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研究生: 王涴珊
Wang, Wan-Shan
論文名稱: 職場友誼及知覺主管支持對員工幸福感之研究─以組織認同為中介變項
The Influence on Employee Well-being from Workplace Friendship and Perceived Supervisor Support to Organizational Identification as a Mediation Variable
指導教授: 余鑑
Yu, Chien
于俊傑
Yu, Chin-Cheh
學位類別: 碩士
Master
系所名稱: 科技應用與人力資源發展學系
Department of Technology Application and Human Resource Development
論文出版年: 2015
畢業學年度: 103
語文別: 中文
論文頁數: 134
中文關鍵詞: 職場友誼知覺主管支持員工幸福感組織認同
英文關鍵詞: Employee Well-being, Workplace Friendship, Perceived Supervisor Support, Organizational Identification
論文種類: 學術論文
相關次數: 點閱:118下載:0
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  • 「員工幸福感」在近年逐漸成為企業界重視的議題,提升員工幸福感更是為臺灣打造幸福企業的基石,透過提升員工幸福感能使企業的生命延續,同時增加企業在全球的競爭力。因此,企業若想要營造友善的職場環境,應先瞭解影響員工幸福感之原因,並針對這些項目進行管理和改善,進而達成有效提升員工幸福感之目的。
    本研究主要探究職場友誼、知覺主管支持與員工幸福感之間的相關性,並以組織認同為中介變項,透過層級迴歸方式來分析組織認同在職場友誼、知覺主管支持與員工幸福感之間的中介效果。本研究對象為3C家電流通服務業A個案公司之從業人員,採用便利抽樣方式以郵寄或委託人力發放問卷來進行實證資料的蒐集,共計回收350份有效樣本。
    經研究後發現:(1)職場友誼對於組織認同具正向影響;(2)知覺主管支持對於組織認同具正向影響;(3)組織認同對於員工幸福感具正向影響;(4)職場友誼對於員工幸福感具正向影響;(5)知覺主管支持對於員工幸福感具正向影響;(6)組織認同對於職場友誼與員工幸福感間不具中介效果;(7)組織認同對於知覺主管支持與員工幸福感間具部分中介效果。期許本研究之結果能提供企業管理者在人力資源分配調度及經營規劃中,作為參考之依據,用以達到提升企業員工之幸福感,進而增加企業整體之高績效競爭力。

    " Employee well-being" in recent years has gradually become important business issues, enhance employee well-being but also for Taiwan companies to build the cornerstone of happiness, can extend the life of enterprises enhance employee well-being through, while increasing the competitiveness of companies in the world. Therefore, if you want to create a business friendly environment in the workplace, you should understand the impact of employee well-being of reason, and manage and improve on these programs in order to achieve the purpose of effectively enhance the well-being of employees.
    This study was to explore the correlation between workplace friendship perceived supervisor support and employee well-being, and to organize the identification of intervening variables, by way of hierarchical regression analyzes organizational identification in the workplace friendships, perceived supervisor support and employee well-being between intermediary results. This study is 3C appliances distribution industry A company's employees in the case, the use of convenience sampling method or by mail questionnaires to entrust manpower to collect empirical data, the total recovery of 350 valid samples.
    The results showed: (1) Workplace friendships has a positive impact on organizational identification. (2) Perceived supervisor support has a positive impact on organization identification. (3) Organization identification has a positive impact on t employee well-being.(4) Workplace friendships has a positive impact on employees well-being. (5) Perceived supervisor support has a positive impact on employee well-being. (6) Organizational identification has no mediation on workplace friendships influencing employee well-being . (7) The mediation of organizational identification in perceived supervisor support effecting on employee well-being is only partial. The results of this study hopes to provide business managers in scheduling and allocation of human resources management plan, as a basis for reference to enhance the well-being of employees to achieve the, thus increasing their overall high performance competitiveness.

    謝 誌 i 中文摘要 iii ABSTRACT v 目 錄 vii 表 次 ix 圖 次 xi 第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的與待答問題 11 第三節 研究範圍與限制 14 第四節 重要名詞釋義 17 第二章 文獻探討 19 第一節 職場友誼 19 第二節 知覺主管支持 22 第三節 組織認同 25 第四節 員工幸福感 32 第五節 變項間之相關性 36 第三章 研究設計與實施 43 第一節 研究架構與假設 43 第二節 研究方法 45 第三節 研究步驟 46 第四節 研究對象 50 第五節 研究工具 51 第六節 資料分析方法 60 第四章 資料分析 65 第一節 問卷回收與統計 65 第二節 敘述性統計 67 第三節 信效度分析 74 第四節 相關分析 81 第五節 迴歸分析 86 第六節 中介效果驗證分析 92 第七節 研究假設結果摘要 96 第五章 結論與建議 97 第一節 研究結論 97 第二節 管理意涵 105 第三節 研究貢獻 112 第四節 研究限制與後續建議 115 參考文獻 117 一、中文部分 117 二、外文部分 122 附 錄 131 附錄 正式問卷 133

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