簡易檢索 / 詳目顯示

研究生: 王裕平
E-Ping Wang
論文名稱: 消費者涉入程度、產品類別與推薦式廣告之溝通效果研究
The communication between consumer involved and recommend advertisement in leisure sport products
指導教授: 樓永堅
學位類別: 碩士
Master
系所名稱: 運動休閒與餐旅管理研究所
Graduate Institute of Sport, Leisure and Hospitality Management
論文出版年: 2002
畢業學年度: 90
語文別: 中文
論文頁數: 103
中文關鍵詞: 消費者涉入推薦式廣告
英文關鍵詞: consumer involved, recommend advertisement
論文種類: 學術論文
相關次數: 點閱:158下載:59
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報
  • 台灣的廣告發展已有三十多年的歷史,隨著知識生活水準的提升,廣告的運用也從以往只注重銷售的層面,開始走向利用適當的推薦人來建立起與消費者間良好溝通關係的形象廣告層面,因此便有了推薦式廣告的出現。推薦式廣告的功能,便是利用代言人的個人魅力以及專業素養,來達到良好的廣告溝通效果,因此要如何選擇最適當的廣告代言人種類,便是本研究的主要課題。
    本研究的目的即在比較推薦人種類與休閒運動產品類別的契合性,即「哪一種推薦人最適合推薦哪一類別的休閒運動產品」,而同時為達到行銷上實際應用的目的,本研究同時加入消費者對產品的涉入程度作為干擾變數,探討消費者涉入程度與廣告的推薦人種類的契合性。
    本研究以大台北地區的大專院校學生為研究對象,為便利抽樣,以政治及世新大學六個系所各一年級為受訪對象,共發出356問卷,回收322份,有效樣本272份,有效率76%。
    本研究主要以廣告回憶率、廣告態度、對推薦人的態度與購買意願)與推薦人型態、個人之產品涉入程度作Two Way ANOVA分析。按產品一一分析與各變數之間的關係。並且在變數達到顯著水準時,以成偶檢定LSM(Least-square means),探討此變數內的顯著差異組別。
    經過統計分析後,整理主要結果如下:
    (一)在推薦人種類方面
    在休閒運動產品中便利品類別的推薦效果以名人推薦最好
    在休閒運動產品中特殊類別的推薦效果以名人推薦最好
    (二)在消費者涉入程度方面
    在休閒運動產品中便利品類別中,高涉入的消費者會比低涉入者有較高的購買意願
    (三)在推薦人與消費者涉入度聯合方面
    在休閒運動產品中便利品類別中,對高涉入者而言,推薦效果以名人推薦最好

    The advertising has developed more than thirty years in Taiwan. As the standard of living knowledge rises, advertising became to attach importance to image advertisement which constructs the good relationships with customers by appropriate referees rather than the old advertising which focused on sales. Therefore, recommend advertisement turn up and became popular. The function of recommending advertisement is getting good communication effects by using the personal glamour and professional accomplishment of the referees. For the reason, it is a very import part for this research that how to select an appropriate advertising referee.
    The purpose of this research is to compare different kinds of referees with the compatibilities of the kinds of sport products. For example, what kind of referee is appropriate to present the selected sport product. Moreover, for the practice application in marketing, this research also think about the standard of involved of customers as the interference and discuss the compatibilities of the standard of interference of customers and the varieties of referees.
    After analyzing the statistics materials, I got the results as the following:
    (一) The Variety of Referee
    The famous people get the better recommendation effects in the convenience sport products.
    The famous people get the better recommendation effects in the special sport products.
    (二)The Standard of Interference of Customers
    The customers of high-interfered standard have more shopping willing than the ones of low-interfered standard.
    (三)The integrate with The Variety of Referee and Standard of Interference of Customers
    The famous people get the better recommendation effects on the customers of high-interfered standard in the convenience sport products.

    第一章 緒 論 第一節 研究動機……………………………………………… 1 第二節 研究目的……………………………………………… 1 第三節 研究架構……………………………………………… 2 第四節 研究假設……………………………………………… 2 第五節 研究範圍……………………………………………… 2 第六節 研究限制……………………………………………… 2 第七節 名詞解釋……………………………………………… 3 第二章 文獻探討 第一節 廣告介紹……………………………………………… 5 第二節 廣告態度與產品態度間的關係……………………… 9 第三節 廣告理論………………………………………………16 第四節 品牌權益………………………………………………23 第五節 消費者的涉入程度……………………………………29 第六節 推薦式廣告……………………………………………33 第七節 消費者涉入程度的影響………………………………39 第八節 推薦人種類與產品類別的關係………………………41 第三章 研究方法 第一節 研究架構………………………………………………47 第二節 研究變項………………………………………………47 第三節 預試……………………………………………………50 第四節 正式研究………………………………………………50 第四章 研究結果 第一節 背景描述………………………………………………56 第二節 涉入度分析……………………………………………57 第三節 依變數檢視……………………………………………58 第四節 變異數分析……………………………………………60 第五節 實驗產品分析分析……………………………………61 第五章 結論與建議 第一節 研究發現與驗證假設…………………………………84 第二節 研究限制及後續研究建議……………………………86 參考文獻……………………………………………………………88 附錄 附錄一 預試問卷………………………………………………91 附錄二 正式問卷………………………………………………93

    一、中文文獻
    王德馨(民68):廣告學。台北:遠流出版社
    張燕勤(民87):品牌與通路策略對行銷績效影響之探討,以女裝企業為實証。私立輔仁大學織品服裝研究所。
    陳心怡(民86):推薦式廣告對不同涉入度產品之廣告研究。國立交通大學管理科學研究所。
    陳志劍(民83):推薦式廣告與比較性廣告廣告效果之研究。私立淡江大學企業管理研究所。
    陳仲熙(民87):產品知識及來源國形象對顧客滿意度之影響。國立政治大學國際貿易研究所。
    陳義勝(民87):兩岸三大都會區生活型態與購買決策過程關係比較研究-以運動休閒產品為例。中國文化大學國際企業管理研究所。
    陳振燧(民85):顧客基礎的品牌權益衡量與建立研究。國立政治大學企業管理研究所。
    陳靜瑩(民85):影響消費者對品牌聯盟評價因素之研究。國立中央大學企業管理研究所。
    楊中芳(民69):廣告的心理原理。台北:遠流出版社
    詹俊坤(民85):不同產品類別、廣告代言人型態對消費者廣告效果之研究。國立中央大學企業管理研究所。
    游金智(民86):品牌印象、商店印象與消費者行為之相關性研究,以服飾品牌為例。私立淡江大學管理科學所。
    潘正安(民76):資訊類型、產品複雜程度與產品知識對資訊處理行為之影響。私立中原大學企業管理研究所。
    練乃華(民79):推薦式廣告之溝通效果研究。國立台灣大學商業研究所。
    劉敏行(民87):外部資訊、品牌權益、與消費者偏好關係之研究,以花蓮地區產業為例。國立東華大學國際企業管理研究所。
    劉芳梅(民88):產品知識對消費者從眾行為之影響。國立政治大學企業管理研究所。
    二、英文文獻
    Alba, J.W., & Hutchinson, J.W. (1987). Dimensions of Consumer Expertise, Journal of Consumer Research, Vol.13, May, p411-444.
    Bettman, J.R. & Park C.W. (1980). Effect of Prior knowledge, Exposure, and Phase of the Choice Process on Consumer Decision Process:A. Protocol Analysis. Journal of Consumer Research, 7 December, p234-248.
    Blair, E.E. & innis D.E.(1996). The Effof Product knowledge on the Evaluation of Warranteed Brands. Psychology & Marketing, 13 August, p445-456.
    Bone, P.F., & Ellen, P.S. (1992). The Generation and Consequences of Communication-Evoked Imagery. Journal of Consumer Research, Vol. 19, pp.93-104.
    Bont, P.M. & Schoormans, J.P.L.(1995). The Effects of product Expertise on Consumer Evaluations of New-product Concepts. Journal of Economic Psychology,16 December, p599-615.
    Brucks, M.(1984), The Effects of product Class Knowledge on Information Search Behavior. Journal of Consumer Research, 12, p89-99.
    Chaiken, S. (1991). Heuristic Versus Systematic Information Processing and Use of Sources Versus Message Cues in Persuasion. Journal of Personality and Social Psychology, pp.31-41.
    Charles, A., & Block, M. (1983). Effectiveness of Celebrity Endorsers. Journal of Advertising Research, Vol.34, pp.57-61.
    Coupey, E. (1992). Restructuring:Constructive Processing of Information Display in Consumer Choice. Journal of Consumer Research, Vol.21, pp.83-94.
    Eagly, A.H., & Chaiken, S. (1993). The Psychology of Attitudes. HBJ College Publishers,pp.326-327
    Eagly, J.F.,R.D. Blackwell, & P.W. Miniard (1993). Consumer Behavor, New York, Dryden, 7th, p301-311.
    Fishbein, M., & Ajzen, I. (1975). Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research. Reading. MA: Addision, Wesley.
    Freiden, J.B. (1984). Advertising Spokesperson Effects: An Examination of Endorser Type and Gender on Two Audience. Journal of Advertising Research, Vol.24, No.5, pp.33-41.
    Friedman, H.H., & Friedman, L. (1979). Endorser Effectiveness by Product Type. Journal of Advertising Research, Vol.19, No.5, pp.63-71.
    Hanson, C.B., & Biehal, G.J.(1995). Accessibility Effects on the Relationship Between Attitude Toward the Ad and Brand Choice. Advance in Consumer Research, Vol. 22, pp.152-158.
    Hoyer, W.D., & Brown, S. P. (1990). Effects of Brand Awareness on Choice for a Common Repeatpurchase Product. Journal of Consumer Research, pp.141-149.
    Kelman, H. (1961). Processes of Opinion Change:Public Opinion Quarterly,Vol.25, No.1, pp.57-78.
    Kotler, P.(1995), Marketing Management:Analysis, planning and control, 8th. , ed. , Englewood Cliffs, NJ:Prentice-Hall.
    Lord, K.R. & Sauer, P.L. (1994). Program Context Antecedents of Attitude Toward Radio Commercials. Journal of Academy of Marketing Science, Vol.22,pp.3-15.
    MacKenzie, S.B., & Lutz, R.J., & Belch, G.E. (1986). The Role of Attitude Toward the Ad as a Mediator of Advertising Effectiveness: A Test of Competing Explanations. Journal of Marketing Research Vol.XXIII, p.131-133.
    McCracken, G. (1978). Who is the Celebrity Endorser? Cultural Foundations of the Endorsement Process. Journal of Advertising Research, Vol.19, NO.5, pp.63-71.
    McQuarrie, E.F., & Munson, J.M. (1992). A Revised Product Involvement Inventory: Improved Usability and Validity. Advances in Consumer Research, Vol. 19, pp.108-115.
    Mitchell, A., & Olson, J. C. (1981). Are Product Attribute Beliefs the Only Mediator of Advertising Effects on Brand Attribute. Journal of Marketing Research, Vol18, pp.318-332.
    Monroe,K.B. (1981), The Influence of Price on Product Perceptions and Product Choice. In advances in Consumer Research, Vol1. 9, ed. Andrew Mitchell, Ann Arbor, MI:Association for Consumer Research, p206-209.
    Monroe,K.B.(1990).Pricing:Making profitable decision. New York, NY:McGraw-Hill publishing Co.
    Mowen J. C.,& Minor M. (1995). Consumer Behavior, 1995, 5th ,pp.315-317
    Olney, T.J., & Holbrook, M.B., & Batra, R. (1991). Consumer Responses to Advertising: The Effect of Ad Content, Emotions, and Attitude Toward the Ad on Viewing Time. Journal of Consumer Research, Vol.17, pp. 440-453.
    Olson,J.C. & Jacoby J. (1972). Cue utilization in the Quality Perception Process. Proceedings of the Third Annual Conference of the Association for Consumer Research,p1-19.
    Park,C.W. & Lessig V.P. (1981). Familiarity and it’s Impact on consumer Decision Biases and Heuristics. Journal of Consumer Research, 8, p223-230.
    Peter, J. P., & Olson, J.C. (1986).Consumer Behavior:Marketing Strategy Perspectives Homewood, Illinois : Richard D. Irwin, Inc.
    Pradeep, K. K., & George, P. M. (1982). An Experimental Study of Cognitive Dissonance, Product Involvement, Expectations: Performance and Consumer Judgment of Product Performance. Journal of Advertising, Vol.11, No.3, pp.32-44.
    Ramon, R., & Severance, L. (1970). Ego-Involvement, Discrepancy, Source Credibility, and Attitude Change.Journal of Personality and Social Psychology, October Vol.16, No.2, pp.175-190.
    Rao, A.R. & Monroe K.B. (1988). The Moderating Effect of prior Knowledge on Cue Utilization in Product Evaluations. Journal of Consumer Research, 15 September, p253-264.
    Rao, A.R. & Sieben W.A. (1991). The Effect of Prior Knowledge on Price Acceptability and the Type of Information Examined. Journal of Consumer Research, 19 september, p256-270.
    Richins, M., & Bloch, P.H., & McQuarrie, E.F.(1992). How Induring and Situational Involvement Combine to Create Involvement Responses. Journal of Consumer Psychology, Vol1, pp.143-153.
    Rudell,F. (1979). Consumer Food Selection and Nutrition information. New York: Praeger.
    Schiffman, L.G., & Kanuk, L.L. (1997). Consumer Behavior (6th ed.). Prentice-Hall:Irwin,pp.165-173
    Shimp,T.A., & Bearden W.O. (1982). Warranty and other extrinstic cue effects on consumers’ risk perceptions. Journal of Consumer Research, 9, p38-46.
    Sujan, M. (1985). Consumer Knowledge:Effects on Evalution Strategies Mediating Consumer Judgments. Journal of Consumer Research, 12, p31-46.
    Zaichkowsky, J.L. (1985). Measuring the Involvement Construct. Journal of Consumer Research, Vol. 12, pp.341-352.

    QR CODE