol. Addison-Wesley series in social psychology). Reading, Mass. : Addison-Wesley Pub. Co.
Fisher, R. A. (1937). The design of experiments: Oliver And Boyd; Edinburgh; London.
Fornell, C., & Larcker, D. F. (1981). Evaluating Structural Equation Models with Unobservable Variables and Measurement Error. Journal of marketing research, 18(1), 39-50.
Gaski, J. F., & Nevin, J. R. (1985). The differential effects of exercised and unexercised power sources in a marketing channel. JMR, Journal of Marketing Research, 22, 130-142.
Gefen, D., Karahanna, E., & Straub, D. W. (2003). Trust and TAM in online shopping: an integrated model. MIS quarterly, 27(1), 51-90.
Global Industry Analysts, I. (2015). Enterprise Social Networking (ESN) – A Global Strategic Business Report., from http://www.strategyr.com/pressMCP-7971.asp
Green, G., & Keim, R. (1983). AFTER IMPLEMENTATION WHATS NEXT-EVALUATION. Journal of Systems Management, 34(9), 10-15.
GRIMES, M. (1995). SOCIOLOGICAL-THEORY-FROM THE 1850S TO THE PRESENT-MUNCH, R: WESTERN MICHIGAN UNIV SCHOOL SOCIAL WORK, KALAMAZOO, MI 49008-5034.
Haines, V. A., Hurlbert, J. S., & Zimmer, C. (1991). Occupational stress, social support, and the buffer hypothesis. Work and Occupations, 18(2), 212-235.
Hair, J., Ringle, C., & Sarstedt, M. (2013). Partial Least Squares Structural Equation Modeling: Rigorous Applications, Better Results and Higher Acceptance. Long Range Planning, 46(1-2), 1-12.
Hall, S., & Rosenberg, C. (2009). Get connected: The social networking toolkit for business: Entrepreneur Press.
Hamilton, S., & Chervany, N. L. (1981). Evaluating information system effectiveness-Part I: Comparing evaluation approaches. MIS quarterly, 55-69.
Hawkins, D. (2013). Social Networking to Social Nicheworking. Retrieved DEC 31, 2016, from http://www.slideshare.net/drewhawkins2/social-networking-to-social-nicheworking-16022219
Hayes, A. F. (2013). Introduction to mediation, moderation, and conditional process analysis: A regression-based approach: Guilford Press.
Holbrook, M. B., & Hirschman, E. C. (1982). The experiential aspects of consumption: Consumer fantasies, feelings, and fun. Journal of Consumer Research, 9(2), 132-140.
Howe, J. (2006). Crowdsourcing: A Definition. Retrieved Dec 27, 2016, from http://crowdsourcing.typepad.com/cs/2006/06/crowdsourcing_a.html
Huang, J., Baptista, J., & Galliers, R. D. (2013). Reconceptualizing rhetorical practices in organizations: The impact of social media on internal communications. Information & management, 50(2-3), 112-124.
Ives, B., & Olson, M. H. (1984). User involvement and MIS success: A review of research. Management science, 30(5), 586-603.
Jackson, C. M., Chow, S., & Leitch, R. A. (1997). Toward an understanding of the behavioral intention to use an information system. Decision Sciences, 28(2), 357-389.
Kaplan, A. M., & Haenlein, M. (2010). Users of the world, unite! The challenges and opportunities of Social Media. Business horizons, 53(1), 59-68.
Karanges, E. R. (2014). Optimising employee engagement with internal communication: a social exchange perspective. Queensland University of Technology.
Karjaluoto, H., & Leppaniemi, M. (2013). Social identity for teenagers: Understanding behavioral intention to participate in virtual world environment. Journal of Theoretical and Applied Electronic Commerce Research, 8(1), 1-16.
Kelley, T. L. (1939). The selection of upper and lower groups for the validation of test items. Journal of educational psychology, 30(1), 17.
Kevin Ruck. (2016). Implementing Enterprise Social Networks (ESNs): Challenges and Benefits. UK.: PR Academy _For Communication Practitioners.
Kietzmann, J. H., Hermkens, K., McCarthy, I. P., & Silvestre, B. S. (2011). Social media? Get serious! Understanding the functional building blocks of social media. Business horizons, 54(3), 241-251.
Kim, S. S., & Malhotra, N. K. (2005). A longitudinal model of continued IS use: An integrative view of four mechanisms underlying postadoption phenomena. Management science, 51(5), 741-755.
Kingyens., A. T., & Wertz., B. (2016). Understanding Social Platforms. San Francisco, USA.: VersionOne.
Knapp, E. (2006). A Parent's Guide to Myspace: DayDream Publishers, ISBN.
Kottke, J. L., & Sharafinski, C. E. (1988). Measuring perceived supervisory and organizational support. Educational and psychological Measurement, 48(4), 1075-1079.
Lalic, D., Marjanovic, U., & Lalic, B. (2012). The Influence of Social Networks on Communication Satisfaction within the Organizations Handbook of Research on Business Social Networking: Organizational, Managerial, and Technological Dimensions (pp. 545-566): IGI Global.
Langford, C. P. H., Bowsher, J., Maloney, J. P., & Lillis, P. P. (1997). Social support: a conceptual analysis. Journal of advanced nursing, 25(1), 95-100.
Lee, P., Stewart, D., & Calugar‑Pop, C. (2013). Technology, Media & Telecommunications Predictions 2013 TMT Predictions 2013 (pp. 16-17). UK.: Deloitte TMT.
Leftheriotis, I., & Giannakos, M. N. (2014). Using social media for work: Losing your time or improving your work? Computers in Human Behavior, 31, 134-142.
Leonardi, P. M., Huysman, M., & Steinfield, C. (2013). Enterprise social media: Definition, history, and prospects for the study of social technologies in organizations. Journal of Computer‐Mediated Communication, 19(1), 1-19.
Liao, C., Palvia, P., & Chen, J.-L. (2009). Information technology adoption behavior life cycle: Toward a Technology Continuance Theory (TCT). International Journal of Information Management, 29(4), 309-320.
Lieberman., J. N. (1977). Playfulness: Its Relationship to Imagination and Creativity. New York.: Academic Press.
Likert, R. (1932). A technique for the measurement of attitudes. Archives of psychology.
Limayem, M., & Hirt, S. G. (2003). Force of habit and information systems usage: Theory and initial validation. Journal of the Association for Information Systems, 4(1), 3.
Limayem, M., Hirt, S. G., & Cheung, C. M. K. (2007). How Habit Limits the Predictive Power of Intention: The Case of Information Systems Continuance. MIS quarterly, 31(4), 705-737.
Lin, K.-Y., & Lu, H.-P. (2011). Why people use social networking sites: An empirical study integrating network externalities and motivation theory. Computers in Human Behavior, 27(3), 1152-1161.
Liu, S. (2012). The impact of forced use on customer adoption of self-service technologies. Computers in Human Behavior, 28(4), 1194-1201.
Lu, Y., Cao, Y., Wang, B., & Yang, S. (2011). A study on factors that affect users’ behavioral intention to transfer usage from the offline to the online channel. Computers in Human Behavior, 27(1), 355-364. doi: http://dx.doi.org/10.1016/j.chb.2010.08.013
M Meskarian. (2014). Success factors for embracing social media within the workplace : acceptance and use of Enterprise Social Networks within a multinational IT services organisation. Henley-on-Thames: Henley Business School.
Mönch, M. (2015). Factors influencing the adoption of Enterprise 2.0 as a tool for knowledge exchange: Examining system-, organization-and user-related predictors within a logistics company located in Germany.
Mäntymäki, M., & Riemer, K. (2016). Enterprise social networking: A knowledge management perspective. International Journal of Information Management, 36(6), 1042-1052. doi: 10.1016/j.ijinfomgt.2016.06.009
Maignan, I., & Lukas, B. A. (1997). The Nature and Social Uses of the Internet: A Qualitative Investigation. The Journal of Consumer Affairs, 31(2), 346-371.
Makkonen, H., & Virtanen, K. (2015). Social capital approach on Enterprise 2.0: A multiple case study. Technology Analysis & Strategic Management, 27(10), 1212-1225.
Martinez-Lopez, L., Martinez-Lopez, F., Murray, K. B., Liang, J., & Häubl, G. (2010). ACT 2.0: the next generation of assistive consumer technology research. Internet Research, 20(3), 232-254.
Maslow, A. H. (1943). A theory of human motivation. Psychological review, 50(4), 370.
Mathieson, K. (1991). Predicting user intentions: comparing the technology acceptance model with the theory of planned behavior. Information Systems Research, 2(3), 173-191.
McAfee, A. P. (2006). Enterprise 2.0: The dawn of emergent collaboration. MIT Sloan management review, 47(3), 21.
McKnight, D. H., Choudhury, V., & Kacmar, C. (2002). The impact of initial consumer trust on intentions to transact with a web site: a trust building model. The Journal of Strategic Information Systems, 11(3), 297-323.
Moon, J.-W., & Kim, Y.-G. (2001). Extending the TAM for a World-Wide-Web context. Information & management, 38(4), 217-230.
Moore, G. C., & Benbasat, I. (1991). Development of an instrument to measure the perceptions of adopting an information technology innovation. Information Systems Research, 2(3), 192-222.
Musso., A. (2016). Why Internal Communicators Need Enterprise Social Networks. from http://bananatag.com/hub/internal-comms/why-internal-communicatiors-need-enterprise-social-networks/
Networks, P. A. (2016). Best Enterprise Social Networking Software Reviews & Comparisons. 2016/12/15, from https://collaboration-software.financesonline.com/c/enterprise-social-networking/?taxonomy_term=enterprise-social-networking&order=ourscore
Nicholas D. Evans. (2010). Social computing's evolution in the enterprise, from http://www.computerworld.com/article/2519887/it-management/social-computing-s-evolution-in-the-enterprise.html
Nov, O., & Ye, C. (2009). Resistance to change and the adoption of digital libraries: An integrative model. Journal of the American Society for Information Science and Technology, 60(8), 1702-1708.
Nunnally, J. C. (1978). Psychometric Theory. Psychometric Theory. (Vol. 2nd Edition, pp. xv, 701 p. :). New York.: McGraw-Hill.
Obar, J. A., & Wildman, S. S. (2015). Social Media Definition and the Governance Challenge-An Introduction to the Special Issue. Available at SSRN 2663153.
Oh, J.-C., & Yoon, S.-J. (2014). Predicting the use of online information services based on a modified UTAUT model. Behaviour & Information Technology, 33(7), 716-729. doi: 10.1080/0144929X.2013.872187
Parasuraman, A. (2000). Technology Readiness Index (TRI) a multiple-item scale to measure readiness to embrace new technologies. Journal of service research, 2(4), 307-320.
Raman, A., & Don, Y. (2013). Preservice teachers' acceptance of learning management software: An Application of the UTAUT2 Model. International Education Studies, 6(7), 157.
Rhoades, L., & Eisenberger, R. (2002). Perceived organizational support: a review of the literature. Journal of Applied psychology, 87(4), 698.
Richter, A., Heidemann, J., Klier, M., & Behrendt, S. (2013). Success measurement of enterprise social networks.
Riemer, K., & Richter, A. (2010). Tweet inside: Microblogging in a corporate context. Proceedings 23rd Bled eConference, 23, 1-17.
Riemer, K., & Richter, A. (2012). SOCIAL-Emergent Enterprise Social Networking Use Cases: A Multi Case Study Comparison.
Riemer, K., Richter, A., & Bohringer, M. (2010). Enterprise Microblogging. Business & Information Systems Engineering, 2(6), 391-394.
Riemer, K., & Scifleet, P. (2012). Enterprise social networking in knowledge-intensive work practices: A case study in a professional service firm. Paper presented at the ACIS 2012: Location, location, location: Proceedings of the 23rd Australasian Conference on Information Systems 2012.
Riemer, K., Scifleet, P., & Reddig, R. (2012). Powercrowd: Enterprise social networking in professional service work: A case study of Yammer at Deloitte Australia. Business Information Systems Working Paper-WP2012-02, University of Sydney, Australia.
Riemer, K., Steinfield, C., & Vogel, D. (2009). eCollaboration: On the nature and emergence of communication and collaboration technologies. Electronic Markets, 19(4), 181-188.
Ringle, C. M., Wende, S., & Becker, J.-M. (2015). SmartPLS 3. Boenningstedt: SmartPLS GmbH. from http://www. smartpls. com.
Rita Zonius. (2016). Be not afraid, believe in ESNs. from https://bluenotes.anz.com/posts/2016/01/be-not-afraid-believe-in-esns/
Romm Livermore, C. (2008). Social Networking Communities and E-Dating Services: Concepts and Implications: Concepts and Implications: IGI Global.
Rosenblatt, A. (2015). Social Advocacy and Politics: 6 Reasons to Take Your Organization’s Social Media Program to the Next Level. from http://www.socialmediatoday.com/special-columns/social-advocacy-and-politics-6-reasons-take-your-organizations-social-media-program
Scott, K. S., Sorokti, K. H., & Merrell, J. D. (2016). Learning "beyond the classroom" within an enterprise social network system. Internet and Higher Education, 29, 75-90. doi: 10.1016/j.iheduc.2015.12.005
Seyama, D. (2015). MASLOW’S HIERARCHY OF NEEDS IN ONLINE MARKETING. from https://www.linkedin.com/pulse/maslows-hierarchy-needs-online-marketing-dilatolo-seyama
Shanock, L. R., & Eisenberger, R. (2006). When supervisors feel supported: relationships with subordinates' perceived supervisor support, perceived organizational support, and performance. Journal of Applied psychology, 91(3), 689.
Sheng, M. L., Hsu, C.-L., & Wu, C.-C. (2011). The asymmetric effect of online social networking attribute-level performance. Industrial Management & Data Systems, 111(7), 1065-1086.
Sheth, J. N. (1981). An integrative theory of patronage preference and behavior: College of Commerce and Business Administration, Bureau of Economic and Business Research, University of Illinois, Urbana-Champaign.
Shirey, M. R. (2004). Social support in the workplace: Nurse leader implications. Nursing Economics, 22(6), 313.
Shore, L. M., & Tetrick, L. E. (1991). A construct validity study of the Survey of Perceived Organizational Support. Journal of Applied psychology, 76(5), 637.
Shore, L. M., & Wayne, S. J. (1993). Commitment and employee behavior: Comparison of affective commitment and continuance commitment with perceived organizational support. Journal of Applied psychology, 78(5), 774.
SimplySiB. (2015). SimplySiB Social Intranet Barometer (2015 ed.): SimplySiB.
Smith, L., & Wright, S. (2016). State of the Sector Internal Communication & Employee Engagement. gatehouse group, 8, 1-16.
Steven, R. (2005). News Corp.'s Place in MySpace. Business Week, July, 19(10), 5.
Stewart, O., Lubensky, D., & Huerta, J. M. (2010). Crowdsourcing participation inequality: a SCOUT model for the enterprise domain. In Proceedings of the ACM SIGKDD Workshop on Human Computation (pp. 30-33). ACM.
Stocker, A., Richter, A., Hoefler, P., & Tochtermann, K. (2012). Exploring appropriation of enterprise wikis. Computer Supported Cooperative Work (CSCW), 21(2-3), 317-356.
Tauber, E. M. (1972). Why do people shop? The Journal of marketing, 46-49.
Taylor, S., & Todd, P. (1995). Assessing IT usage: The role of prior experience. MIS quarterly, 561-570.
Taylor, S., & Todd, P. A. (1995). Understanding information technology usage: A test of competing models. Information Systems Research, 6(2), 144-176.
Thompson, R. L., Higgins, C. A., & Howell, J. M. (1991). Personal computing: toward a conceptual model of utilization. MIS quarterly, 125-143.
Tilson, D., Lyytinen, K., & Sørensen, C. (2010). Research commentary-digital infrastructures: the missing IS research agenda. Information Systems Research, 21(4), 748-759.
Urquhart, C., & Vaast, E. (2012). Building social media theory from case studies: A new frontier for IS research.
Vallerand, R. J. (1997). Toward A Hierarchical Model of Intrinsic and Extrinsic Motivation. In P. Z. Mark (Ed.), Advances in experimental social psychology (Vol. Volume 29, pp. 271-360): Academic Press.
Van den Hooff, B., & De Ridder, J. A. (2004). Knowledge sharing in context: the influence of organizational commitment, communication climate and CMC use on knowledge sharing. Journal of Knowledge Management, 8(6), 117-130.
Van Slyke, C., Ilie, V., Lou, H., & Stafford, T. (2007). Perceived critical mass and the adoption of a communication technology. European Journal of Information Systems, 16(3), 270-283.
Venkatesh, V., & Bala, H. (2008). Technology Acceptance Model 3 and a Research Agenda on Interventions. Decision Sciences, 39(2).
Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003). User acceptance of information technology: Toward a unified view. MIS quarterly, 425-478.
Venkatesh, V., Thong, J. Y., & Xu, X. (2012). Consumer acceptance and use of information technology: extending the unified theory of acceptance and use of technology. MIS quarterly, 36(1), 157-178.
Venkatesh, V., Thong, J. Y. L., Chan, F. K. Y., Hu, P. J.-H., & Brown, S. A. (2011). Extending the two-stage information systems continuance model: incorporating UTAUT predictors and the role of context. Information Systems Journal, 21(6), 527-555. doi: 10.1111/j.1365-2575.2011.00373.x

Weinberg, B. D., de Ruyter, K., Dellarocas, C., Buck, M., & Keeling, D. I. (2013). Destination social business: Exploring an organization's journey with social media, collaborative community and expressive individuality. Journal of Interactive Marketing, 27(4), 299-310.
Wikipedia contributors. (2016, 9 July 2016 18:16 UTC). Enterprise social networking. Retrieved 9 July 2016 18:16 UTC, from https://en.wikipedia.org/w/index.php?title=Enterprise_social_networking&oldid=729075508
Xu, X. (2014). Understanding users’ continued use of online games: An application of UTAUT2 in social network games. MMEDIA.
Zagenczyk, T. J., Scott, K. D., Gibney, R., Murrell, A. J., & Thatcher, J. B. (2010). Social influence and perceived organizational support: A social networks analysis. Organizational Behavior and Human Decision Processes, 111(2), 127-138. doi: https://doi.org/10.1016/j.obhdp.2009.11.004

無法下載圖示 本全文未授權公開
QR CODE