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研究生: 楊娃
論文名稱: 一場兒童電子圖書館的使用者經驗研究之旅——以臺北市立圖書館兒童電子圖書館為例
指導教授: 謝建成
學位類別: 碩士
Master
系所名稱: 圖書資訊學研究所
Graduate Institute of Library and Information Studies
論文出版年: 2015
畢業學年度: 103
語文別: 中文
論文頁數: 127
中文關鍵詞: 使用者經驗兒童電子圖書館使用性測試
英文關鍵詞: User Experience, Kid’ Electronic Library, Usability Test
DOI URL: https://doi.org/10.6345/NTNU202205612
論文種類: 學術論文
相關次數: 點閱:224下載:29
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  • 本研究將以臺北市立圖書館兒童電子圖書館為例,研究臺灣公共圖書館所提供的兒童電子圖書館的使用者經驗,描繪兒童電子圖書館使用者圖像,發掘其使用目標、動機、偏好與特性等,瞭解在實際使用兒童電子圖書館的行爲及面臨之使用性問題,提出相應解決建議,以利日後兒童電子圖書館建置之參考。
    由於研究之核心為使用者經驗,因此研究主要以使用者經驗研究方法中的使用者訪談與使用性測試評估為主,將質化與量化不同取向的方法結合,能更全面且更有效地曝露展現兒童電子圖書館使用者的使用經歷。
    在研究中發現臺北市立圖書館兒童電子圖書館,未能對使用者做深入的研究及描繪,所以在不知使用者的目標、動機、偏好和使用情境等情況下,使網站不僅在內容佈局方面,還有使用性方面,都未能給使用者提供良好的使用經驗。若不能讓使用者順暢地使用網站,則無法談及推廣兒童閱讀。因此在未來的兒童電子圖書館建置中,應該以使用者爲中心進行設計思考,以貼合使用者的目標、動機及偏好等作爲設計目標。

    This research shall take the Kid’ Electronic Library of Taipei Public Library as an example, to research on the user experience in the Kid’ Electronic Library that is offered by Taiwan Public library, to portray the image of the users in the Kid’ Electronic Library, to explore their using target, motive, preference and characteristics, to learn the behavior and using problems while actually applying the Kid’ Electronic Library, to put forward relative solving suggestions, and to offer references for the future constructions of the Kid’ Electronic Library.
    The user experience research method mainly applies interview and usability test in this research, to combine the different orientation methods of qualitative ones and quantitative ones, which can expose the users' experience in the Kid’ Electronic Library more comprehensively and more effectively.
    During the research, it shows that the Kid’ Electronic Library of Taipei Public Library failed to research or describe the users more deeply, therefore under the condition of unaware of the users' target, motive, preference and using situation, the website didn't offer good using experience for the users neither in the contents layout nor in the usability. If the users cannot use the website smoothly, let alone the promotion of the children's reading. Therefore in the future construction of the Kid’ Electronic Library, the users should be considered as the core factor while designing, to fit their target, motive, and preference as the design target.

    謝辭 I 摘要 II Abstract III 目次 IV 表次 VII 圖次 IX 第一章 緒論 1 第一節 研究動機 2 第二節 研究目的 4 第三節 研究問題 5 第四節 研究限制 6 第五節 名詞解釋 6 第二章 文獻探討 10 第一節 國外及兩岸兒童電子圖書館建置現況 10 第二節 兒童之資訊需求與兒童網站內容 18 第三節 使用者經驗研究 29 第四節 使用性評估 38 第三章 研究方法 47 第一節 研究對象及工具 47 第二節 研究方法 48 第四章 研究發現與討論 53 第一節 內容盤點 53 第二節 利益相關人訪談 54 第三節 使用者訪談 57 第四節 使用者圖像 72 第五節 使用性評估分析 74 第六節 綜合討論 111 第五章 結論與建議 113 第一節 結論 113 第二節 建議 116 第三節 未來研究建議 119 第四節 結語 120 參考文獻 121 附錄 125 附錄1:低年級兒童組別使用性測試任務 125 附錄2:中高年級組別使用性測試任務 126 附錄3:家長組別使用性測試任務 127

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