研究生: |
張美琴 Chang, Mei-Chin |
---|---|
論文名稱: |
探討頂級信用卡客服人員對於客戶之服務模式-以A公司為例 The service mode for premium credit card clients from customer service associates-A case study of A company |
指導教授: |
沈永正
Shen, Yung-Cheng |
學位類別: |
碩士 Master |
系所名稱: |
高階經理人企業管理碩士在職專班(EMBA) Executive Master of Business Administration |
論文出版年: | 2020 |
畢業學年度: | 108 |
語文別: | 中文 |
論文頁數: | 54 |
中文關鍵詞: | 信用卡服務 、服務品質模式 、黑卡 、美國運通 |
英文關鍵詞: | Credit card Service, Service quality model, Black card, American Express |
DOI URL: | http://doi.org/10.6345/NTNU202000628 |
論文種類: | 學術論文 |
相關次數: | 點閱:120 下載:0 |
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